BOXXE LIMITED

boxxe BitDefender GravityZone Business Security

Bitdefender GravityZone is an easy-to-use, single security platform to address all security threats. It protects against prevalent threats (ransomware, phishing attacks, fileless attacks etc) with prevention, detection and response capabilities. Proactively highlighting risk regarding endpoint configurations, policies and CVE's throughout the asset lifecycle.

Features

• visual representation of attack path generating relevant data for investigation
• Evaluates risk, user behaviour and highlights root cause of attack
• Tuneable Machine Learning for advanced attack technique detection and response
• Exploit, Fileless Attack and Network Attack Defense services.
• E-mail Security
• Device Control
• Application Control
• Patch and Configuration Management
• Full Disk Encryption
• Sandbox Analysis

Benefits

• Endpoint protection platform (EPP) stops phishing ransomware and fileless attacks
• Provides attack visualization for detected threats and provides remediation responses
• Highlighting data that is malicious mapping against MITRE ATT&CK framework
• Identify Operating system CVE for Windows, MacOS and Linux endpoints
• Anti-Exploit module provides endpoint detection and blocking disabling known
• User & Endpoint risk management to track suspicious user activity
• Policy configuration lowers administration burden and ensures consistent configuration
• Multiple layers of security ensuring zero day protection using AI/ML
• Ability to automate report generation and delivery to demonstrate ROI
• Sandbox analyzer allows for proactive means of unknown file identification

£0 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

109475019303204

Contact

Gemma Franklin
07704551950
tenders@boxxe.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: No. Further information on compatibility can be found here: https://www.bitdefender.com/business/support/en/77209-376327-endpoint-protection.html
• System requirements:
  • As specified here:
  • https://www.bitdefender.com/business/
  • Support/en/77209-376327-endpoint-protection.html

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Detailed response times and SLAs are describe in fine detail at: https://www.bitdefender.com/site/view/enterprise-support-policies.html
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Bitdefender website
• Web chat accessibility testing: No
• Onsite support: Onsite support
• Support levels: "Standard support - complimentary for business customers and provides access to technical documentation, knowledge base, online resources and incident assistance via phone, portal and web.; ; Premium support business - faster response times, education service, on-demand remote training sessions, routine health checks and maintenance sessions.; ; Premium support enterprise - includes technical account manager, faster response times, quarterly alignment call, quarterly support technical reviews, direct support on technical issues, handles escalated technical issues and Access to senior engineers "
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: "Bitdefender can provide professional service days to facilitate onsite or online training and provide comprehensive (online) user documentation to ensure the easy usage of their software solution.; ; Bitdefender can also offer remote or on-site training regarding using our solutions at extra cost. Online resources include an onboarding guide, user documentation, and a knowledge base."
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: "Users would export any reports that they want PDF / CSV and any exceptions that they'd like (CSV). ; ; We also have extended data retention licenses that entitle users to export raw events, these could be kept in customer SIEM etc for as long as they want.
• End-of-contract process: Customers are provided with basic offboarding instructions on top of any commercial/contractual details.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: "Gravity zone security for mobile is an Add-on product to our main Endpoint Protection / Endpoint Detection and Reponse products. EPP / EDR covers Windows, Mac & Linux. Mobile Security covers Chrome OS, Android & iOS; ; https://www.bitdefender.com/business/gravityzone-addons/security-for-mobile.html; ; https://www.bitdefender.com/business/products/gravityzone-enterprise-security.html"
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web GUI / compatible with most current web browsers.
• Accessibility standards: None or don’t know
• Description of accessibility: Management facilities are provided through a web-based portal via a web browser such as Google Chrome.
• Accessibility testing: Other significant testing manners used, subject to the highest security standards.
• API: Yes
• What users can and can't do using the API: "Users can do a multitude of actions using our API, from fetching incident data, to creating reports or getting licensing information. ; ; The finer details are described at the following page: https://www.bitdefender.com/business/support/en/77209-125277-public-api.html"
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: By creating custom security policies for users and groups.

