LifeCurve™ for Healthy Ageing
The LifeCurve™ is a simple yet evidence-based tool (built from hundreds of combined years of expert knowledge). We empower, educate, inform and guide the public (and those who support them), to choices specific to their needs, promoting healthy ageing and helping to manage demand.
Features
- Individuals can map their ageing journey using the LifeCurve™
- Browse and complete goals with outcomes tailored to individual needs
- Simple to use for individuals and families/support network or staff
- Facilitates assessments by non-registered staff via telephone and/or office-based clinics
- Fully supported online implementation requiring minimal local IT input
- Tailored results packages include national and local advice/product supply
- Provides access to latest research around age-related decline
- Connection to the LifeCurve™ App for native mobile experience
- Professional level assessments can be understood by non-professional staff
- Hosted on ultra-secure, scalable Azure public cloud
Benefits
- A digital health and care service, enabling scaled support
- Quick and easy-to-use 24/7 access to self-help for individuals
- Pre-populated with professional quality advice, minimising service involvement
- Supports a culture of self-management for independence
- Enables targeting of budgets and local services based on insight
- Provides mapping to help triage individuals into relevant services
- Benchmarks and measures impact of early intervention and prevention
- Tool that can be used in a multi-agency environment
- Enables public services to minimise short and long-term care costs
- Flexible in order to manage varying levels of demand
Pricing
£3,301 an instance a year
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
1 1 0 1 2 2 0 0 2 0 4 9 3 0 3
Contact
ADL Smartcare Limited
Peter Bowen
Telephone: 0114 286 6222
Email: gcloud@adlsmartcare.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- No technical constraints
- System requirements
-
- Any supported browser
- Our websites whitelisted if necessary
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We have specific SLA response and resolution times but we aim to acknowledge tickets within one working day.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
We offer a number of support packages during the course of the subscription, ranging from minimal support and communication to hands-on project management.
Additional support or custom work may be purchased at SFIA rates.
Further information is available in the Service Definition and Pricing documents. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Onboarding is started with a conference call with the project champion (or project group if that has been defined) to explain the onboarding timescales and requirements. Online meetings are booked with the project group to introduce the onboarding documenation, where users can choose content from a predefined range, or add their own local information to further enhance the scope of the service. Training is delivered towards the end of the onboarding process to those staff interacting with our system administration tools, for monitoring or reporting purposes. Depending on the services commissioned, we would also provide a service integration workshop, where we work with you to define and re-engineer any business processes necessary to optimise the use of the solution.
- Service documentation
- Yes
- Documentation formats
-
- Other
- Other documentation formats
-
- .docx
- .xlsx
- End-of-contract data extraction
- Service Users may enact their GDPR rights by emailing privacy@adlsmartcare.com.
- End-of-contract process
-
At the end of the contract the Buyer will be given 30 days to confirm that they have taken the following steps:
1. Supplied alternative web address for signposting existing users.
2. Notified contact centre staff to no longer signpost to the service.
3. Removed links to the service from any websites operated by the Buyer.
4. Removal of references to ADL Smartcare within corresponding literature.
ADL Smartcare confirms it will:
1. Hold the data in accordance with data retention policy.
2. Lock staff access to relevant services.
3. Signpost users requesting help to the appropriate services.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The services have all of the same features and content, the service uses a mobile responsive design for improved user experience.
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
-
Our LifeCurve™ Pro website provides controlled access to an organisation or team’s authorised staff to monitor the usage or activity on a LifeCurve™ Public Website or LifeCurve™ App associated with your organisation. It also has the facility to create and view orders for equipment solutions.
Depending on the setup purchased, it can be used to facilitate in-person, virtual or telephone LifeCurve™ or independence assessments - in higher volumes than conventional home or environmental visits. Staff are also able to email a person’s assessment to them, handing it over for the person to take control if they so wish. - Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- None to date.
- API
- No
- Customisation available
- Yes
- Description of customisation
-
The LifeCurve™ Pro and Public websites can be customised to include an Buyer's local logo, and local contact details. Buyers can also choose from a range of images to customise the homepage of their LifeCurve™ Public website.
For an additional fee, Buyers may add bespoke content such as local services & locally provided equipment to enhance the nationally available knowledge within the service.
