INTERSYSTEMS CORPORATION

IRIS For Health

InterSystems IRIS for Health is a data platform to build and deploy applications that connect data and application silos. InterSystems IRIS for Health data platform provides capabilities required to implement real-time, smart data fabric architectures in a single product, eliminating the need to implement, integrate, and maintain dozens of technologies.

Features

• Unified multimodal data platform supporting relational, nonrelational access
• Seamless healthcare interoperability across HL7 FHIR DICOM IHE and UK
• Advanced FHIR support for R3 R4 R5 APIs SQL
• Machine learning vector search RAG orchestration for AI applications
• Concurrent transactional analytical processing delivering immediate insights
• Vertical and horizontal scalability across workloads data sizes and users
• Powerful flexible integration technology supporting enterprise data fabric
• Cloud agnostic deployment across AWS Azure and Google Cloud
• IIsolated virtual private cloud instance dedicated exclusively to your organisation
• Enterprise class performance, security, and availability.

Benefits

• Lowest TCO through integrated high-performance multi-model interoperable resilient data engine
• Bring processing to data reducing movement errors latency costs security
• Healthcare interoperability with low-code tooling across standards systems applications
• Self-service access to unified real-time and historical enterprise data
• Fast secure reliable platform for mission-critical high-performance applications
• Non-disruptive platform complementing existing infrastructure legacy systems applications
• No infrastructure to support with fully managed monitored cloud services
• No software maintenance including patches updates operating systems security
• Better use of technical resources focused on strategic value creation
• Cloud agnostic scalability delivering on-demand capacity across major providers

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@intersystems.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

111103520830109

Contact

Alex Tapper
01753 836929
bidteam@intersystems.com

About your service

• Service categories:

  PaaS

  Data Management

  • Database management systems
  • Databases
  • Database administration and development
  • Data integration and intelligence

Service scope

• Service constraints: No applicable constraints. Refer to Service Definition, Pricing and License Terms.
• System requirements: Refer to Service Definition, Pricing and License Terms.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud

User support

• Email or online ticketing support: Yes
• Support response times: InterSystems Worldwide Response Center is accessible 24 x7 via phone, email or web-based support portal. Our intention is to provide an immediate response. All contacts have a response within 30 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: InterSystems Technical Assistance Services are provided on a 24x7 basis as standard for customers with a valid InterSystems software subscription license. The customer sets the support priority and may elevate it at any time. InterSystems staff may also elevate the priority but will not lower it without customer authorisation.; ; Customer Problems:; • Crisis – Immediate and continuous 24-hour attention until resolution; • High – Resolution within the same customer business day; • Medium – Resolution within five customer business days; ; Software Defects (Bug Fixes):; • Crisis – Immediate and continuous 24-hour developer attention until the defect is corrected or an acceptable workaround is provided; • High – Fix tested and delivered to the individual customer within two weeks and included in the next maintenance release; • Medium – Fix provided in the next maintenance release; ; All supported customers have access to a named account manager and sales engineer as primary relationship contacts, in addition to the problem management and escalation procedures of the InterSystems Worldwide Response Centre. There is no additional cost associated with different levels of support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: InterSystems provides extensive on-line learning materials and documentation. Classroom training is available from the InterSystems office in Windsor covering all aspects of working with the InterSystems IRIS for Health platform. Onsite training is available on request.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data can be transferred to an S3 bucket or SFTP server. Logs are available for customers to download to their own environments, and we recommend retrieving them every 30 days. Backups (retained for up to seven years) can also be transferred to an S3 bucket or SFTP server upon customer request. Please note that backups and logs must be restored first, a process that may take several days. In addition, customer-developed artifacts (including classes, custom schemas, and lookup tables) are maintained in source control and can be downloaded by customers at any time. All data transfers must be completed before the contract is canceled. Once a deployment is decommissioned, all resources (including encryption keys) are permanently destroyed, and access is irrevocably lost, in accordance with NIST SP 800-80 recommendations for secure system decommissioning.
• End-of-contract process: At the end of the contract, the Cloud Delivery Team follows a controlled, auditable off-boarding process designed to protect customer data, ensure continuity during transition, and meet regulatory and contractual obligations. Prior to contract termination, InterSystems works with the customer to plan and execute an orderly exit in accordance with a mutually agreed Exit Plan, including confirming timelines, responsibilities, and any data-handover requirements. Customer data remains fully accessible to authorised users during the agreed transition period to support migration to another platform or archival as required. End-of-contract data extraction will be performed in accordance with the mutually agreed Exit Plan. Upon request and subject to the agreed scope, InterSystems will assist with data extraction using supported, secure mechanisms, enabling the customer to retrieve its data in standard, industry-recognised formats. All data transfers are encrypted in transit and handled in accordance with applicable security and data protection requirements. After confirmation that data has been successfully extracted or transferred, InterSystems proceeds with secure decommissioning of the environments.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Using the web interface: Users may manage, configure and operate all aspects of the InterSystems IRIS platform, assuming that a specific user has the appropriate development or administrative role(s). The customer decides which roles should be assigned to specific users. This includes creation and configuration of IRIS instances as well as any business logic, APIs and data structures. Some aspects are more easily maintained using either VSCode or Eclipse based IDEs that is available alongside the web based management portal.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: The web interface provides a comprehensive mechanism to configure, manage and operate the InterSystems IRIS data platform. It is accessible from any mainstream browser and is restricted to a specific InterSystems IRIS for Health instance.
• Web interface accessibility testing: The InterSystems IRIS for Health Web portal is aligned with and conforms to common accessibility standards. InterSystems is aware of the standard and the importance of accessible tools, and are WCAG 2.0 level AA compliant with several of our products, but have not yet tested or audited Accessibility with InterSystems IRIS for Health’ Management Portal.
• API: Yes
• What users can and can't do using the API: InterSystems IRIS for Health provides many APIs. These are available to configure and manage the platform including continuous integration and operational management. InterSystems IRIS for Health enables the creation and management of new application APIs as part of implementing an Service Oriented Architecture (SOA), utilising either a Service or MicroService based approach.
• API automation tools:
  • OpenStack
  • Terraform
  • Puppet
  • Other
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
  • Other
• Using the command line interface: The user may exercise partial or complete control over the configuration and operation of InterSystems IRIS for Health, dependent on their role(s) and permissions.

