EBC Group (UK) Ltd

THEMIS

THEMIS is a secure platform for the digitisation of evidence from physical media including VHS tapes, audio cassettes, optical media (CD/DVD/Bluray), microfilm/microfiche and paper scans. It provides a single view for all digital evidence files enabling forces to securely manage and query the contents of legacy evidence.

Features

• Digitisation of evidence from physical VHS tapes, audio cassettes
• Also handles optical media, microfilm/microfiche and paper
• Complete activity, chain of custody tracking & Audit logs
• Automatic transcoding of video audio recordings for playable format
• Media processing – transcoding, transcription, clips, highlights, and bookmarks
• Business Portal to integrate multi-faceted video/imagery feeds, including ANPR
• Collection from third parties via Portal and Mobile upload
• Analytics increasing Case Insights including parsing of documents and forms
• Share evidence with 3rd parties e.g. other forces
• MOPI compliant

Benefits

• Safeguarding historic media against degradation and information loss
• Single view of all historic media in a digital format
• Helps with Disclosure & improved admissibility of evidence pre/post charge
• Secure evidence acquisition and consistent import processes
• Improved operational efficiency, query content of historic footage in real-time
• Physical-to-digital media transition expediting enquiries for Police, LEAs and CPS
• Media processing – transcoding, transcription, clips, highlights and bookmarks

£3,850 a licence a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at faisal.iqbal@ebcgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

108421301102918

Contact

Faisal Iqbal
01215854400
faisal.iqbal@ebcgroup.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: Standard web browser access via secure, pre-authorised, URL

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We offer a variety of response times, depending upon the critical nature of the issue being reported and the contract terms. Depending on the impact of the issue, critical issues are responded to within one hour and lower impact issues within one business day. We offer contracts which have 24 x 7 support, Monday-Friday 0830 -1730 support and also offer the ability to tailor your own support contract.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provides 3 levels of support: * Standard (Monday - Friday, 0900 to 1700)* Tailored (where the client can design their own support package). Support is managed via the assigned Account Manager and Technical Account Manager. Your Account Manager will be happy to provide you with further information relating to the different levels of service and associated costs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All Themis licences include our training package for super users and users. This will be provided via video link sessions. Our "Train and trainer" sessions can be delivered on site for class of up to 10 individuals. Our online update sessions can be provided to up to 25 individuals at a time. Training is supplemented by our Helpdesk facility, which is manned during business working ours.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: The data can be exported onto, user supplied, external secure media at the end of the contract.
• End-of-contract process: The data can be exported onto, user supplied, external secure media at the end of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The web-pages use reactive layout that auto adapts to the display for the full application. We can provide a mobile web app.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: User can customise searches, filters, display order, data fields, types and names.

Scaling

• Independence of resources: Each user organisation is assigned ring-fenced resources for their sole use.

Analytics

• Service usage metrics: Yes
• Metrics types: Users can have usage, activity, audit & storage reports
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: SFTP is used to transfer data from the customer to THEMIS.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Web compliant media formats
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLS
  • XML
  • Media Formats

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% excluding planned down-time
• Approach to resilience: The service provides full replication in a physically separate datacentre with a hot stand-by. All cloud backups are hosted within United Kingdom.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to assets and functions is granularly defined at the role level by customers. The system has a dynamic interface, so users will only see the functions they have access to. For example, a user without Administrator permissions, will not see the “Admin” tab. When searching for assets, users can view only limited text fields of files they do not have access to. This enables a “request access” feature controlling duration and what the user can do with the asset.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 08/04/2024
• What the ISO/IEC 27001 doesn’t cover: .
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics
• PCI DSS accreditation date: 01/05/2024
• What the PCI DSS doesn’t cover: .
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 9001; ISO/IEC 14001; Cyber Essentials; Cyber Essentials Plus
• Information security policies and processes: All information, security policies and controls are based on the ISO 27001 guidelines.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: In-house configuration and change management procedure in compliance and audited to ISO 9001 & ISO 27001. Our change management policy, processes, and procedures are regularly audited. Formal risk analysis is employed using an approved information risk analysis phase for developments/changes. Security requirements for the system are identified and continue to be considered throughout the life of each Themis platform.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have a process of monitoring security alerts from our suppliers and integrate their security as required and when available.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We use 'ConnectWise protective monitoring process'. Access logs are scanned and automatic notifications sent out should a threat be detected. In addition, we receive National Cyber Security Centre (NCSC) Weekly Threat Reports and act to incorporate any mitigations to threats & vulnerabilities identified that are relevant to our IT estate.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: EBC has deployed incident management processes that include multi-step incident response procedures and instructions for incident notification. Steps include incident identification, containment, eradication, recovery and post incident analysis.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We employ 3.0 FTE managing our data centres to reduce energy usage and their associated carbon emissions, in accordance with our Carbon Reduction Plan. ; ; We have engaged the cycle to work scheme and actively encourage employees to cycle to work or use public transport whenever possible.; ; We proactively promote the use of electric company vehicles to members of our team.

  Tackling economic inequality

  We fund training courses for staff development in relation to data protection, compliance, H&S and a variety of other topcis. ; ; We offer a cost-effective solution to managing IT solutions for registered charities locally and nationally.

  Equal opportunity

  We are an equal opportunity employer. We promote remote working so as to assist employees with disabilities. We have a staff benefits package including private healthcare for employees and their dependants, which includes an optional Life Insurance package.

  Wellbeing

  We want to ensure that our team are fully supported both in and out of work. We provide a comprehensive healthcare package which includes access to counselling support and other associated benefits. All staff have their birthday "off" each year, without it being counted against their usual permitted leave. We regularly host team get togethers and encourage their families to become a part of our wider community days. We support a number of local charities, including West Midlands Air Ambulance.

Pricing

• Price: £3,850 a licence a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at faisal.iqbal@ebcgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.