URBANTIDE LIMITED

uZero

uZero, a cloud-based data insights platform, maps, identifies and predicts fuel poverty. Leveraging advanced AI analysis, uZero seamlessly integrates anonymised real-time smart meter data with multiple cross-sector datasets, facilitating predictions of fuel poverty to target Net Zero strategy, retrofit programmes, grant funding and decision making to support fuel poor households.

Features

• Combined Fuel Poverty Score from multiple datasets
• AI-powered fuel poverty identification using smart meter data
• GB-wide DCC smart meter data usage patterns
• Fuel poverty mapping at Output Area level
• Household-level analysis with EPC and eligibility data
• Scheme eligibility filtering (HUG, LARS, WHP)
• Interactive heatmaps with multi-layer data overlays
• Quarterly smart meter and supporting data refreshes
• Data export via API, CSV, and GeoJSON
• Secure platform with role-based access control

Benefits

• Identify fuel-poor households before crisis point
• Discover hidden pockets traditional methods miss
• Target energy efficiency schemes more precisely
• Improve referral and conversion rates significantly
• Reduce delivery costs while reaching more households
• Streamline Warm Homes Plan scheme targeting
• Access unique smart meter intelligence unavailable elsewhere
• Accelerate net zero and fuel poverty goals

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steven.revill@urbantide.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

106626882572059

Contact

Steven Revill
07921912422
steven.revill@urbantide.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
  • Location and geospatial data management and analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Administrative functions: User management, organisation configuration, and API key creation are managed through the web interface only.; ; Data input methods: Each dataset supports one input method (manual upload, FTP, or API). Switching methods requires creating a new dataset; ; Support hours: Support is provided 8:00am–6:00pm UK time, Monday–Friday.; ; Planned maintenance: Scheduled maintenance windows may occasionally be required; customers are notified in advance.; ; Browser requirements: Current versions of Chrome, Firefox, Safari, or Microsoft Edge are required.
• System requirements:
  • UZero is a cloud-hosted SaaS platform with minimal client-side requirements.
  • Current versions of Chrome, Firefox, Safari or Microsoft Edg
  • Internet access via HTTPS, no VPN or dedicated connection required
  • No client software installation, plugins or additional licences required
  • Accessible on desktop, tablet and mobile via responsive web interface
  • Standard HTTP(S) client capability for programmatic API integration

