Scrumconnect

Robotic Process Automation (RPA) and Intelligent Automation

Scrumconnect provides a full service – Design, Build, Test, and the Support of RPA solutions including Automation Design, Roadmap Development, Intelligent Process Automation, and Workflow Development.​ We help our clients to define their RPA strategy, select and procure software vendors and identify software automation opportunities

Features

• Process Assessment to identify automation opportunities
• Design and develop RPA solutions tailored to your specific requirements
• Help in Implementation using industry-leading RPA tools
• Integration and Orchestration with existing IT tools and architecture
• Rigorous testing to validate the functionality, reliability, and security
• Comprehensive training programs to manage and maintain the RP
• ongoing maintenance and technical support for the implemented RPA solution
• Trusted partner to help in choosing the right vendor

Benefits

• Deliver business cases to identify areas of value
• Enhanced compliance by taking care of all the security aspects
• Create value from design to support phase
• Trusted partner for guiding organisations on transformations
• Right fit pricing based on requirements
• Guide, mentor and train to create own RPA capabilities

£250 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@scrumconnect.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

110119608441181

Contact

Praveen Karadiguddi
07896206904
sales@scrumconnect.com

Planning

• Planning service: Yes
• How the planning service works: We provide a thorough, strategic approach to set the foundation for your business's success. We focus on understanding your unique needs, objectives, and target audience to create a customised plan that aligns with your vision.; ; Our team of experts delve into market analysis, competitive insights, and future trends to ensure your business is positioned to take advantage of emerging opportunities. From identifying key performance indicators to setting realistic, attainable goals, we prepare your business for sustainable growth and success.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our Training Services are designed to empower your team and outfit them with the knowledge they need to succeed in a constantly evolving digital landscape. We focus on practical, applicable skills that can immediately enhance productivity and efficiency.; ; We provide comprehensive, tailor-made training modules spanning a wide range of topics, from harnessing the power of new technologies, to understanding best practices for digital engagement. Our training methodology focuses on hands-on learning, peer-to-peer coaching, and continuous support to ensure your team gains and retains valuable knowledge.; ; We also offer 'Train the Trainer' sessions, creating internal experts who can continue to disseminate knowledge and skills throughout your organisation. Our objective is not just to train, but to create a culture of continuous learning and innovation in your organisation.; ; In essence, our commitment to quality assurance and rigorous performance testing is aimed at providing you with robust, reliable, and high-performing digital solutions that can stand up to the demands of today's fast-paced digital environment.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Navigating the complexities of setting up new systems and migrating data can be challenging. Our Setup and Migration Services are designed to ensure a seamless transition, minimising downtime and ensuring data integrity. Our team ensures that the systems are fully functional, secure, and optimised for your operational requirements.; ; When it comes to migration, our experts take a meticulous approach to safeguard your valuable data. We handle everything from data cleansing, mapping, and validation to the actual transfer, always prioritising data security and integrity. Our goal is to deliver a smooth migration process, allowing you to continue business as usual, while we handle the technicalities.; ; From initial setup to successful migration, we provide the expertise and support to make the transition smooth and stress-free.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our Quality Assurance Services emphasise thorough testing of all digital components to identify and rectify any issues before they can impact your business. We use a combination of manual and automated testing techniques, covering functionality, usability, compatibility, and security aspects, guaranteeing your systems meet the highest quality standards.; ; Our Performance Testing Services are designed to stress-test your systems under real-world scenarios. We evaluate the performance and responsiveness of your systems under various loads to ensure they are ready to handle peak traffic, minimising the risk of downtime or degradation of service. These tests provide valuable insights that can be used to optimise the system for maximum efficiency.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We deliver expert support services that relieve organisations’ IT departments from the day-to-day demands of maintaining their cloud based applications. We have extensive experience of running and optimising a broad range of bespoke and off-the-shelf (COTS) business applications in a wide range of cloud environments. For many of our customers we support legacy applications and integration points, and we have specifically transitioned support from existing service providers or ESCROW to ourselves. We quickly resolve problems and performance issues, which raise user satisfaction levels.; Our ISO 20000 accredited support methodology is based on the rigour of ITIL and the flexibility of Agile principles and a Dev Ops culture. Services offered include incident investigation, service desk, change controls, service and supplier management, consultancy, hosting and cloud services, solution upgrades and training.; Our ISO 27001 accreditation allows us to support data marked as Official (previously IL0 to IL3) platforms for Government departments

