RotaPal
RotaPal is a real-time cloud-based, rota management, schedule management and communication platform.
Features
- OnCallView– instant and direct contact to team oncall
- RotaBuilder– create oncall or shift rotas methodically and publish live
- RotaCalendar– with key identifier icons, view a plethora of information
- ActivityLog– access fully auditable record of all changes
- LeaveManager– set entitlements, requirements, and request processes
- SwapManagement– enable self-service swap management, with monitoring
- LocumFulfilment– flag, track and process locum activity
- WeeklyPlanner- live rota sync with clinic, theatre, ward scheduling
- Switchboard– unique dashboard providing live view of staff working
- InsightsBoard– providing hospital overview and auditability tracking
Benefits
- Instant access for clinicians to colleagues in an emergency
- Instant dissemination of rota updates to multiple stakeholders
- Proficient self-swap management, saving time and confusion
- Reduce time spent preparing, distributing and managing changes
- Promote internal fulfilment, maintaining team familiarity, reducing agency spend
- WeeklyPlanner ensures live management of theatre, clinic, ward staff scheduling
- Reduce admin processing time by up to 90%
- Improved governance with all records uniformly assembled and cached
- Safer platform to facilitate oncall management and patient safety
- Available on the web, mobile web, iOS and Android
Pricing
£5.00 to £790.00 a licence a month
- Free trial available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at harry@rotapal.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 13
Service ID
1 1 1 9 5 7 4 4 0 6 7 2 5 2 6
Contact
RotaPal
Harry Eves
Telephone: +447588486462
Email: harry@rotapal.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
-
Internet browser application support is provided from
Google Chrome, Microsoft Edge, Firefox. - System requirements
-
- Access to the internet
- An up-to-date web browser or iOS/Android device
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
User and technical support are provided during our usual
office hours; 8 am to 6 pm, Monday to Friday except for Bank
Holidays. All efforts are made to respond to support
requests within a reasonable timeframe and within 24 hours
of the query being placed. Emergency requests will be given
priority. This status will be determined by RotaPal, with all
due consideration to the client. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- Independent plug in tests – both code and on-page information, such as text, images and sound – against WCAG requirements, detecting and flagging any potential violations.
- Onsite support
- Onsite support
- Support levels
-
Support is all-inclusive of the license fee. Service support is
provided by email and telephone. Where possible, RotaPal
will endeavour to provide support services as and when
required. All efforts will be made to reply to any support
service need within a 24-hour time frame. Emergency
support is available and will be deemed appropriate by
RotaPal. - Support available to third parties
- No
Onboarding and offboarding
- Getting started
- RotaPal will carry-out both remote and onsite support and training to ensure each user group is successfully onboarded. Initial and ongoing training is fully inclusive in the licence fee and provided on an as-needed basis.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- On arrangement, the client may extract their data using the data feed services, RotaPal will not charge for this transaction.
- End-of-contract process
- If the contract is discontinued – access to existing data will remain for 90 days with access to additional data subject to approval.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- N/A
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- JAVA
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- Independent plug in tests – both code and on-page information, such as text, images and sound – against WCAG requirements, detecting and flagging any potential violations.
- API
- Yes
- What users can and can't do using the API
- Any request will be considered on an individual basis.
- API documentation
- No
- API sandbox or test environment
- No
- Customisation available
- No
Scaling
- Independence of resources
- The application has been designed on a scalable infrastructure incorporating containerisation to support for each customer. Quarterly reviews of data usage will determine upgradable RAM.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Individual User Activity (any and all transations)
Specialty User Activity (any and all transactions)
Organisation User Activity (any and all transactions)
Bespoke data types requests - Reporting types
-
- Real-time dashboards
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Users can follow the user tool guide or tutorial videos to exporting data.
- Data export formats
- ODF
- Data import formats
- ODF
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- 95% service availability SLA 7 days a week. Users will receive a credit note for the following contractual year to the value of 1% of their contract for each additional 1% of service unavailability.
- Approach to resilience
- Multi date centre sites with automated failover procedures. Full information of request.
- Outage reporting
- Outage alerts are sent to an organisation when a significant (enough to prevent access to data) outage is predicted or occurred.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Management authentication made only available through existing managerial access. These are restricted and controlled internally,
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
- Other
- Description of management access authentication
- Fingerprint/face ID (mobile devices)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- ICO
- GDPR
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- RotaPal works with external security governance advisors. Training is conducted in line with up-to-date best practice.
- Information security policies and processes
- Guided by ISO 27000/1/2 to ensure best practice. GDPR guidelines and the DPA guidelines ensure RotaPal’s services are run securely and confidential information stays that way.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Internal staff screening
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Change logs are reviewed as well as upcoming activities to identify required activities to resolve vulnerabilities. Automative reporting identifies instant threats.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Incident response policy follows industry standards. Daily scripts checked for unusual activity. Any unusual activity will prompt a notification to be sent to affected users with recommended actions. Further investigation will be conducted on case by case basis.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Users can report serious reports though help@rotapal.com or contact can be made with specific account manager. All incidents are logged, and summary reports issued.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
The company actively seeks to continuously reduce its impact on climate change.
We have an active recycling policy, a subsequent policy to reduce the use of single-use plastics in the office. Each member of staff upon employment receives reusable coffee and water bottles.
The company has also developed a scheme to plant trees in conjunction with client users to collaboratively offset carbon emissions. - Equal opportunity
-
Equal opportunity
The company is proud to be an Equal Opportunity Opportunity Employer. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medication conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability or other applicable legally protected characteristics. - Wellbeing
-
Wellbeing
The company's Wellbeing Policy promises to; promote a culture of open communication; Ensure that staff have the right training to perform their work; Train staff to recognise the symptoms of stress; Ensure staff are free from any form of harassment or inappropriate behavior; Monitor staff workloads.
Pricing
- Price
- £5.00 to £790.00 a licence a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Full access to the suite of products. Limited to 40-days. Limited user numbers based on the registered organisation.
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at harry@rotapal.com.
Tell them what format you need. It will help if you say what assistive technology you use.