PeopleFluent Limited

PeopleFluent Enterprise Performance

PeopleFluent fully automates performance management—from traditional appraisals to continuous feedback. HR teams can control how to collect data and when. And they can manage and correct process breakdowns and deliver just-in-time coaching to help managers keep things on track.

Features

• Configurable
• Integrated Talent Management
• Flexible Performance Evaluations
• Robust Competency Management
• Proactive Career Development
• Robust Goal-Setting and Objectives

Benefits

• Automate performance management processes with user-friendly administration tools
• Fully customise to your process, including continuous and off-cycle appraisals
• Visualise employee career paths
• Create workflows to drive events, including continuous performance management
• Supports weighted, cascaded, and mandated goals
• Associate competencies to development activities
• Assign recommended development and learning actions
• Rate and review during performance evaluation for career development
• Support multi-rater and 360 reviews, with anonymised results
• Includes a configurable goal library

£7.70 to £38.50 a user

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rfpteam@peoplefluent.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

107205757942729

Contact

Bryan Riehl
+44 (0)20 7832 3440
rfpteam@peoplefluent.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: PeopleFluent Performance can be used alone or with other PeopleFluent products: LMS, learning experience platform, content authoring, learning analytics platform, compensation, recruitment and onboarding, succession, and talent marketplace.
• Cloud deployment model: Private cloud
• Service constraints: Solution is a web-based SaaS application. Maintenance and client support is covered in our terms and conditions.
• System requirements:
  • Microsoft Edge (latest stable release)
  • Microsoft Internet Explorer in accordance with Microsoft’s support policy
  • Mozilla Firefox (latest stable release)
  • Google Chrome (latest stable release)
  • Safari in accordance with Apple’s support policy

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Both are provided. We provide 24x7 emergency hotlines with prompt response times to handle Severity 1 issues (when the application is not accessible). 24/7 support is provided via our online Customer Community.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Subject to Contractual requirements. ; ; Standard support features include:; ; Dedicated account manager who acts as a main point of contact to manage the relationship between your organisation and PeopleFluent. ; ; Clear, severity-based prioritisation that enables objective conversations about which needs should be handled first. ; ; 24x7 emergency hotlines with prompt response times to handle Severity 1 issues (when the application is not accessible).; ; Global support team to shorten initial response times for major issues. ; ; Issue management via web-based support channels. Report your issues and questions through our case management system, Zendesk, which is monitored 24/5 during published support hours.; ; Inbound phone support during published support hours.; ; Client administrators are responsible for providing first line support and should receive and address all initial support requests, escalating issues to PeopleFluent as needed through the support channels noted above.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Client training is available both during implementation and after go live. Our team will consult with you during implementation to determine your specific training needs.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Clients retain full ownership of their data and can extract their data from the system at any time. Additionally clients may request professional services in support of a data extract request. Terms for exit are defined during the service agreement negotiation phase. Copies of online databases and file stores are securely deleted, with an optional letter of attestation once complete. Our standard disposition process is completed within 30 days of service termination. Encrypted tape backups (i.e. off-line data) are destroyed or securely erased and reused upon their 13-month expiration.
• End-of-contract process: Terms for exit are defined during the service agreement negotiation phase. Copies of online databases and file stores are securely deleted, with an optional letter of attestation once complete. Our standard disposition process is completed within 30 days of service termination. Encrypted tape backups (i.e. off-line data) are destroyed or securely erased and reused upon their 13-month expiration. Clients retain full ownership of their data and can delete their data via the application as often as desired. The company also offers optional professional services to perform bulk data deletion jobs during the service term. There is no additional charge for end of contract data deletion.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Many of the talent management features can be accessed on smartphones, tablets, and other mobile devices.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: PeopleFluent's suite of talent-focused solutions can be deployed in a highly contextual and modular fashion. Extensive configuration and security permissions can be leveraged to ensure that the right users see the right data in the right context.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: We always strive to meet or exceed WCAG 2.0 AA standards. To ensure this, we test all visual design and color choices to ensure proper contrast for readability, as well as ensuring text alternatives are available to non-textual elements. With regards to more of a content and structural sense, we provide all the proper HTML attributes for accessibility devices, and enforce a correct hierarchical DOM structure.
• API: No
• Customisation available: Yes
• Description of customisation: Our SaaS solutions are highly configurable to those given administrator permissions, which eliminates the need for costly, time-consuming software customisation. The most common configurations consist of adding new fields and modifying the layout design within our recruitment portals. Some common customisations are:; * System branding (e.g. colours, logo, font, etc.) can be configured and modified to reflect your desired look and feel.; * The solution’s nomenclature (e.g. field labels, instructional text, etc.) can be configured to match your preferred terminology. All pre-programmed terminology is consistent.; * Dashboards are configurable for groups of employees and/or down to the individual user.; * Report visibility, as well as detailed data column inclusion/exclusion and ordering, filtering, and sorting rules are configurable.

