RIO AI (UK) LIMITED

Sustainability Data and Decision Intelligence Platform

Rio is an AI-powered sustainability intelligence and reporting platform used across central government, the NHS, arm’s-length bodies and local authorities. It analyses operational activity data to support sustainability accounting, reporting and decision-making, enabling audit-ready disclosures and data-driven efficiencies and cost savings aligned to Greening Government Commitments and net zero delivery.

Features

• Materiality-led sustainability data models across environmental, social and governance metrics
• Configurable data ingestion from systems, suppliers, surveys and manual inputs
• Automated data validation, completeness checks and exception management
• Enterprise sustainability reporting across all scopes with complete traceability
• Configurable dashboards for operational, financial and policy decision-making
• Secure, role-based access controls and governance management
• Prebuilt Greening Government Commitments and net zero dashboards
• Integrated registers for assets, risks, impacts and compliance
• Real-time metrics, trends and performance monitoring
• Embedded learning supporting consistent data collection and use

Benefits

• Improves operational efficiency through better visibility and control
• Supports optimisation of utilities, resources and services where material
• Improves supply chain transparency and contractor performance
• Reduces sustainability reporting effort, cost and operational risk
• Improves accuracy and consistency of sustainability and governance data
• Reduces reliance on spreadsheets and manual processes
• Enables value-for-money decisions using trusted and auditable data
• Scaleable across estates, programmes and arm’s-length bodies
• Supports delivery of net zero and public sector sustainability objectives
• Builds internal capability through embedded guidance and learning

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at daniel.botterill@rio.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

109055007655836

Contact

Daniel Botterill
020 3371 7612
daniel.botterill@rio.ai

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Data integration and intelligence

  • Data Ingestion and Transformation Software
  • Data Quality Software
  • Metadata Management Software
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The service has minimal constraints for buyers. Planned maintenance is scheduled in advance and is typically carried out outside normal UK working hours or at weekends to minimise disruption. Where maintenance may affect service availability, buyers are notified in advance. No specialist hardware or buyer-managed infrastructure is required to use the service.
• System requirements:
  • Rio License
  • Stable internet connection
  • Modern supported web browser