Scaling

• Independence of resources: Tbc

Analytics

• Service usage metrics: Yes
• Metrics types: "We have an open api and reports available from our management console. Please see the API documentation to discover what is possible. ; ; https://www.bitdefender.com/business/support/en/77209-125277-public-api.html"
• Reporting types: API access

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: PDF
• Data export formats: Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: We always take the minimum amount of data from a customer's environment where possible. E.g. Hashes instead of files sent for cloud analysis.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Uptime of GravityZone cloud is 99.9%
• Approach to resilience: Bitdefender uses cloud servers hosted in the Google Cloud Platform ("GCP") infrastructure, located worldwide. Our solution’s SLA ratio is 99.9% and GCP’s ratio is 99.9%
• Outage reporting: Yes. Via alerts and a central Service Status page.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: RBAC is provided within the Bitdefender GravityZone Cloud management Console and further options are available by SAML integration with Active Directory (or other SAML provider).
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Other
• Description of management access authentication: "GravityZone Cloud platform uses by default two-factor authentication (2FA).; Two-factor authentication adds an extra layer of security to GravityZone accounts, by requiring an authentication code in addition to Control Center credentials. 2FA requires downloading and installing the Google Authenticator, Microsoft Authenticator, or any two-factor TOTP (Time-Based One-Time Password Algorithm) authenticator app on a device such as a smartphone or computer. The authentication app generates a six-digit code each 30 seconds. To complete the Control Center login, after entering the password, the user will have to provide also the six-digit authentication code."

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bitdefender.com/content/dam/bitdefender/business/certifications
• ISO/IEC 27001 accreditation date: 09/05/2014
• What the ISO/IEC 27001 doesn’t cover: All controls from the ISO27001 standard are applicable to Bitdefender.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27001, ISO 27017, ISO 9001, SOC2 Type2
  • And HIPAA. "

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: "SOC2 Type 2 Compliant; HIPAA Compliant; ISO 27001; ISO 27017; ISO 9001
• Information security policies and processes: "Bitdefender has Information Security policies and procedures in place which are annually updated. Such policies and procedures include, but are not limited to, Access Control Policy, Information Security Management Policy, Vulnerabilities Assessment and Pentest Procedure, and Malicious Software Management Policy.; The standards are built according to the company's certifications."

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: "For the entire application development process, Bitdefender follows an agile software development cycle. Depending on the team specifics, we can follow a scrum, or a Kanban development processes, with sprints, periodic stand-up meetings, increment demo and periodic reviews. Changes requests (feature requests, user stories, bugs, improvements etc.) are monitored using specific 3rd party dedicated tools, and are prioritized, estimated, executed, tested, validated according to our internal processes and can be tracked in every stage of development. ; ; There is a strong configuration management processes library that begins from the moment we file a request, continues with architecture and design definition.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We perform weekly automated vulnerability scanning tests with Nessus. We also perform security reviews for new features/components before release, based on industry standards like OWASP top 10. We also have a Bug Bounty process in place.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: As per the SOC2 Type2 report, the company conducts an annual self-assessment of controls as part of governance and compliance processes through internal audit and department management. Vulnerability scanning process includes weekly scanning of computer systems and networks followed by the generation and execution of remedial actions. Log management tools are used on the systems for their operation and management, and security events are recorded and evaluated centrally.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: As per the SOC2 Type2 report, Security incidents are centrally recorded and managed according to the incident management policy and procedure in the incident management system tracked by an individual ticket. Clear roles and responsibilities are established, and every step is recorded. Post-incident steps assess any need to improve the execution of security controls.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  boxxe is committed to supporting environmental protection and improvement and to delivering and influencing environmentally conscious solutions to address the critical issue of climate change, focusing on achieving net zero greenhouse gas emissions and influencing all stakeholders towards environmental protection and improvement. ; Our latest Carbon Reduction Plan, available on our website confirms we are carbon neutral across our sources of Scopes 1 and 2, achieved through our environmental initiatives and investing in the Carbon Exchange-Traded Commodity and aim to reach the NetZero goal begore 2050.; Environmental protection and sustainability are embedded in everything boxxe does and offers and we are very proud to have been named as a finalist in the Best Value Chain Initiative category at the CRN Sustainability in Tech Awards 2024. ; We maintain an accredited ISO 14001 Environmental Management system covering the entire scope of our business, and our goal is to be recognized as the UK’s most sustainable IT reseller and service provider.; boxxe is committed to adopting, promoting, and implementing the principles of a Circular Economy and have developed a Circular Management Plan which articulates our strategy for waste minimization and the enhancement of material reuse and recycling in both our operations and the products we supply. This underscores our dedication to environmental stewardship, resource efficiency, and sustainable growth, driven by innovative and accountable resource and waste management practices.; We ensure that our supply chain is aware of and understand our environmental policies and we work with them to manage and continuously improve their environmental performance. We prioritise the purchase of recycled, recyclable, or re-furbished products and materials where these alternatives are available, economical, and suitable.; We conform to WEEE regulations and seek to sustainably reduce, reuse, and recycle, to ensure we and our customers minimise the impact of IT waste on the environment.