Scaling

• Independence of resources: PeopleFluent leverages best practices and industry standard technologies to build a highly available, reliable, and scalable technology infrastructure to ensure continuous availability of all customer facing sites and services hosted within our datacenters. Capacity planning and scaling for growth is performed continuously. Our SaaS services team monitors the performance of hosted sites to ensure that machine sizing and resource usage are within acceptable limits.

Analytics

• Service usage metrics: Yes
• Metrics types: Comprehensive built-in reporting and analytic capability allows both holistic and granular reporting for a full-picture view of any aspect of talent management. ; ; Standard reports, ad hoc reports, SmartGrid reporting, rich format sample reports may be used as is or revised. Tabular HTML output is available online for preview and can then be exported to common formats (PDF, Excel, PPT or Word). Actionable analytics provide a visual display on the screen with drill-down functionality for increasing depth of detail (e.g., by clicking on a segment of a pie chart).
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Clients are able to access and export their data at any time from the application UI. Batch file export/import jobs may be configured via SFTP connections.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • PDF
  • PPT
  • Word
  • Excel
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Batch file transfers are secured utilising SFTP. Optional PGP encryption of client data loads is available.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: PeopleFluent provides an SLA for all clients that guarantees initial response and resolution times. Our availability commitment is 99.5% of each month.
• Approach to resilience: PeopleFluent Performance is delivered through hosting infrastructure that is committed to the highest level of resilience and redundancy. Details of our backup and disaster recovery plans are available upon request.
• Outage reporting: For certain unplanned outages, PeopleFluent provides email notification to system administrators of record. When appropriate, we also notify users of unplanned outages via a splash screen and our online Customer Community Portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Native login authenticates by unique username and password. Alternatively the solution supports SAML 2.0 token authentication for SSO / MFA.
• Access restrictions in management interfaces and support channels: PeopleFluent leverages MFA and/or other forms of strong authentication for all sensitive system access. Secure SSL VPN / Two-Factor Authentication is required for remote connectivity. System and application accesses are granted on a least privilege basis. Access to production is reviewed quarterly, and controls are SSAE-18 SOC 2 audited.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-Lign
• ISO/IEC 27001 accreditation date: In progress
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • US and Swiss Privacy Shield certified
  • SSAE-18 SOC 2 audited

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: PeopleFluent is EU and Swiss Privacy Shield certified, and our solutions are SSAE-18 SOC 2 audited each year. PeopleFluent expects to achieve ISO 27001 certification for all product lines by mid-2022.
• Information security policies and processes: PeopleFluent has a formal Information Security Management System (ISMS), comprised of its security infrastructure, policies, and procedures. The ISMS is derived from industry data security and privacy best practices such as OWASP, ISO-27001, NIST, and SANS guidelines and is designed to maintain the confidentiality, integrity, and availability of data that is processed and stored within the organisation’s systems.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Changes to production are subject to formal change control process and approval by Production Change Board. Change management is audited as part of the annual SSAE-18 SOC 2 audits.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: PeopleFluent has formalised processes for application and infrastructure-level vulnerability testing and remediation. We follow industry sources for vulnerability announcements, and we utilise vulnerability scanning and centralised patch management solutions to register and enforce deployment of authorised patches.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Extensive logging and monitoring processes and tooling provide alerting on anomalous activity. We maintain an on-call rotation among our systems and operations engineers who have responsibility over infrastructure and applications respectively. The on-call engineer receives notifications from our monitoring systems and will act upon any Severity 1 or Severity 2 outage immediately.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: PeopleFluent's incident response process defines the stages of the incident life cycle (including identification, assessment, response, and recover); ensures appropriate engagement of cross-functional stakeholders, executive management, and specialized external resources; ensures that PeopleFluent fulfills all legal, regulatory, and contractual notification requirements. Client’s primary means of communicating a data privacy issue is via the service support ticketing system. The system provides a call-in, phone support option which is monitored for Severity 1 issues. In the event of a security incident, the CSIRT is available 24x7x365.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  PeopleFluent is committed to reducing the direct environmental impacts of our operations. We conduct our own activities and operations to reflect best environmental practice. Our parent company, LTG, is EcoVadis certified, which covers Environment, Labor & Human Rights, Ethics, and Sustainable Procurement. ; ; We have introduced numerous initiatives to restrict our negative impact on the environment and carbon footprint wherever possible. Our commitments include: ; ; - Minimising the generation of waste, resources consumption and preventing pollution as much as possible; - Optimally using resources and re-using materials wherever possible; - Actively promote recycling both internally and among customers and suppliers; - Promote environmental awareness among all our staff and encourage their involvement and suggestions; ; The nature of LTG’s activities is based on an office environment and in the UK we place particular emphasis on recycling to reduce single-use plastics. In 2020, our Brighton office alone recycled 1330kg of materials; a total of 1,912kg of CO2 saved. As our products are digital, the environmental footprint for our supply chain for our products is minimal.; ; In addition, LTG has recently streamlined its energy and carbon reporting and policies, including developing a method for tracking our carbon footprint.
• Covid-19 recovery:

  Covid-19 recovery

  Across the Learning Technologies Group (LTG) we have supported a number of stakeholder groups handle and recover from the impact of COVID-19, as detailed below:; ; LEO: Helping clients digitise learning; At the start of the COVID-19 pandemic organisations immediately recognised that they would need to rapidly switch from face-to-face training delivery to virtual and digital delivery wherever possible. LEO provided resources, including free to download eBooks, and conducted expert-led webinars to enable organisations to adapt to this change and continue to deliver impactful interventions digitally - meaning their employees could stay connected with their peers and remain up to date with training in the flow of work, all from their homes.; ; LEO & Instilled: Rapid deployment of Learning Experience Platform (LXP); In March 2020, we were approached by Resuscitation Council UK (RCUK) to help them to provide critical e-learning resources that will be used in the fight against COVID-19. In just four days we delivered content to 150k learners re-entering the workforce to respond to COVID. A six-month licence for the LXP was provided to RCUK free of charge. The content was built using the Gomo authoring tool and adapted from existing RCUK Resuscitation course material. Tweaks were made as appropriate, to make the content relevant to returning professional clinicians and COVID-19 specifically.; ; Bridge: An LMS to aid with the rapid training of NHS nurses.; Our client within the NHS had been heavily focused on helping recently qualified doctors become fast tracked in their training in order to more quickly join the fight against COVID-19 at UK hospitals. They needed to supplement the face-to-face training of doctors and specialists with easy-to-use online learning. The client has used the Bridge LMS to create COVID-19 related training for doctors, specialists, and other healthcare workers fighting the pandemic on the front lines.
• Tackling economic inequality:

  Tackling economic inequality

  PeopleFluent, as part of LTG, has always supported internships and apprenticeships. We have people in senior roles who came to work with us through these schemes. We have adopted the new apprenticeship scheme and have already used it to hire an IT apprentice for one of our London offices.; ; We always choose interns who are local to the area and with specific interests that we can nurture and they can contribute. For example, we recently had an intern in our Sheffield office for the summer shadowing our Quality, Health & Safety and Environmental Manager. She had an interest in Wellness and we have captured her feedback in relation to integrating aspects of her contribution into one of our Health and Safety policies.
• Equal opportunity:

  Equal opportunity

  LTG is committed to creating a culture that embraces and celebrates people’s differences.; We believe that organisations should embrace their workforces as they are, and we continually review how we ourselves can best promote and advance a culture in which all our staff feel comfortable being themselves in the workplace.; ; We are proud of what we have achieved to promote equality, diversity and inclusion and employee wellness across LTG. Recent initiatives include the launch of our employee wellness programme, D&I survey, and employee resource groups (ERGs) which allow employees to voice concerns, solve problems and feed into our diversity and inclusion strategy.; ; We continuously update our policies to reflect our employee’s needs, any organisational changes and the needs of our clients. ; ; Recruitment: ; At LTG, all hiring, performance management, and promotions are determined solely based upon the merit of the individual’s application and/or performance. All hiring managers are fully briefed on LTG’s approach to equal opportunities and diversity. At a practical level this means all staff should be treated, and treat others, with dignity and respect and that a zero-tolerance approach is taken to inappropriate behaviours, marginalising, stereotyping, etc. in any shape or form. This includes when conducting interviews and hiring subcontractors/choosing suppliers.
• Wellbeing:

  Wellbeing

  An important part of our Corporate Social Responsibility (CSR) strategy is taking care of our people. This includes the following:; ; Employee wellness programme - the programme is called Let's Talk and focuses on a number of areas: Mental health; Physical health; Health and safety; Personal development; Social connections, and Social contributions.; ; Diversity and inclusion - we believe that the diversity of our workforce is a key point of strength, making the group a more vibrant and dynamic place to work. We continually review how we can best promote and advance a culture in which all staff feel comfortable being themselves in the workplace. ; ; Communication and staff surveys - we communicate with our staff on a regular basis keeping them informed of business activities, changes in practices and procedures, and business performance. In response to the COVID-19 pandemic we increased our communications through regular pulse surveys, holding the senior management team accountable to provide action on any issues that arise.; ; Employee Assistance Programmes - in the US and UK we provide staff with support in a range of areas, including well-being support, financial advice and legal advice; Professional development - we have in place a talent management system - ‘Aspire’ - for career development, goal setting and progression at LTG.

Pricing

• Price: £7.70 to £38.50 a user
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rfpteam@peoplefluent.com. Tell them what format you need. It will help if you say what assistive technology you use.