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ADL Smartcare Limited

LifeCurve™ for Healthy Ageing

The LifeCurve™ is a simple yet evidence-based tool (built from hundreds of combined years of expert knowledge). We empower, educate, inform and guide the public (and those who support them), to choices specific to their needs, promoting healthy ageing and helping to manage demand.

Features

  • Individuals can map their ageing journey using the LifeCurve™
  • Browse and complete goals with outcomes tailored to individual needs
  • Simple to use for individuals and families/support network or staff
  • Facilitates assessments by non-registered staff via telephone and/or office-based clinics
  • Fully supported online implementation requiring minimal local IT input
  • Tailored results packages include national and local advice/product supply
  • Provides access to latest research around age-related decline
  • Connection to the LifeCurve™ App for native mobile experience
  • Professional level assessments can be understood by non-professional staff
  • Hosted on ultra-secure, scalable Azure public cloud

Benefits

  • A digital health and care service, enabling scaled support
  • Quick and easy-to-use 24/7 access to self-help for individuals
  • Pre-populated with professional quality advice, minimising service involvement
  • Supports a culture of self-management for independence
  • Enables targeting of budgets and local services based on insight
  • Provides mapping to help triage individuals into relevant services
  • Benchmarks and measures impact of early intervention and prevention
  • Tool that can be used in a multi-agency environment
  • Enables public services to minimise short and long-term care costs
  • Flexible in order to manage varying levels of demand

Pricing

£3,301 an instance a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@adlsmartcare.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 1 0 1 2 2 0 0 2 0 4 9 3 0 3

Contact

ADL Smartcare Limited Peter Bowen
Telephone: 0114 286 6222
Email: gcloud@adlsmartcare.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No technical constraints
System requirements
  • Any supported browser
  • Our websites whitelisted if necessary

User support

Email or online ticketing support
Email or online ticketing
Support response times
We have specific SLA response and resolution times but we aim to acknowledge tickets within one working day.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We offer a number of support packages during the course of the subscription, ranging from minimal support and communication to hands-on project management.
Additional support or custom work may be purchased at SFIA rates.
Further information is available in the Service Definition and Pricing documents.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onboarding is started with a conference call with the project champion (or project group if that has been defined) to explain the onboarding timescales and requirements. Online meetings are booked with the project group to introduce the onboarding documenation, where users can choose content from a predefined range, or add their own local information to further enhance the scope of the service. Training is delivered towards the end of the onboarding process to those staff interacting with our system administration tools, for monitoring or reporting purposes. Depending on the services commissioned, we would also provide a service integration workshop, where we work with you to define and re-engineer any business processes necessary to optimise the use of the solution.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • .docx
  • .xlsx
End-of-contract data extraction
Service Users may enact their GDPR rights by emailing privacy@adlsmartcare.com.
End-of-contract process
At the end of the contract the Buyer will be given 30 days to confirm that they have taken the following steps:
1. Supplied alternative web address for signposting existing users.
2. Notified contact centre staff to no longer signpost to the service.
3. Removed links to the service from any websites operated by the Buyer.
4. Removal of references to ADL Smartcare within corresponding literature.

ADL Smartcare confirms it will:
1. Hold the data in accordance with data retention policy.
2. Lock staff access to relevant services.
3. Signpost users requesting help to the appropriate services.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The services have all of the same features and content, the service uses a mobile responsive design for improved user experience.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Our LifeCurve™ Pro website provides controlled access to an organisation or team’s authorised staff to monitor the usage or activity on a LifeCurve™ Public Website or LifeCurve™ App associated with your organisation. It also has the facility to create and view orders for equipment solutions.
Depending on the setup purchased, it can be used to facilitate in-person, virtual or telephone LifeCurve™ or independence assessments - in higher volumes than conventional home or environmental visits. Staff are also able to email a person’s assessment to them, handing it over for the person to take control if they so wish.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
None to date.
API
No
Customisation available
Yes
Description of customisation
The LifeCurve™ Pro and Public websites can be customised to include an Buyer's local logo, and local contact details. Buyers can also choose from a range of images to customise the homepage of their LifeCurve™ Public website.
For an additional fee, Buyers may add bespoke content such as local services & locally provided equipment to enhance the nationally available knowledge within the service.

