MTI Technology Ltd

MTI Secure Cloud Solutions

MTI provides a range of storage solutions that can be consumed on a pay as you consume or reserved instance basis. These services can be used in public cloud, in the Buyers data centre or in a Co-Lo datacentre.
Term lengths can be from 1 to 5 years

Features

• multi-protocol fibre channel FCoE, iSCSi, SMB, NFS Object S3
• All-Flash / Flash Tier or Capacity Tier as desired
• Available in your DC, Co-Lo or Public Cloud
• Choice of Secure internet access or High Speed dedicated link
• Data migration service available
• File assessment and archiving option

Benefits

• Deployed within 30 days of purchase order
• Lower costs than public cloud archive tier instantly accessible
• Suitable for any S3 compatible software eg Veeam, Rubrik Commvault
• Can enable immutable features
• Effective reporting for charge back
• Add archive tier to Dell Isilon/ PowerStore Data Domain

£75 a terabyte a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid@mti.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

108772038305783

Contact

Darren Moyes
01483520200
bid@mti.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: On premises deployment requires specific hardware and/or resource configurations.; eg network connectivity etc
• System requirements: Customer provided networking

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response time SLA are as follows. They depend on chosen support level, eg 24x7 4hour or Next Business Day Priority 1 Incidents: Target response time: 0.5 Hour Target resolution time: 4 Hour KPI target: 90% Priority 2 Incidents: Response Time Target: 1 Hour Resolution Time Target: 8 Hour KPI Target: 90% Priority 3 Incidents: Response Time Target: 4 Hour Resolution Time Target: 16 Hour KPI Target: 90% For information requests target is Next Business Day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: None
• Onsite support: Onsite support
• Support levels: MTI offers a range of support options to suit our customers' risk and cost appetite. ; Next Business Day is ideal for non-mission critical applications, DR sites, or solutions with highly available configurations where a highly available fault-resilient solution has been defined. Support coverage can be 9-5 Mon-Fri or 24x7x365 Response times can be a 4-hour on site or less, depending on the solution location. We can also offer a Support Plus level, which provides quarterly advanced reporting and optimization services. We also offer a fully managed service where the solutions are patched, maintained, and configured according to best practices with continuous monitoring. This service includes regular service review meetings, which include recommendations for service improvement or enhancement. ; We also keep our customers abreast of new technologies relevant to their sector to ensure they can stay ahead of their competition. A Technical Account Manager is part of the team available to support the Secure Cloud solution with our customers.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Install Skills Transfer Handover via Professional Services; Online virtual training ; Classroom/virtual training with certifications
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: VIA natural Expiration or manual migration via professional Services.
• End-of-contract process: The Buyer can renew the contract at the end of the term or migrate their data elsewhere. A full off-boarding methodology will be customised depending on the service chosen.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Service interface for on-premise deployment, via a secure gateway, accessible by authorised service teams.
• Accessibility standards: None or don’t know
• Description of accessibility: Via Web Browser, cli or API
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Many functions are API accessible - service dependant
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The MTI Secure Cloud storage solution is a highly customisable service.; MTI aims to provide the platforms following a detailed discovery discussion with the Buyer. This will include but is not limited to:-; Where the desired deployment locations are.; Network connectivity needed, ; Performance and capacity required; Data migration options

Scaling

• Independence of resources: On-premise deployments are dedicated to one buyer, and cloud-based services use an Intelligent and automated task scheduler managed via SLA policies

Analytics

• Service usage metrics: Yes
• Metrics types: SLA compliance metrics; backup and restore; uptime and capacity
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: MTI or Vendor Dell Technologies, Pure Storage, Wasabi, Vast Data

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Multiple export options are available depending on the chosen service, data volumes, and chosen cloud storage provider.
• Data export formats: Other
• Other data export formats:
  • Same as data was originally written in
  • File or object where applicable
• Data import formats: Other
• Other data import formats: Any format, this is a storage service, block, file, object

