ANNERTECH (UK) LIMITED
Managed LocalGov Drupal Hosting
Our service offers LocalGov Drupal hosting, support and on-going development. We can host your LocalGov Drupal website and take complete responsibility for all the updates and capacity planning while you focus on managing your content. Our managed Platform.sh hosting provides a stable cost-effective hosting solution in UK data centres.
Features
- LocalGov Drupal services for the public sector
- Optimised Managed Drupal Hosting Stack built on Upsun
- Automated workflow, effortless integration with Git version control
- Dev, staging and production environments as standard; optional extra environments
- 99.5% to 99.99% availability SLA
- Integrated/Bundled CDN
- Instant cloning for new environments and git service integrations
- UK data centre
- Fully managed granular backups
- Automated provisioning for fast deployment
Benefits
- Fully managed infrastructure lets you focus on your website
- Enhanced integrated agile development workflow
- Control for developers to spin up environments on demand
- Provide application level support as part of managed hosting contract
- Robust scalable infrastructure
- Scalability to increase and decrease as required
- Optimised for LocalGov Drupal websites
- Secure and resilient
- 24/7 365 monitoring
- Dedicated Account Manager and certified LocalGov Drupal supplier
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
1 0 8 8 3 9 2 9 6 8 5 2 3 1 7
Contact
ANNERTECH (UK) LIMITED
Stella Power
Telephone: +442045860065
Email: hello@annertech.com
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Public cloud
- Managed Public SaaS/PaaS
- Application management
Service scope
- Service constraints
-
We require an automated deployment system or SSH server access. FTP or control panel access alone is not sufficient.
Support is only available remotely. However, a consultant can come on-site for meetings where agreed in advance.
User support
- Email or online ticketing support
- Yes
- Support response times
-
We provide the following response times during standard business hours, 9am - 5:30pm Mon-Fri excluding public holidays:
◦ Critical priority: immediately, with a maximum 1 working hour response time
◦ High priority: within 8 working hours
◦ Medium priority: within 24 working hours
◦ Low priority: within 5 working days
Annertech provide 24x7x365 support for Critical issues for an additional fee with a 1 hour response time.
Upsun Enterprise hosting plans provide the following response times:
◦ Critical: within 1 hour 24x7x365
◦ High: within 8 working hours
◦ Medium: within 24 working hours
◦ Low: within 5 working days - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- EN 301 549
- Web chat accessibility testing
-
The evaluation was completed in accordance with the WCAG Evaluation Methodology (WCAG-EM). The audit included both manual and automated checks, utilising the following specific tools:
Desktop Browsers: Chrome, Firefox, Edge, and Safari.
Assistive Technologies: NVDA and VoiceOver.
Accessibility Testing Tools: axe DevTools, WAVE, Accessibility Insights for Web, and Web Developer. - Support levels
-
Subscription packages come in bundles of 8 hours per month, billed in 15 minute increments. They cover help and support from our dedicated support team, maintenance of your application, and offer continuous improvement and ongoing development.
We provide 4 levels of support:
-Bronze: 8 hrs/mo
-Silver: 16 hrs/mo
-Gold: 24 hrs/mo
-Enterprise: 25+ hrs/mo
All packages can be upgraded or downgraded with 60 days’ notice.
Critical support can be provided on a 24/7/365 basis at an additional cost.
If not all subscribed hours are used within a given month, you can roll over hours to the following month(s). A cap of one month's subscription is applied.
We do not penalise clients for exceeding their monthly subscription, and still only charge extra work at the daily rate according to the package chosen. However, we are unable to guarantee our capacity to take on extra work which has not been previously flagged or agreed to.
Please see our pricing document for costs.
