JISC SERVICES LIMITED

Janet Cloud Connect

Janet Cloud Connect helps you find the right solution for your needs, whether it's a purpose-built solution or using your existing Janet Network connection with its high-availability, high-capacity and resilient peerings for 600+ providers including to AWS, Google or Microsoft.

Features

• Multiple connection option and configurations available
• Benefits from the Janet Network’s high-capacity resilient cloud peerings
• Flexible to meet your requirements throughout the strategy's lifespan
• High-availability and resilience available on all services
• Access to multiple Cloud solution platforms from one supplier
• DDoS and CSIRT services included as standard
• Managed provisioning by our experienced Service Delivery Team

Benefits

• Solutions keep step with changing needs in budget and performance
• Multiple options to inform flexible solution planning
• Benefits from high availability access to CSPs
• Single supplier for both internet and cloud connectivity
• Cyber mitigation included in internet connectivity
• Managed provisioning helps ensure smooth and timely project delivery
• Flexible to meet your requirements throughout the strateg's lifespan

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@jisc.ac.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

109613685051663

Contact

Bid Support
03003002212
g-cloud@jisc.ac.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Network

  Network infrastructure software

  • Network application delivery
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Yes
• Support response times: Phone calls are responded to within six rings. For email/ticket requests, we respond within an hour. Our help desk is staffed 24*365
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Our help desk is staffed 24*365. Engineering response is available 07:00-18:00 on weekdays and on call 24*365.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide the customer with a target service date which is the earliest date that the service will be first available. Once the service is available a customer acceptance email is sent to the management contacts and copied to the technical and installation contacts in our Operational Support System. The email states that the service has been delivered in accordance with the order placed and asks the customer to confirm acceptance by email reply. Should two weeks pass and sign off has not been received a follow-up email will be sent and also a follow-up by a telephone call, ensuring that the customer is happy with their order fulfilment. Connectivity services require additional tasks, at the customer’s site, to transition to service. Our Network Operating Centre staff can offer advice and guidance and additional chargeable services to support the customer in transitioning to service.
• Service documentation: No
• End-of-contract data extraction: We will delete the data when services are cancelled.
• End-of-contract process: After the term services will be ceased without penalty.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: Provisioned according to requirements without imposing rate limiting.

Analytics

• Service usage metrics: Yes
• Metrics types: Bandwidth usage sampled every 5 minutes.; Round trip time calculated 10 times a minute.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Not applicable.
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Other
• Other protection within supplier network: Optional full optical separation from end site to cloud provider is available at additional cost.

Availability and resilience

• Guaranteed availability: For Single Janet IP Connections our Service Level Commitment is 99.7%, which equates to 1d 2h 17m downtime in a year. ; ; However, our analysis suggests that on average across all members and customers with single connections the availability over the last 12 months is 99.98% which equates to 1h 30m downtime. ; ; We commit to an 8-hour time to resolution and our actual mean time to resolution on single connection services is 7h 56m ; ; The likelihood of experiencing a fault is 1 every 3 years for each service
• Approach to resilience: There are various levels of resilience available from basic logical resilience to full geographical redundancy. Bespoke design is done for each customer resilience requirement.
• Outage reporting: In real time through the Netsight platform, and monthly service report to show uptime for each service.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Depending on the application requirement all of the mentioned techniques can be applied.
• Access restrictions in management interfaces and support channels: Access is only provided to authorised users and to the functionality they are authorised to use.
• Access restriction testing frequency: Never
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Jisc follows ISO/IEC 27001-certified information security management practices, supported by a comprehensive policy framework covering data protection, access control, incident management, and risk assessment. Policies are reviewed regularly and aligned with UK GDPR and NCSC guidance. Governance is overseen by a dedicated Information Security team reporting to senior leadership. Compliance is enforced through mandatory staff training, internal audits, and continuous monitoring. Security incidents follow a documented response process, including escalation and reporting to relevant authorities where required. Change management and configuration controls ensure integrity across all services, and customers benefit from Janet network protective monitoring and threat mitigation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management processes aligned with ITIL and detailed in our ISO9001 certified Quality Management System.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability notifications received for manufacturers are evaluated based on the risk to our systems and our ability to mitigate without upgrading software, since new software inevitably increases the risks of bugs and new vulnerabilities. Many vulnerabilities are mitigated via router access controls to prevent access to the service exploited via the vulnerability. Where this is not possible, software upgrades will be performed to install fixes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Jisc has a dedicated Security Operations Centre that monitors the Janet network for security threats.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident triggers include; our monitoring systems, engineers or customer calls. New incidents are logged by the service desk and passed to engineers for investigation. Problems will be resolved by engineers in collaboration with our technology partners. Jisc will own and manage the incident throughout, updating the customer with regularly progress reports. Incidents affecting multiple organisations will trigger a tiered Major Incident response, based on the number of organisations affected and the severity of the disruption. Our dedicated incident response team manage Major Incidents, ensuring that appropriate technical resources are mobilised, while keeping customers and Jisc senior management regularly briefed.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: Wednesday 23 July 2025
• What the ISO/IEC 27001 doesn’t cover: Not applicable - all services are included in the certification
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA
• ISO 9001 accreditation date: Tuesday 1 July 2025
• What the ISO 9001 doesn’t cover: Not applicable - all services are included in the certification
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F507d8ed-7c20-4065-acd5-af2f25ba5317
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@jisc.ac.uk. Tell them what format you need. It will help if you say what assistive technology you use.