COMPASS INTERNATIONAL LTD

Compass Management Information System

Compass is a statutory compliant and integrated Management Information System (MIS), providing web access to information for schools and trusts. With a wide range of cleverly designed modules, Compass saves you time in areas such as daily administration, parental engagement and student wellbeing. Uniquely, it also includes hardware options.

Features

• Statutory Reporting: compliant records, with error and query validation.
• Admissions: automate school intake and transfers.
• Attendance: track student whereabouts, with intelligent information detection.
• Wellbeing: manage student wellbeing, health, safeguarding and behaviour.
• Attainment: track progress and analyse performance for individuals and groups.
• Reporting: gain insight and recognise trends against key KPI's.
• Parents/Students: easy app based interfaces for all school information.
• Communication: email, letters and SMS, with personalised templates
• Payments & Consent: trips, clubs, events and meal booking.
• Wonde, O365, Google and other 3rd party integrations.

Benefits

• 40+ modules going beyond essential MIS tasks to save time.
• Remove data silos by replacing multiple systems with one.
• Single data entry points, informing staff seamlessly across the school
• Improve parental engagement with secure location for all school information.
• Align contracts with solutions for cashless catering and staff/visitor sign-in.
• Improve wellbeing by effectively monitoring behaviour, attitude and health.
• Automate reporting on all key school data efficiently and effectively.
• Ensures information at hand during school inspections.
• Make information accessible anywhere, anytime in realtime.
• Maximise operability, without the burden on your schools in-house team.

£1,500 to £25,000 a unit a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersuk@compass.education. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

111624286978984

Contact

Dipa Chohan
0114 697 7000
tendersuk@compass.education

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Compass works best with Google Chrome, with a minimum bandwidth of 2MB.
• System requirements:
  • Internet connection
  • Web browser: Chrome, Internet Explorer, Safari, Edge
  • Native apps for iOS and Android

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our friendly and knowledgeable Support Team is available from 8am - 5pm, Monday to Friday, via Phone, Email and Web Chat.; ; We respond to urgent queries within 1 hour of a ticket being logged, increasing to 24 hours for low priority queries.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Compass uses Zoho for support and web chat functionality. Zoho have self audited under VPAT 2.3 accessibility standards set by the Information Technology Industry Council. Our web chat supports European accessibility standards.
• Onsite support: No
• Support levels: All schools' Compass MIS licences include a Support Contract, providing unlimited and uncapped access to Compass Support. This whole-school service desk covers all 1st, 2nd and 3rd line support, and is available between 8am and 5pm, Monday to Friday. ; ; During key points in the year e.g. Census, End of Year and Results Day, schools have additional access to our Australia and Ireland support teams, thereby effectively providing 24h support for urgent and critical issues during these busy periods. ; ; Additional support is also accessible via the extensive knowledge library, which also includes on-demand webinars and help videos to ensure schools can be self-supporting and continually upskill. ; ; Schools also have a dedicated Client Consultant, who oversees the day-to-day partnership, acting as a conduit to the wider Compass team. ; ; Compass can adapt to fit the unique support requirements of Multi Academy Trusts and federations of schools.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The Compass onboarding process will be overseen by a dedicated Project Co-ordinator, working with the school's key stakeholders to develop a detailed project plan to supervise delivery from start to finish. ; ; Compass provides a comprehensive migration service, with direct data extraction from the incumbent MIS. Our team will work with the school to understand what data needs to be migrated, providing guidance as necessary. ; ; Schools are also provided a flexible training service, tailored to understand individual needs across the school. Training can be delivered onsite or remotely, dependent on the school's preference. Additional training is available and can be tailored to ensure staff are fully confident using Compass MIS.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Microsoft office files, including, excel sheets.
  • Live or pre-recorded webinars
  • Short snippet videos, available on Youtube
• End-of-contract data extraction: At contract end, Compass is will provide schools with copies of their data in any commonly requested format.
• End-of-contract process: At the end of a school's contract, we will reach out to re-negotiate to assist the school in continuing with Compass. If a school terminates their contract, a comprehensive off-boarding process is provided.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Compass app provides the whole school community with a single, secure location for school-related information. There are 3 user types in Compass: Staff, Student and Parent - each having their own level of functionality, relevant to the user type. Each staff account is allocated an additional level of access determined by Role Group. ; ; Parent: manages anything from communications through to payments, trips and academic information. ; ; Staff: provides flexibility in the classroom, or for remote working, using the Compass app to take registers, enter wellbeing entries and access mark-books. ; ; The Compass desktop site can also be run on mobile devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Compass provides a clean, intuitive and accessible experience for all users. The platform is optimised to help staff become more efficient, driven by single data-entry points and smart information detection to inform all processes and roles within the school.; ; The home page provides quick and easy access to all required information and insights during a school day. Additionally, Compass has a modular structure, accessible via a user-friendly navigation bar. ; ; The efficient search function allows for rapid access to key information, including student & staff records, classes and more.
• Accessibility standards: None or don’t know
• Description of accessibility: The Compass platform is compatible with most native operating system accessibility features, which include but are not limited to font re-sizing, browser colouring, voiceover, screen readers and keyboard navigation.
• Accessibility testing: In conjunction with our clients, review of the critical path functionality within the platform has been completed. Feedback is regularly reviewed and enhancements made to the software to improve accessibility compatibility.
• API: Yes
• What users can and can't do using the API: A wide range of APIs are available across the platform and services. Each endpoint is unique per customer, and authentication is required for each individual endpoint. Configuration of permissions must be applied by an administrator.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Compass has a range of customisable features to meet the needs of individual schools, from the unique setup of the wellbeing environment, through to reporting, assessment and more. ; ; As part of a school's thoroughly scoped implementation process, our team will assess and discuss with them every aspect of their information management process, working to ensure that these are replicated and/or optimised in the Compass MIS platform. ; ; Designated school Compass administrators can observe and manage system preferences at school level.

