ADVANCE SOLUTIONS CORP LTD

ServiceNow Advisory, Consultation and Implementation Services

ServiceNow Advisory and Implementation Services by ADVANCE leverage over 15 years of industry expertise to deliver scalable digital solutions. As a ServiceNow Elite Partner, we provide strategic, customized implementations that streamline operations and enhance customer value, ensuring your journey to digital excellence is seamless and effective.

Features

• Elite ServiceNow Partner status
• ServiceNow transformations at any scale, including Enterprise
• Consulting and advisory across all applications ITSM, CSM, and more
• Agile and Scrum delivery methodologies
• Global implementation capabilities
• Functional and technical design and configuration
• Adherence to best practices and code reviews
• Comprehensive journey from Advisory to Implementation to Managed Services

Benefits

• ServiceNow Transformations: Tailored to any scale, including enterprise-level deployments.
• Faster Value Realization: Quickly harness new ServiceNow capabilities.
• Certified Expert Consultants: Access ServiceNow, ITIL, Agile certified professionals.
• Unified Platform: One data model, one architecture.
• Integration Capabilities: Expertise in seamless system integrations.
• People-Centric Implementation: User involvement and feedback throughout the project.
• Best Practice Adherence: Supported by certified consultants.
• Low-Risk Upgrades: Seamless, minimal-risk platform upgrades.
• Advanced Consulting: Strategic advice from experienced consultants.

£605 to £1,650 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Katrina.j@advancesolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

107257339565614

Contact

Katrina Jones
1-770-462-2070
Katrina.j@advancesolutions.com

Planning

• Planning service: Yes
• How the planning service works: We assist in implementing cloud hosting or software services by engaging early through detailed scoping sessions and strategic workshops. Our method adheres to proven frameworks like ServiceNow's SAIF and SIM, ensuring a structured approach from planning to deployment. We create detailed roadmaps, align solutions closely with client needs during pre-sales, and integrate both agile and traditional management methods.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: ServiceNow

Training

• Training service provided: Yes
• How the training service works: We offer comprehensive training and knowledge transfer for cloud software and hosting services, specifically tailored to enhance in-house ServiceNow capabilities. Our training, can be integrated into a ServiceNow Managed Service, Professional Service or provided as a standalone event, with flexible delivery options including classroom-based or remote sessions. We cover the essential fundamentals, processes, and technical aspects leading up to certification. Additionally, our approach includes 'train the trainer' sessions and detailed knowledge transfer at every stage of the cloud transition, utilizing methods such as shadowing, online guided training, pre-recorded videos, and in-system guides. This ensures your team is well-prepared and equipped with the necessary skills to effectively manage and optimize the ServiceNow platform.
• Training is tied to specific services: Yes
• Services the training service works with: ServiceNow

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: To assist buyers in migrating to the cloud or transitioning between cloud services, we employ a structured, proven approach tailored to the unique challenges. Our onboarding process is comprehensive, incorporating the migration of foundational and transactional data from incumbent systems into ServiceNow.; ; We leverage industry-standard methodologies such as the ServiceNow Implementation Methodology (SIM), along with Agile, Scrum, and DevOps practices to ensure a smooth, efficient migration.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: ServiceNow

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We offer a comprehensive approach to quality assurance and performance testing tailored to each client's specific needs. We conduct detailed system and user acceptance testing, incorporating stress tests to simulate high loads, ensuring robust performance. Before migration to production, development is completed in a development environment, then migrated to a test or QA instance for thorough testing. Quality assurance is integrated into every service, designed to meet the unique context of your operations, ensuring high standards of reliability and performance.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Our service delivers comprehensive support and enhancements for your ServiceNow platform, enabling you to focus on your core business activities. Through Staff Augmentation, you can efficiently integrate specific resources or a combination of resources to support platform or project delivery. This model allows your ServiceNow platform to be managed by skilled professionals tailored to meet specific needs without the commitment of long-term, full-time staffing.; ; We also provide a suite of managed services tailored to optimize your ServiceNow operations. Our ServiceNow Advanced Platform Services (SNAPS) offer a flexible allotment of hours for platform operations, backlog management, and upgrades, ensuring your system remains current and efficient. For total platform care, our Platform Management service handles everything from support to upgrades. Alternatively, ServiceNow as a Service offers all the benefits of ServiceNow without the need to own and maintain an instance, significantly reducing internal management overhead and allowing your team to fully leverage ServiceNow's capabilities with minimal investment.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide flexible support options tailored to your needs, including 9-5 Monday to Friday or 24/7 coverage. Regardless of the option you choose, we guarantee response times within 24 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We offer versatile support options tailored to your specific needs, available Monday to Friday 9-5 or around-the-clock, 24/7. Every project will have a dedicated Engagement and Account Manager

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: ServiceNow

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DQS Inc
• ISO/IEC 27001 accreditation date: 30/11/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Covid-19 recovery

  Embodying our core value of Teamwork, we optimized our operations to support remote work and ensure continuity during pandemics. Our global, follow-the-sun support model minimizes disruption and supports our customers' resilience in challenging times.

  Equal opportunity

  Reflecting our belief in diversity as our DNA, we ensure that our recruitment and workplace practices foster an inclusive environment where everyone, regardless of their background, can thrive. Our approach is to actively promote diversity, which enhances innovation and gives us a competitive edge.

  Wellbeing

  Our commitment to our people is reflected in our holistic approach to wellbeing, ensuring that every employee benefits from comprehensive health coverage, flexible working hours, and supportive policies. We live by the principle that caring for our employees ensures they, in turn, deliver service with excellence to our clients.

Pricing

• Price: £605 to £1,650 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Katrina.j@advancesolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.