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ICT REVOLUTIONS LTD

Lot 3: Cloud Support

A flexible cloud support service providing design, onboarding, configuration, implementation, monitoring, optimisation and ongoing technical support for public sector cloud environments. The service ensures secure, resilient, and cost-effective cloud operations, supporting users to adopt, manage, optimise and continuously improve cloud-based services in line with business needs.

Features

  • Data auditing, cleansing, and transformation for complex public sector systems
  • Design and implementation of structured, configurable reporting data layers
  • Secure file conversion enabling cross-system data migration and integration
  • End-to-end deployment including test, UAT, and live environments
  • Project-managed implementations with defined governance and delivery stages
  • Archiving of legacy data
  • Data Discovery

Benefits

  • Reduces data migration errors and improves data quality
  • Accelerates system deployment through structured mobilisation and automation
  • Enables faster user onboarding through cloud-based eLearning delivery
  • Improves decision-making using accurate, configurable performance dashboards
  • Reduces operational risk during system changes and data transfers
  • GDPR compliant data archiving

Pricing

Service documents

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Framework

G-Cloud 15

Service ID

1 0 9 6 7 2 5 7 2 3 8 1 6 8 6

Contact

ICT REVOLUTIONS LTD Jonathan Goldie
Telephone: 07762 630363
Email: finance@ictrevolutions.com

About your service

Service categories

Cloud Support Services

Set Up and Migration

  • Data auditing and organising
  • Data/information structure design
  • Engagement and communication planning
  • Project management and governance
  • Service optimisation/right sizing
  • Mobilisation coordination
  • Other

Service scope

Service constraints
Service delivery is primarily provided remotely, with on-site support available by agreement.
Buyers are responsible for providing appropriate access to systems, environments, and infrastructure, including VPN or remote desktop access where required.
The service does not include full cloud hosting or infrastructure management.
End users may require third-party licences (for example, Microsoft PowerBI Pro).
Data remains within customer-controlled environments and is subject to customer security policies.

User support

Email or online ticketing support
Yes
Support response times
ICT Revolutions responds to support questions within one working day during standard business hours, Monday to Friday.
Initial acknowledgement is typically provided sooner where possible.

Weekend and public holiday support is not provided as standard.
Where weekend support is required, response times and availability can be agreed in advance as part of the contract or through additional support arrangements.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
ICT Revolutions provides tiered support levels, tailored to customer needs and agreed at contract stage.

Standard Support (included)
Includes email and phone support during UK business hours (9–5, Monday to Friday). Covers incident reporting, fault investigation, defect resolution, and general service queries for live services. Issues are prioritised based on impact and urgency. This level is included within the core service cost.

Enhanced Support (additional cost)
Provides increased support capacity, faster response times, and access to additional development or remediation days. Suitable for customers requiring higher service assurance or more frequent change activity. Pricing is agreed based on required support effort and day rates.

Premium / Extended Support (additional cost)
May include extended hours support, weekend availability by agreement, and proactive assistance during critical periods such as go-live or major changes. Costs are agreed contractually based on scope and duration.