User support

• Email or online ticketing support: Yes
• Support response times: Acknowledge within 2 working hours (Mon - Fri 0800 - 1800)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Level 0 (L0) - Self-Service: Automated support, FAQs, and knowledge bases that allow users to resolve issues on their own.; Level 1 (L1) - Basic Support: The first point of contact, handling routine inquiries, password resets, and basic troubleshooting through helpdesk tickets/ enquiries and email.; Level 2 (L2) - Technical Support: In-depth technical support for more complex issues requiring advanced product knowledge, often involving system administration through helpdesk tickets/ enquiries and email.; Level 3 (L3) - Expert Support: Specialised, high-level support from engineers, developers, or product creators who resolve complex bugs, code issues, or infrastructure problems through helpdesk tickets/ enquiries and email.; Level 4 (L4) - External/Specialised Support: All issues are dealt with in-house by UrbanTide, and hence L4 is not offered. ; ; Support levels are all priced into the Software as a Service offering (no additional costs). ; ; We provide a non-technical account manager who engages with the technical team at UrbanTide to resolve issues and surface technical engagement if required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide comprehensive support to help users start using the service quickly and effectively.; ; Documentation: A detailed online Knowledge Base covers all platform functionality including user management, data publishing, API access, dashboards, maps, and reporting. Articles are organised by user role and task, enabling self-service learning and quick reference.; ; Training: We offer training sessions delivered onsite or remotely to suit customer requirements. Training can be tailored to different user roles—from data consumers browsing datasets to organisation administrators managing users and permissions.; ; Onboarding: New customers receive dedicated onboarding support to ensure successful implementation. This includes initial platform setup, configuration guidance, and hands-on sessions to familiarise teams with key workflows.; ; Ongoing support: Customers have access to continuous support through multiple channels, including helpdesk, email, and dedicated account management. This ensures users can resolve issues quickly and get guidance as their use of the platform evolves.; ; The platform is also designed for immediate use without complex technical setup, allowing teams to begin working with data straight away while support resources remain available throughout the customer relationship.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract their data through multiple methods during and at the end of the contract period; .; Self-service extraction: Users can export data directly from the platform in standard formats, including CSV, JSON, and GeoJSON. Bulk downloads are available through the web interface.; ; API extraction: Users with API access can programmatically extract all data they have permission to access, enabling integration with migration scripts or third-party systems.; ; Assisted extraction: Upon request, we provide data in the format and media specified by the client, including transfer to nominated third parties.; ; Post-contract process: On contract termination, we securely delete or destroy all client data, or return it as directed. Written certification of deletion or destruction is provided within 14 days of completion. Any legal retention requirements are communicated with clear timelines for subsequent deletion.
• End-of-contract process: End-of-contract process:; On contract termination or expiry, we work with the client to ensure a smooth transition. Users can extract their data at any time via self-service export (CSV, JSON, GeoJSON) or programmatically through the API. Upon request, we provide data in the format and media specified by the client, including transfer to nominated third parties.; ; Following data extraction, all client data is securely deleted or destroyed in accordance with our data processing agreement—or returned in full if directed. Written certification of deletion or destruction is provided within 14 days of completion. If any legal or regulatory requirements necessitate temporary data retention, we notify the client with full details and a clear timeline for subsequent deletion.; Included in contract price:; ; • Data extraction and export in standard formats; • API access for programmatic data retrieval; • Transition support and handover; • Secure data deletion and written certification; ; Additional costs:; Bespoke data format conversions beyond standard formats (quoted on request)
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: UZero is a fully responsive web application accessible via any modern browser on mobile or desktop, no separate app required. Core functionality, including data visualisation, dashboards, and reporting, is available across all devices. On mobile, complex data tables and multi-panel dashboards reflow into single-column layouts for readability. Some advanced configuration features are optimised for desktop where larger screen real estate improves usability, but all essential analytical and reporting capabilities remain functional on mobile devices
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: UZero provides a RESTful API enabling programmatic access to platform data and functionality. Two authentication methods are supported: personal API tokens for individual users (data analysts, data scientists) with permissions matching their platform roles, and system-level API keys for automated integrations with data pipelines, dashboards, and BI tools. Organisation admins can create system keys with configurable access levels (read-only or read/write). Comprehensive developer documentation is available. The API supports standard HTTP methods and returns JSON responses, enabling straightforward integration with customers' existing systems and workflows
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We conduct manual technical testing during development, with our accessibility team auditing against all WCAG 2.2 AA success criteria at feature completion. Testing uses browser developer tools, validation tools, and detailed checklists to verify meaningful implementation—confirming, for example, that alt text accurately describes content rather than simply existing. While we have not yet conducted formal testing sessions with assistive technology users, our sprint-based accessibility audits ensure compliance with established standards, and we welcome user feedback to inform ongoing improvements.
• API: Yes
• What users can and can't do using the API: Users can do:; Users can query and retrieve data, create datasets, upload files (CSV, JSON, GeoJSON, Zipped Shapefile), and create resource containers programmatically. With read/write API keys, users can perform full CRUD operations, creating, updating, and deleting data records. This enables integration with data pipelines, dashboards, and BI tools. Personal API tokens inherit the user's platform permissions, allowing authenticated scripts to perform any data operation available via the web interface.; ; Setting up and making changes:; API authentication is configured via the web interface: individual users generate personal tokens from account settings, while organisation admins create system-level API keys with defined access levels (read-only or read/write). File uploads use signed S3 requests for secure transfer. Comprehensive developer documentation, including Swagger UI and Python code samples, is available.; ; Limitations:; Data uploaded via API must be published through the web interface before it becomes available. Administrative functions, including user management, organisation configuration, API key creation, and permission settings, are managed through the web interface rather than the API. Each dataset supports only one data input method (manual upload, FTP, or API); switching methods requires deleting or creating a new dataset
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: What can be customised:; Users can tailor dashboards, maps, and reports to their needs. The Project Dashboard supports flexible filtering and consolidated views of budgets, timelines, and delivery status. Interactive maps can be created from multiple spatial datasets with customisable visual styles and layering to highlight key information. Reports allow selection of time windows and export of insights as CSV files. Access controls enable private team workspaces alongside shareable read-only views.; ; How users customise:; Configuration is handled through the web interface; no technical setup or custom integration is required. Users create maps by combining spatial datasets and adjusting styles; dashboards can be filtered and organised around specific programmes or portfolios; reports are configured by selecting metrics and timeframes.; ; Who can customise:; Customisation permissions follow role-based access control. Organisation admins access platform-wide reporting and statistics. Data Publishers can create maps from datasets they manage. All users can personalise their dashboard views and filters within their permission scope. Granular access controls allow teams to maintain private workspaces while sharing specific views and data with stakeholders as read-only.