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Dependent on servcie delivery locations:-; MTI Cloud Service will be operational and available to the Customer at least 99.99% of the time in any calendar month. The “Uptime Commitment” is measured as the extent to which the data within the MTI Cloud Service is available for use. Service administration tools are not included in the Uptime Commitment. Customers may be entitled to a Service Credit if Dell does not satisfy the Uptime Commitment. The customer is responsible for initiating any claim for a Service Credit within thirty (30) days from the distribution of the availability report and providing any documentation reasonably requested by MTI to be eligible to earn a Service Credit. Service Credits shall be the Buyers exclusive remedy for not meeting the Uptime Commitment.
• Approach to resilience: Various hardware and software resiliency - details available on request
• Outage reporting: The Cloud service has a public dashboard ; On-premise is reported directly to the Buyer.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: MTI implement appropriate access controls designed to protect against unauthorised access to the MTI Management Network. To reduce the risk of misuse, intentional or otherwise, access is controlled following the principles of “least privilege” and “need to know”. Access controls that we may utilise include access reviews, maintenance of service accounts and privileged access to the applications, system level settings for access, and the generation of access related reports.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Can be shared on request
• What the ISO/IEC 27001 doesn’t cover: Can be shared on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27001
  • ISO 9001
  • ISO 14001
  • ISO 45001
  • ISO 22301
  • ISO 20000-1

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001; ISO 20000; EU/US Privacy Shield; EU GDPR; SSAE 16 SOC 2; UK ICO

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: MTI checks for security vulnerabilities through source code reviews, web application testing, network security management, input validation checks, Nessus scans, and penetration testing. We use a combination of automated tools and manual analysis to identify potential threats such as SQL injection, Cross-Site Scripting (XSS), and authentication flaws. We also examine the code for inadequate input validation, insecure dependencies, and sensitive data exposure. MTI's testing methodologies are based on industry standards such as the OWASP Top 10 Vulnerabilities. We use various tools and techniques to thoroughly test all areas of the application and ensure that systems are updated the latest patches.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: MTI has an integrated SIEM platform that we use to assess potential threats to the service. Patches are deployed monthly unless their CVSS score indicates a high risk in which case an accelerated implementation (subject to change control) occurs. The threat intelligence data comes from various sources, including open-source data feeds and tools such as the Open Threat Exchange (OTX) and VirusTotal, threat intelligence communities like NCSC's Cyber Security Information Sharing Partnership (CISP), commercial intelligence providers, internal MTI intelligence based on incidents detected and investigated across MTI's customer base, and additional commercial threat intelligence feeds.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: MTI identifies potential compromises through various methods, including conducting domain compromise assessments, performing vulnerability management processes, and leveraging threat intelligence feeds. If a potential compromise is discovered, we follow specific scopes of testing and provide remediation advice based on leading industry practices. Additionally, MTI collaborates with industry experts and continuously monitors and learns from incident response experience and emerging threats. MTI SIEM service automatically monitors our systems and locks down user accounts if any unusual activity occurs. If this happens then it triggers activity to further evaluate any potential incident.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: MTI follows the ITIL framework for incident management. We have an incident management process in place to ensure that all incidents are managed consistently. The process includes investigating incidents with skilled resources and resolving them to the satisfaction of the user. The incident management team assists with escalations, correct assignment of incidents, acceptance into resolver queues, managing SLAs, resolving high priority incidents, managing failed SLAs, and assisting the service desk with incident updates and incident reports. MTI has a major incident management process for incidents that meet specific criteria, such as the loss of a business-critical system.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  MTI publishes an annual Quality & Environmental (Q&E) Policy statement, which is aligned to its ISO 9001 & ISO 14001 accreditations and the annual EcoVadis CSR review and accreditation. MTI’s Corporate & Social Responsibility policies integrate our business values and operations to meet our strategic objectives and the expectations of our customers, employees, investors, suppliers, the community and the environment. By putting our CSR into practice, we are committed to conducting ourselves responsibly and in an ethical manner, creating a positive and supportive working environment, supporting local communities, improving service levels to customers, acting fairly and collaboratively with suppliers and other third parties, to deliver solutions that support our environmental objectives. Our Environmental Management System, recognised by independent ISO 14001 Environmental Management certification, incorporates our Environmental Policies and Procedures.Demonstrating our commitment to protecting the environment and sustainability. We undergo regular independent audits to demonstrate our commitment to improvement. Our management review programme and CSR and Environmental Reporting, evaluate and demonstrate our environmental achievements, through measurement of impacts as a result of all business activities, monitoring of reduction targets, achievements against objectives & results from our activities, initiatives and environmental commitments. Our FY2022 focus includes; Zero-Carbon Society: we will strive to achieve zero emissions from our own business activities and encourage carbon neutrality within our supply chain. Through comprehensive energy conservation activities and the use of renewable energy, we aim to reducing our carbon footprint and impact on the environment through reduction of contributions to greenhouse gases (GHGs) and annual CO2 emissions, and support supplier commitments; •Partnering with Tier-1 suppliers who are committed to carbon neutrality, evidenced through annual environmental and sustainability assessment •Commitment form partners/product vendors to commit to supplying packaging with a minimum of 50% recycled content (80% Cardboard) or be entirely derived from sustainable sources.

