VISIMEDIA LTD

Power Platform Design, Development and Implementation

VisiMedia specializes in delivering comprehensive Microsoft 365 solutions tailored for the UK government and public sector. Our offerings include CRM design and build (Power Apps, Power Automate & Dynamics 365), communication tools and collaborative platforms. We ensure compliance with UK data protection laws, facilitating efficient, secure, and collaborative work environments.

Features

• Seamless integration
• Compliance and security
• Customisation and scalability
• Data analytics and AI
• Accessibility and collaboration

Benefits

• Increased efficiency
• Improved service delivery
• Cost savings
• Informed decision-making
• Enhanced collaboration

£12 to £200 a licence a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben.lewis@visimedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

107802128379611

Contact

Ben Lewis
01183702920
ben.lewis@visimedia.co.uk

Planning

• Planning service: Yes
• How the planning service works: Assessment and Requirements Gathering:; Conduct a thorough assessment of current business processes and systems to determine the exact requirements for Dynamics 365 implementation.; Identify key stakeholders and involve them in requirements gathering to ensure their needs are met.; ; Roadmap Development:; Develop a detailed implementation roadmap, outlining the project timeline, key milestones, resource allocation, and risk mitigation strategies.; ; Training and Change Management:; Plan for comprehensive training programs for end-users to ensure a smooth transition to the new system.; Implement change management strategies to address resistance and ensure organization-wide adoption of the new platform.; ; Data Migration Strategy:; Develop a data migration plan detailing how existing data will be transferred to Dynamics 365, including data cleaning, mapping, and validation processes.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: MS Dynamics 365

Training

• Training service provided: Yes
• How the training service works: Introduction to Dynamics 365: Covering basic navigation, features, and the overall structure of the platform. This provides a solid foundation for new users.; ; Role-Based Training: Tailored training sessions for different roles (e.g., sales, marketing, and customer service) within Dynamics 365, focusing on workflows and functionalities pertinent to each department.; ; Advanced Functionality: Deep dives into advanced features and customizations, such as Power BI integration for analytics, automation with Power Automate, and custom app development with PowerApps.; ; Data Management and Security: Training on managing data within Dynamics 365, including import/export, data integrity, and security protocols to protect sensitive information.; ; Hands-On Workshops:; Interactive sessions where participants can apply what they've learned in a controlled environment, with hypothetical scenarios related to their daily tasks. This could include creating dashboards, processing transactions, or handling customer interactions.; ; Ongoing Support and Resources:; ; Q&A Sessions: Regularly scheduled sessions to address user queries and challenges encountered while using Dynamics 365.; ; Reference Materials: Access to a repository of guides, how-to documents, and video tutorials for self-paced learning.; ; Community and Forums: Participation in Dynamics 365 user communities for sharing tips, best practices, and networking with other users.
• Training is tied to specific services: Yes
• Services the training service works with: MS Dynamics 365

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Evaluation and Planning:; Begin by evaluating the existing infrastructure and systems to understand what needs to be migrated and any potential challenges. This includes assessing the compatibility of current systems with Dynamics 365 and determining data migration requirements.; ; Data Preparation:; Data cleansing and preparation are critical to ensure that only relevant and accurate data is migrated. This step may involve removing redundant or obsolete data and ensuring that current data structures are compatible with Dynamics 365.; ; Training and Change Management:; Develop a comprehensive training program. Change management practices should be implemented to address resistance and ensure a smooth transition.; ; Testing Phase:; Before the full migration, conduct a testing phase wherein a small segment of data and processes are migrated to Dynamics 365. This allows for identifying any issues and addressing them before the full-scale migration.; ; Execution of Migration:; Execute the migration according to the developed plan, closely monitoring the process for any issues or disruptions. Ensure there’s support available to address challenges.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: MS Dynamics 365