Scaling

Independence of resources
Our UK services are hosted on load-balanced servers within ADL Smartcare’s private cloud, with multiple redundancy hardware, with webservers, database servers, load balancers, etc.

The infrastructure has been designed by enterprise solution architects at Cyberfort, with security, redundancy and resilience embedded. ADL Smartcare has its own dedicated private cloud as defined by the National Institute of Standards Technology (NIST). The private cloud enables the benefits of virtualisation, with the security of dedicated hardware and software operated entirely for ADL Smartcare.

Data for UK customers is hosted in segregated databases, hosted within database servers with high-availability groups and failover database servers.

Analytics

Service usage metrics
Yes
Metrics types
Real time reporting, access to Google Analytics and selected metrics via Google Looker Studio. Access to information about website traffic, content accessed, areas of need explored and other user behaviours. Access to an annual insight report with content around the ageing population, benchmarking against other Local Authority areas, and commentary on current usage and future improvements.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach
Encryption of physical media where physical location cannot be controlled or subject to client requirements.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users are not able to export data manually from our services. For more information, and to discuss your requirements, please get in touch with us at gcloud@adlsmartcare.com.
Data export formats
Other
Data import formats
Other

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
SSH with public key encryption

Availability and resilience

Guaranteed availability
A customer receives a commitment in their contract of 99.5% uptime. In addition, the service has clear SLA’s timeframes which can be supplied on request. ADL Smartcare does not provide service credits due to a failure.
Approach to resilience
ADL Smartcare has its own dedicated private cloud with multiple redundancy hardware, with webservers, database servers, load balancers etc. For more information, and to discuss your requirements, please get in touch with us at gcloud@adlsmartcare.com.
Outage reporting
Our private cloud is continuously monitored with alerts automatically responded to by our provider’s technical support teams and ISO27001/ITIL certified service desk. In the event of an outage, ADL Smartcare would notify the leads at the respective customer sites via our ticketing system, emails and phone alerts. We would provide a full breakdown of the issue and the estimated time to resolve it.

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
We use username and password authentication, as well as segregation of services. In LifeCurve Pro we also implement roles-based permissions. For more information please contact us at gcloud@adlsmartcare.com.
Access restrictions in management interfaces and support channels
It is not possible for a user of our LifeCurve Pro website to alter or edit the service e.g. shut down a service or restart. They are only able to view activity in their area e.g. viewing assessments, reports and outcomes.

The LifeCurve Pro website will be set up with individual named licenses with differing roles based on the Buyer’s specific requirements. The roles have differing access to management interface with differing views to datasets and functionality.

For more information please contact us at gcloud@adlsmartcare.com.
Access restriction testing frequency
Never
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
ADL Smartcare has an established Security Board who are responsible for governing and overseeing all measures to maintain the security of our data and systems. This Board is chaired by our CEO & MD. For more information, please request our Information Security Policy by emailing gcloud@adlsmartcare.com.
Information security policies and processes
Please request our Information Security Policy by emailing gcloud@adlsmartcare.com. The key aspects of this policy and all associated policies have been developed in accordance with the British Standard for Information security BS7799 – 3:2006 which is harmonised with ISO/IEC 27001:2005.

This Information Security policy is supported by further policies, standards, guidelines and procedures as listed below:

- Information Classification and Handling Policy
- Physical Security Policy
- Systems Infrastructure Policy
- Access Control Policy
- E-Mail Policy
- Internet Acceptable Use Policy
- Incident Reporting and Management Policy

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The Software Configuration Model operated by ADL Smartcare ensures that:
1. software configuration and change management is managed carefully within the organisation. We use several software development systems, such as Azure DevOps, to manage, track and audit the development backlog, software changes, deployment pipelines and configuration of services.

2. prior to any change going live, it has been tested for compatibility with the production environment and any security risks assessed. The nominated member of the Security Board at ADL Smartcare is then informed.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Once a vulnerability is discovered it is categorised and assessed for impact and urgency and then the relevant action taken. All responses to identified vulnerabilities are overseen by a member of the Security Board of ADL Smartcare.

ADL Smartcare have managed patch support from Cyberfort, and updates are communicated to our Security Team. Once tested, these patches are then applied by Cyberfort to the production environment within two weeks. Critical patches are usually deployed within 24-48 hours.