You will have a dedicated, named account manager who will lead you through the onboarding process and hold regular reviews with you to ensure our levels of service are acceptable, and discuss goals and upcoming changes for the site. - AI chatbot
- No
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Upsun
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £600.00 | |
| Associate business architect | £700.00 | |
| Business architect | £800.00 | |
| Lead business architect | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £700.00 | |
| Senior data architect | £850.00 | |
| Chief data architect | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £700.00 | |
| Senior enterprise architect | £800.00 | |
| Lead enterprise architect | £900.00 | |
| Principal enterprise architect | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £600.00 | |
| Network architect | £700.00 | |
| Lead network architect | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £700.00 | |
| Lead security architect | £900.00 | |
| Principal security architect | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £600.00 | |
| Solution architect | £700.00 | |
| Senior solution architect | £800.00 | |
| Lead solution architect | £900.00 | |
| Principal solution architect | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £600.00 | |
| Technical architect | £700.00 | |
| Senior technical architect | £800.00 | |
| Lead technical architect | £900.00 | |
| Principal technical architect | £1,000.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,100.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £1,000.00 | |
| Principal cyber security audit and assurance | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £700.00 | |
| Lead cyber security governance and risk manager | £800.00 | |
| Principal cyber security governance and risk manager | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £700.00 | |
| Lead cyber security monitoring | £800.00 | |
| Principal cyber security monitoring | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £700.00 | |
| Lead cyber security incident response | £800.00 | |
| Principal cyber security incident response | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £700.00 | |
| Lead cyber security vulnerability management | £800.00 | |
| Principal cyber security vulnerability management | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security digital forensics | £800.00 | |
| Lead cyber security digital forensics | £900.00 | |
| Principal cyber security digital forensics | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £700.00 | |
| Lead cyber security penetration testing | £800.00 | |
| Principal cyber security testing | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £700.00 | |
| Lead cyber security secure systems architecture and design | £800.00 | |
| Principal cyber security secure systems architecture and design | £900.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee analytics engineer | £600.00 | |
| Analytics engineer | £700.00 | |
| Senior analytics engineer | £800.00 | |
| Lead analytics engineer | £900.00 | |
| Head of analytics engineering | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate analyst | £600.00 | |
| Data analyst | £700.00 | |
| Senior data analyst | £800.00 | |
| Principal data analyst | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £650.00 | |
| Senior data engineer | £750.00 | |
| Lead data engineer | £850.00 | |
| Head of data engineering | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data ethics lead | £800.00 | |
| Head of data ethics | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data governance manager | £750.00 | |
| Lead data governance manager | £850.00 | |
| Head of data governance | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee data scientist | £600.00 | |
| Associate data scientist | £700.00 | |
| Data scientist | £800.00 | |
| Principal data scientist | £900.00 | |
| Lead data scientist | £1,000.00 | |
| Head of data science | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £850.00 | |
| Lead machine learning engineer | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate performance analyst | £600.00 | |
| Performance analyst | £700.00 | |
| Senior performance analyst | £800.00 | |
| Lead performance analyst | £900.00 | |
| Head of performance analysis | £1,000.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £600.00 | |
| Application operations engineer | £700.00 | |
| Senior application operations engineer | £800.00 | |
| Lead application operations engineer | £900.00 | |
| Principal application operations engineer | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £800.00 | |
| Senior business relationship manager | £900.00 | |
| Lead business relationship manager | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £650.00 | |
| Change and release analyst | £750.00 | |
| Change and release manager | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Operations analyst | £650.00 | |
| Senior operations analyst | £750.00 | |
| Operational control manager | £850.00 | |
| Head of command and control | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £600.00 | |
| End user computing engineer | £700.00 | |
| Senior end user computing engineer | £800.00 | |
| Lead end user computing engineer | £900.00 | |
| Principal end user computing engineer | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £650.00 | |
| IT service manager | £750.00 | |
| Senior IT service manager | £850.00 | |
| Head of IT service management | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £800.00 | |
| Major incident manager | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £600.00 | |
| Infrastructure engineer | £700.00 | |
| Senior infrastructure engineer | £800.00 | |
| Lead infrastructure engineer | £900.00 | |