User support

• Email or online ticketing support: Yes
• Support response times: Rio responds to user questions during UK business hours (Monday–Friday, 9am–5pm) via the support portal, email, or live chat. All queries are logged, acknowledged, and triaged promptly, with priority given to issues affecting service availability, security, or data integrity. Rio guarantees an initial response within 24 hours, although responses are typically provided sooner during business hours. Support is not routinely staffed at weekends or outside business hours; queries raised during these periods are logged and responded to on the next business day. Where an issue presents a significant risk, escalation procedures are followed in line with Rio’s incident management process.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Testing not yet performed.
• Onsite support: Yes
• Support levels: Rio provides a standard support service as part of the core subscription, with additional support services available by agreement.; ; All customers receive standard support, which includes access to the support team during UK business hours (Monday–Friday, 9am–5pm). Support is available via a web-based ticketing system, email, and live chat. Requests are logged, tracked, and managed through to resolution, with incidents prioritised based on impact and severity. Standard support covers incident management, user assistance, guidance on platform functionality, and configuration queries.; ; Where required, enhanced or additional support services this is charged on a typical employee day rate ranging from £500 to £2,500 depending on Rio employee seniority.; ; Standard support is included in the standard platform subscription price. Anything outside the agreed scope, including enhanced support, additional professional services, or custom development, are subject to separate scoping and mutually agreed fees in line with Rio’s additional services rate.; ; Customers are supported by a dedicated account team, which acts as the primary point of contact for service delivery, support coordination, and ongoing relationship management. Technical issues are handled by Rio’s technical and engineering teams as required while a dedicated technical account manager or cloud support engineer can be scoped into the proposal.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Rio supports users in starting to use the service through a 12 week structured onboarding and training programme that combines online training, optional onsite support, and comprehensive user documentation.; ; During onboarding, Rio delivers live online training sessions tailored to different user roles, including administrators, contributors, and read-only users. These sessions provide guided walkthroughs of the platform, covering data upload, validation, dashboard use, reporting, and governance features. Recordings of training sessions are made available where required.; ; Where appropriate, onsite training can be provided by arrangement to support user adoption, accessibility needs, or larger user groups. This is agreed during implementation planning.; ; Users are supported by a comprehensive set of role-specific user manuals, step-by-step guides, and an online “How-To” support hub. This includes written documentation, FAQs, and short training videos covering core platform functions and common tasks. Contextual help and tooltips are also embedded within the platform interface to support users while they work.; ; Following onboarding, users continue to receive support through a dedicated account team during business hours (Monday–Friday, 9am–5pm). This ensures ongoing access to guidance, refresher training, and assistance as organisational needs evolve.
• Service documentation: No
• End-of-contract data extraction: At the end of the contract, Rio enables users to extract their data in a clear and controlled way. Upon termination or expiry, access to the platform ends, but Rio continues to store User Data for up to six (6) months to allow retrieval. During this retention period, Rio will contact the client and ask whether they would like an electronic copy of their User Data. If confirmed, Rio will provide an export to a client-nominated email address.; ; Data extraction can include the data the client has entered or uploaded (including sustainability datasets and supporting documentation where applicable). Where required, exports can be provided in common formats such as CSV, PDF or Excel, and supporting files can be included as part of the export package or provided via a secure transfer method agreed with the client.; ; If the client confirms they do not require a copy, or does not respond within the six-month period, Rio cannot guarantee that a copy will remain available, as data may be edited, deleted, or anonymised in line with the platform terms and data protection requirements. This approach supports an orderly exit, enables data portability, and provides a defined post-termination retrieval window for the Authority.
• End-of-contract process: At the end of the contract, the service will either renew for a further 12-month term (unless notice is given in line with the agreement) or it will terminate. On termination, user access to the platform ends. Rio will retain the client’s User Data for up to six months to allow retrieval. During this period, Rio will contact the client to confirm whether an electronic copy of User Data should be provided and will supply this on request.; ; The contract price includes the agreed subscription licence for the platform and the authorised user numbers set out in the order form (for example, Group Admin and Operational Users, plus restricted external uploaders where required, and learner access to complimentary and pay-as-you-go learning content). It also includes standard service delivery in line with the agreement, including platform access and ongoing support during business hours.; ; Costs that fall outside the agreed scope are treated as additional services and require separate scoping and a mutually agreed change order. Examples can include increases in user numbers beyond the contracted allowance, bespoke development, additional integrations (for example, setting up new API connections), or other professional services requested during the term.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is delivered through a responsive web interface that works across desktop, tablet, and mobile devices. Desktop access provides the full range of functionality, including detailed configuration, reporting, and administration features. Mobile access supports viewing dashboards, reviewing data, and completing tasks, with some advanced configuration and administration functions optimised for desktop use to support usability.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service interface is a modern, browser-based visual workspace built around clear dashboards, charts, and tables. Users view sustainability, carbon, and ESG performance through real-time, customisable dashboards and interactive visualisations. Data entry and review are supported through structured forms and survey views, with uploaded documents displayed alongside related data for evidence and audit purposes. Navigation is role-based, allowing users to move easily between dashboards, reports, governance registers, and detailed data views.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: No testing completed.
• API: No
• Customisation available: Yes
• Description of customisation: Dashboards can be configured to include industry or company specific kpis, set time frames and more with off the shelf filtering for every location, time frame, pre-configured business unit, pre-configured region, ; ; Learning content can be customised to include industry specific modules with co-curated learning days or courses available led by our Head of Learning and Skills.; ; Extent of consultant involvement can be configured, for an additional fee, to include supplier data collation, validation and report population as well as bespoke consulting projects such as Net Zero Long Term plans or Decarbonisation Plans.