  Covid-19 recovery

  The Covid-19 pandemic fundamentally changed boxxe’s ways of working, leading us to implement a fully remote workforce to maintain customer service and operational functionality during the crisis. This transition enabled us to develop and implement a "Work from Anywhere in the UK" policy. By allowing our employees to work from any location, we have broadened our recruitment reach, enabling us to attract the best talent regardless of their geographic location. This approach has reduced barriers to inclusion, enhanced employee retention, and supported a healthier work-life balance. Additionally, remote recruitment strategies have allowed us to target candidates from areas particularly impacted by Covid-19, thereby positively contributing to their local economic recovery.; Recognising the significant skills shortages highlighted by the pandemic within the IT industry, we have taken proactive steps to retain and enhance our workforce's capabilities. We encourage continuous training and development in our employees' respective fields of expertise. Experienced staff and external specialists provide mentoring, offering a hands-on learning experience that ensures the effective application of newly acquired skills. Moreover, we are committed to inspiring the next generation by inviting local youth to experience the day-to-day life of our tech teams and organising regular hackathons and think tanks for soon-to-be graduates, providing them with career guidance.; Building on our pandemic experiences, we have developed a robust business continuity plan, ensuring that we are well-prepared to maintain uninterrupted service in the event of a similar crisis. It is worth noting that during the height of Covid-19, our strategies allowed us to maintain seamless business operations, underscoring our resilience and adaptability in challenging times. This foundation not only prepares us for future challenges but also reinforces our commitment to innovation and excellence in a post-pandemic world.

  Tackling economic inequality

  boxxe is committed to addressing disparities in employment, skills, and pay within our workforce and across our supply chain. Our ‘Work from Anywhere in the UK’ policy allows us to recruit the best talent regardless of their geographic location, removing barriers to inclusion, improving retention, and promoting a healthier work-life balance. By enabling staff to work remotely, we foster collaboration and create more equitable opportunities for all potential and current boxxe employees.; To address the skills shortages in tech industry, we invest in our staff’s continuous in-work skills development, facilitating career progression and helps retain talent. All staff have access to on-demand learning opportunities, available irrespective of role or seniority. We provide funding for a variety of training programs: specialist vendor/industry accreditations and professional qualifications. Experienced staff provide mentoring, ensuring that newly acquired skills are applied effectively.; We are dedicated to maintaining a robust and diverse supply chain by actively supporting SMEs, startups, and specialist suppliers. We invite these partners to collaborate with us, providing them with a route to market and guidance on best practices in industry and environmental, social, and governance (ESG) standards. Moreover, we have created the boxxe Community, where every employee can contribute 11½ days each year to support community and social value activities. We prioritise a local-first approach to giving, ensuring that support reaches grassroots charities and local causes where it is needed most. This includes our involvement in the 'Graduation to Employment' program where experienced personnel volunteer to provide career coaching to university graduates.; Through the boxxe Academy, we offer apprenticeships and seasonal internships to encourage the next generation into IT. We welcome interns and apprentices to our customer service HR, service delivery, and service delivery teams, providing them with all-round experience to kick-start a career in tech.