| Principal infrastructure engineer | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £600.00 | |
| Infrastructure operations engineer | £700.00 | |
| Senior infrastructure operations engineer | £800.00 | |
| Lead infrastructure operations engineer | £900.00 | |
| Principal infrastructure operations engineer | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem analyst | £700.00 | |
| Problem manager | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £650.00 | |
| Senior service desk analyst | £750.00 | |
| Service desk manager | £850.00 | |
| Head of service desk | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £650.00 | |
| Service readiness analyst | £750.00 | |
| Service transition manager | £850.00 | |
| Lead service transition manager | £950.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £600.00 | |
| Junior business analyst | £700.00 | |
| Business analyst | £800.00 | |
| Senior business analyst | £900.00 | |
| Lead business analyst | £1,000.00 | |
| Head of business analysis | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £700.00 | |
| Delivery manager | £800.00 | |
| Senior delivery manager | £900.00 | |
| Head of (Agile) delivery management | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio analyst | £700.00 | |
| Digital portfolio manager | £800.00 | |
| Senior digital portfolio manager | £900.00 | |
| Head of portfolio | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate product manager | £650.00 | |
| Product manager | £700.00 | |
| Senior product manager | £800.00 | |
| Lead product manager | £900.00 | |
| Head of product | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £800.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £650.00 | |
| QAT analyst | £700.00 | |
| Senior QAT analyst | £800.00 | |
| Lead QAT analyst | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £650.00 | |
| Test engineer | £700.00 | |
| Senior test engineer | £800.00 | |
| Lead test engineer | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £800.00 | |
| Head of test | £900.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice DevOps engineer | £600.00 | |
| Junior DevOps engineer | £650.00 | |
| DevOps engineer | £700.00 | |
| Senior DevOps engineer | £750.00 | |
| Senior DevOps engineer - management | £800.00 | |
| Lead DevOps engineer | £900.00 | |
| Lead DevOps engineer - management | £950.00 | |
| Principal DevOps engineer | £1,000.00 | |
| Principal DevOps engineer - management | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice frontend developer | £600.00 | |
| Junior frontend developer | £650.00 | |
| Frontend developer | £700.00 | |
| Senior frontend developer | £750.00 | |
| Lead frontend developer | £800.00 | |
| Head of frontend development | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £600.00 | |
| Junior developer | £650.00 | |
| Developer | £700.00 | |
| Senior developer | £750.00 | |
| Senior developer - management | £800.00 | |
| Lead developer | £900.00 | |
| Lead developer - management | £950.00 | |
| Principal developer | £1,000.00 | |
| Principal developer - management | £1,000.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior accessibility specialist | £650.00 | |
| Accessibility specialist | £750.00 | |
| Senior accessibility specialist | £850.00 | |
| Head of accessibility | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate content designer | £600.00 | |
| Junior content designer | £650.00 | |
| Content designer | £700.00 | |
| Senior content designer | £750.00 | |
| Lead content designer | £800.00 | |
| Head of content design | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate graphic designer | £650.00 | |
| Junior graphic designer | £700.00 | |
| Graphic designer | £750.00 | |
| Senior graphic designer | £800.00 | |
| Lead graphic designer | £850.00 | |
| Head of graphic design | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate interaction designer | £650.00 | |
| Junior interaction designer | £700.00 | |
| Interaction designer | £750.00 | |
| Senior interaction designer | £800.00 | |
| Lead interaction designer | £900.00 | |
| Head of interaction design | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate service designer | £650.00 | |
| Junior service designer | £700.00 | |
| Service designer | £750.00 | |
| Senior service designer | £800.00 | |
| Lead service designer | £900.00 | |
| Head of service design | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £700.00 | |
| Lead technical writer | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate user researcher | £650.00 | |
| Junior user researcher | £700.00 | |
| User researcher | £750.00 | |
| Senior user researcher | £800.00 | |
| Lead user researcher | £900.00 | |
| Head of user research | £1,000.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Peers Quality Assurance Limited
- ISO/IEC 27001 accreditation date
- Monday 23 June 2025
- What the ISO/IEC 27001 doesn’t cover
- The entire organisation is covered. This is our scope statement: The scope of this certification is the provision of design, development, consultancy services, support, protection of data and the delivery and maintenance of open-source based solutions for web-based projects delivered globally through its business units: Annertech Ltd and Annertech (UK) Ltd.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 9b5be4a4-8e6d-42b3-b7f1-c8575115d49b
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- Ea442e33-59ee-4a7a-b626-e82d54534842
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Ensuring new workers are informed of their right to join a trade union
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Working conditions which promote an inclusive working environment and promote retention and progression
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at hello@annertech.com.
Tell them what format you need. It will help if you say what assistive technology you use.