Deloitte LLP

CLM & ELM for Cloud - Strategy, Consultancy and Managed Service

Deloitte will help your organisation understand the CLM/ELM vendor market, define requirements and to develop a strategy and roadmap for deployment.

In addition we can design, build and support your organisations deployment of the applicable cloud vendor CLM/ELM system

Features

• Vision, objectives and success criteria for CLM/ELM
• Assessment of current staff, processes and technological landscape
• Envisioning business scenarios and use cases for CLM/ELM
• CLM/ELM Subscription Licensing Requirements
• High-level Roadmap and timeline (3 year - 5 year)
• Deployment Strategy & Approach
• Requirements and Technical Specification
• Ongoing support and maintenance of the CLM/ELM instance
• Support via Help Desk (24/7/365 if required)
• Configuration Changes via Change Management Process

Benefits

• CLM/ELM Strategy designed around business and end-user needs
• Early identification of deployment considerations and risks
• Early consideration of user adoption & change management requirements
• Align deployment strategy with vendor’s roadmap for CLM/ELM
• Educates technical stakeholders in capabilities of CLM/ELM
• Peace of mind that CLM/ELM Tenancy is Supported
• Support/Advisory Services to simplify and accelerate CLM/ELM adoption
• Effective cost management via Licence/Subscription management & analysis
• Supported end user productivity
• Provides service levels to support your business needs

£470 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbidteam@deloitte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

106251527153701

Contact

Donna Farrell
0207 303 0913
publicsectorbidteam@deloitte.co.uk

Planning

• Planning service: Yes
• How the planning service works: Deloitte's approach for CLM/ELM Planning Services is delivered through four phases – – Plan & Discovery, Design & Build, Test, Deployment & Support.; ; Our planning services focuses on gathering and evaluating information related to the current ‘as-is’ state and the goal ‘to-be’ state. We will normally engage with a wide range of users, stakeholders and key decision makers to gain as much insight and perspective on the organisation and their aims and objectives.; We identify major milestones, highlight potential risks and ensure all project members are aligned and engaged.; Major theme analysed during this service include Staff & People, Processes and Technology. Activities typically include:; • Project Overview; • Business Scenarios Workshop; • Business Strategy Workshop; • Current technology Assessment; • Cloud Readiness Workshop; • Platform and solution assessment; • Proposed Solution overview; • Vendor/solution Roadmap; • Migration requirements; • Business change requirements; A number of additional artefacts are also produced at this stage, including:; • High-fidelity designs and mock-ups; • Information Architecture design; • Project Governance plan; • User Adoption Planning; • Product Specifications
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Cloud based CLM (including e-signature)
  • Cloud based ELM (including e-building)

