Redinet Ltd

Tenable.io Vulnerability Management

Managed in the cloud and powered by Tenable Nessus, Tenable Vulnerability Management provides the industry's most comprehensive vulnerability coverage with real-time continuous assessment of your organization. Built-in prioritization, threat intelligence and real-time insight help you understand your exposures and proactively prioritize remediations.

Features

• Vulnerability Scanning
• Asset Discovery
• Risk-Based Priority Ratings
• Extensive Dashboard
• Discover, Asses and Prioritise Vulnerabilities

Benefits

• Lightweight Agent
• Find and Fix Vulnerabilities Before Attacks Happen
• Prioritize Vulnerabilities
• Respond Faster to Disrupt Attacks

£30 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.beeson@redinet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

107153285658355

Contact

Mike Beeson
020 8249 7000
mike.beeson@redinet.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Tenable.io can be used as a standalone service or integrated into our Managed Detection and Response services.
• Cloud deployment model: Public cloud
• Service constraints: Must be accessed via a web browser
• System requirements:
  • Will run on any operating system
  • Will also work agentless with other devices

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We target our service desk with a One-Hour valid first response. Our first response is based on an engineer responding with an action and not an automated response. Our support team are targeted on a number of Key Performance Indicators. We are committed to providing buyers with the highest level of support possible. Examples of these is, Telephone pickup KPI which is within 10 seconds and consistently averages at 93%, well above our target of 85%. First Response to Tickets within One-hour SLA averages at 97%, which is above our target of 94%. These are reviewed on a quarterly basis.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Redinet offer support to fit the needs of our clients. Standard Business Hours are, Monday to Friday, 8am to 6pm. We also provide support outside of these hours (up to 24/7) to fit the needs of all business and can be tailored as required. Our SLA for first response is 1-hour for a valid response from an engineer who has been assigned to the ticket. Support package costs can be discussed on a per customer basis dependant on required levels
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Redinet would setup the online portal and user access. We can also help to deploy the agents out to all of the devices and provide training on how to manage the system.
• Service documentation: No
• End-of-contract data extraction: Should a customer's account expire or terminate, Tenable will retain the data, as it was at the time of expiration, for a period of time for customers to download their records accordingly. After that time, this data may be deleted and cannot be recovered.
• End-of-contract process: Should a customer's account expire or terminate, Tenable will retain the data, as it was at the time of expiration, for a period of time for customers to download their records accordingly. After that time, this data may be deleted and cannot be recovered.; ; Once this is done we would then fill out a customer leavers form as part of our ISO27001 policies for any accounts on our knowledgebase and billing platforms are closed down.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: It is an online portal to manage the service and configuration policies
• Accessibility standards: None or don’t know
• Description of accessibility: Access to Tenable.io is through a web browser utilising TLS/SSL secure communication. Support is either via phone, email or our support portal.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Using standard API connectors. More detail can be found at https://developer.tenable.com/reference/navigate
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: There are large numbers of filtering options within the platform to customise the experience and data in various priorities.

Scaling

• Independence of resources: Tenable commits to provide a 99.95% Production Uptime with respect to the Hosted Services during each calendar month of the subscription term.

Analytics

• Service usage metrics: Yes
• Metrics types: You can view data about application versions, end of support applications, applications that are vulnerable
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Tenable

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Data is stored on encrypted media using at least one level of AES-256 encryption.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Tenable IO has the facility to allow users to export their data either via the console or via APIs
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: All customer data is marked with a "container ID", which corresponds to a single customer subscription. This container ID assures that access to a customer’s data is limited to only that customer.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Tenable commits to provide a 99.95% Production Uptime with respect to the Hosted Services during each calendar month of the subscription term. If Tenable fails to perform the Hosted Services in accordance with the Service Level Commitment, then Customer may request a Service Level Credit in accordance with this SLA. Service Level Credits shall be Customer’s sole and exclusive remedy for unavailability or performance degradation of the specific Hosted Services.
• Approach to resilience: Tenable also focuses on the availability and reliability of the Tenable Vulnerability Management service because poor security controls can create problems that, while not a risk to customers’ data, can affect the service availability. Tenable implements and enforces measures to make Tenable Vulnerability Management highly available, guarded against attacks or simple faults and outages, and always usable for our customers.; This service is supplied across multiple datacentres and regions so offers resilience by the Vendor
• Outage reporting: Service uptime and availability is available on demand on the Tenable website using a public dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: We can define the IP addresses that can access the web interface
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: 27/01/2023
• What the ISO/IEC 27001 doesn’t cover: We made the decision to cover everything we do under our certificate. We don't cover other businesses with our accreditation.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Redinet have an Information Security Group and we are ISO27001 accredited.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Formal change management process. If changes are requested to the infrastructure these would go through the project team to make sure that changes are thought about to avoid risk.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Tenable does internal vulnerability scans on a daily, weekly and monthly basis. Penetration tests are done annually. Discovered vulnerabilities are remediated based on vulnerability management policy. High and Critical vulnerabilities are given priority.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have MDR & threat hunting services but these are a separate service. We respond within an hour to isolate and mitigate.
• Incident management type: Supplier-defined controls
• Incident management approach: If there is a support contract in place with us users would be able to respond to incidents via our service desk and have incident management processes as part of our ISO27001 accreditation.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a business we have an environmental policy in place.

  Covid-19 recovery

  We have always been flexible with staff with working from home and since the Covid-19 pandemic we have increased the opportunity for flexible working. We give staff the freedom to ensure they can work from home as and when required. We support local business with sponsorships to help the community around us.

  Tackling economic inequality

  We have run apprentice programs for students doing IT and Security courses at College. We also have continual improvement programs to continue to upskill internal staff with our strategic Vendor partnerships.

  Equal opportunity

  At Redinet we have an inclusion policy to ensure that we give as many people the right opportunity as possible.

  Wellbeing

  We regularly run charitable events and team building in conjunction with mental health initiatives. We have employee healthcare services in place that incorporates mental health and wellbeing services to be used.

Pricing

• Price: £30 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We can supply a 30 day trial

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.beeson@redinet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.