Scaling

• Independence of resources: Our monitoring services are checked daily to ensure that our availability across the platform meets our customer commitments. Our platform is hosted within the public cloud (AWS) and this enables us to scale each service in accordance with customer needs and peak usage times thereby reducing any effect this may have on user experience across the platform.

Analytics

• Service usage metrics: Yes
• Metrics types: Feature usage is monitored, ensuring training materials are kept up-to-date, and enhancements are under constant review by Product Owners to improve user engagement. ; ; Login metrics are provided to track and improve community engagement in student welfare and educational needs. ; Metrics for tracking and improving teaching and learning are available to teaching staff, supported by active parental engagement as well as actions to improve students' educational growth and facilitate the school's duty of care. ; ; Audit logs and records are provided for all communications, both manually actioned and those automatically generated by the software. ; ; Additional metric data requests can be submitted.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Along with required statutory imports and exports, Compass allows for various exports as necessary in the following formats: ; XML; XLS; CSV; PDF; CTF; RTF; XPS; TIFF; TXT; ; In addition to this Compass can also support export via the API.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS/XLSX
  • CTF
  • Compass API
  • XML
  • PDF
  • RTF
  • XPS
  • TIFF
  • TXT
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • CTF
  • ATF
  • XLS/XLSX
  • XML
  • JPEG
  • PDF
  • DOCX
  • MOV
  • MP4

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: VPN, AD and appropriate access control. Backups encrypted at rest and securely stored on premise and only by authorised personnel.

