NEXT GENERATION USER EXPERIENCE LTD

Patching and Compliance Services

Regulatory compliance certification is often achieved by implementing basic controls, of which many rely upon best practice implementation and routine housekeeping. Yet many organisations do not have processes in place, resource availability or capacity to address current issues or maintain the levels required.​

Features

• Server Security Patching (Including supported applications)
• Software Asset Management (Lists applications installed by Server)
• Patching for both physical and virtual Operating Systems
• Patch scheduling and change control designed around your business
• Application security patches for supported applications
• Patch Management service managed by NextGen UX

Benefits

• Patch management delivered in a controlled and methodical process
• Enable IT Teams to meet client and regulatory compliance requirements​
• Reduce burden on IT operations teams
• Expedite the resolution of compliance issues

£350 to £750 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jack.masters@ngux.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

107042237117492

Contact

Jack Masters
02045268080
jack.masters@ngux.co.uk

Planning

• Planning service: Yes
• How the planning service works: Using our expertise from our projects and services teams in supporting customers through audits and regulatory compliance ranging from ISO 27001, to Cyber Essentials Plus and Public Sector Network Connection compliance, we work directly with local and regional government organisations to develop suitable compliance plans that incorporates the risk assessment/risk mitigation aspects of the current compliance regime.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide bespoke training solutions, focusing on supporting IT operations teams in adopting new processes and procedures
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our comprehensive programme and project delivery capability, ensures that throughout any cloud based setup and migration, we maximise the value for all investment through prioritising activity and ensuring the most effective and efficient delivery methods.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our focus is User Experience (UX) and we utilise our frameworks and methodologies to develop a variety of approaches to ensuring the the quality and performance of the system pre and post change, measured against the user needs and acceptable performance metrics

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: NextGen UX Flexible Support solutions are tailored to individual business IT requirements, and provide out-tasking and out-sourcing options for customer Platform Management and Support. NextGen UX may augment existing operating models with technology expertise to call upon when required, or provide full monitoring and maintenance all managed via our UK Operations Centre.

Service scope

• Service constraints: Our services are limited to availability of patches and may not include end of life/service operating systems and applications

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The priority of the service call is also agreed with the Customer ranging from P1 (critical) with a 15 minute response through to P5 (information request) which is entered into our ticketing system.; ; The NextGen UX Service Desk has a team of Analysts who provide 24x7x365 support for P1 & P2 calls on a rotational basis.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: NextGen UX Flexible Support solutions are tailored to individual business IT requirements, and provide out-tasking and out-sourcing options for customer Platform Management and Support. NextGen UX may augment existing operating models with technology expertise to call upon when required, or provide full monitoring and maintenance all managed via our UK Operations Centre.; ; NextGen UX follow the ITIL framework and introduce a communication programme that suits your availability and will conduct Service Reviews either via conference call or face to face at your premise.; ; Our Executive Report concentrates on your business and will be delivered 5-10 days before we meet so this gives you time to digest and feedback during the Service Review.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Our services are all delivered on a remote first basis. Where travel to site is only for specific business needs that cannot be completed remotely. ; ; NGUX actively try to keep our environmental impact to a minimum wherever possible and strive to work with organisations doing the same.

Pricing

• Price: £350 to £750 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jack.masters@ngux.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.