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Develop Test Plans: Create detailed test plans that cover all aspects of the Dynamics 365 solution, including functionality, usability, security, and integration testing. These plans should be aligned with buyer’s business processes and requirements.; ; Automated Testing: Implement automated testing tools to efficiently conduct repetitive and extensive tests. For Dynamics 365, tools like Selenium or Microsoft’s own testing framework can be used to automate UI, system, and regression testing.; ; User Acceptance Testing (UAT): Facilitate UAT by preparing test scenarios that mirror real-world usage. Engage end-users early in the testing process to validate the system against business needs and ensure it performs as expected.; ; Issue Tracking and Management: Utilize issue tracking systems to log, assign, and manage bugs and enhancements. Ensure there is a seamless process for prioritizing, addressing, and retesting issues as they are resolved.; ; Continuous Feedback Loop: Establish a feedback mechanism with all stakeholders for continuously improving the application, addressing emerging needs, and ensuring the solution evolves with the organization.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Technical Support Services: Offering 24/7 technical support to address any issues that may arise, ranging from minor interface problems to significant outages or performance issues. This could involve direct access to knowledgeable support personnel through various channels like phone, email, and chat.; ; Setup and Configuration Assistance: Providing detailed guidance and resources for the initial setup and configuration of Dynamics 365 solutions, ensuring that they are tailored to meet the specific needs of each organization.; ; Monitoring and Management Tools: Utilizing cloud-based monitoring and management tools to proactively identify and address potential issues before they impact the service. This includes performance monitoring, security threat detection, and automated backups.; ; Training and Resources: Supplying educational materials and training designed to enhance users' understanding and capabilities. This could involve online tutorials, webinars, workshops, and documentation.; ; Customization Support: Assisting customers in customising Dynamics 365 solutions to fit their unique business processes and requirements (e.g. custom workflows, integrations, applications using the platform's tools and APIs).; ; Security and Compliance Guidance: Offering expert advice and tools to help ensure that the customer's Dynamics 365 implementation complies with relevant industry regulations and standards.; ; Updates: Providing seamless updates to Dynamics 365, including new features, performance enhancements, and security patches.

Service scope

• Service constraints: VisiMedia’s Dynamics 365 service offerings are designed to be comprehensive and adaptive to most needs within the public sector. However, potential buyers should be aware of a few constraints. Some advanced features and integrations may necessitate additional licensing or subscription levels within the D365 suite. Furthermore, optimal usage of all features requires a stable internet connection, and certain legacy systems or applications may not be directly compatible, potentially requiring workarounds or migrations. We thoroughly assess these factors during the planning phase to minimize impact.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Low Priority - Business Hours: Response with 48 hours, Aim to resolve within 7 days Medium Priority - Business Hours: Response within 24 hours, Aim to resolve within 4 days High Priority: Response within 8 hours, Aim to resolve within 48 hours Urgent Priority: Response within 4 hours, Aim to resolve within 24 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We utilise Jira Cloud Service Desk to manage our support workflow. The system is certified to WCAG 2.1 AA and full details can be found here https://www.atlassian.com/accessibility
• Support levels: Every account is assigned a dedicated technical account manager who will take ownership of any issues that may arise. Business Hours support is provided as standard. Out of Hours support can be provided on an ad-hoc (break-fix) or on a monthly/ annual commitment basis.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Microsoft 365's emphasis on sustainability is evident in its dedication to running on renewable energy. Microsoft's commitment ensures that their cloud services, which host Microsoft 365, operate in an eco-friendly manner. This not only reduces the carbon footprint of the businesses utilizing Microsoft 365 but also sets a precedent for other technology giants to follow, amplifying the positive environmental impact. Moreover, Microsoft 365 includes innovative tools like AI and machine learning to streamline operations and predict optimization opportunities, including those related to environmental sustainability. By predicting trends and automating repetitive tasks, it reduces energy consumption and ensures that resources are allocated efficiently, supporting global efforts towards a sustainable future. You can read more about VisiMedia & Microsoft's climate commitments at https://blogs.microsoft.com/blog/2020/01/16/microsoft-will-be-carbon-negative-by-2030/ and https://www.visimedia.co.uk/legal/net-zero-commitment