Availability and resilience

• Guaranteed availability: Compass operates multiple platforms globally, all of which are monitored 24/7, historically maintaining an uptime of 99.95%+ (except any planned maintenance about which we will notify schools, and which is carried out outside of school hours).; ; All updates to and the maintenance of Compass in its entirety are managed by Compass Education, maximising operability without placing a burden on schools.
• Approach to resilience: Our data centre, hosted by Amazon Web Services in the UK was selected with resilience in mind. Our platform architecture is continuously assessed and revised in accordance with our monitoring practices to ensure that the best possible availability is provided to our users.
• Outage reporting: Outages are communicated to our customers via our status page and also directly via email communication to Compass users/administrators. ; ; Our status page can be located here: https://status.compass.education/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: There are three user types in Compass: Staff, Student and Parent. Each has their own level of functionality, depending on what is relevant to the user type. Staff account access levels are restricted through Role Groups, which determine the information available to them. ; Role Groups allow administrators to allocate enhanced levels of access to particular staff, depending on their role, e.g. Data Manager, School Technician or Business Manager.; ; Incoming support channel contacts are authenticated against data held on file and access is granted in accordance with user type and Role Group.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Stratica
• PCI DSS accreditation date: 16/06/2021
• What the PCI DSS doesn’t cover: Services accessed outside of CompassPay.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: - PCI-DSS Level 1 ; - Cyber Essential Plus
• Information security policies and processes: Compass operates a comprehensive Information Security and IT Policy, which all staff must individually sign. It encompasses general principles of information security, as well as specific policy areas relating to password security, physical security, acceptable use obligations, and device (including BYOD) policies. These are supported by staff training and spot-checks, as well as clean desk, GDPR, data protection, and data breach policies and regular training. We are in the process of obtaining ISO27001 certification.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Enhancements to the software are made regularly and released to the platform via an internal change management and release process. ; Our release and rollback strategies are fully automated, each tested throughout the process and approved by our Quality and Assurance Team prior to launch. Every change is fully audited via an internally managed versioning process and monitored consistently to ensure all software versions and schemas are correct.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our DevOps teams monitor security and uptime data daily to ensure services meet our customer commitments. Penetration testing is undertaken quarterly to ensure that all changes and enhancements to the software are tracked and monitored in accordance to our internal security measures. ; Our payments gateway is assessed yearly in accordance to PCIDSS compliance requirements.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring practices are internally documented and continuously reviewed to mitigate risk. All data changes are logged and available to customers either within the software or at request. ; All access logs and server requests are centrally monitored and actioned by the relevant DevOps or Engineering teams in accordance to their feature responsibility.
• Incident management type: Supplier-defined controls
• Incident management approach: Our security and incident management process is internally defined and globally standardised. Each incident is recorded and analysed by our dedicated teams to ensure a robust and speedy response time; with a focus on resolution and communication, we provide detailed summaries at request. ; Incidents can be reported by (but are not limited to) Compass customers, employees, members of the public and security consultants - all of whom are encouraged to contact our team and report anything which may require further investigation.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Covid-19 recovery:

  Covid-19 recovery

  Schools were on the frontline during the Covid-19 pandemic and their staff, teaching and non-teaching alike, were critical to the continued functioning of society. Unfortunately, they have often been let down by legacy systems that are not up to the needs of a modern school, particularly when managing online and hybrid learning environments. Compass’s cloud MIS helps equip school staff with the software they need to emerge from the pandemic. It helps facilitate parents/guardians who may still be shielding or limiting in-person interactions by allowing remote access to a range of services, and removes some of the burden on both parents and staff in terms of physical paperwork and workload associated with schooling. In particular, as a cloud-based MIS, Compass puts in place the conditions to allow for remote working in the future, should it become necessary.
• Tackling economic inequality:

  Tackling economic inequality

  Effective attendance and behaviour management are among the most important factors that schools must contend with as part of their efforts at maximising educational attainment, particularly for pupils who face challenging home environments and/or backgrounds. As a modern, cloud-based MIS, Compass gives schools the tools they need to fulfil their monitoring responsibilities in these areas and equips them to report on these factors, as well as on assessment and on other areas, in an accurate and timely fashion to the students, parents, staff and governors as appropriate. By helping reduce absenteeism and facilitating timely interventions, Compass’s cloud MIS can help improve educational outcomes in the short term and reduce economic inequalities over the medium to long term.

Pricing

• Price: £1,500 to £25,000 a unit a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersuk@compass.education. Tell them what format you need. It will help if you say what assistive technology you use.