Innaxys Ltd

TRAM Training, Records and Accreditation Management

Market leading software for the management of training including specialist competencies for emergency services. End to end management for the creation, scheduling, booking-on, delivery and reporting of all training types, including instructor-led, practical, classroom and e-learning. Manage qualifications and authorisations with integrated corporate and statutory compliance reporting.

Features

  • Comprehensive organisational training management and asset management
  • Curriculum management and full integrated course/programme design
  • Scheduling, booking and course/venue capacity management
  • Real-time capture of training outcomes and information
  • Mobile-enabled for access from authorised devices, phones and tablets
  • Configurable business processes
  • Fully interfaces to corporate systems (e.g. HR) for seamless integration
  • Secure role-based access / session time-outs for added security
  • Fully scalable to support large volumes of users
  • Powerful reporting capability for transparency and accountability

Benefits

  • Transparency and control over planning, delivery and progress through courses
  • Adaptable to many other training requirements and curricula
  • Built to meet the needs of Police and Emergency Services
  • Instant updates of records saves time and duplication of effort
  • Fully auditable trail of activity and actions
  • Easy to use, intuitive system minimising the training needed
  • Email notifications for instant alerts and process flow
  • Eradicates double entry of data and information
  • Seamless business processes
  • Also deployable on private cloud for total control and security

Pricing

£15 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales@innaxys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 0 5 9 0 5 9 8 8 2 9 9 2 0 8

Contact

Innaxys Ltd Jean-Claude Lafontaine
Telephone: 01773 765350
Email: Sales@innaxys.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response/acknowledgement within one business hour
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Innaxys is able to provide full support to our users through our online support portal, depending on the individual terms of each contract. Many of our clients choose second and third line support only, with their own IT teams providing first line support (after training by us).

Support is available as per the pricing schedule.

Please enquire for more details.
Support available to third parties
No

Onboarding and offboarding

Getting started
Training, user documentation and support for configuration and set-up is included in the service offering.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
In-app support
End-of-contract data extraction
Innaxys will provide a procedure to export the data at the end of the contract
End-of-contract process
At the end of the contract, Innaxys will provide the procedure to extract the data from the system to be re-imported into a new solution or archived by the client.

When the data has been recovered, the system should be deactivated and de-installed from the client's private cloud environment.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The Solution includes a bespoke mobile application which can be used by trainers in the field/range/classroom to record key information from training events including live capture of attendance and results, enabling real-time update of the Solution.

The app requires a secure connection to the client's network.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
The API is aimed at third party developers who want to exploit the analytical platform underneath the user interface. It is accessible under NDA by third parties or the client, if the client wishes to undertake development. Includes API interfaces to external systems for the sharing of data and seamless integration.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The Solution includes the ability to be customised and tailored to different types of training and asset needs. It can further be tailored to the needs of each client in terms of the role based access (how each user or group of users can access the solution and what functions each can access) and in terms of the contents of most of the drop down boxes and input selections according to the needs of each organisation, training and asset type being managed.

Scaling

Independence of resources
Each installation is independent and discrete, implemented on the client's own private cloud (or a unique hosted deployment) with no interaction or dependency on any other installation or usage by any other clients/users.

Analytics

Service usage metrics
Yes
Metrics types
The Solution is fully audited, which can provide key information about the usage, access, security etc of the Solution
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be extracted from the Solution during the contact via the reporting and export modules. Alternatively Innaxys can build an interface with any required third party systems which will need to utilise the data on a regular basis.
Data export formats
  • CSV
  • Other
Other data export formats
  • Database export
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
Database import

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.99%
Approach to resilience
Information available on request
Outage reporting
SNMP Reporting via a dashboard

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
Access restrictions in management interfaces and support channels
Access is controlled by username and password, and by IP
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Intertek
ISO/IEC 27001 accreditation date
01/12/2020
What the ISO/IEC 27001 doesn’t cover
The full range of Innaxys operations and products/solutions are in scope of our certification
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • ISO27001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Innaxys follows an ISO27001:2013 Information Security Management System with all related and required processes and procedures. Certification was achieved in December 2018

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Complies with the requirements of ISO 27001:2013
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Complies with the requirements of ISO27001:2013
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Complies to ISO 27001:2013
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Complies to ISO27001:2013

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

The service contributes to Fighting Climate Change by reducing the level of processing resources required to deliver it.
Its cloud and mobile delivery enables the service to be operated by police officers on the ground, reducing the need to go back to station to access or process data and enabling them to support the community with the appropriate level of intelligence in hand.
Tackling economic inequality

Tackling economic inequality

Innaxys Ltd believes in supporting the local community by investing in the people it comprises. All the work we do is produced in the UK by personnel fully employed by our company with honest salaries. We do not rely on offshoring development and instead value the long-term relationship that can be created with permanent employees and the fact that provides jobs to the local community.
Equal opportunity

Equal opportunity

Innaxys Ltd is committed to promoting equal opportunities and a culture that actively values differences and recognises that people from different backgrounds and experiences can bring valuable insights to the workplace and enhance the way we work. We value and respect diversity and we provide equality of opportunity and the facilities to recruit and retain a diverse workforce.
We allow people to progress through the roles in the company to provide the most senior roles.
Wellbeing

Wellbeing

In addition to providing a comfortable environment for work, Innaxys has invested in a sports facility in-house to enable all our personnel to use the gym at no extra cost and make a break from work when they need. We have also established the means to balance remote working and on-site team working.

Pricing

Price
£15 a user a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales@innaxys.com. Tell them what format you need. It will help if you say what assistive technology you use.