  Equal opportunity

  Equal opportunities, and our dedication to DEI are rooted in our mission to Making Tech Human.; boxxe is committed to a workforce that reflects diverse populations with the skills to drive a compassionate and inclusive culture and a genuine sense of belonging. We embed inclusivity, celebrate uniqueness, and foster collaboration to eradicate inequalities in employment, skills, and pay in our workforce and our supply chain.; Recruitment is focussed on inclusivity and fairness, encouraging diversity in ethnicity, gender, sexuality, and socio-economic backgrounds by anonymising our candidates, concentrating on the alignment of their skills and experience, reducing conscious or unconscious bias. Our Competency Framework gives employees clear guidance on progression and developing the necessary competencies for higher level roles, integrating both technical and behavioural aspects in a Skills Matrix, and mapping out potential career paths. We offer online training and invest in our staff’s professional qualifications. Our annual pay review maintains market-aligned salaries, and we are a certified Real Living Wage employer. We offer enhanced, inclusive family policies including maternity, parental, and fertility-treatment paid leave. ; We hold Flexa accreditation and operate a ‘Work from Anywhere in the UK’ policy which enhances accessibility for candidates facing barriers to inclusion, bolsters retention and facilitates a healthier work-life balance. We are a Level 1 Disability Confident Committed employer, aiming to achieve Level 2 by 2025. We actively address underrepresentation, particularly women in tech, and racial inequality as a founding member of Technology, Community for Racial Equality. We are proud of our advancement of female leadership, recognised at the CRN Women & Diversity in Channel Awards 2023. Our involvement with the Stonewall Diversity Champions reflects our dedication to LGBTQ+ allyship. ; As a silver accredited Armed Forces Covenant member, we work to help create employment opportunities for ex-service personnel and support staff who are military reservists.

  Wellbeing

  boxxe’s Wellbeing Strategy, built on direct feedback from our employees, reflects our dedication to prioritising our workforce’s mental, physical, social, and financial wellbeing. This holistic approach recognises the importance of a comprehensive support system for overall health, satisfaction, and effectiveness of the workforce. We adhere to the Mental Health at Work Commitment and incorporate elements from the Thriving at Work guidance, despite being an organisation of less than 500 employees. This includes tailored mental health support, financial advice and low interest support loans, an EPA, occupational health support, and counselling services provided in-house by Mental Health First Aiders.; We champion a healthy workplace environment through the Mindful Business Charter, which emphasises removing unnecessary stress and promoting mental wellbeing with strategies including smart meetings, respecting rest periods, and mindful delegation. This charter serves as a guideline for all employees on small, practical changes to safeguard personal and colleague health.; To encourage open discussions about health, we foster a supportive culture where physical and mental health issues can be openly discussed, creating a safe space for employees to express concerns. We encourage our staff to participate in the boxxe Community programme, which has been shown to positively impact physical and mental wellbeing.; Our proactive engagement with the workforce includes regular wellbeing surveys, specialised training for managing stress at work, and comprehensive health benefits that cover physical and mental resources. We promote active lifestyles through incentivised physical activities, and we maintain health and safety standards in line with our ISO45001 accreditation. We ensure wellbeing extends to our supply chain through our Supplier Code of Conduct, emphasising the importance ethical standards and worker health and wellbeing, demonstrating our dedication to fostering a culture of health and wellbeing across all facets of our operations.

Pricing

• Price: £0 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.