Sandhill Consultants Ltd

Toad (All products)

Toad is a database management toolset that is used to simplify workflows, create high quality code free from defects, automate processes, and minimize risks. Toad enables a proactive approach to database management, and allows teams to focus on more strategic initiatives and move the business forward in today’s data-driven economy.

Features

• Bring your database developers into your DevOps processes seamlessl
• Enable development teams to collaborate, share projects, code and reports
• Achieve the highest levels of code quality
• Manage admin tasks across your databases
• Identify and quickly diagnose the root cause of performance inefficiencies
• Deploy new apps or modify existing apps with greater confidence
• Leverage a community of millions, including peers and experts

Benefits

• Shorten development cycles by producing higher-quality code with fewer defects
• Define, find and protect sensitive data across your databases
• Implement consistent and repeatable processes and best practices
• Pinpoint and resolve database performance inefficiencies quickly
• Automate tedious SQL optimization tasks
• Manage, automate and schedule complex and routine database admin tasks
• Ensure production scalability with automated performance testing

£394 a user

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.carter@sandhill.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

112147920294582

Contact

Andrew Carter
01476 568708
andrew.carter@sandhill.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Windows and MacOS
• System requirements:
  • Windows
  • MacOS

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: https://support.quest.com/essentials/sr-severity-levels-response-times
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Quest Software has indeed been involved in evaluating user satisfaction with assistive technology. One such assessment tool they’ve used is the Quebec User Evaluation of Satisfaction with Assistive Technology (QUEST). This instrument gauges a patient’s contentment with various assistive devices, considering factors like dimensions, weight, adjustments, safety, durability, simplicity of use, comfort, and effectiveness. Additionally, it assesses service-related aspects such as delivery, repairs, professionalism, and follow-up service
• Onsite support: Yes, at extra cost
• Support levels: https://support.quest.com/essentials/sr-severity-levels-response-times
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: "Main sources:; Product Help; Web-based courses for some Toad products; ToadWorld video library for Toad products"
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Export data in a variety of file formats
• End-of-contract process: Service period ends at end of subscription or term license period. Renewal of Support/Maintenance can be added near end of licensed term.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Quest Service Support Site is browser-based
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Quest Software has indeed been involved in evaluating user satisfaction with assistive technology. One such assessment tool they’ve used is the Quebec User Evaluation of Satisfaction with Assistive Technology (QUEST). This instrument gauges a patient’s contentment with various assistive devices, considering factors like dimensions, weight, adjustments, safety, durability, simplicity of use, comfort, and effectiveness. Additionally, it assesses service-related aspects such as delivery, repairs, professionalism, and follow-up service
• API: No
• Customisation available: Yes
• Description of customisation: "N/A for Support site;; Yes, for product interface"

Scaling

• Independence of resources: N/a

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Quest Software

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Excel; CSV files; html files
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Delimited text and other flat files
  • Excel
  • Access database file
  • HTML
  • XML
  • JSON
  • SQL Script
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Delimited text and other flat files
  • Excel
  • Access database file
  • HTML
  • XML
  • JSON
  • SQL Script

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Provider will make commercially reasonable efforts to make the SaaS Software available twenty-four hours a day, seven days a week except for scheduled maintenance, the installation of updates, those factors that are beyond the reasonable control of Provider, Customer’s failure to meet any minimum system requirements communicated to Customer by Provider, and any breach of this Agreement by Customer that impacts the availability of the SaaS Software. Provider shall provide reasonable advance notice to Customer of any scheduled maintenance. Provider can limit or suspend Customer’s access to the SaaS Software if it is sufficiently probable that the continued use of the SaaS Software may result in harm to the SaaS Software, other Provider customers, or the rights of third parties in such a way that immediate action is required to avoid damages or Customer is in breach of the Agreement. If circumstances allow and if reasonably practicable, Provider will give Customer notice so that Customer may seek to promptly avoid the issue and avoid suspension.
• Approach to resilience: Can be managed by the customer
• Outage reporting: Email alerts. Public dashboard in roadmap.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: SSO/MFA options available
• Access restrictions in management interfaces and support channels: N/a
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Toad supports Active Directory, LDAP, Kerberos, and other authentication methods

