Somerford Associates Limited

Netskope on AWS Marketplace - Secure Web Gateway and Cloud Access Security Broker

Netskope is an agile data-centric next generation Secure Web Gateway (SWG) that protects data when accessing cloud services, applications and the web, providing real-time insights of advanced threats and user behaviour. Acting as a Cloud Security Access Broker (CASB), Netskope monitors and enforces security policies.

Features

• Cloud security
• Remote Data Access using Zero Trust
• Managed Cloud Applications
• Data Threat Protection
• Cloud Security Posture Management
• Cloud Access Security Broker
• Secure Web Gateway
• Digital Transformation
• Adaptive Data Access Control
• Cloud Encryption

Benefits

• Risk Minimization with Context-Aware Continuous Adaptive Trust
• Lower total cost of ownership & faster time to value
• Reduced complexity & tighter overall security
• Perform investigations with detailed audit trails
• Enforce granular data loss protection policies across all M365 apps
• Delivers real-time, cloud-native security
• Advanced Data and Threat Detection Using AI/ML
• Manage the download and sync of data to unmanaged devices
• Protects data in any SaaS, IaaS from loss & exposure
• Provides inline malware protection for web and cloud traffic

£111.62 a user a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

112102366435125

Contact

Penny Harrison
07897075103
penny.harrison@somerfordassociates.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Netskope provides an open architecture with plug-ins for 30+ partners. A validated solution in the Microsoft 365 Networking Partner Program and supports the Networking Connectivity Principles for M365. As your organization adopts Microsoft Cloud, Netskope can deliver protection to your users and data based upon the principles of Zero Trust.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No.
• System requirements: Windows, macOS.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Mon-Fri 9am-5:30pm excl bank holidays customers receive an initial response within one business hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide support from priority 1 to priority 4 cases on any existing configuration or part of the platform that is in total or partial failure as well as not working as expected. We also provide configuration guidance and recommendations for use cases. Each customer receives their own Account Manager who works closely with Support and ensures that cases can be followed up. Somerfords Support desk is available as a value added service in addition to the maintenance and support purchased alongside the license.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We’ll partner with you to plan and deploy your Netskope cloud security solutions from start to finish. Our Professional Services team is all set to work through your Activation so that you’re realising value from your investment. Following Activation, we’ll provide guidance for policy and reporting set-up as your Netskope adoption grows.; A mixture of self-paced online e-learning and, for learners that prefer, live classroom training on the entirety of the Netskope platform is available. In addition to training, virtual workshops are available for enablement.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Administrators may download metadata and event logs through the Netskope REST API or from within the Netskope administration console on demand. ; ; Administrators can also delete all metadata from the administration console.
• End-of-contract process: When a customer contract expires and is not renewed or at POC completion, processes are in place to ensure full and proper data migration and secure deletion of customer data. A full and complete data removal process including backups are rotated out after 30 days from contract termination.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Seamless user interface between mobile and desktop.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: The Netskope user interface (UI) and dashboards provide administrative controls for account management and traffic steering, visibility into network activities, and analytics to help you define policies to protect your enterprise from security violations. The following sections explain how to use the primary pages of the Netskope UI.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Netskope's UI is partially compatible with Accessibility standards and is actively working on the accessibility requirements to be compliant with WCAG 2.1 in 2024
• API: Yes
• What users can and can't do using the API: Netskope provide REST APIs to the Netskope console to allow data requests such as event, alarms, and reports. API documentation is available through the "help" section of the Netskope console.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Netskope Administrators can customise the following: Web categories, DLP Profiles, User alerts & notifications, User attributes, Netskope UI Customised Dashboards, Customised Reports and more, See documentation for a full list of available customisations.

Scaling

• Independence of resources: Netskope sits on dedicated cloud infrastructure scaled appropriately to each customers requirements. One or more tenants can be provisioned across several points of presence spread between different geographical locations for availability.