Scaling

• Independence of resources: InterSystems Cloud Services ensures strong physical and logical data isolation through a dedicated single-tenant cloud architecture. Each customer environment—Development (DEV), Test (TEST), and Production (PROD)—is deployed independently within its own Virtual Private Cloud (VPC). No infrastructure resources are shared between environments or with other customers. Each environment operates in a dedicated VPC, preventing east-west traffic unless explicitly approved. Compute, storage, databases, network components, and encryption keys are never shared across environments or customers. Security controls, including encryption keys, security groups, routing tables, and firewall rules, are scoped exclusively to each environment, ensuring complete tenant isolation.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other
• Other usage reporting: Users are notified when usage nears service limits through iServices, which provides automated alerts and usage monitoring. These notifications help ensure users are aware of approaching limits in advance, allowing them to take action before thresholds are reached.
• Optimising consumption: Yes
• Automatic scaling: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Backup and recovery

• Backup controls: InterSystems provides a managed backup service designed to ensure consistency, security, and compliance, while still allowing customers appropriate control through governance rather than direct operational manipulation. Backup operations are centrally managed by InterSystems as part of the managed service. Backup scope, frequency, retention, encryption, and validation are defined through standard service policies to ensure reliability and to avoid configuration drift or data protection gaps. By default, all customer data and required system components are included in the backup process, and backups are executed on a fixed, automated schedule, ensuring predictable recovery behaviour.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team
• Backup and recovery: Yes
• RPO/RTO: Yes