For all support levels, customers are provided with a named technical lead or cloud support engineer, responsible for service oversight, technical coordination, and continuity. Where required, this role acts as a single point of contact, ensuring effective issue management, escalation, and knowledge retention throughout the service lifecycle.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £900.00 £600.00
Associate business architect £1,000.00 £650.00
Business architect £1,100.00 £700.00
Lead business architect £1,400.00 £950.00
Data architect
Role level UK Rate Offshore Rate
Data architect £850.00 £600.00
Senior data architect £1,100.00 £750.00
Chief data architect £1,400.00 £1,000.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,000.00 £650.00
Senior enterprise architect £1,100.00 £700.00
Lead enterprise architect £1,400.00 £900.00
Principal enterprise architect £1,400.00 £900.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £700.00 £500.00
Network architect £850.00 £600.00
Lead network architect £1,100.00 £750.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,100.00 £750.00
Lead security architect £1,400.00 £950.00
Principal security architect £1,400.00 £1,000.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £750.00 £500.00
Solution architect £850.00 £600.00
Senior solution architect £1,100.00 £750.00
Lead solution architect £1,400.00 £950.00
Principal solution architect £1,400.00 £950.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £850.00 £600.00
Technical architect £1,000.00 £650.00
Senior technical architect £1,100.00 £700.00
Lead technical architect £1,400.00 £950.00
Principal technical architect £1,400.00 £950.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,400.00 £1,000.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,400.00 £1,000.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,400.00 £1,000.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,000.00 £650.00
Principal cyber security audit and assurance £1,100.00 £700.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £1,000.00 £650.00
Lead cyber security governance and risk manager £1,100.00 £700.00
Principal cyber security governance and risk manager £1,400.00 £950.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £950.00 £625.00
Lead cyber security monitoring £1,100.00 £700.00
Principal cyber security monitoring £1,400.00 £950.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £850.00 £600.00
Lead cyber security incident response £950.00 £650.00
Principal cyber security incident response £1,000.00 £650.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £1,000.00 £650.00
Lead cyber security vulnerability management £1,100.00 £700.00
Principal cyber security vulnerability management £1,400.00 £900.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £1,000.00 £650.00
Lead cyber security digital forensics £1,100.00 £700.00
Principal cyber security digital forensics £1,400.00 £950.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £1,000.00 £650.00
Lead cyber security penetration testing £1,100.00 £700.00
Principal cyber security testing £1,400.00 £950.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £900.00 £600.00
Lead cyber security secure systems architecture and design £1,100.00 £700.00
Principal cyber security secure systems architecture and design £1,400.00 £950.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £800.00 £600.00
Analytics engineer £850.00 £625.00
Senior analytics engineer £1,100.00 £750.00
Lead analytics engineer £1,100.00 £750.00
Head of analytics engineering £1,400.00 £825.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £750.00 £500.00
Data analyst £850.00 £625.00
Senior data analyst £1,000.00 £670.00
Principal data analyst £1,100.00 £725.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £800.00 £600.00
Senior data engineer £1,000.00 £650.00
Lead data engineer £1,100.00 £700.00
Head of data engineering £1,400.00 £900.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £800.00 £600.00
Head of data ethics £1,400.00 £1,000.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £950.00 £600.00
Lead data governance manager £1,050.00 £670.00
Head of data governance £1,400.00 £950.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £750.00 £500.00
Associate data scientist £850.00 £600.00
Data scientist £950.00 £650.00
Principal data scientist £1,100.00 £700.00
Lead data scientist £1,400.00 £900.00
Head of data science £1,400.00 £900.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £1,000.00 £650.00
Lead machine learning engineer £1,200.00 £800.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £750.00 £500.00
Performance analyst £850.00 £635.00
Senior performance analyst £1,000.00 £660.00
Lead performance analyst £1,100.00 £720.00
Head of performance analysis £1,400.00 £900.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £800.00 £600.00
Application operations engineer £1,000.00 £650.00
Senior application operations engineer £1,100.00 £700.00
Lead application operations engineer £1,400.00 £900.00
Principal application operations engineer £1,400.00 £950.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £700.00 £450.00
Senior business relationship manager £850.00 £625.00
Lead business relationship manager £1,400.00 £900.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £750.00 £500.00
Change and release analyst £850.00 £560.00
Change and release manager £900.00 £600.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £850.00 £600.00
Senior operations analyst £950.00 £650.00
Operational control manager £1,050.00 £700.00
Head of command and control £1,200.00 £750.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £700.00 £450.00
End user computing engineer £800.00 £600.00
Senior end user computing engineer £850.00 £625.00
Lead end user computing engineer £950.00 £650.00
