Cloud and Infrastructure Support and Migration Services
Our UK based teams focus on maintaining your cloud and IT infrastructure and includes proactive support, administration, server monitoring, hardware and data center reporting, operating system patch management and monitoring, alerting and installation services. Core competencies include antivirus/anti-malware, patch management, encryption, directory services, communications, email, virtualisation, containerisation, Windows, Linux, etc.
Features
- Virtualisation Support: Hyper-V, VMWare, KVM, Xen, VirtualBox, etc.
- Operating System Support: Windows, Linux, Unix.
- Directory Services Support: Active Directory, LDAP, DNS, etc.
- Infrastructure Support: DHCP, DNS, IP4, IP6, etc.
- Encryption Support: At Rest (disk encryption) and In Transit (VPNs).
- Containerisation Support: Docker, Kubernets, Swarm, Rancher, etc.
- Patch Management: Windows, Linux, Apps, etc.
- Administration: Partial to full cross-platform administration.
- Database Admin and Support: MSSQL, MySQL, MariaDB, Oracle, etc.
- Monitoring: ElasticSearch, Logstash, Kibana, etc.
Benefits
- Single point of contact and cost effective infrastructure support provider.
- Proactive support of infrastructure reducing operational interruptions.
- Mitigating operations from loss of service and data.
- Significantly reduce operating costs.
Pricing
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
1 0 8 6 1 7 7 9 1 9 3 0 9 5 7
Contact
ADVANCED EXPERT SYSTEMS LIMITED
Business Development
Telephone: +44 (0)1332 383521
Email: sales@aesgrp.com
About your service
- Service categories
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Cloud Support Services
Ongoing Support
- Product support capabilities
Service scope
- Service constraints
-
The support service is only available remotely.
Onsite support is available by prior agreement and at additional cost.
User support
- Email or online ticketing support
- Yes
- Support response times
- The support and maintenance service by our UK based support teams will be provided during normal working hours, which are 9am to 5pm Monday to Friday (excluding public holidays).
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Web support which provides video conferencing and screen sharing can be provided. This allows users to quickly and easily convey issues or requests with our UK based support teams.
- Web chat accessibility testing
- Microsoft Teams, Zoom, WebEx, GoToMeeting, etc.
- Support levels
-
We prioritise support into urgent and non-urgent issues as part of our standard support and maintenance service.
An urgent issue is:
Significant degradation or failure of the software, software performance significantly inconsistent with the specification.
Any other issue is classified as a non-urgent issue.
Our UK based support teams have customer accounts assigned to the most appropriate team member based on technical skill set and familiarity with the customer's systems. These support members are the main point of contact (POC) for customers.
We can also offer bespoke service level agreements (SLAs) at additional cost and based on mutually agreed support levels and response times. - AI chatbot
- Yes
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Principal solution architect | £10,000.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £10,000.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Principal cyber security vulnerability management | £10,000.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead analytics engineer | £10,000.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Principal infrastructure engineer | £10,000.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead business analyst | £10,000.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead test engineer | £10,000.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Principal developer | £10,000.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead interaction designer | £10,000.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Perry Johnson Registrars, Inc.
- ISO/IEC 27001 accreditation date
- Friday 18 April 2025
- What the ISO/IEC 27001 doesn’t cover
-
This is taken from the scope of our ISO 27001 system:
Exclusions from ISO 27001:2022
- No clauses are currently claimed as being fully inapplicable.
- Control measure exclusions from Annex A of ISO 27001 are listed within our Statement of Applicability which may be found within our Risk Register documentation. The only entry here is "Outsourced Development" and is not applicable as all software development is conducted in-house. - ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- Perry Johnson Registrars, Inc.
- ISO 9001 accreditation date
- Thursday 28 March 2024
- What the ISO 9001 doesn’t cover
-
This is taken from the scope of our ISO 9001 system:
Exclusions from ISO 9001:2015
- No clauses are currently claimed as being fully inapplicable. - Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 29f46e93-e7e9-48eb-be91-5e2ac7709f79
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Working conditions which promote an inclusive working environment and promote retention and progression
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
- Understanding of issues relating to entering the contract workforce
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-