MAMMOTH DESIGN CONSULTANTS LTD

Outsourced Marketing Support Services

We specialise in providing outsourced marketing services that bring brands to life. Our brand, content and digital teams work as one, creating strategic and compelling content that engages with the audience you want to reach at the right level, at the right time and in the right place.

Features

• Brand strategy and development, naming and identity creation
• Concepting, graphic design, digital design, and art working
• Strategy for brand, marketing, digital, content, social media
• Content management and multi-channel distribution strategy
• Website design and development, optimisation and personalisation
• Advertising, design & production, media planning & buying
• Market research, focus groups, stakeholder and audience engagement
• Copy writing, content creation, video, animation, motion graphics
• Flexible block fee commercial model delivering demonstrable cost reduction
• Flexible support models to suit business requirements

Benefits

• Access to international network of specialist partners and expertise (Confrad)
• Dedicated core creative, account management and delivery teams
• Proven collaborative approach to delivery, and reduced administration costs
• Communicate and bring brands to life in the digital world
• Fully integrated marketing services under one roof
• Speed to market, agility and flexibility baked in
• Robust SLA-driven engagement model, underpinned by dependable client servicing
• Insight and analytics-driven strategic approach and ROI-focussed delivery
• Experience in government, higher education, life-sciences, charities, agrifood, B2B, B2C
• Support implementation of internal brand, and culture and ESG programmes

£320 to £1,200 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at huw@mammoth.tv. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

109506252302035

Contact

Huw Paisley
02045189443
huw@mammoth.tv

Planning

• Planning service: Yes
• How the planning service works: Our approach has evolved over the years to enable us to work in partnership with our clients as an extension of their teams. ; ; Our planning process is about creating a platform to differentiate with confidence. It starts with building our knowledge and understanding and then challenges our clients to consider the environment they work in from a different angle. Together we explore every touchpoint of your organisation, combining the key factors of your strategic approach with the core principles of your culture and personality to help us define your true point of differentiation.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We strongly believe in building partnerships with our clients and incorporate significant knowledge sharing and skills transfer into all aspects of our service delivery. We use a blend of training approaches and methods, tailored to our clients and these include collaborative workshops, trainer-led face to face or online remote sessions and tutorials. ; For example when delivering a website for a client our team will provide ongoing support and training for the client team to help each member become more confident and at ease with the new system. During the website build we will provide the team with a real-time development link to allow them to review and test the website while in beta format. Prior to go live the Mammoth team will meet with the nominated web editors to provide a training session for your new content management system, your team will also be provided with a bespoke CMS guide. ; Another example is we can also provide social media tutorials for clients so that they can understand how to best utilise their social platforms. This involves showcasing examples of best practice and demonstrate strategies and techniques on how to use social media as an effective communication channel with their audience.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: When onboarding a new client to our outsourced solution, Mammoth adopts our proven Engagement Agreement Process - a facilitated collaborative approach involving all the key stakeholders that achieves three key outcomes:; - Identifies the core areas of interaction and engagement and priorities.; - Maps the current processes and allocate roles and responsibilities at each step.; - Collectively reviews the current process to identify bottlenecks, duplications and inefficiencies.; It is this collective and collaborative process that aligns everyone involved in defining the current process and diagnosing potential onboarding challenges. Participation in the process leads to a high level of commitment and commences the movement of the alignment process to deliverable.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Mammoth delivers regular and robust quality assurance across all aspects of our service delivery ensuring that all work carried out:; - Is delivered to the client’s reasonable satisfaction; - Designed and delivered to appropriate professional and/or industry standards; - Compliant with the contract.; - Uses reasonable endeavours to comply with the guidelines, codes of practice and rulings, and where applicable, of relevant regulatory and advisory bodies