Scaling

• Independence of resources: USmmart is hosted on AWS using a microservices architecture that automatically scales based on demand. OpenSearch Serverless provides elastic compute capacity that adjusts dynamically, optimising both performance and cost. Each customer's data is logically separated with dedicated metadata databases and isolated storage. Rate limiting and load balancing prevent any single user's activity from impacting others. The platform is continuously monitored, with services automatically restarted if interrupted. This combination of serverless infrastructure, auto-scaling, logical resource isolation, and proactive monitoring ensures reliable performance regardless of overall platform demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Organisation administrators access real-time usage metrics via the Reports dashboard. The Datasets Overview provides a snapshot of all datasets by status (Published, Published - On Request, Draft) and visibility (Open, Private) with percentage breakdowns. The Datasets Management section tracks activity within configurable date ranges, showing total updates, total views, datasets created, and datasets deleted. The Most Viewed Datasets table ranks content by popularity, showing titles, descriptions, and last updated dates. All metrics can be exported as CSV for external analysis or reporting.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export data through multiple methods. The web interface provides direct download of datasets in standard formats, including CSV, JSON, and GeoJSON. For automated or bulk extraction, the RESTful API enables programmatic access; users can retrieve data using personal API tokens or system-level API keys with appropriate permissions. Organisation admins can configure API access levels (read-only or read/write) as required. Upon request, we can also provide data exports in client-specified formats and media, including transfer to nominated third parties.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • JSON
  • GeoJSON
  • XML
  • Zipped Shapefile
  • PDF
  • Excel
  • Zipped
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • JSON
  • GeoJSON
  • Zipped Shapefile
  • Zipped file