Analytics

• Service usage metrics: Yes
• Metrics types: Netskope provides organizations with a 360° view of their cloud risk posture covering applications, users, and data within the Netskope UI. It provides security operations teams with the ability to quickly measure and analyze their organization’s cloud and web use. For example, you can monitor the traffic speeds from your Netskope tenant and identify latency issues using real-user traffic monitoring and analysis.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Netskope

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Administrators can schedule and export custom reports, as well as leverage the Netskope API to access additional data and metrics.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability target is 99.999%. SLAs and related support terms including credits are available at https://www.netskope.com/support-terms
• Approach to resilience: Netskope operates a highly redundant distributed cloud platform with auto-failover. Netskope operates its platform on private cloud infrastructure that is not reliant on the public cloud.
• Outage reporting: Service outages are communicated through the Netskope customer support portal. Customers can sign up for automated email alerts and visit https://trust.netskope.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: All logical access including remote access to the Netskope production platform and networking devices requires unique individual user accounts and are controlled using secured VPN and bastion hosts enabled with multi-factor authentication through a federated identity management system.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire ISO, Inc.
• ISO/IEC 27001 accreditation date: 15/11/2023
• What the ISO/IEC 27001 doesn’t cover: The scope of the ISO/IEC 27001:2013 is limited to the security management system (ISMS) supporting the documented policies, procedures and controls implemented at the organisations worldwide corporate headquarters and supplemented by the locations listed with the certificate, in accordance with the Statement of Applicability, and aligned with ISO/IEC 27018:2019. The ISMS preserves the confidentiality, integrity, and availability (CIA), and privacy information assets for the Netskope Cloud Security Services Platform.; ; The department scope includes Netskope's human resources, information security, information technology, infrastructure operations, engineering, and corporate information technology teams affecting the ISMS.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 15/11/2023
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: The certificate scope comprises the information security management system (ISMS) supporting the operations underlying the Netskope Security Cloud offering. These activities are governed by the implemented controls in accordance with ISO/IEC 27017:2015, ISO/IEC 27018:2019, and the Cloud Controls Matrix (version 4.0). The organizational scope includes Human Resources, Global Information Security, Corporate Information Technology, Platform Engineering, Engineering and Customer Support affecting the ISMS.
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • AICPA SOC 2
  • Privacy Shield
  • Cloud Computing Compliance Controls Catalog (C5)
  • Data Processing Addendum
  • ISO/IEC 27018:2019
  • ISO 27017:2015
  • TRUSTe Verified Privacy Certification
  • Data Privacy Framework (DFD)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Netskope have a documented set of Information Security policies that are sponsored and approved by senior management; published and available to all employees on an internal intranet page; and required to be read and acknowledged on hire and at least annually as part of the Netskope Security Awareness program. ; ; Netskope's Information Security Policies are in alignment with the AICPA Security, Availability and Confidentiality trust principals, ISO 27001, ISO 27018, and CSA STAR certifications. ; ; Netskope SOC 2 and SOC 3 reports provide additional details on the specific control activities executed by Netskope.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Netskope have a documented software development lifecycle and change management program utilizing a change management system that has been approved by management, communicated to appropriate constituents and has an owner to maintain and review the policy at least annually.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Netskope has a documented patch and vulnerability management process in place, along with an automated configuration management solution to support efficient deployments of new patches and to ensure that security-related patches are addressed within a reasonable timeframe based on their risk, CVSS score, and applicability to the systems environment and architecture.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Netskope has defined incident management procedures and communication protocols to notify clients in the event of a breach. Netskope maintains incident and log review management processes that includes both automated alerts and at least daily log reviews. Netskope responds to such incidents within 24 hours.
• Incident management type: Supplier-defined controls
• Incident management approach: Netskope have a documented incident response policy and plan including playbooks for common events. Incidents are triaged and responded to as documented. Internal users are provided instructions for communicating potential security breaches to the Governance, Risk and Compliance team. If an incident is detected or reported, an incident report is created by authorized personnel. Corrective actions are implemented in accordance with defined policies and procedures.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As an organisation that works closely with the public sector, Somerford is keen to demonstrate our commitment to supporting the achievement of the Net Zero target of greenhouse gas emissions by 2050.; ; Management and staff at Somerford have been conscious of our impact upon the environment even before the Climate Change Act was introduced, and we’ve adopted environmentally friendly practices as the business has grown. Consequently, Somerford ‘s business already has a reasonably low carbon footprint, and will continue to strive for further reductions wherever possible because this is beneficial for our business, our stakeholders and the environment.; ; We will use our influence as a value added reseller of leading edge software products and supporting professional services to select supplier-partners whose own carbon reduction philosophy and plans are aligned with ours, and who can show commitment to the Net Zero target. In practical terms, this means we participate in a carbon-net-zero supply chain in the delivery of the solutions from our supplier-partners to our customers.; ; For further details, please see our Carbon Reduction Plan online at https://www.somerfordassociates.com/carbon-reduction-policy-and-plan/ As an organisation that works closely with the public sector.