Information about vulnerabilities is sourced from a variety of internal and external channels, including from US-CERT, CISA and the NCSC; and Cyberfort.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The production infrastructure and environment is actively monitored for potential vulnerabilities through endpoint security agents and a group-wide reporting tool.

Cyberfort operates a ISO27001 and ITIL compliant service desk, with 24/7/365 monitoring of the private cloud infrastructure. Incidents are logged within 15 minutes of detection by automated monitoring or ADL Smartcare staff. In the event of potential compromise being detected, Security Board are alerted immediately, and our Incident Management policy enacted.

Incidents response times depend on the category and urgency of the incident. Critical incidents are responded to within 1 working hour, with a target resolution of 1 working day.
Incident management type
Supplier-defined controls
Incident management approach
We follow defined processes for common support requests or events, with defined paths for escalation, which are dependent on impact and urgency. Where there is no pre-existing procedure for an unforeseen event, request or incident, the team may create additional procedures and must document them, subject to review and approval by the ADL Smartcare Security Board.

Support requests or incident reports can be submitted to ADL Smartcare via our dedicated support email address, or the support request form within each service (with requests logged automatically within our CRM system; Or via telephone. Incident reports are emailed to affected customer(s).

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Wellbeing

Fighting climate change

We think there is real merit in empowering willing, and digitally equipped older people to help themselves, through access to person-specific healthy ageing and independence advice. The same digital technology can support phone assessments and central ‘clinics’. These all have the added benefit of reducing the need for home visits for at least a proportion of demand. Reducing home visits - whenever they can be legitimately avoided, reduces the unproductive staff travelling time, and the environmental impact of driving to multiple appointments. (The incremental impact on servers providing access to online information is very small – especially on infrastructure that can be ramped up and down to meet demand.) Petrol cars emit 174g CO2e per km in 2021, and diesel cars 168g CO2e per km (source Statista 27-10-21). Experience shows a typical local authority could avoid at least 8000 visits/year using this technology, which based on an average of say 171 g of CO2e per km for a round trip of say 10 km, has the potential to reduce CO2 emissions by 13.7 tonnes/year for each service.

Covid-19 recovery

During the pandemic it is estimated that significant numbers of older people have experienced deconditioning with a range of consequences unless addressed (1). We know there is a high correlation with functional status measured by the ADL LifeCurve™ and healthcare costs (2) - each stage lower on the hierarchy of functional decline costs an extra £640/year. We also know that much of this deconditioning is reversible with appropriate exercise and assistive technology interventions (3). The challenge of supporting Covid-19 recovery is not understanding what we need to do, but rather having the capacity to assess & address needs in volume, using knowledge from Allied Healthcare Professionals. ADL Smartcare’s unique knowledgebase has been developed with highly experienced AHPs over 20 years. This can be digitally delivered direct, through friends, family etc, to provide the potential to rapidly reverse this deconditioning and measure the impact (and carries the same Professional Indemnity coverage as the Professionals who helped develop it).

(1) Wider impacts of COVID-19 on physical activity, deconditioning and falls in older adults https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1010501/HEMT_Wider_Impacts_Falls.pdf
(2) The Scottish National LifeCurve™ survey: costs of functional decline, opportunities to achieve early intervention to support well-being in later life, and meaningfulness of the LifeCurve™
https://doi.org/10.1016/j.puhe.2019.10.014
(3) New horizons in the compression of functional decline, Age and Ageing 2018
https://doi.org/10.1093/ageing/afy145

Wellbeing

It is clear that by helping people maintain and/or improve their functional status, we will also improve their health (1) and given they will have better functional capability, they will enjoy improved wellbeing. Supporting family caregivers to assist their loved ones, can ease the pressure on the caregivers too. Many of these family caregivers also have other family and work commitments, the pressure of all of these typically has significant impact on their own health & wellbeing. Access to on-demand expert advice could play a valuable role in mitigating some of this pressure. (1) New horizons in the compression of functional decline, Age and Ageing 2018 https://doi.org/10.1093/ageing/afy145

Pricing

Price
£3,301 an instance a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@adlsmartcare.com. Tell them what format you need. It will help if you say what assistive technology you use.