CANTATA LIMITED
Cantata CRM Training Service
Cantata offers CRM training on multiple systems for public-sector teams. Training includes adoption strategies, data governance, reporting and accessibility considerations. The approach follows a structured methodology, ensuring tailored learning aligned to client requirements. Deliverables include needs analysis, instructor-led sessions, and learning assets, with knowledge transfer to reduce supplier reliance.
Features
- End user training on your business application
- Train the trainer options
Benefits
- Training focussed on your buysiness processes
- Improved system acceptance and ROI
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@cantagroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
1 1 1 8 1 1 2 7 6 1 1 3 4 8 9
Contact
CANTATA LIMITED
Richard Hill
Telephone: 0207 898 9229
Email: info@cantagroup.com
About your service
- Service categories
-
Cloud Support Services
Training
- Super user - Cloud Based Services
- Function/service optimisation skills
Service scope
- Service constraints
- -
User support
- Email or online ticketing support
- Yes
- Support response times
- Cantata have a full Service Level Agreement
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- None
- Web chat accessibility testing
- None
- Support levels
- Cantata provide a full SLA backed support service. Our SLA document is included as an attachement
- AI chatbot
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £1,600.00 | |
| Associate business architect | £1,300.00 | |
| Business architect | £1,200.00 | |
| Lead business architect | £1,600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £1,300.00 | |
| Solution architect | £1,600.00 | |
| Senior solution architect | £1,200.00 | |
| Lead solution architect | £1,600.00 | |
| Principal solution architect | £1,600.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,600.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £1,300.00 | |
| Senior business relationship manager | £1,600.00 | |
| Lead business relationship manager | £1,300.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior business analyst | £1,100.00 | |
| Business analyst | £1,200.00 | |
| Senior business analyst | £1,300.00 | |
| Lead business analyst | £1,600.00 | |
| Head of business analysis | £1,600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,600.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior test engineer | £1,200.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior developer | £1,100.00 | |
| Developer | £1,200.00 | |
| Senior developer | £1,300.00 | |
| Senior developer - management | £1,300.00 | |
| Lead developer | £1,300.00 | |
| Principal developer | £1,600.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 445bede0-9ceb-47ae-b77d-fc388e5859bd
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@cantagroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.