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Mammoth provide a range of flexible cloud support options, delivering comprehensive platform and user support for our clients. We work in partnership with our clients to build support plans and define service level agreements and key performance indicators.; Our range of support services include: Technical support via phone or email; Routine website maintenance; Software updates and Bug fixes; Minor content management & formatting updates; Uptime monitoring & speed verification; Draw down days for specialist expertise.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard Response Times; The agency will attempt to respond to all queries and requests in a timely fashion. Below is an outline of standard response times:; ; Email response/Query; • Your dedicated account manager will typically respond within 1 hour; ; Cost estimate/Price Quotation; • Typically provided within 24 hours of receiving the quote request; • Where the work entails multiple agency teams or 3rd party suppliers, quote response time may be longer but will be agreed between the agency and the client.; ; There is no dedicated support available at weekends, although emails are monitored, and urgent issues will be actioned.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We can provide various options for hosting or hosting support of a client’s own hosting environment. We have our own servers and we also manage our clients’ own infrastructure where required; ; For clients who were to use an open source platform such as Wordpress, Craft or other we would propose our own virtualised server environment or AWS.; ; We will ensure that the hosting solution will provide a minimum of 99.5% up time. In addition, we will ensure support hours and enhanced live support are provided.; ; HTTPS-serving and SSL certificate:; We will ensure that any website is served exclusively on HTTPS. This is best practice and not only is the default security level we apply to any new site but infers SEO advantage. SSL will have the TLS 1.2 enforced due to security issues with the older versions of the protocol. We will apply the supplied SSL certificate as per any current or existing website requirements.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to reducing the impact of our services on the environment, in particular in relation to our overall energy use, and reducing the overall energy costs incurred by us.; ; Mammoth is also committed to reducing carbon and other emissions that impact upon the environment, and to constantly improving energy efficiency.; ; Mammoth seeks to comply with the environmental legislation in force in the jurisdictions in which we operate. We work to minimise the impact of our business on the environment by implementing and regularly reviewing policies relating to the following:; ; • Lighting - Wherever possible overall office and building lighting will be reduced outside work hours.; • Computers - computers are configured to go into sleep mode if not used for a period of ten minutes.; • Printing - Emails and documents should only be printed out when strictly necessary, for example for compliance reasons or where signatures are required. Where possible all emails and documents should be read from the employee's computer screen and archived on; our computer or a server.; • Transport - All employees, regardless of seniority, are encouraged to use forms of transportation that reduce their personal use of fuel and reduce carbon emissions. Where possible employees are asked to make journeys to and from work and on work-related business using public transport. Employees are also encouraged to cycle or walk to and from work where possible.; • Reducing Travel - To further reduce work-related travel Mammoth will provide where practical alternative methods for conducting business, such as video conferencing and flexible working times.; • Recycling - We actively encourages all employees to recycle paper, plastics, glass and other items in the workplace. We provide recycling containers for use by employees.

  Equal opportunity

  We abide by the The Employment Rights (Northern Ireland) Order 1996, which consolidates a variety enactments relating to employment rights. This Act covers areas such as unfair dismissal, redundancy payments, protection of wages, zero hour contracts, Sunday working, suspension from work, flexible working and termination of employment.; ; We use the Equality Commission for NI’s Fair Employment Code of Practice to define fairness at work. This Code is of central importance in the promotion of fair employment.These dimensions also include the scope of our employees to ‘have a say’, to influence and change practices, how people progress professionally, the employment conditions they experience, the work they do and how they are treated.; ; As registered employers with the Equality Commission for Northern Ireland, Mammoth are required by the Fair Employment (Specification of Public Authorities) Order (NI) 1989 Act to monitor our workforce with a duty to provide am annual report to the Commission containing prescribed information about employees.; ; We have developed and rolled out a number of key employment policies which include an Equal Opportunities Policy.; ; We support Opportunity in a variety of different ways: through robust; recruitment and selection procedures; and the development and roll out of our Recruitment & Selection Policy and Procedure.; ; Mammoth offer paid internship arrangements equally open to all; training and development to support access to work for all; promotion and progression practices that are open and equally attainable by all, irrespective of personal and demographic characteristics.; ; We report annually to the Equality Commission for NI on the workforce profile to identify if there are any barriers to opportunity that arise and address these. We use mentoring to support new employees and with anyone that requires distinctive needs. We ensure equality profiling in the provision of training and development activities and in career progression procedures and outcomes.

  Wellbeing

  We are committed to supporting local communities and charitable causes through financial support and the opportunity to our employees to volunteer their time in working hours.; ; Examples of the initiatives we support may include (this is not an exhaustive list):; • Donations to approved charities.; • Pro bono work for approved charities and local community groups/events and educational institutions; &; • Sponsorship of certain events.; ; All volunteering time by employees and financial or other contributions by Mammoth are agreed in advance with their line manager.

Pricing

• Price: £320 to £1,200 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at huw@mammoth.tv. Tell them what format you need. It will help if you say what assistive technology you use.