Nexstor

Nexstor Managed Service

UK based service desk providing managed service for all cloud and infrastructure requirements, third party supplier management and on site support where needed

Features

• UK based call centre
• On call engineers for P1 issues
• Vendor qualified engineers
• Online web portal
• Assistance in selecting the correct vendors

Benefits

• SLAs to reduce waiting times for incidents
• Vendor qualified engineers
• Reduce costs by having a single point of contact

£10 a terabyte a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at troy@nexstor.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

108572195652182

Contact

Troy Platts
07879812072
troy@nexstor.com

Planning

• Planning service: Yes
• How the planning service works: Consultative approach to solution design working with business stakeholders to define architecture and services. Peer review and QA ensures all designs are ratified and technically sound.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training can be provided upon request, for more specialised administrator or advanced training Nexstor can provide quotes for specific vendor requirements.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: As part of the project delivery services, we work with our clients to ensure that test migrations are completed as part of the setup. We can also complete full migrations depending on the clients requirement.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: All implementations go through QA with other engineers to ensure solutions are ratified and technically sound. Testing is completed as part of the project delivery phase, and customer sign off and satisfaction is sought.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Nexstor can provide a range of support services across various platforms including; VMware, Veeam, S3, Cisco, HPE, Arcserve.

Service scope

• Service constraints: Support is available remotely and on site depending on the customers requirement

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 4 hours in hours (Monday - Friday 8am - 6pm) out of hours support available for P1 issues via telephone only.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Email support, in hours telephone support, external vendor management, incident management, 24x7 customer portal, knowledge base, infrastructure monitoring, SLAs, reporting on agreement, preventative maintenance, patch management, out of hours telephone support for P1 issues, in hours on site support.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: VMware, Veeam, HPE, Cisco, Arcserve

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 17/12/2021
• What the ISO/IEC 27001 doesn’t cover: Gloucester office
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  Nexstor are proud to be a National Living Wage employer

  Equal opportunity

  Nexstor are very proud to be an equal opportunities employer

Pricing

• Price: £10 a terabyte a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at troy@nexstor.com. Tell them what format you need. It will help if you say what assistive technology you use.