Scaling
- Independence of resources
-
Our UK services are hosted on load-balanced servers within ADL Smartcare’s private cloud, with multiple redundancy hardware, with webservers, database servers, load balancers, etc.
The infrastructure has been designed by enterprise solution architects at Cyberfort, with security, redundancy and resilience embedded. ADL Smartcare has its own dedicated private cloud as defined by the National Institute of Standards Technology (NIST). The private cloud enables the benefits of virtualisation, with the security of dedicated hardware and software operated entirely for ADL Smartcare.
Data for UK customers is hosted in segregated databases, hosted within database servers with high-availability groups and failover database servers.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Real time reporting, access to Google Analytics and selected metrics via Google Looker Studio. Access to information about website traffic, content accessed, areas of need explored and other user behaviours. Access to an annual insight report with content around the ageing population, benchmarking against other Local Authority areas, and commentary on current usage and future improvements.
- Reporting types
-
- Real-time dashboards
- Regular reports
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Other
- Other data at rest protection approach
- Encryption of physical media where physical location cannot be controlled or subject to client requirements.
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Users are not able to export data manually from our services. For more information, and to discuss your requirements, please get in touch with us at gcloud@adlsmartcare.com.
- Data export formats
- Other
- Data import formats
- Other
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Other
- Other protection within supplier network
- SSH with public key encryption
Availability and resilience
- Guaranteed availability
- A customer receives a commitment in their contract of 99.5% uptime. In addition, the service has clear SLA’s timeframes which can be supplied on request. ADL Smartcare does not provide service credits due to a failure.
- Approach to resilience
- ADL Smartcare has its own dedicated private cloud with multiple redundancy hardware, with webservers, database servers, load balancers etc. For more information, and to discuss your requirements, please get in touch with us at gcloud@adlsmartcare.com.
- Outage reporting
- Our private cloud is continuously monitored with alerts automatically responded to by our provider’s technical support teams and ISO27001/ITIL certified service desk. In the event of an outage, ADL Smartcare would notify the leads at the respective customer sites via our ticketing system, emails and phone alerts. We would provide a full breakdown of the issue and the estimated time to resolve it.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Username or password
- Other
- Other user authentication
- We use username and password authentication, as well as segregation of services. In LifeCurve Pro we also implement roles-based permissions. For more information please contact us at gcloud@adlsmartcare.com.
- Access restrictions in management interfaces and support channels
-
It is not possible for a user of our LifeCurve Pro website to alter or edit the service e.g. shut down a service or restart. They are only able to view activity in their area e.g. viewing assessments, reports and outcomes.
The LifeCurve Pro website will be set up with individual named licenses with differing roles based on the Buyer’s specific requirements. The roles have differing access to management interface with differing views to datasets and functionality.
For more information please contact us at gcloud@adlsmartcare.com. - Access restriction testing frequency
- Never
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- ADL Smartcare has an established Security Board who are responsible for governing and overseeing all measures to maintain the security of our data and systems. This Board is chaired by our CEO & MD. For more information, please request our Information Security Policy by emailing gcloud@adlsmartcare.com.
- Information security policies and processes
-
Please request our Information Security Policy by emailing gcloud@adlsmartcare.com. The key aspects of this policy and all associated policies have been developed in accordance with the British Standard for Information security BS7799 – 3:2006 which is harmonised with ISO/IEC 27001:2005.
This Information Security policy is supported by further policies, standards, guidelines and procedures as listed below:
- Information Classification and Handling Policy
- Physical Security Policy
- Systems Infrastructure Policy
- Access Control Policy
- E-Mail Policy
- Internet Acceptable Use Policy
- Incident Reporting and Management Policy
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
The Software Configuration Model operated by ADL Smartcare ensures that:
1. software configuration and change management is managed carefully within the organisation. We use several software development systems, such as Azure DevOps, to manage, track and audit the development backlog, software changes, deployment pipelines and configuration of services.
2. prior to any change going live, it has been tested for compatibility with the production environment and any security risks assessed. The nominated member of the Security Board at ADL Smartcare is then informed. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
Once a vulnerability is discovered it is categorised and assessed for impact and urgency and then the relevant action taken. All responses to identified vulnerabilities are overseen by a member of the Security Board of ADL Smartcare.
