CGI

Microsoft 365 Services

Provisioning and implementation of support for Microsoft 365 services including Office Professional Plus, SharePoint, Exchange and Lync for Enterprise instant messaging. It also comprises Service Desk, monitoring and service management.

Features

• Implementation, Migration and Support of Microsoft 365
• Exchange
• Sharepoint
• Teams
• Data Loss Prevention
• Mobile Device and Application Management
• User Experience measurement
• Modern Management, Enterprise Management + Security
• Sectors:Justice, Policing, Prosecution, Courts, Prisons, Probation, Central Government, Education,
• Sectors: Space and Defence

Benefits

• Effective management of incidents, problems and changes
• Peace of mind that your service is operating as expected
• Billings for the service are justifiable and managed effectively
• Security and connectivity (official/official sensitive/secret)
• Data driven insights from workspace analytics
• Alignment with MS Windows Evergreen management
• Maximisation of Office 365 licence portfolio

£517 to £1,498 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

110488829857169

Contact

CCS Frameworks Team
08450707765
uk.gen.ccsframeworks@cgi.com

Planning

• Planning service: Yes
• How the planning service works: Investigation of existing requirements and services which will then allow for us to plan a suitable implementation to meet needs of client
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Azure, Office 365, EMS

Training

• Training service provided: Yes
• How the training service works: Microsoft Certified Training Material for use in a wide variety of training scenarios
• Training is tied to specific services: Yes
• Services the training service works with: Microsoft

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: See Service Defintion
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Azure, Office 365, Enterprise, Mobility and Security
  • Modern Management (MS Intune)

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: This service does not provide support. See other services such as CGI - Service Desk as a Service

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek Certification Limited
• ISO/IEC 27001 accreditation date: 07/04/2021
• What the ISO/IEC 27001 doesn’t cover: Nothing. The certification covers "The provision of outsourcing, project and consultancy services including development and delivery activities plus the management of people, technologies and physical security in accordance with the Statement of Applicability version 6, dated 24th August 2020."
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Covid-19 recovery:

  Covid-19 recovery

  CGI is committed to continuously improving workplace conditions and to support the COVID-19 recovery effort. Many of our teams involved in delivering these services operate effective blended remote working arrangements which helps manage social distancing constraints and reduces unnecessary travel and associated environmental impact.; ; Specifically through our Microsoft 365 services, we look to share our knowledge of remote working solutions and devices. Developing services that actively enable greater freedoms within the workplace and hybrid working benefiting organisations and employees.
• Tackling economic inequality:

  Tackling economic inequality

  CGI is committed to ensuring careers in STEM are accessible for all. We will continue to provide a range of new employment and training opportunities which include professional, graduate and apprenticeships. To create new skills in the IT industry, we offer a range of IT-based apprenticeships and partner with various university training partners to deliver our Technology Industry Gold accredited Degree Apprenticeships.; ; We proudly support social enterprises FastFutures and Bounceback, providing mentoring, CV writing and interview skills to young people and prison leavers, enabling them to become work-ready. CGI’s EmployABILITY programme helps underrepresented students to build skills needed to pursue a successful career in STEM, through mentoring provided by our members. ; ; CGI is supporting the Government’s priority to grow and diversify supply chains by working with a variety of partners. The majority of the 1,600 suppliers we use to support the delivery of services to our clients are UK based organisations, with over 600 Small and Medium Enterprises (SMEs). We are a Member of the Business Disability Forum and are signatories of the Prompt Payment Code.; ; We select our suppliers based on not just technical merit and capability but also alignment with our vision and goals. Our procurement process develops a deep understanding of each new supplier through a materiality rating checklist. All our preferred suppliers are audited against these checks annually, and actions are taken if a supplier’s rating drops.; ; Throughout our engagements, any change control will include a check on potential inclusion of SME, Social Enterprises or new businesses. This will include advertising opportunities on Contract Finder. We also welcome input from our clients, as they are often approached directly and have valuable insight in supplier offerings. ; ; For transparency we will report on the number, value and proportion of contract spend being undertaken by SMEs and Social Enterprises.
• Equal opportunity:

  Equal opportunity

  At CGI we encourage diversity in our workplace and inclusivity at work is one of our priorities. We commit to: - Continuing to measure and reduce our Gender and Ethnicity Pay Gap - Publishing our disability metrics - Inclusive and accessible recruitment practices - Investing in training and progression CGI are proud of the progression with our Gender pay gap figures. While our ethnicity pay gap is relatively small, we know that a higher representation of minority ethnic employees at senior levels will reduce it further. This is now one of our main objectives. We recently updated our systems, enabling our members to declare whether they consider themselves to have a disability. We will publish this data through the Voluntary Reporting Framework. We will invite all employment applicants to complete a Clear Talents profile, an easy-to-use tool that helps us to treat candidates fairly; accommodating any requirements they may have. We revisit Clear Talents once candidates join to identify potential further adjustments to their working environment, providing Disability Passports if a long-term adjustment is required. We will promote our vacancies with specialist business communities including networking hub for LGBT+ professionals, myGWork, and disability job board, Evenbreak. CGI invests in a minimum of two weeks training and personal development each year for every member. Using Academia, our platform of comprehensive learning content and tools, members can follow various learning pathways leading to certified qualifications. We will report our mean and median percentage pay gaps annually and provide confirmation of publishing of disability metrics via the Voluntary Reporting Framework annually. We do not tolerate modern slavery in any part of our business or supply chains. This is reflected in our published Modern Slavery Statements. Our reporting commitments, both contractual, statutory and voluntary will deliver significant transparency against our Equal Opportunity responsibilities.

Pricing

• Price: £517 to £1,498 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.