  Covid-19 recovery

  Supporting COVID-19 recovery involves a multifaceted approach, addressing both the ongoing health concerns and the economic impacts. One of the critical components in this recovery phase is the adoption of work-from-home (WFH) arrangements, facilitated by comprehensive solutions like Microsoft 365 (M365). M365 offers a suite of tools that enable businesses to maintain productivity, ensure collaboration, and foster a healthy work-life balance in these challenging times. Firstly, Microsoft 365 strengthens the infrastructure for remote work by providing secure access to work resources from anywhere. Tools like OneDrive and SharePoint ensure that employees can access files securely and collaborate in real-time, without the need for physical documents or presence in an office. This flexibility is crucial in reducing COVID-19 transmission, as it minimizes unnecessary travel and contact. Additionally, M365's communication tools, such as Teams, enable seamless collaboration among remote teams. Video calls, group chats, and collaboration on documents in real-time help maintain the flow of information and ideas, vital for innovation and productivity. These tools replicate the in-office experience virtually, ensuring that operations continue smoothly without physical interaction, supporting public health measures and facilitating economic continuity. Furthermore, the security features within M365, like Advanced Threat Protection and Secure Score, ensure that remote work does not translate to increased cybersecurity risks. As businesses become more reliant on digital communications and storage, protecting sensitive information becomes crucial. M365's comprehensive security measures safeguard against data breaches, malware, and other cyber threats, contributing to the overall resilience of businesses in the face of COVID-19 challenges.

  Equal opportunity

  Equal opportunities in the workplace are not just a matter of ethical compliance but a strategic advantage, fostering diversity, inclusion, and harnessing a broad spectrum of talents. One of the forefront features of M365 that enhances accessibility is its comprehensive suite of built-in accessibility tools designed to aid users with various disabilities. Features such as Immersive Reader in OneNote assist those with dyslexia or other reading difficulties by improving readability, while the Dictate function across the suite allows for speech-to-text capability, crucial for individuals with mobility or dexterity challenges. Moreover, the Screen Reader friendly interfaces and accessible templates in applications like Word and PowerPoint ensure that visually impaired users can navigate and create documents independently. Furthermore, M365's video conferencing tool, Teams, is a game-changer for facilitating the inclusion of housebound and disabled workers. Features such as adjustable font sizes, high-contrast themes, and the use of live captions during meetings ensure that everyone, regardless of their physical location or condition, can actively participate in team collaborations. Additionally, the ability to customize workspaces within the digital environment of M365 can help create more comfortable and conducive work setups for housebound and disabled employees. This customization can range from arranging apps for easy access to setting up notifications in a way that suits their work style, enabling them to work more efficiently and effectively. The focus on accessibility within M365 not only ensures compliance with various legal standards but is a testament to the broader commitment to creating a more inclusive world of work. By breaking down physical and sensory barriers, Microsoft 365 empowers all employees, fostering a richer, more diverse workplace where every person is valued, and their contributions recognized.

  Wellbeing

  Microsoft has placed a significant emphasis on well-being within its suite of tools, recognizing the profound impact technology can have on both personal and social well-being. Through Microsoft 365 (M365), various features are designed not just to enhance productivity but also to foster health, well-being, and a positive work-life balance. One of the standout well-being features within M365 is found in Microsoft Viva – particularly, Viva Insights. These Insights provide personalized and actionable recommendations to help individuals and teams balance productivity and well-being. For instance, it suggests regular breaks, focused work times, and learning moments to ensure employees are not overwhelmed by their workloads. By integrating with Outlook, Viva Insights helps users schedule these recommendations as part of their daily routines, prioritizing well-being alongside work commitments. Teams, a central hub for collaboration in M365, also incorporates features aimed at well-being. It facilitates more efficient meetings and collaboration, reducing the need for back-to-back scheduling, which can lead to fatigue. Furthermore, the platform supports asynchronous work, allowing individuals to contribute in a way that fits their schedules and personal commitments, fostering inclusivity and flexibility. Moreover, the integration of mindfulness and well-being apps, such as Headspace, within the Teams platform, underscores Microsoft’s commitment to holistic well-being. These resources provide accessible ways to practice mindfulness and stress relief techniques throughout the workday, contributing to mental health and overall well-being. In summary, Microsoft's well-being tools within M365 demonstrate a pioneering recognition of the critical interplay between technology, work, and well-being. These tools are not merely productivity enhancers but pivotal components in a broader strategy aimed at improving societal well-being. By investing in the development and integration of these features, Microsoft contributes to creating healthier work environments, promoting a positive social impact that extends well beyond the confines of the office.

Pricing

• Price: £12 to £200 a licence a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben.lewis@visimedia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.