Laiye Intelligent Automation Platform - Robotic Process Automation (RPA)
Laiye's RPA is one component of Laiye's Intelligent Automation Platform. Our RPA solution exists standalone or combined with Laiye's Chatbot, Intelligent Document Processing(IDP) and Process Mining delivers true end-to-end process automation. Laiye RPA can be built using a no-code interface by business users
Features
- No code RPA interface
- Flowchart process definitions
- RPA Integration with Laiye Intelligent Automation Platform
- 500+ prebuilt RPA commands
- RPA Clone function enables non-interfering operations
- Visual view close to natural language
- High-density deployments
Benefits
- Rapid automation development
- Lower total cost of ownership
- Ease of integration with single automation platform
Pricing
£2,000.00 to £30,000.00 a licence a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
1 0 8 8 2 9 4 3 5 6 7 1 0 7 6
Contact
LAIYE UK LIMITED
Mars Bai
Telephone: 0792600352
Email: mars.bai@laiye.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
-
Laiye Intelligent Document Processing
Laiye Chatbot
Laiye Process Mining - Cloud deployment model
-
- Public cloud
- Private cloud
- Service constraints
- None.
- System requirements
-
- Internet access required
- A supported browser
- Laiye Creator - Windows
- Laiye Worker - Windows
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
For standard support, which is included in our standard license package, we aim to respond in less than 2 business hrs for critical issues, and within the same business day for non-critical issues.
For our premium support, available at an extra cost, we aim to respond in less than 30 mins 24 x 7 for critical issues, and within the same business day for non-critical issues. - User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- No
- Onsite support
- No
- Support levels
-
Standard support is included in the license cost.
Premium support is costed as a % of the license fee and can be discussed if needed.
Level S1 - Critical impact to PROD system(s), large number of users experiencing critical loss of function or data integrity risk.
Response:
Std: < 2 business hours Premium: < 30 minutes (24 x 7)
Level S2 - Significant Impact to business service or system performance affecting production system(s).
Response:
Std: < 4 business hours Premium: < 2 Hours
Level S3 - Limited impact to the system(s), localized to specific service, application or group of users. Workaround may be available to circumvent.
Response:
Std: 1 business day Premium: 1 Day
Level S4 - No service impact, non-critical issues, or general questions.
Response:
Std: 1 business day Premium: 1 Business Day - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Laiye provides a comprehensive online self paced learning academy which caters for all levels of developer users. The material includes numerous training videos as well as reference documentation.
Recognised certification is also available from Level 1 Beginner developer to Level 3 Enterprise developer. - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- All Laiye Creator data is available locally for backup. Laiye Commander would not store data (e.g. customer documents etc) however logs may be exported if needed.
- End-of-contract process
- At the end of a contract, access to the platform is revoked. Customer data will be provided to the customer.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Application to install
- Yes
- Compatible operating systems
- Windows
- Designed for use on mobile devices
- No
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- Yes
- What users can and can't do using the API
-
Laiye's Commander API allows our RPA service to integrate with a customer's internal systems.
XXX - API documentation
- Yes
- API documentation formats
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Laiye's RPA service has three core components, Laiye Creator, Laiye Commander and Laiye Worker. Laiye Commander is used to manage and schedule many RPA bots but may not be needed if only a few automations are required and the automations can be run manually.
Laiye Worker has two run modes, Attended and Unattended. Attended mode is used where a user wishes to run an automation interactively. Unattended workers are used to process automations as part of a background process.
Laiye Workers also have floating and node lcoked licenses. Floating licenses may be run on any host whereas node locked licenses must be attached to a fixed server.
Scaling
- Independence of resources
- Each automation managed by Laiye RPA components would be assessed based on processing volumes and the RPA platform both cloud and local install components would be sized accordingly.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Through our Laiye Commander Dashboard it is possible to view a real-time status of pending, running, failed and successful tasks.
- Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with SSAE-16 / ISAE 3402
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Export menu options exist in the user interface to export data for both Laiye Commander and Laiye Creator.
- Data export formats
- CSV
- Data import formats
-
- CSV
- ODF
- Other
- Other data import formats
-
- Xls
- Xlsx
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
Standard SLA support is included in the license cost.
Premium SLA support is costed as a % of the license fee and can be discussed if needed.
Level S1 - Critical impact to PROD system(s), large number of users experiencing critical loss of function or data integrity risk. Response: Std: < 2 business hours Premium: < 30 minutes (24 x 7)
Level S2 - Significant Impact to business service or system performance affecting production system(s). Response: Std: < 4 business hours Premium: < 2 Hours
Level S3 - Limited impact to the system(s), localized to specific service, application or group of users. Workaround may be available to circumvent. Response: Std: 1 business day Premium: 1 Day
Level S4 - No service impact, non-critical issues, or general questions. Response: Std: 1 business day Premium: 1 Business Day
Refunds due to unavailability of service can be discussed on a case by case basis. - Approach to resilience
- Available on request.
- Outage reporting
- Outages are alerted through email alerts.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- User authentication is required through username and password.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Huaxin Chuang (Beijing) Certification Center Co., Ltd.
- ISO/IEC 27001 accreditation date
- 06/08/2020
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Laiye has a comprehensive policy for - Network protection - Data protection - Personal information protection - Security incident management
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Developers are trained on OWASP top security risks and new code is reviewed by at least one experienced engineer, in addition to self-review by the writing engineer. We also scan third-party libraries against known vulnerabilities, using Github dependant. Libraries are then upgraded or mitigated when vulnerabilities are found.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
For application vulnerabilities: - Github’s vulnerability database service creates security alerts on each code repository containing a vulnerable dependency; and - A scan of all container images deployed on Laiye’s Kubernetes clusters is performed weekly using Trivy. An email report is sent to Laiye’s technical team.
For global, high-level vulnerability and threat intelligence: - The Laiye technical team subscribes to security bulletins. Security fix deployment timelines For critical security issues an emergency fix will be deployed within two business days. - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Compromises are identified through real time security scan alarms. If a potential compromise is found, Laiye notifies customers through named email addresses. For critical security issues an emergency fix will aim to be deployed within two business days.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Laiye has defined processes for common events. Incidents can be reported to an appointed account manager. Incident reports can be distributed to named contacts via email where necessary.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Covid-19 recovery
-
Covid-19 recovery
Laiye actively promoted the use of its automation technology to assist organisations during the pandemic and the following recovery once lockdown restrictions were lifted around the world. During the pandemic Laiye also asked contestants to consider Covid 19 use cases in one of its automation challenges: https://laiye.com/en/blog/laiye-automation-challenge-july-2021.html
Pricing
- Price
- £2,000.00 to £30,000.00 a licence a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Please follow link
- Link to free trial
- https://laiye.com/en/free-trial?routePath=%2Fen%2Fsuccess-stories%2FJointown-Pharmaceutical-Group.html&source=FreeTrial