Service scope

• Service constraints: No constraints are envisaged. Each service will be tailored to meet the client’s support requirements and priced accordingly. Please see attached T&Cs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA agreed with client
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: NA
• Support levels: Our support levels include onsite, email and telephone assistance for incident logging and end-user support/service requests. Our projects typically employ an account management structure as as part of our delivery, support and quality assurance processes.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: UI path, Automation Anywhere

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to further reducing our carbon footprint aiming to be carbon neutral by 2050, in line with the Climate Change Act 2008. Work from home; Our team are predominantly home based providing a reduction in emissions linked to travelling to and heating or powering the premises. IT Infrastructure: Scrumconnect has no on-premise server infrastructure with all our services being cloud based with AWS. AWS will be powered by 100% renewable energy by 2025. Cycle to work scheme: To reduce the carbon footprint of employees travelling to the premises we have an established cycle to work incentive

  Covid-19 recovery

  Scrumconnect are committed to providing tangible community benefits for the public sector and driving social change through programs recognised for delivering results for underrepresented and disadvantaged groups. Scrumconnect Cloud has recently launched Scrumconnect Academy, which aims to provide free training and mentorship to retrain people from industries affected by Covid19 to become cloud native experts (Candidates recently made redundant, unemployed individuals with outdated skills, disadvantaged youths, veterans and military spouses and disabled people). Scrumconnect Academy will aim to tackle the misrepresentation of women (make up 26% of tech roles) and Black, Asian or minority ethnic backgrounds (make up 15.2% of tech roles) by focusing recruitment on these underrepresented groups. Additionally, Scrumconnect run 'Get Certified Challenges' periodically where we organised free bootcamps and training materials with AWS to fund exams for those affected by Covid19.

  Tackling economic inequality

  We’ll Provide training/employment opportunities, for those facing barriers to employment and/or are from deprived areas through our various partnership organisations like Diversifying groups, Jobs With pride Support digital literacy through skills development/qualifications attainment/job creation initiatives e.g. 2x starters this month via T-Level apprenticeship program Address skills shortages in high-growth sectors (Tech/Digital/Data); providing educational advice/career development/job opportunities by volunteering and sponsored events

  Equal opportunity

  We will: Ensure equitable treatment of employers, contractors and the communities integral to our value chain by implementing fair employment and equal pay practices Offer high-quality training and job creation initiatives specifically designed to empower individuals who face barriers to employment or come from deprived areas. Example: We welcomed two new starters via Disability Rights UK and in the past year we've seen more than 25% of our new hires originating from ethnic minority backgrounds via Diversifying groups Establish an inclusive work environment aided by our transparent HR policies that apply consistently from the recruitment process through promotion and compensation, benefiting both contractors and employees. Support digital literacy by actively promoting skills development, facilitating qualifications attainment, and launching initiatives that generate employment opportunities

  Wellbeing

  We have a certified mental health and wellness coach within Scrumconnect. We follow our commitment towards the 6 standards of Mental Health and ensure that our contractors/employees/Communities follow the same. We do a half yearly survey of staff engagement and bring in new policies/address needs based on the feedback. We conduct specific initiatives to promote healthy work environments. For e.g.: In times of COVID when people are connected remotely activities like virtual coffee mornings and community forums We have a well defined charter defining roles and responsibilities, job descriptions, work hours, flexible working options provided to every personnel as part of their onboarding process . Employee charter specific for this opportunity will be shared to clients prior to the start of the engagement.

Pricing

• Price: £250 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@scrumconnect.com. Tell them what format you need. It will help if you say what assistive technology you use.