  Covid-19 recovery

  In response to the COVID-19 pandemic, MTI has implemented thorough in-house technology solutions allowing over 90% of our staff to be based at home, including the majority of our service delivery staff. This approach provides greater job opportunities across the region without the potential for geographically disadvantage, and ensures we have skilled staff locally across the UK to deliver our core services. Where MTI are delivering longer-term services to Buyers, MTI is committed to sourcing and utilising local suppliers to provide relevant elements of the service and would support running local supplier days to publicise the delivery and give opportunities for local company involvement. MTI recognises that the COVID-19 pandemic presents challenges for graduate employment and is offering employment opportunities for graduates in order to support local students to progress from higher education into jobs utilising their skills and knowledge.

  Tackling economic inequality

  MTI has invested significantly in developing in house skills and capabilities in order to provide high-class services across a wide range of technologies and disciplines, with emphasis on providing a wide range of professional and managed services. Our Internal Development Programmes and individual development plans ensure that all employees are offered opportunities for learning and development and provides skills training for new employees and existing employees to prepare them for promotions, transfers or new responsibilities. Our development programmes help our employees stretch their capabilities and those of the organisation, upskilling employees through investments in a wide range of skills and product training and development for staff and managers to broaden opportunities. Building a diverse and inclusive workplace has become an imperative part for the all-round growth and development of MTI. Therefore, our HR team takes tangible steps to create a workplace that is committed to diversity and inclusion, including providing career opportunities to support disadvantaged people into the workplace. MTI are registered to the Disability Confident scheme and have agreed to the Disability Confident commitments to provide interventions to increase employment opportunities and retention for people with a long- term health condition or disability to support these people into employment.

  Equal opportunity

  We recognise our obligations under the Equality Act 2010, Article 119 of the Treaty of Rome, The Race Relations Act, The Employment Equality (Sexual Orientation) Regulations 2003 and The Employment Equality (Religion or Beliefs) Regulations 2003, and The Codes of Practice published by the Equal Opportunities Commission, the Commission for Racial Equality and the European Commission; We are committed to the principle of equal opportunities in employment. We are opposed to any form of less favourable treatment or financial reward through direct or indirect discrimination, harassment, victimisation to our staff members or job applicants on the grounds of race, religious beliefs, political opinions, creed, colour, ethnic origin, nationality, marital/parental status, sex, sexual orientation, offending past, disability, age, caring responsibilities or social class. We extend protection under this Policy to our suppliers, customers, contractors, and others who are on our premises and in return expect all suppliers, customers, contractors and others to behave in the same way towards our members of staff. This policy is intended to assist the organisation to put this commitment into practice. Compliance with this policy should also ensure that employees do not commit unlawful acts of discrimination. Communicating this policy will be supported by appropriate training, and the effectiveness of this Policy will be monitored on an on-going basis. No form of intimidation, bullying or harassment will be tolerated. Implementation of this policy will be carried out where necessary by invoking the Disciplinary Procedure. Every employee is required to assist the organisation to meet its commitment to provide equal opportunities in employment and avoid unlawful discrimination.

  Wellbeing

  The organisation has developed an employee wellbeing policy to manage its obligations to maintain the mental health and wellbeing of all staff. It covers the organisation's commitment to employee health, the responsibilities of managers and others for maintaining psychological health, health promotion initiatives, communicating and training on health issues, the range of support available for the maintenance of mental health, and organisational commitment to handling individual issues.

Pricing

• Price: £75 a terabyte a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: MTI can provide the cloud object service free for a defined period typically 1TB for a month subject to discussion

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid@mti.com. Tell them what format you need. It will help if you say what assistive technology you use.