WorkInConfidence Limited

WorkInConfidence: Surveys

WorkInConfidence: Surveys is a highly effective way to run pulse surveys, mini surveys or long form employee engagement surveys of your people. Helps organisations understand their people and create healthier, more engaged organisations. Collect feedback on employee engagement, respect, resources and safety. See real-time results and track changes over time.

Features

• Easily build, run, view and extract employee surveys
• Flexible, easy to use survey builder
• Include scale, text response, pick list or other questions
• Built in template bank to get you started quickly
• Mobile optimised for smartphone and tablet
• Run surveys from the system, by link or QR code
• No log in needed for your staff to complete
• Admin panel gives you high level of administrative control
• Sophisticated real time reporting gives clear, actionable insights
• View results onscreen or download for xls, csv or png

Benefits

• Enhances employee engagement and performance
• Gives greater understanding of staff
• Can be used for engagement, mini or pulse surveys
• Eliminates corporate blind spots
• Easy to use
• Clear admin panel puts you in charge
• Can be used to set a benchmark and measure progress
• Highly trusted by staff
• Identities of staff protected – so they can be candid
• Template bank of appropriate questions to get you started quickly

£0.05 to £0.84 a user a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim@workinconfidence.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

112002825113213

Contact

Tim Martin
0845 383 1013
tim@workinconfidence.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Staff have internet access
  • Browser access (Chrome, Edge, Safari, Firefox, Opera)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Initial response within 24 business hours maximum, although usually within 2 business hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: The web chat widget is Level one (A) compliant and satisfies some Level two (AA) requirements. Testing has been done by the supplier of the plug in.
• Onsite support: Yes, at extra cost
• Support levels: We provide a single level of support for all clients which includes phone and email support. ; ; The cost of support is included within the user licence fee with the only additional costs being any site visits requested by the client.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: When a new client starts using WorkInConfidence they are allocated an account manager that works with them through the on-boarding process to ensure a successful launch. The account manager provides training on building, running and viewing results. ; ; The client also gets access to our comprehensive online support area with resources for administrators, managers and users. ; ; The account manager then works with the client regularly post-launch to ensure that they continue to get the best out of WorkInConfidence.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: All historic surveys can be downloaded via .csv or .xls on contract termination.
• End-of-contract process: If any organisation ceases to be a client of WorkInConfidence, we will remove all of its data and that of its staff/users within three months of their ceasing to be a client.; ; Alternatively, the client may choose to have a paid 12 months run off period after which the data would be deleted three moths post that.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Yes the service is mobile optimised. When accessed from a mobile device (smartphone or tablet) the pages reformat to fit the size of the device in question. Core functionality is the same.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: The system is highly customisable so the client is in control of whether they are using it for employee/stakeholder engagement, rolling feedback or particular areas. You are able to configure messaging on landing pages and inside the system; and a wide range of system settings. The system allows for a number of administrators within the client who can alter settings and administer the system at any time through a web interface. ; ; Surveys can be set-up so they are locked for use by individual administrators / managers or shared with others. ; ; Survey configuration includes (i) choosing one question pulse surveys, short mini surveys or long form surveys, (ii) there is a comprehensive range of question types to choose from, (iii) how are surveys distributed - by email from the system, your own email or a link on a website (iv) whether surveys are re-run periodically, (v) whether to use the supplied template base, templates amended or your own questions, (vi) who can access which surveys.; ; Results can be viewed onscreen or extracted into .xls, .csv or .png.

Scaling

• Independence of resources: The WorkInConfidence service is automatically monitored to ensure that there is always sufficient capacity to meet the needs of all clients. Any potential issues are highlighted and additional capacity can be added within 30 minutes.

Analytics

• Service usage metrics: Yes
• Metrics types: For Surveys: ; Completion rates, number and % responses by points on scale or choice on list (broken down by location, role, etc. if collected and sufficient people answered to protect anonymity), anonymised responses, range of responses, response by category, variations over time, net promoter.; These can be presented online, in .xls with heat maps or via .csv for more detailed analysis.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All personal identifiable information and dialogues are encrypted.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Usually data is exported by .csv or .xls. or .png
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Xls
  • Png
• Data import formats:
  • CSV
  • Other
• Other data import formats: Xls