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.5% platform availability, measured monthly. The service is hosted on AWS with an auto-scaling microservices architecture, ensuring high resilience. Performance thresholds are defined in our Service Level Agreement: 95% of page loads within 3.5 seconds, raw data access at 3MB/s or faster, and API query responses at 1.5–8MB/s depending on complexity.; Our SLA defines response times by issue severity: critical issues are acknowledged within 1 business hour with a permanent fix within 5 business days; urgent issues are acknowledged within 1 business day with a permanent fix within 7 business days. Continuous monitoring enables automatic service recovery with an RTO and RPO of 3 business hours each.; Service credits are not currently offered; however, availability and performance are actively monitored, and any service degradation is addressed through our defined incident response process.
• Approach to resilience: UZero is hosted on AWS (Dublin, eu-west-1), leveraging enterprise-grade infrastructure with built-in redundancy across multiple availability zones. AWS datacentres comply with ISO 27001, SOC 1/2/3, and CSA CCM standards.; ; The platform uses a microservices architecture deployed on a data centre operating system (DCOS), ensuring services are fully scalable and always operational. Individual microservices are continuously monitored and automatically restarted if interrupted, minimising downtime from component failures. OpenSearch Serverless provides elastic compute capacity that scales dynamically with demand.; ; Backup and recovery: Incremental data backups are automatically generated, providing a Recovery Point Objective (RPO) of 3 business hours. Full snapshots are taken nightly, with point-in-time recovery available for the preceding 7 days. Recovery Time Objective (RTO) is 3 business hours.; ; Data segregation: Each customer has logically separated metadata databases and isolated storage (AWS S3), ensuring no data crossover between organisations.; ; Monitoring: All services and system logs are automatically tracked in a central repository, providing complete visibility of system performance and enabling rapid incident response.; ; Further technical details available on request.
• Outage reporting: Customers are notified of service outages via email alerts. Slack notifications can also be configured for customers who require real-time updates through their existing communication channels.; ; During incidents, our Service Level Agreement defines proactive update frequencies based on issue severity: critical issues receive hourly updates, urgent issues receive daily written updates, and medium issues receive end-of-week updates. All communications include an issue description, an impact assessment, remediation steps, and an estimated resolution time.; ; Our support team actively monitors platform performance and will proactively notify affected customers when issues are detected, rather than waiting for customers to report problems. Customers can also report issues directly via our helpdesk, with critical issues acknowledged within 1 business hour.; ; A private/public status dashboard is not currently available, but can be considered for future development based on customer requirements.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are protected by role-based access control with defined permission levels (Viewer, Consumer, Provider, Publisher, Admin, System Administrator). Administrative functions are restricted to authorised users with mandatory two-factor authentication. Only organisation admins can create system-level API keys or modify user permissions.; Support channels require user verification before discussing account-specific information. All access to management interfaces and APIs is logged and tracked in a central repository for audit purposes. System access to AWS developer controls requires two-factor authentication and is restricted to vetted UrbanTide employees only.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: UrbanTide holds ISO 27001 and ISO 9001 certifications and is Cyber Essentials Plus-accredited, demonstrating a commitment to information security and quality management standards.; ; Security policies include:; Information security and data protection policy; Security incident management policy; Business Continuity Plan (BCP), including Disaster Recovery Plan (DRP); Data storage and retention policy; Partner and sub-processor security policy; ; Reporting structure:; A named board-level director is accountable for overall information security. Security responsibilities are integrated across the organisation, with all staff trained on data protection legislation and security procedures relevant to their roles.; Ensuring compliance:; ; Annual independent ISO 27001 and ISO 9001 audits; Annual Cyber Essentials Plus certification; Regular penetration testing by CREST-approved providers; Annual Security Policy review incorporating emerging threats, technological changes, and best practices; Employee vetting and signed confidentiality obligations; Continuous monitoring of systems and access logs; Regular staff training on security awareness and data protection; ; Policies are documented, regularly reviewed, and updated to reflect changes in legislation, technology, and identified risks. Non-compliance is addressed through defined incident management procedures.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All service components are tracked via version control systems with full audit trails. Changes follow a structured sprint-based development process: proposed changes are reviewed, tested, and approved before deployment. Security impact is assessed at each stage, with our accessibility and security team auditing against defined criteria before sprint completion.; ; Automated deployment pipelines ensure consistent configuration across staging and production environments. All microservices are monitored continuously, with system logs tracked in a central repository. Annual penetration testing by CREST-approved providers validates security controls, and ISO 27001 audits verify ongoing compliance with change management procedures.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Potential threats are assessed through continuous monitoring of platform components, regular CREST-approved penetration testing, and ongoing review of software and library versions used across the platform. We subscribe to security advisories from AWS, NCSC, and relevant vendor notifications to stay informed of emerging vulnerabilities.; Security patches can be deployed within one day of identification for critical vulnerabilities. Our microservices architecture enables targeted updates without full system downtime. All components are automatically monitored, with unusual activity logged and flagged for investigation. Annual ISO 27001 audits verify the effectiveness of our vulnerability management processes.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: All platform access and system activity is logged and tracked in a central repository, enabling detection of unusual patterns or potential compromises. Automated monitoring continuously tracks microservice performance and security events, with alerts triggered for anomalous activity.; When a potential compromise is identified, our incident response process is initiated immediately. Critical security incidents are acknowledged within 1 business hour, with hourly updates provided. We notify affected customers within 24 hours of confirming any data breach, including impact assessment and remediation steps.; Integrated virus scanning (ClamAV) automatically blocks infected file uploads, preventing malware propagation.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We maintain pre-defined incident response processes with documented severity classifications (Critical, Urgent, Medium, Informational), each with defined response times and escalation procedures.; Reporting: Users report incidents via helpdesk or email. Critical issues are acknowledged within 1 business hour; Urgent and Medium within 1 business day.; Response: Pre-defined processes cover common events including service outages, security incidents, and data breaches. For security incidents, affected customers are notified within 24 hours.; Incident reports: Updates are provided based on severity—hourly for Critical, daily for Urgent, weekly for Medium—with post-incident root cause analysis.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: IMSM
• ISO/IEC 27001 accreditation date: Saturday 21 June 2025
• What the ISO/IEC 27001 doesn’t cover: N/A - the service falls within the scope of our ISO/IEC 27001 certification as defined in our SP01-Organisation and Context Plan-v5 which defines the scope to cover "The provision of AI, data platforms and consultancy service solutions for sustainability, infrastructure planning and energy management".
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: IMSM
• ISO 9001 accreditation date: Saturday 21 June 2025
• What the ISO 9001 doesn’t cover: N/A - the service falls within the scope of our ISO/IEC 27001 certification as defined in our SP01-Organisation and Context Plan-v5 which defines the scope to cover "The provision of AI, data platforms and consultancy service solutions for sustainability, infrastructure planning and energy management".
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Bab11ddb-d8f6-4bb9-aefe-da67f07c6286
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Be78d750-76d3-443f-ac6a-3886b6a66919
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steven.revill@urbantide.com. Tell them what format you need. It will help if you say what assistive technology you use.