ADL Smartcare have managed patch support from Cyberfort, and updates are communicated to our Security Team. Once tested, these patches are then applied by Cyberfort to the production environment within two weeks. Critical patches are usually deployed within 24-48 hours.
Information about vulnerabilities is sourced from a variety of internal and external channels, including from US-CERT, CISA and the NCSC; and Cyberfort. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
The production infrastructure and environment is actively monitored for potential vulnerabilities through endpoint security agents and a group-wide reporting tool.
Cyberfort operates a ISO27001 and ITIL compliant service desk, with 24/7/365 monitoring of the private cloud infrastructure. Incidents are logged within 15 minutes of detection by automated monitoring or ADL Smartcare staff. In the event of potential compromise being detected, Security Board are alerted immediately, and our Incident Management policy enacted.
Incidents response times depend on the category and urgency of the incident. Critical incidents are responded to within 1 working hour, with a target resolution of 1 working day. - Incident management type
- Supplier-defined controls
- Incident management approach
-
We follow defined processes for common support requests or events, with defined paths for escalation, which are dependent on impact and urgency. Where there is no pre-existing procedure for an unforeseen event, request or incident, the team may create additional procedures and must document them, subject to review and approval by the ADL Smartcare Security Board.
Support requests or incident reports can be submitted to ADL Smartcare via our dedicated support email address, or the support request form within each service (with requests logged automatically within our CRM system; Or via telephone. Incident reports are emailed to affected customer(s).
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Wellbeing
Fighting climate change
We think there is real merit in empowering willing, and digitally equipped older people to help themselves, through access to person-specific healthy ageing and independence advice. The same digital technology can support phone assessments and central ‘clinics’. These all have the added benefit of reducing the need for home visits for at least a proportion of demand. Reducing home visits - whenever they can be legitimately avoided, reduces the unproductive staff travelling time, and the environmental impact of driving to multiple appointments. (The incremental impact on servers providing access to online information is very small – especially on infrastructure that can be ramped up and down to meet demand.) Petrol cars emit 174g CO2e per km in 2021, and diesel cars 168g CO2e per km (source Statista 27-10-21). Experience shows a typical local authority could avoid at least 8000 visits/year using this technology, which based on an average of say 171 g of CO2e per km for a round trip of say 10 km, has the potential to reduce CO2 emissions by 13.7 tonnes/year for each service.Covid-19 recovery
During the pandemic it is estimated that significant numbers of older people have experienced deconditioning with a range of consequences unless addressed (1). We know there is a high correlation with functional status measured by the ADL LifeCurve™ and healthcare costs (2) - each stage lower on the hierarchy of functional decline costs an extra £640/year. We also know that much of this deconditioning is reversible with appropriate exercise and assistive technology interventions (3). The challenge of supporting Covid-19 recovery is not understanding what we need to do, but rather having the capacity to assess & address needs in volume, using knowledge from Allied Healthcare Professionals. ADL Smartcare’s unique knowledgebase has been developed with highly experienced AHPs over 20 years. This can be digitally delivered direct, through friends, family etc, to provide the potential to rapidly reverse this deconditioning and measure the impact (and carries the same Professional Indemnity coverage as the Professionals who helped develop it).
(1) Wider impacts of COVID-19 on physical activity, deconditioning and falls in older adults https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1010501/HEMT_Wider_Impacts_Falls.pdf
(2) The Scottish National LifeCurve™ survey: costs of functional decline, opportunities to achieve early intervention to support well-being in later life, and meaningfulness of the LifeCurve™
https://doi.org/10.1016/j.puhe.2019.10.014
(3) New horizons in the compression of functional decline, Age and Ageing 2018
https://doi.org/10.1093/ageing/afy145Wellbeing
It is clear that by helping people maintain and/or improve their functional status, we will also improve their health (1) and given they will have better functional capability, they will enjoy improved wellbeing. Supporting family caregivers to assist their loved ones, can ease the pressure on the caregivers too. Many of these family caregivers also have other family and work commitments, the pressure of all of these typically has significant impact on their own health & wellbeing. Access to on-demand expert advice could play a valuable role in mitigating some of this pressure. (1) New horizons in the compression of functional decline, Age and Ageing 2018 https://doi.org/10.1093/ageing/afy145
Pricing
- Price
- £3,301 an instance a year
- Discount for educational organisations
- No
- Free trial available
- No