Bridgeall Limited

Microsoft SharePoint Support and Development

We provide a full range of Microsoft SharePoint support services. We support older versions of SharePoint and any SharePoint applications.

Our SharePoint support team is made up of Microsoft certified consultants that provide the best support.

Bridgeall is a leading SharePoint support partner and Microsoft gold partner.

Features

• SharePoint migration, support development consultancy services
• Lotus Notes or Documentum migration to SharePoint
• SharePoint support for all previous versions of SharePoint
• SharePoint Records Management systems and application support
• SharePoint Intranet Support and development
• Custom SharePoint workflows support and development
• SharePoint security and governance support
• SharePoint support for 2007, 2010, 2013, 2016, 2019/Online
• Custom SharePoint support and development packages available
• Dedicated team of UK based SharePoint consultants providing SharePoint Support

Benefits

• Improved reliability and performance via Bridgeall SharePoint Support services
• Driving Cost out of the business with SharePoint Support
• Improved process management with SharePoint support and development
• Improved efficiency with SharePoint support and development
• Improved Planning and Reporting with SharePoint
• Continuous Improvement with SharePoint support and development
• Driving Quality with SharePoint development and support
• Improved intranet and SharePoint environment via Bridgeall SharePoint Support
• Collaboration and knowledge transfer with Bridgeall SharePoint Support

£450 to £1,650 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bridgeall.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

109308814352820

Contact

Andrew Hart
01412126400
tenders@bridgeall.com

Planning

• Planning service: Yes
• How the planning service works: Our SharePoint consultants will undertake an assessment workshop with the client to understand the current and future IT landscape . ; ; We will create a SharePoint support migration plan and then migrate the service to Bridgeall.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: SharePoint

Training

• Training service provided: Yes
• How the training service works: On premise, or classroom at our offices, or remotely
• Training is tied to specific services: Yes
• Services the training service works with:
  • Cloud Hosting IaaS, PaaS, SaaS
  • Software Services

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: One of our Prince 2 Project Managers and our Cloud Operations Manager will undertake a workshop with the customer. Ascertain the business and technical requirements, Agree, Scope and cost the requirements, PID, with Commercial wrap and agree a Contract. Bridgeall can either deliver the service completely using our resources, or work on the basis of a joint customer/Bridgeall team to deploy.; ; Every customer is different. In our experience a Hybrid solution meets the majority of customers requirements. Or a point solution, such as a Software Testing environment. Depending on the customer, different security and data requirements will be taken into account e.g. Data residing in the UK utilising the Microsoft Durham, Cardiff and London locations.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • IaaS
  • PaaS
  • SaaS

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: One of our Prince 2 Project Managers and our Cloud Operations Manager will undertake a workshop with the customer to agree the quality assurance and performance testing requirements. Agree, Scope and cost the requirements, PID, with Commercial wrap and agree a Contract. Bridgeall can either deliver the service completely using our resources, or work on the basis of a joint customer/Bridgeall team to deploy.; ; Every customer is different. In our experience a Hybrid solution meets the majority of customers requirements. Or a point solution, such as a Software Testing environment. Depending on the customer, different security and data requirements will be taken into account e.g. Data residing in the UK utilising the Microsoft Durham, Cardiff and London locations.; ; We are ISO9001 Quality assured for infrastructure, Operations and Software Support - we would set up a Test environment for the customer, and test the performance against the application or infrastructure, agree the outcomes, and throttle back or forward the Cloud environment to meet the customers requirements and SLA's. ; ; The Microsoft Azure Cloud built in Operations Management function allows the customer or Bridgeall to change the IaaS, PaaS, SaaS simply and easily on a daily bases.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Through our ITIL service desk, as a Microsoft Azure Partner

Service scope

• Service constraints: Our SharePoint support has no known constraints. All requirements will be discussed prior to our proposal.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Average 15 minutes. M-F 9-5pm
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Fair Start Scotland/DWP
• Support levels: • Azure services are available 24 x 7; • 99.9% availability; • SLA’s can be tailored and agreed to customer requirements, and flexed on a daily bases, as business requirements dictate

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Azure Consulting providing ROI and comparisons

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QEC
• ISO/IEC 27001 accreditation date: 10 May 2021
• What the ISO/IEC 27001 doesn’t cover: This certificate is valid for the following scope of operations. Statement of Applicability: SOA v3, 01.01.2020 The provision of IT consultancy, the design, development, delivery and support of software and information systems. The provision of technical experts on customer projects.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 9001

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Bridgeall firmly believes in supporting the health and wellbeing of our employees and the wider community. We have robust policies and initiatives in place to promote physical, mental, and emotional wellness.; Our comprehensive health and wellbeing policies encompass various aspects such as mental health support, stress management, work-life balance, and access to resources. These policies undergo regular reviews to align with best practices and evolving needs. We actively promote a culture of openness and support through regular communications highlighting available resources, wellness events, relaxation techniques, and tips for maintaining a healthy work-life balance.; Mental health is a key priority for Bridgeall. We have a dedicated intranet site serving as a central hub for mental health resources, information, and support services. Employees can access articles, guidance, and tools to enhance their mental wellbeing. Additionally, some select staff are trained Mental Health First Aiders who can provide a confidential listening ear and suggest appropriate support options when needed.; Bridgeall encourages a healthy work-life balance through flexible work arrangements, enabling employees to strike an equilibrium between professional commitments and personal lives. We conduct training and awareness programmes to equip our team with knowledge and strategies for self-care and overall wellbeing.; Extending our commitment beyond our workforce, Bridgeall actively supports community engagement and integration. Our approach is flexible and responsive, supporting community-led initiatives that align with our values and objectives.; Bridgeall believes in continuous improvement and collaboration. We are dedicated to sharing our experiences, evaluating outcomes, identifying areas of success, and exploring opportunities to grow and enhance our health and wellbeing initiatives for the greatest impact on the communities we serve.

Pricing

• Price: £450 to £1,650 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bridgeall.com. Tell them what format you need. It will help if you say what assistive technology you use.