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We aim to be available at least 99.5% of the time, apart from reasonable scheduled maintenance (either outside normal business hours or up to 1 day per quarter). If we exceed this, clients are entitled to 7 days free for each day we have been down as long as they request it within 28 days of the outage.
• Approach to resilience: WorkInConfidence is hosted on Amazon's AWS infrastructure used by many large organisations. We chose to partner with Amazon because of their work in this area. More details are available from the AWS website or directly from WorkInConfidence.
• Outage reporting: There is a public dashboard at: https://status.workinconfidence.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: The administration areas of all clients instances of WorkInConfidence are protected via username and password. The system insists on strong passwords of greater than eight characters.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials
  • IASME Governance standard
  • NHS Digital Toolkit

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: IASME Governance standard
• Information security policies and processes: WorkInConfidence has: ; 1. Clarity on what is collected, what purposes and how stored. This is clearly documented in Privacy policies and a further internal policy; ; 2. Technical measures to guard security and privacy. The CTO is in charge of this, and has close oversight of all aspects of the build and operations of the Company’s services. This is discussed regularly with the CEO and also in every board report there is an update, also highlighting any areas of security risk;; 3. Organisational measures. All staff are required to be aware of the organisation’s security policies and processes, and are trained and are regularly updated on these. Any third parties working with us have to sign up to and adhere to these. ; Any security risk is required to be notified to the CEO and COO immediately. ; To support each of these the Company and has clearly documented policies and procedures, a log of who has been trained and when last updated. These include User Privacy Policy, Password Policy, Mobile Device Policy, Retention Policy, Incident Response Policy, Confidential Data Policy. ; The above are reviewed and updated at least semi-annually and any key changes highlighted to the Board.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All components of the service are under configuration control (source control via git) and all changes are reviewed and tested with a view on security before being applied to the live service.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threat information comes from a variety of sources such as our hosting provider for hardware and OS information, the providers of the development language and framework we use. These and other sources are used to determine the priority and the speed with which any are implement. For OS related patches these are typically applied weekly and for framework changes at the next major release unless it is considered a security risk in which case it would be hot-fixed.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Many steps are taken to ensure that the service cannot be compromised but we actively monitor the logs for unusual activity or activity from outside of known parameters.; ; If an anomaly is detected it is flagged up via both email and instant notification to support staff. This is then investigated immediately to see if there has been an issue and steps taken accordingly.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents flagged up during routine monitoring will be dealt with through company policy. User can report incidents either through our website or via our dedicated email address: security@workinconfidence.com.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  The WorkInConfidence platform makes it easier to understand and engage with staff wherever they are located. This assists in remote, hybrid and collaborative working which are key themes in reducing emissions from travel.; ; The reporting in our platform is designed to give our clients rich information online and avoid, wherever possible, the need for printed reports. ; ; The platform also enables organisations to get better, more candid feedback from their people on their efforts to tackle climate change; Enabling surveys on matters such as CSR ensuring staff voice can be heard to help develop and accelerate programmes in this area with support throughout the organisation.; ; Finally, in our own business we are committed to fighting climate change. We strive for a low corporate carbon footprint with primarily home and hybrid working, online demonstrations to clients and leads where feasible and minimising use of paper and other commodities.
• Covid-19 recovery:

  Covid-19 recovery

  Key parts of COVID recovery will be understanding the mental and physical impact COVID has had on our people and learning to work in new hybrid ways, whilst navigating a tough economic environment the pandemic has left behind.; ; WorkInConfidence helps organisations understand their workforce better and tackle each of the above issues.; ; Our surveys ensure organisations can reach out and understand their workforce and what they need in the recovery from COVID.
• Equal opportunity:

  Equal opportunity

  Part of enabling equal opportunity is to give voice to many of those who are not traditionally heard. It is quite clear that often people from minorities, with disabilities coming from marginalised groups or with mental health or caring needs can be marginalised. It can be incredibly hard for these people to give feedback to their organisations as they worry about the impact this may have on their positions. This is often exacerbated with those who are already marginalised.; ; WorkInConfidence: Surveys help ensure that these people can be heard whilst giving them the psychological safety to contribute. The surveys enable these people to contribute their views more effectively.
• Wellbeing:

  Wellbeing

  A key part of Wellbeing in the workplace is understanding your people better and the stresses they are under. Often this can be a huge problem. People can be reticent to give candid feedback about how they feel – for fear of it impacting their role, promotion or prospects. WorkInConfidence surveys provide organisations with a way to better understand, and therefore help, their people and create better work environments. ; ; Our surveys give organisations the ability to measure where their people are and how they feel and engender discussion around how to improve. ; ; Bullying and harassment is also a major contributor to workplace mental health. We have built in survey templates to help organisations understand if they are in the right place with wellness, bullying and harassment and other key areas.

Pricing

• Price: £0.05 to £0.84 a user a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim@workinconfidence.com. Tell them what format you need. It will help if you say what assistive technology you use.