GOLDEN MARZIPAN LTD

Data, Digital and Technology Support - Social Housing

We advise social housing providers on how to deliver excellent customer service and digital, data, and technology services. Our approach, the Marzipan Way, employs a broad perspective focusing on four key areas: human-centered design, digital technology, digital transformation, and good governance.

Features

• Digital strategy - creating a clear purpose and vision
• As-Is Assessment: The Marzipan Way Online Assessment Tool
• Review how your business stakeholders define and design digital services.
• Technical aspects: infrastructure, systems and application architecture.
• Risk management: review against 8-point ICT risk framework
• Programme management: project prioritisation and benefits realisation.
• Your project approach, procurement and change management and innovation.
• Engagement tool based on the Helsinki Participation model.
• Governance assessment of strategy, leadership, data, and digital policies.
• Two-year plan: visual road-map with resource management support

Benefits

• Provide clarity and understanding of digital
• Understand and mitigate risks, costs culture change
• Develop an agreed strategy and benefits plan
• Ensure integration of existing systems
• Sustaining momentum /reducing change fatigue
• Robust supplier contracts with clear responsibilities
• Ensure improvement on staff/resident satisfaction
• Transfer of knowledge during commission. Self-sustaining
• Refocused ICT digital team with resources to deliver
• Clear strategy implementation with governance process

£750 to £950 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve@goldenmarzipan.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

111850525613281

Contact

Steve Dungworth
03332 107 531
steve@goldenmarzipan.co.uk

Planning

• Planning service: Yes
• How the planning service works: We will ensure the proposed solution is suitable for all stakeholders. Typically, the planning and discovery phase would include: ; • Review of business case and project objectives ; • Joint discovery workshops with client, vendors and contractors ; • User and customer surveys and research ; • Good ICT Governance and/or Change Readiness assessment – focus on main risks ; • Agree project approach – default Agile • Digital / Project Roadmap ; • Resource management planning ; • Solution scope definition and requirements ; • Develop some proof of concepts or working models ; • Set-up of project board or alternative project governance arrangements
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We will provide advice and support to develop a training solution as part of an agreed communications plan and implementation plan. Training for users will commence at the start of the project with vision, demonstration and awareness communications. We would recommend to appointment of subject-area experts and Champions who can deliver training in partnership with supplier trainers so that they can provide ongoing support in the workplace environment. Remedial, new starter and floor walking (user) activities are provided in a post go-live environment to ensure that the service experience we provide is delivered to a high standard. Training is typically organised in functional groups of users. Training will utilise multi-media materials including online documentation, videos and e-learning. We would expect client organisations to be responsible for event planning, administration, logistics and training environment including event ICT equipment.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: During implementation we will handover support to the in-house support teams, providing relevant documentation and training.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: During implementation we will handover support to the in-house support teams, providing relevant documentation and training.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We promote cloud services which utilise green technology to reduce carbon emissions. This could include using energy-efficient data centres, optimising data storage and processing to minimize energy use, or supporting remote work to reduce commuting emissions. Sustainability Practices: Potential solutions include renewable energy sources for data centres, cooling technologies that reduce energy consumption, or recycling programs for outdated hardware. Client Enablement: We encourage clients to reduce their own carbon footprint, perhaps through tools that track energy usage or optimise resource allocation.; Sustainability Practices: Potential solutions include renewable energy sources for data centers, cooling technologies that reduce energy consumption, or recycling programs for outdated hardware.; ; Client Enablement: We encourage clients to reduce their own carbon footprint, perhaps through tools that track energy usage or optimise resource allocation.

  Covid-19 recovery

  Digital technologies have enabled agile, hybrid, and remote work; this includes cloud-based collaboration tools, secure remote access to networks, and cybersecurity measures that protect users outside traditional office environments. Scalability and Flexibility: Golden Marzipan was an enterprise formed just before Covid-19 restrictions, and we were among the first consultancies to provide services remotely.; Scalability and Flexibility: Golden Marzipan was an enterprise formed just before Covid-19 restrictions, and we were amongst the first consultancies to provide services remotely.

  Tackling economic inequality

  The Marzipan Way includes a dimension of Tenant Digital Literacy. We recognise that digital inclusion is a key priority, given that digital skills are increasingly required for everyday life. Learn My Way, Good Things Foundation, and FutureDotNow are UK leaders in developing collaborative practices to “close the digital divide”. Social housing providers have access to those most at risk. Every £1 invested yields £10 in social value. Core Services: We promote core services that are simple and easy to use for digital learners. Consult with residents when designing services. Applications and online content designed to enable and encourage self-sufficiency, participation, and collaboration. Incorporate digital skills alongside other services, for example, job readiness programmes or financial inclusion services. Providing online resources such as video tutorials, webinars, and guides can allow individuals to continue learning at their own pace. Devices and Internet: We suggest providers should support the cost of devices and internet access which can be a significant barrier to digital inclusion. Provide affordable options for paying subscriptions. Restore and donate equipment and devices. ; ; Core Services: We promote core services that are simple and easy to use for digital learners. Consult with residents when designing services. Applications and online content designed to enable and encourage self-sufficiency, participation, and collaboration.; Incorporate digital skills alongside other services, for example, job readiness programmes or financial inclusion services. Provide online resources such as video tutorials, webinars, and guides can allow individuals to continue learning at their own pace.; ; Devices and Internet: We suggest providers should support the cost of devices and internet access which can be a significant barrier to digital inclusion. Provide affordable options for paying subscriptions. Restore and donate equipment and devices.

  Equal opportunity

  Golden Marzipan was founded by Peter and Steve - we are two white middle-aged men. We are proud of our culture and the values our parents raised us with and which we hope we have passed on to our children. In this fast-changing world, we do not pretend to understand the viewpoints of everybody or the impact of history on disadvantage. But we’d be happy to listen and understand. Our policy is: - We will try our best to build a business that is welcoming and inclusive and benefits from having many different perspectives - We hope for better health, education, skills, fairness and financial stability for all - We don’t believe that anyone working in public service should earn more than a doctor* - our fees will reflect that - We respect your views and value you - tell us if that’s not obvious - We’re different - and that’s a good thing!

  Wellbeing

  We are committed to sensibly using technology and social media to safeguard mental health. We advocate for "Digital Wellbeing" breaks to reduce screen time and encourage offline activities. Clear guidelines are established to avoid digital overload, including designated "no-email" hours to promote work-life balance. Training sessions on the mindful use of technology and recognising online stress triggers are provided. Furthermore, we support using apps that monitor and promote healthy digital habits. Our social media policies encourage positive engagement and the dissemination of uplifting content, aiming to create a supportive online community that enhances rather than detracts from mental well-being.

Pricing

• Price: £750 to £950 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve@goldenmarzipan.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.