Principal end user computing engineer £1,100.00 £700.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £800.00 £500.00
IT service manager £850.00 £525.00
Senior IT service manager £900.00 £600.00
Head of IT service management £1,000.00 £650.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £730.00 £500.00
Major incident manager £850.00 £610.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £750.00 £500.00
Infrastructure engineer £800.00 £530.00
Senior infrastructure engineer £950.00 £610.00
Lead infrastructure engineer £1,000.00 £640.00
Principal infrastructure engineer £1,200.00 £700.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £750.00 £500.00
Infrastructure operations engineer £800.00 £530.00
Senior infrastructure operations engineer £830.00 £550.00
Lead infrastructure operations engineer £1,000.00 £620.00
Principal infrastructure operations engineer £1,100.00 £660.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £760.00 £500.00
Problem manager £800.00 £540.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £800.00 £450.00
Senior service desk analyst £850.00 £500.00
Service desk manager £900.00 £600.00
Head of service desk £1,100.00 £700.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £670.00 £430.00
Service readiness analyst £780.00 £520.00
Service transition manager £850.00 £550.00
Lead service transition manager £1,100.00 £600.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £400.00 £250.00
Junior business analyst £500.00 £300.00
Business analyst £750.00 £450.00
Senior business analyst £850.00 £500.00
Lead business analyst £950.00 £550.00
Head of business analysis £1,100.00 £670.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £600.00 £400.00
Delivery manager £750.00 £450.00
Senior delivery manager £900.00 £550.00
Head of (Agile) delivery management £1,000.00 £600.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £700.00 £450.00
Digital portfolio manager £850.00 £600.00
Senior digital portfolio manager £1,000.00 £650.00
Head of portfolio £1,100.00 £700.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £700.00 £450.00
Product manager £850.00 £600.00
Senior product manager £950.00 £620.00
Lead product manager £1,000.00 £650.00
Head of product £1,200.00 £700.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,100.00 £550.00
Service owner
Role level UK Rate Offshore Rate
Service owner £800.00 £600.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £700.00 £450.00
QAT analyst £800.00 £560.00
Senior QAT analyst £820.00 £580.00
Lead QAT analyst £900.00 £550.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £850.00 £600.00
Test engineer £850.00 £600.00
Senior test engineer £920.00 £620.00
Lead test engineer £1,000.00 £650.00
Test manager
Role level UK Rate Offshore Rate
Test manager £850.00 £450.00
Head of test £1,100.00 £670.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £500.00 £350.00
Junior DevOps engineer £650.00 £400.00
DevOps engineer £850.00 £600.00
Senior DevOps engineer £1,000.00 £650.00
Senior DevOps engineer - management £1,100.00 £700.00
Lead DevOps engineer £1,200.00 £710.00
Lead DevOps engineer - management £1,300.00 £740.00
Principal DevOps engineer £1,300.00 £740.00
Principal DevOps engineer - management £1,400.00 £860.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £500.00 £300.00
Junior frontend developer £600.00 £400.00
Frontend developer £850.00 £550.00
Senior frontend developer £900.00 £580.00
Lead frontend developer £950.00 £620.00
Head of frontend development £1,300.00 £800.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £600.00 £400.00
Junior developer £650.00 £420.00
Developer £850.00 £580.00
Senior developer £1,000.00 £600.00
Senior developer - management £1,200.00 £750.00
Lead developer £1,400.00 £800.00
Lead developer - management £1,400.00 £800.00
Principal developer £1,400.00 £800.00
Principal developer - management £1,400.00 £800.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £600.00 £400.00
Accessibility specialist £700.00 £510.00
Senior accessibility specialist £750.00 £540.00
Head of accessibility £1,200.00 £700.00
Content designer
Role level UK Rate Offshore Rate
Associate content designer £600.00 £400.00
Junior content designer £650.00 £430.00
Content designer £750.00 £480.00
Senior content designer £850.00 £540.00
Lead content designer £1,000.00 £620.00
Head of content design £1,200.00 £800.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £1,100.00 £700.00
Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £600.00 £400.00
Junior graphic designer £650.00 £430.00
Graphic designer £750.00 £480.00
Senior graphic designer £850.00 £550.00
Lead graphic designer £1,000.00 £650.00
Head of graphic design £1,200.00 £700.00
Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £600.00 £350.00
Junior interaction designer £650.00 £420.00
Interaction designer £700.00 £450.00
Senior interaction designer £1,000.00 £600.00
Lead interaction designer £1,200.00 £700.00
Head of interaction design £1,400.00 £800.00
Service designer
Role level UK Rate Offshore Rate
Associate service designer £650.00 £400.00
Junior service designer £750.00 £480.00
Service designer £850.00 £600.00
Senior service designer £1,000.00 £640.00
Lead service designer £1,200.00 £720.00
Head of service design £1,400.00 £800.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £850.00 £450.00
Lead technical writer £1,000.00 £600.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £600.00 £380.00
Junior user researcher £640.00 £400.00
User researcher £750.00 £480.00
Senior user researcher £950.00 £560.00
Lead user researcher £1,000.00 £580.00
Head of user research £1,200.00 £700.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
18e5058f-7f83-43d2-80f5-7f3f8a2d6251
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
96c45256-c127-4e7c-858c-54446f2ff7ec
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at finance@ictrevolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.