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman Compliance, LLC
• ISO/IEC 27001 accreditation date: 15/08/2023
• What the ISO/IEC 27001 doesn’t cover: Scope of certification is the provision of SaaS and Hosting Services
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: https://www.quest.com/docs/information-security-policy-legal-131273.pdf

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All changes are raised via the support ticketing system, Zendesk, and will be added into the development tracking system. Code changes are implemented with build script - we do use automated deployment tools for code movement and roll-backs from our beta, staging and live environments. Changes are approved by Development and Product Manager before being pushed.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability scanning tool generates reports, tested against a known database of issues. Rule sets use common vulnerabilities and exposures (CVE), center for internet security (CIS) Operating System configuration benchmarks, and security best practices. High and Medium issues resolved as quickly as possible. Low and Informational issues worked into the normal sprint plans. Security pack covers whole platform of solutions: - Intrusion Detection/Prevention and hosting of agents and manager within remote environment - Security Information and Event Monitoring (SIEM – Manage Engine EventLog Analyzer) - and the hosting of the agents and manager within the remote environment - Quarterly vulnerability testing.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: If the advanced security pack is chosen (on single tenant environments), we utilise an IDS/IPS tooling and all events are sent to a central management console, managed by DevOps team. The IPS software will remediate and block issues where they are found. Any alerts will quickly be responded to and remediated by the DevOps team, depending on criticality.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incident record is created in the Quality Log Incident Manager assigned to co-ordinate resolution and communications . Incident manager will work with the account manager to keep the customer informed. Issues will be escalated to Product Management and Development Management. Escalation beyond this is to the senior management team Customer is notified of the issue/incident and the plans to resolve it by the account manager. Development Manager will review the issue, any knock-on effects and devise the best fix method Change management process follows attempts at resolving the issue. Incident Report completed afterwards detailing the cause, lessons learned.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality

  Fighting climate change

  As a company Sandhill identify and implement activities to reduce emissions in the performance of contracts, such as improving energy efficiency, switching to renewable energy sources, reducing waste, water consumption, promoting low-carbon transport, and offsetting unavoidable emissions. ; ; We'll seek external verification and certification of our carbon reporting, where possible. ; ; Sandhill have committed to the following as part of their efforts toward fighting climate change. ; ; Environmental Awareness - POLICY STATEMENT ; It is the policy of Sandhill Consultants Limited (Sandhill) to minimise the potentially significant impacts of our operations and services on the environment. We will promote sustainability and environmental awareness at all levels of decision making. ; ; In defining our program of improved environmental performance and pollution reduction, Sandhill will: ; ; • Comply with the letter and spirit of all relevant environmental legislation. ; ; • Adopt a purchasing program that takes into account the environmental impact of products and services in areas of key concern. ; ; • Implement waste management strategies that promote waste minimisation, re-use, recovery and recycling where appropriate. Where these options are not available we will ensure that our waste is disposed of in a way that minimises its impact on the environment. ; ; • Promote efficient energy use in all areas of business activity. ; ; • Seek to manage and reduce internal and client-facing travel. ; ; • Ensure that our staff are aware of the environmental impacts of their work activities and encourage them through awareness raising and training to minimise those impacts. ; ; • Pursue a program of continuous improvement of our policies and practice. ; ; • Ensure that our policy is available for public review on request. ; ; This policy will be reviewed on a regular basis to evaluate continued relevance and to monitor compliance and in turn look to conform with ISO 14001. ; ; The Sandhill Policy Statement is signed off by Simon Carter, CEO.

  Tackling economic inequality

  Fostering wider diffusion of new technologies and building complementary capabilities in the workforce can deliver both stronger and more inclusive economic growth. Technology offers opportunities for people to acquire new skills, engage in varied livelihoods, and participate in shaping cultural norms and democracy. Ensuring marginalized communities have the necessary skills, access, and tools is essential for inclusive growth. The Introduction of new software will offer potential opportunities for training and retraining and with the use of Toad software should result in more efficient use of IT and information management.

Pricing

• Price: £394 a user
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Trials are downloadable and useable for 30 days for most products in the Toad line
• Link to free trial: https://www.quest.com/register/141779/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.carter@sandhill.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.