Scaling

• Independence of resources: Rio minimises the impact of one customer’s usage on others through scalable cloud infrastructure, logical tenant separation, and active monitoring. The service runs on UK-based AWS infrastructure that automatically scales compute and storage resources to meet demand. Customer data and workloads are logically segregated at the application and data layers, ensuring isolation between organisations. Platform performance and usage are continuously monitored through weekly quality assurance sessions testing the performance. Capacity planning and regular optimisation ensure sufficient headroom for peak usage. Together, these measures ensure that demand from other users does not materially affect service performance or availability for individual customers.

Analytics

• Service usage metrics: Yes
• Metrics types: Time on platform per user as well as size of database on Rio can be accessed by the highest level user type - Business Admin - for all users int eh account.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data via excel, csv or pdf formats from the dashboards and transaction table to see transaction level data.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • EXCEL
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Manual Entry
  • EXCEL
  • Application Programming Interface
  • Secure File Transfer Protocol

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: AES-256

Availability and resilience

• Guaranteed availability: Rio guarantees 99.9% service availability per calendar month, excluding pre-notified planned maintenance.; ; Availability is measured at the application level and covers access to the core platform, including dashboards, data ingestion, and reporting services. Planned maintenance is scheduled outside normal UK working hours or at weekends and is communicated in advance to minimise disruption.; At present, Rio.ai does not operate a fixed, automatic refund schedule for SLA breaches. Service availability is monitored continuously, and any failure to meet the agreed availability target would be reviewed on a case-by-case basis in line with the contract terms.; ; Where an SLA breach occurs, Rio will work with the customer to:; ; - Investigate the cause and impact of the service level failure; - Implement corrective actions to prevent recurrence; - Agree an appropriate remedy, which may include service credits or fee adjustments, where contractually applicable; ; To date, Rio has not had any SLA breach cases requiring refunds, but the company remains committed to acting reasonably and transparently if one were to occur. Remedies would be agreed in good faith and documented, without affecting the customer’s statutory rights.
• Approach to resilience: Rio is designed to be resilient through a combination of secure cloud infrastructure, redundancy, monitoring, and operational controls. The service is hosted on UK-based Amazon Web Services (AWS) infrastructure, which is designed for high availability and resilience. Data is synchronously replicated across multiple AWS Availability Zones, protecting the service from single points of failure at the data centre level.; ; All customer data is automatically backed up daily, with backups retained to support point-in-time recovery. Platform components are designed to scale elastically, allowing the service to respond to changes in demand without degradation of performance. Service health, integrations, and data pipelines are continuously monitored, with automated alerts enabling rapid response to issues.; ; Resilience is further supported by structured preventive, corrective, and adaptive maintenance, regular system health checks, and documented incident response procedures. Planned maintenance is scheduled outside normal working hours to minimise disruption.; ; Together, these measures ensure the service remains available, data is protected, and recovery can be achieved in the event of component, system, or infrastructure failure. Further technical detail on the data centre architecture can be provided on request.
• Outage reporting: Rio reports service outages through a structured monitoring and communication process designed to ensure transparency and timely notification. Platform availability and system health are continuously monitored across core services, integrations, and data pipelines. Automated alerts notify the operations team immediately if availability or performance thresholds are breached, enabling rapid investigation and response.; ; Where an outage or service degradation is identified, the incident is logged in Rio’s support and incident management system and assigned a unique reference number. Affected customers and API partners are notified via agreed communication channels, such as email or the customer support portal, with information on the nature of the issue, affected services, and current status. Updates are provided at regular intervals until the incident is resolved.; ; Following resolution, incidents are reviewed internally to identify root causes and corrective actions. Where appropriate, customers are informed of outcomes and any preventative measures taken. Availability metrics and incident summaries are also reviewed during regular service review meetings to support transparency and continuous improvement.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Rio restricts access to management interfaces using role-based access control, ensuring only authorised users can access administrative and configuration functions. Permissions follow the principle of least privilege and all actions are logged for audit purposes. Access to support channels is controlled through an authenticated HubSpot ticketing system, where support requests are linked to verified user accounts and organisations. Only authorised Rio support staff can access tickets. All support interactions are logged and auditable, ensuring secure and accountable handling of support requests.