Kimble Applications Limited

Kantata Support and Implementation Services

Kantata's Professional Services Team is well versed in industry best practices, and experts at configuring the Kantata PS Cloud to suit your business needs. Our Team works with each customer to agree the strategy for implementation. We partner with our customers for life, ensuring speed to value and future growth.

Features

• Implementation services for the Kantata PS Cloud
• Customer Support for Kantata's PS Cloud
• Delivery team comprising consultants with Professional Services experience
• Dedicated Customer Success services

Benefits

• Maximise project margins & profitability
• Optimise utilisation across your talent pool
• Grow revenue through improved capacity planning
• Streamline back-office processes for time sheeting, reporting and invoicing
• Forecast revenue and resource demand more accurately
• Improve alignment with and between teams
• Increase job satisfaction for consultants and gather employee sentiment
• Decrease cost by eliminating legacy systems
• Close operational periods more quickly and efficiently
• Achieve speed to value through the Kantata PS Cloud

£197 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.parlato@kantata.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

111200416306017

Contact

Andrew Parlato
12035928187
andrew.parlato@kantata.com

Planning

• Planning service: Yes
• How the planning service works: Kantata’s implementation methodology has been honed over many years and takes a business-centric approach to scoping and delivering our software. Our Consultants are experienced professionals, and our approach is based around proven best practices.; ; Kantata subscribes to the McKinsey ‘Three Horizons’ approach, which seeks to establish a strong foundation from which our Customers can grow. This offers quick time to value, while allowing Customers the time and space to adapt to our technology and partner with us to continuously improve the solution during their lifetime with Kantata.; ; Our Methodology is built around 5 key phases: Mobilise, Plan, Configure, Validate, and Deploy. During the Plan Stage the team takes investigation to the next level of detail. Each of the high-level requirements will be expanded into more detail and MoSCoW principle can then be applied to determine priority.; ; The Operating Model Canvas and Foundation Education is key in this phase as training is provided to customers to ensure the standard operating process model used in Kantata SX is understood.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Kantata Professional Services Cloud

Training

• Training service provided: Yes
• How the training service works: Kantata employs a train-the-trainer approach to end-user training to ensure the Customer develops the necessary expertise to support the solution. ; ; Training of the Customer project team occurs throughout the implementation. Kantata offers introductory eLearning courses and Foundations training during the project and will deliver a ‘Deep Dive’ into the functions and processes in scope during the configuration cycles to build the knowledge of the Customer core team.; ; Kantata will support the Customer with the development of an end-user training strategy by reviewing best practices and providing sample templates. The template collateral will align with core out of the box functionality and will include the latest available template package. The Customer can leverage the template collateral to create their own training plan and custom training materials that support their unique configuration, operational procedures, and technology stack.; ; Kantata recommends specific standardised training offerings for Administrator-type users who support the maintenance of the solution and reporting capability. Recommended timing and delegates for enrollment will be determined with the Kantata team during the implementation.; ; Kantata’s Success Package Education offering ensures customers are set up for success with access to a variety of Education Resources that can be deployed throughout the customer’s lifecycle.
• Training is tied to specific services: Yes
• Services the training service works with: Kantata Professional Services Cloud

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Kantata supports customers to migrate from incumbent and legacy systems to the Kantata Professional Services Cloud and the strategy for migration is agreed with the customer team. The Mobilise Stage is all about setting up the project for success and allows time to welcome the customer, ready the environment and install Kantata. It also provides an opportunity to align, discuss and agree the overall approach, strategy and control methods to be applied throughout the project.; ; An iterative delivery cycle is followed by all professional services delivery teams. Where user stories are leveraged together with facilitated workshops, testing and demonstration playback to converge on a solution that meets the customers business needs.; ; The objective of the Deploy Stage is to bring a baseline of the evolving solution into operational use. The release that is deployed may be the end solution, or a subset of the end solution. After the last release and sign-off, the project is formally closed. A number of areas are folded in the deploy Stage: Quality Assurance, Configuration Cutover, Data Migration, Solution Acceptance, GoLive Support, Post-Project handover activities
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Kantata Professional Services Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The Validate Stage of our implementations has a core focus on testing and is broken up into:; ; SIT - testing technical interfaces and is usually performed by technical teams;; ; UAT – focusing on end-to-end process testing from a user perspective and is normally performed by users who will use the system going forward. This activity is customer led and the testing strategy discussions will initiate in the Mobilise and Plan Stages.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: A formal description of SLAs, Maintenance windows and details of Service Credits is found in the supporting “Kantata SLA” document. The Kanata SLA document formally sets out and documents SLA for contracting and is part of the contract pack. The specifics covered in the Kantata SLA document are: Scheduled Maintenance Excluded Events, Customer Responsibilities, Support Services, Releases, Service Level Credits.; ; Kantata Success Packages help customers get the most from their investment with Kantata and ensure that the Kantata solution evolves as they grow. Our Success Packages offer a set of comprehensive self-serve and expert guided offerings to provide additional support and guidance.

Service scope

• Service constraints: The Support Services include 24/7/365 online support staff. Kantata will work with Customers' designated staff personnel to classify the severity of the Case, provide efforts to correct the problem or provide a workaround as outlined in our Service Level Agreement.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The Support Services include 24/7/365 online support staff. Kantata will work with Customers' designated staff personnel to classify the severity of the Case, provide efforts to correct the problem or provide a workaround as outlined in our Service Level Agreement. The response times are as follows: Level 1 (Critical Business Impact): within 2 hours; Level 2 (Significant Business Impact): within 8 hours of submission; Level 3 (Minimal Business Impact): within 12 hours of submission; Level 4 (General Inquiry): within 24 hours of submission
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Customers can select from two Success Packages: Our Premier Success Package provides customer education, a designated Customer Success Manager, online support, web conferencing support, and a menu of fixed scope packages supporting core functional areas with custom guidance and configuration. This is charged at 15% of the annual subscription fee. Our Signature Success Package includes all the benefits of the Premier Success Package, additional credits and a designated Technical Account Manager. This is charged at 25% of the annual subscription fee.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SSAE SOC 1 Type 2
  • SSAE SOC 2 Type 2

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We support recycling, Earth Day and tracking travel carbon footprint.

  Covid-19 recovery

  We implement health programs, remote work and unlimited PTO for employee well-being.

  Tackling economic inequality

  We practice diverse hiring and implement global job architecture for fair pay practices.

  Equal opportunity

  We implement gender-neutral policies, degree-agnostic hiring, internal postings and affinity group support.

  Wellbeing

  We offer remote work, flexible time off, EAP, remote leadership training, and trust-based outcomes.

Pricing

• Price: £197 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.parlato@kantata.com. Tell them what format you need. It will help if you say what assistive technology you use.