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: SLA commitment of 99.9% availability for cloud infrastructure and customer Production Environment.
• Approach to resilience: IRIS for Health is designed with resilience as a core principle, ensuring continuous availability, fault tolerance, and rapid recovery from infrastructure, application, or operational failures. The service employs a defence-in-depth, multi-layered resilience model spanning infrastructure, platform, application, and operations. IRIS for Health is deployed using cloud-native architectural patterns that leverage multiple Availability Zones (AZs) within a region, with redundant compute, storage, and networking components. Critical services are distributed across AZs so that the failure of a single component or zone does not result in service disruption. Platform components are configured for high availability through automatic failover mechanisms and load-balanced service endpoints. IRIS for Health supports mirroring and replication, enabling rapid recovery and service continuity in the event of node or infrastructure failure. Data is continuously protected using replication and snapshot mechanisms and is backed up with encrypted, region-resident backups. Point-in-time recovery is supported to restore data to a known-good state. IRIS for Health environments are monitored for availability, performance, resource utilisation, and overall health. Automated alerting and response procedures enable early issue detection, rapid remediation, proactive capacity planning, and scaling. Resilience is reinforced through immutable infrastructure, automated deployments, controlled change management, and regular testing of failover scenarios, ensuring operational maturity.
• Outage reporting: IRIS for Health provides prompt and transparent outage reporting to ensure customers are informed quickly and can take appropriate action. In the event of a service outage or significant incident, notifications are issued immediately via the InterSystems iService system. iService sends email alerts to designated customer contacts, providing: Confirmation that an outage has occurred An initial assessment of impact and affected components, where known Ongoing updates as the incident is investigated and resolved iService acts as the system of record for incidents, ensuring: Traceability and auditability Clear and consistent communication throughout the incident lifecycle Post-incident reporting and follow-up where required.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: The service enforces access controls across management interfaces and support channels so only authorised users perform administrative or support actions. Controls follow least privilege segregation of duties and strong authentication. Management access requires multi factor authentication identity management and role based access control with actions logged and auditable. Access to the iService support system is limited to authorised customer contacts and approved support personnel. Support access to environments is approved time bound logged and auditable. All access uses encrypted connections and is governed by ISO IEC 27001 ISO IEC 27017 27018 and SOC 2 standards.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: IRIS for Health operates under a formal, organisation-wide information security management framework that defines policies, standards, and procedures to protect information assets throughout their lifecycle. These policies are consistently applied across all cloud services and environments. InterSystems maintains a comprehensive set of information security policies and standards, including but not limited to: Information Security Policy (ISMS) Access Control and Identity Management Policy Data Classification and Data Protection Policy Secure Development Lifecycle (SDLC) Policy Vulnerability and Patch Management Policy Incident Response and Breach Management Policy Change and Release Management Policy Business Continuity and Disaster Recovery Policy Supplier and Third-Party Security Policy Policies are reviewed regularly and updated to reflect: Evolving threats and regulatory requirements Changes to technology and architecture Audit findings and lessons learned from incidents.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: The service operates a vulnerability management programme aligned with international standards and best practices to identify and remediate vulnerabilities.; ; The programme is governed by ISO/IEC 27001 and supported by ISO/IEC 27017, ISO/IEC 27018 and SOC 2 controls defining responsibilities for vulnerability identification assessment remediation and reporting.; ; Vulnerabilities are identified through advisories disclosures scanning testing and monitoring then assessed for severity.; ; Remediation is risk based with critical vulnerabilities addressed within 48 hours where possible. Compensating controls are applied if patching is not immediately feasible. All actions are tracked and auditable.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: The service follows a vulnerability management process to identify assess and remediate security risks while maintaining service stability and healthcare grade assurance. Threats are identified through continuous monitoring detection scanning and risk assessment across infrastructure platforms applications and networks. Vulnerabilities are evaluated based on severity exploitability exposure and impact to confidentiality integrity and availability to determine remediation priority. Critical vulnerabilities are addressed within 48 hours of an approved fix with risk based timelines for others. Where fixes are unavailable compensating controls are applied. All actions are tested tracked and documented to support auditability response and continuous improvement.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: The service operates a protective monitoring approach aligned with recognised security standards and healthcare requirements to detect analyse and respond to security threats. Continuous monitoring of security application infrastructure and network telemetry enables identification of anomalous behaviour and indicators of compromise. Logs and metrics are centrally collected and analysed using security platforms such as Lacework and Palo Alto Advanced Threat Protection supported by trusted threat intelligence sources. Incident response follows defined processes with 24x7x365 monitoring risk based prioritisation immediate action for high severity alerts prompt containment full audit logging customer notification and post incident review to support continuous improvement.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: The service operates a formal incident management process aligned with industry best practices and the NIST Cybersecurity Framework CSF 2.0. The process supports effective detection response communication and recovery while minimising customer impact. Incidents are identified through continuous monitoring automated alerting and customer reporting via the iService support system. Predefined runbooks guide classification escalation roles and response timelines. Customers receive timely notifications and regular updates with post incident reports provided where appropriate. Incident trends and lessons learned are reviewed regularly and used to improve runbooks processes and architecture supporting continuous improvement and strong governance.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: InterSystems' primary data centre is listed on the European Energy Efficiency Platform (E3P) code of conduct (CoC) Data Centre (DC) Partners list; which can be accessed at https://e3p.jrc.ec.europa.eu/node/575; and have committed to comply with the Code of Conduct for Energy Efficiency in Data Centres. Where buyers do their own hosting, they would be responsible for ensuring that the chosen data centre used for deploying the IRIS for Health Data Platform complies to the Code of Conduct.

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount

• Provide your minimum discount applicable to your baseline prices: 0%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  Public Cloud

  Public Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Public Cloud Deployment

  =

  Baseline Pricing

  AWS Marketplace

  Baseline Pricing - Web link

  https://aws.amazon.com/marketplace/seller-profile?id=6e5272fb-ecd1-4111-8691-e5e24229826f

  -

  Minimum Discounting

  0%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  If the customer wishes to take up implementation services, these will be priced separately.

  -

  Additional sources of cost reduction

  Volume and/or time commitments discounts may be available

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
• Baseline Pricing: AWS Marketplace
• Baseline Pricing - Web link: https://aws.amazon.com/marketplace/seller-profile?id=6e5272fb-ecd1-4111-8691-e5e24229826f
• Minimum Discounting: 0%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: If the customer wishes to take up implementation services, these will be priced separately.
• Additional sources of cost reduction: Volume and/or time commitments discounts may be available

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Sole Control of the Infrastructure

  ISO 9001 certification

  Provided

  ISO 14001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  ISO 27017 certification

  Provided

  Are you bidding to provide services under Lot 1b or both Lot 1a and Lot 1b?

  Yes

  ISO 27018 certification

  Provided

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: C02fab6b-767c-49b8-94a7-8a97a904302d

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications:
  • https://www.intersystems.com/ISCISO27001
  • https://www.dsptoolkit.nhs.uk/OrganisationSearch/YGM75

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@intersystems.com. Tell them what format you need. It will help if you say what assistive technology you use.