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Rio follows a comprehensive set of information security policies and processes aligned to ISO/IEC 27001:2022, as set out in its formal Information Security Policy, which is reviewed at least annually and approved by senior management ; ; The policy defines a structured Information Security Management System (ISMS) covering access control, change management, patching, vulnerability management, cloud security, monitoring, and incident response. Access to systems and data is controlled using the principles of authentication, authorisation, and accountability, with role-based permissions, least-privilege access, and regular access reviews. ; All user access and system activity is logged and monitored for suspicious behaviour.; ; Rio operates a multi-layer security model, including anti-virus and anti-malware protection, regular vulnerability scanning, and timely patching of critical and non-critical updates within defined timescales .; ; Changes to systems are governed by a formal change-management process with risk assessment, approval, testing, and rollback procedures.; ; Data protection is enforced through encryption in transit and at rest, secure cloud usage policies, data masking, data leakage prevention controls, and defined data deletion procedures. Continuous monitoring, threat intelligence, staff training, and documented incident response processes ensure ongoing compliance, resilience, and continual improvement of the security posture.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Rio follows a configuration and change management approach aligned to ISO/IEC 27001 within its Information Security Management System. Service components, configurations, and integrations are versioned and tracked throughout their lifecycle, with access restricted to authorised personnel. All changes follow a defined change management process, including assessment of scope, operational impact, and potential security and data protection risks. Changes are reviewed and approved before implementation, tested in controlled environments, and monitored after release. Where security risks are identified, appropriate mitigations are applied prior to deployment to ensure the confidentiality, integrity, and availability of the service are maintained.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Rio operates a vulnerability management process aligned to ISO/IEC 27001. Potential threats to the service are assessed through continuous monitoring, vulnerability scanning, and review of system logs and alerts. Security risks are prioritised based on severity and potential impact to confidentiality, integrity, and availability. Security patches and updates are applied promptly, with critical patches deployed as a priority and other updates applied in line with defined maintenance schedules. Information about potential threats is obtained from cloud provider security advisories, software vendor notifications, vulnerability databases, and threat intelligence feeds, and is reviewed by authorised technical staff to determine appropriate remediation actions.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Rio operates protective monitoring and incident response processes aligned to ISO/IEC 27001. Potential security compromises are identified through continuous monitoring of system logs, user access, authentication activity, and data changes. Automated alerts flag anomalous or suspicious behaviour, which is reviewed by authorised personnel. When a potential compromise is detected, it is logged as a security incident and investigated in line with defined incident management procedures, including containment, root-cause analysis, and remediation. Incidents are prioritised based on risk to confidentiality, integrity, and availability. Security alerts are reviewed promptly during business hours, and response actions are initiated immediately and tracked to resolution.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Rio operates a formal incident management process aligned to ISO/IEC 27001 within its Information Security Management System. Documented procedures are in place for common incident types, including service outages, security events, and data issues, with incidents categorised and prioritised based on risk and impact. Users can report incidents via the support portal, email, or live chat during business hours. All incidents are logged, assigned a unique reference number, and tracked through to resolution. Affected users are provided with updates during investigation and, where appropriate, receive incident reports outlining impact, root cause, and corrective actions taken.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 7.5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Friday 16 May 2025
• What the ISO/IEC 27001 doesn’t cover: The certification does not cover customer-managed environments, devices, or networks; third-party services outside the certified scope; customer-exported data; non-production or experimental systems; or business activities unrelated to the development and maintenance of AI software applications.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 6815a0ac-dc2e-424c-999c-65ef646c7d6d
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at daniel.botterill@rio.ai. Tell them what format you need. It will help if you say what assistive technology you use.