  Covid-19 recovery

  During the Covid-19 pandemic, our robust business continuity measures, prudent fiscal policy, and the benefits of a highly flexible team, meant we were well prepared for the difficulties ahead. ; ; Staff wellbeing has been at the forefront of our Covid-19 recovery plans, taking care of their physical and mental health, including;; ; * home working to avoid unnecessary exposure to the virus; * providing safe office space where staff personal circumstances dictated; * regular contact, albeit remotely, to prevent isolation; * organised e-based social events to maintain interaction; ; ; As a result we have been able to:; ; * give uninterrupted service to our customers; * move our staff to home working; * avoid compulsory redundancies and minimised furlough; * in 2020, gain an 11% increase in revenues; * continue to grow the workforce by over 10% in the same year; * take on new partners to enhance our solutions portfolio; * invest in staff education to meet future customer needs. ; ; Changes in business practices due to Covid-19 have shown that flexible work patterns can be very effective, and we’re unlikely to fully return to our previous style of working. ; ; Our solutions have also helped customers to cope with their changing work patterns too - supporting their Covid recovery by providing the infrastructure, tooling and monitoring to support their own remote, flexible and sustainable ways of working.

  Tackling economic inequality

  Somerford is a healthily growing business, and actively strives to create employment opportunities that are inclusive of all socio-economic groups. For example:; ; * 47% of our staff joined us as junior.; * 17 of our team have joined us as apprentices or graduated from our in house technical academy; * We actively participate in the Armed Forces Covenant Scheme and help to redeploy and re-skill leavers from the Armed Forces. So far, 18 staff have joined us in this way;; ; Strong technical skills are key to the delivery of services to our customers, so we’ve invested heavily in staff training, as is demonstrated by 47% of our staff starting with us as juniors.

  Equal opportunity

  Somerford is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief or age.; ; We do not discriminate on the grounds of disability. We take particular care to respect the rights of those with disabilities, throughout all stages of recruitment and employment. We make reasonable adjustments to ensure those with disabilities are not disadvantaged in the workplace, eg. adjusting working hours or providing special equipment to help to do their job.

  Wellbeing

  Somerford is committed to promoting and supporting the wellbeing of all of its staff. We aim to create a culture which focuses on prevention of issues in the workplace that can adversely affect staff health and wellbeing, and where issues are identified, they are managed promptly before they can have a detrimental impact.; ; This includes:; * providing staff with clarity and purpose regarding their job role;; * ensuring staff have the capability, training, support and encouragement to conduct their role confidently and effectively;; * providing a physical working environment that is suitable for the work to be carried out effectively;; * encouraging staff to maintain a sensible work-life balance;; * minimising the stressful impacts of work;; * ensuring bullying and harassment have no place in the working environment;; * managing sickness and absence effectively;; * considering requests for career breaks and sabbaticals;; * providing medical assistance to staff;; * encouraging employee fitness;; * promoting dignity at work.

Pricing

• Price: £111.62 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.