Training

• Training service provided: Yes
• How the training service works: Deloitte have successfully deployed numerous CLM & ELM projects, underpinned by comprehensive user and administrator training.; Deploying any new technology requires careful planning and consideration for users and how they will be impacted by new ways of working.; We have a wide range of experience delivering successful change management and user adoption support for new projects and technology deployments.; User training services includes training guides for admins and users, videos, classroom workshops, training project champions, execs coaching, lunch and learns and many others.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Cloud based CLM (including e-signature)
  • Cloud based ELM (including e-billing)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We undertake a structured approach to content migration.; ; We begin the process with a Discovery and Assessment workshop that includes the creation of a Data Inventory describing the business function, the repositories, the content types, the owner(s), security and compliance requirements and many others as well as a structured migration plan that outlines the tranches of content and their scheduled migrated date.; ; Following successful sign off of the Data Inventory we begin the Prepare and Design phase that includes implementation of the Information Architecture design created previously, replicated security and permission sets and any other prerequisites or supporting software.; ; Finally, the Migrate and Support phase begins the actual migration starting with a pilot tranche outlined in the migration plan. A round of UAT is carried out to ensure the pilot has been successful, after which, full scale migration takes place with a final round of testing to confirm content has been successfully migrated.; ; A post-migration report is produced to document success, failures or errors encountered.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Cloud based CLM (including e-signature)
  • Cloud based ELM (including e-billing)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance is critical in achieving a successful deployment and maximum rates of user acceptance and adoption.; During the earlier planning stages, we will have worked with you to define Critical Success Factors and a testing plan will have been produced which details your requirements for driving successful delivery of the solution.; As ISO 9001 and 27001 certified, we take a quality very serious and understand that in order to drive any successful project, user acceptance testing should be considered a strategic pillar for positive deployment.; We will work with you to test the areas identified in the QA Test Plan and Critical Success Factors that are of highest potential impact and involve a wide gamut of users with varying degrees of experience to ensure the testing is as representative of the ‘real world’ as possible. Issues identified during UAT will be reviewed with key decision makers and project members to agree a resolution and timeframe.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We recognise each client will have varying degrees of support and maintenance requirements, and as such, we have developed several different support packages available - we would welcome the opportunity to discuss your needs in more detail.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Target Response Time in Prime Service Hours Priority 1 = 1 Hour Priority 2 = 4 Hours Priority 3 = 6 Hours Priority 4 = 8 Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We recognise each client will have varying degrees of support and maintenance requirements, and as such, we have developed several different support packages available - we would welcome the opportunity to discuss your needs in more detail.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: 01/04/2022
• What the ISO/IEC 27001 doesn’t cover: The scope of the Information Security Management System is limited to the scope of Deloitte LLP and its subsidiaries in the UK, Gibraltar, Switzerland and Liechtenstein.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Deloitte is committed to delivering effective stewardship of the natural environment both with our clients and within communities. We do this through our methodologies, how we run projects, how we work in partnership with our Social Value Delivery Partners and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the Social Value Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of commitments.; We have infrastructure in place to deliver against this theme. Our Social Value Team manages our ecosystem of Social Value Delivery Partners, and shapes our commitments for delivering additional environmental benefits and influencing environmental improvement and protection. This is done in collaboration with our WorldClimate team, Responsible Business team and Net Zero Transformation, Strategy and Innovation Team.; Our WorldClimate strategy focuses on four objectives where we can make the biggest impact: achieving Net Zero by 2030: Operating Green; empowering individuals through education and sustainability challenges/tools; and engaging ecosystems by collaborating with our clients, alliance partners, NGOs, industry groups, suppliers, and others to address climate change at a systems and operations level.; Our engagement teams can undertake volunteering activities with our climate related Social Value Delivery Partners as social value commitments, contributing to habitat creation and increasing biodiversity (e.g. WWT, WDC). We also have partnerships where we can co-design commitments around green skills, green jobs and carbon literacy.

  Covid-19 recovery

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met. ; Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

  Tackling economic inequality

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met. ; Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

  Equal opportunity

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to each engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated SV Team provides the bidding and governance infrastructure to deliver against all 5 themes. The team manages our ecosystem of SV delivery partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes are met. ; Via our social impact strategy, 5 Million Futures (5MF), we also have access to a broad range of societal partners across 24 geographies in the UK, 16 nationwide partnerships and 34 partnerships with schools. The priority areas within our strategy are digital skills, education and employability, with inclusion at their core. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. We have also co-developed a range of products and services with our 30+ Social Value Delivery Partners, enabling us to deliver a range of activities specific to an engagement.

  Wellbeing

  Deloitte is committed to integrating the five Social Value (SV) themes within the UK Government’s SV Model into engagements through our methodologies, how we run projects, how we work in partnership with other organisations and how we think about the future direction of our business. Specific action we would take to support a client with the wellbeing theme would depend on the scale and scope of the engagement, the SV Model Award Criteria (MACs) deemed relevant to the contract, and the locality/beneficiaries/ communities we are targeting. ; Each engagement will be designed as an impact led service, with Social Value run as a workstream in parallel with the core phases/deliverables of the contract. A Social Value Lead will be assigned to an engagement to agree KPIs and oversee progress and delivery of SV commitments.; Our dedicated Social Value Team provides the bidding and governance infrastructure to support engagement teams. The team manages our ecosystem of Social Value Delivery Partners, shapes our commitments, promotes good practice, and monitors delivery/impact for our clients to ensure the policy outcomes of improving the health and wellbeing within the contract workforce and community cohesion are met. ; We have an extensive programme of wellbeing initiatives, tools and events to support our contract workforce. Our Future of Wellbeing team also specialises in wellbeing impact measurement, strategy, and culture, and can work with clients on improving these areas in their organisation. Their methodology is informed by best practice from around the world (e.g. CIPD, COMB-model of behaviour change, World Happiness Report, BSI ISO 45003, Thriving at work standards Stevenson/Farmer, City Mental Health Alliance).

Pricing

• Price: £470 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbidteam@deloitte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.