Bright Cyber (Voodoo technology LTD)

Anecdotes - Automated GRC service

The anecdotes ComplianceOS allow GRC teams to leverage data to automate, manage and mature their Compliance programs. Data is collected from core organizational tooling, analyzed, and then applied to relevant contexts - framework management, risk management and user access management.

Features

• Automated evidence collection
• Continuous control monitoring
• GRC framework cross-mapping
• Data powered risk management
• User access management and reviews
• GRC executive reporting
• GRC audit management

Benefits

• Remove manual evidence collection and stakeholder friction
• Monitor compliance obligations continuously and with ease
• Cut out siloed processes and duplication of efforts
• Scale your compliance program efficiently and effectively
• Perform asynchronous audits by collaborating with your external auditors
• Gain real time visibility into your organizational risk exposure

£36,250 an instance

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at murray.pearce@bright-cyber.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

110750455303341

Contact

Murray Pearce
07788 560 801
murray.pearce@bright-cyber.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No system constraints
• System requirements: Access to a supported browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA is 8 hours, standard response time is 30 mins (Sunday-Friday)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: N/A
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All new customers have a dedicated customer success manager (who leads the onboarding process and continues to manage the relationship with the customer thereafter) as well as a dedicated technical account manager who ensures the initial setup process runs smoothly. The onboarding process is clearly defined and Zoom-based training sessions are a part of the program. Additionally, documentation and training videos are available in the help center.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers can opt to leverage the Anecdotes data delegation capabilities, in which case customer data is stored within the customer's perimeter. ; ; If customer data is stored within the Anecdotes perimeter, Anecdotes will extract and provide all data to customers upon request.
• End-of-contract process: Customer access to the solution expires at the contract end date. There are no requirements or additional costs for data export at the end of a contract or other offboarding required.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Users can push data into the system (evidence data, new risks etc.) and extract data from the system (evidence data, risk data, metadata etc.)
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Our product is hosted on cloud infrastructure with automated scaling and redundancy configurations. Uptime reports are available on our status page.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Anecdotes

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All organizational assets used for storing data are encrypted using industry-standard ciphers. This is validated annually in SOC2 and ISO 27001 audits and frequent vulnerability scanning.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Either within the user interface or using the Anecdotes API. If further assistance is required, Anecdotes can provide the data via another channel at the customer's request.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • PDF
  • .docx
  • .xlsx

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: By encrypting data in transit using industry-standard, non-deprecated protocols.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: By encrypting data in transit using industry-standard, non-deprecated protocols.

Availability and resilience

• Guaranteed availability: - Severity level 1 - The Services are `inaccessible, or operation of the Services are impaired to the extent that major components of the Services are not operational - response time within 24 hours. ; ; - Severity level 2 - Certain essential components of the Services are impaired which has a significant impact on the activity of the Customer - response time within 48 hours. ; ; - Severity level 3 - Errors in non-essential features of the Services such as UI, UX related and have little or no impact on the normal operation of the Services to the Customer - response time according to ongoing maintenance releases.
• Approach to resilience: This cloud-based service relies on Google cloud infrastructure and leveraging resilience capabilities made available by Google (such as multiple-availability zones to which our service can failover if needed).
• Outage reporting: A status page to which customers can subscribe.

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: A role-based access control mechanism is employed both internally within the organization, and within the service offering.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: Users can authenticate either using an identity provider, or leveraging a secure email based mechanism.

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Anecdotes have the following certifications that apply
  • ISO 27001
  • ISO27017
  • ISO 28000:2007
  • ISO 27018
  • ISO 27701
  • ISO 27032

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Responsibility for our information security sits with the Managing Director, and the Head of Consulting is responsible for creating and managing information security policies and their adoption.
• Information security policies and processes: Bright Cyber are Cyber Essentials Certified and ISO 27001 compliant, but not yet certified. Security policies and processes are based on ISO 27001 and we are working towards certification. ; ; This service is provided by Anecdotes they hold the following certifications: ; ISO 27017, ISO 27018, ISO 27032, ISO 27701, SOC2 Type 2 report, SOC1 Type 2.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Anecdotes has a formalized change management process. Application and infrastructure changes go through review and approval processes. A formal SDLC process has been established and is assessed as part of annual internal and external audits.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Anecdotes utilize modern tools to scan both infrastructure and the application service offering continuously. Findings are remediated as part vulnerability management policy timelines. Additionally, the CISO is part of several special interest groups.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Anecdotes leverage modern tools (intrusion detection and prevention, observability tooling etc.). A formal logging and monitoring policy is established. Alerts are triggered for specific actions which may initiate the incident response process.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Anecdotes has established formal incident response procedures, with roles and responsibilities defined, and common scenarios. Users can report incidents to a dedicated email address or within the user interface of the service offering. Incident reports/post-mortems are made available to relevant parties upon request and are communicated internally.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Bright Cyber is certified as a Green Small Business. ; ; Our full policy and certificate information is available on our website or by request.; ; Bright Cyber's corporate infrastructure is cloud-first based on Microsoft, AWS, and tier-1 providers with comprehensive environmental and sustainability policies. ; ; Furthermore, we reduce our carbon footprint through the following policies ; ; - Disposing of IT and assets using WEEE-compliant and ISO 14001:2105 certified providers ; - Service delivery is conducted remotely wherever possible ; - Business travel is via public transport wherever possible ; - Service documentation is electronic to reduce printing waste.

  Equal opportunity

  Bright Cyber is committed to fairness in all aspects of our business in how we conduct ourselves with employees, clients, and suppliers. ; ; Our policy is that employees, and potential employees, are treated equally regarding recruitment, pay, development, and career progression opportunities and that we treat people based on merit regardless of disability, gender, race, or similar factors. ; ; Please also see our modern anti-slavery policy on our website or by request.

  Wellbeing

  Bright Cyber recognise that mental fitness is a fundamental pillar in building a high-performing, resilient and sustainable team and that these attributes are important when servicing our clients and their success. ; ; Bright Cyber offers all employees participation in the world-leading Positive Intelligence program to enhance relationships, performance and well-being. ; ; Furthermore, we offer this program as a community initiative to security leaders, without any cost, to increase our social value within our security community. ; ; Details of the program and how to apply are available on our website or by request.

Pricing

• Price: £36,250 an instance
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: POC are available to the clients and are configured based on their specific requirements, this will usually be for a period of 2-4 weeks.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at murray.pearce@bright-cyber.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.