CLARITAS SOLUTIONS LIMITED

Asset Management

Empower users to have complete control of their asset management. Secure and scalable with full GDPR. Hosted in the UK, offering quick and flexible deployment with no upfront costs. A comprehensive solution utilising cutting edge technology delivered through a highly intuitive portal frontend.

Features

• Securely hosted and managed in the UK
• Centralised Asset Database
• UK GDPR compliant, DPA Pt3 special terms can be applied
• Cost Reductions
• Quick and flexible deployment
• Extensive Reporting and Analytics
• Proven Solution
• Scalable solution with no lock in
• Disaster Recovery
• Integration with Other Systems

Benefits

• Peace of mind your data is secure and UK sovereign
• schedule and track maintenance tasks prolonging asset lifespan
• Be confident in ethical, legal management of your sensitive data
• Reduce maintenance costs, prevent loss and lower overall operational expense
• Execute at speed, enabling faster response times in critical situations
• Generate detailed reports to make informed decisions about assets
• Reassurance of an established clients base already using the solution
• Scalable solution, manage budgets by paying for what you need
• Quick data recovery from disaster scenarios
• Easy integration streamlines data exchange and enhances overall business efficiency

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@claritas-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

112255365119140

Contact

Sales Team
0330 333 88 33
sales@claritas-solutions.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Asset life-cycle management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Claritas will review any client requirements and provide the most appropriate solution to meet the needs thereby mitigating as many constraints as possible from the client requirements.
• System requirements: Web Browser

User support

• Email or online ticketing support: Yes
• Support response times: Tickets are assigned based on their severity and client impact. The severity level of the ticket will determine and logged in the Claritas ITSM tool. The ITSM tool is fully ITIL aligned and caters for Request Fulfilment, Incident Management, Problem Management, Change Management plus many more service delivery processes. SLA management and response times are mutually agreed upon and defined together within the contract.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: As the webchat uses a web browser client, our experience to date, is that a client’s assistive technologies work without issue.
• Onsite support: Yes, at extra cost
• Support levels: UK based support team made up of 1st, 2nd, and 3rd line engineers. 1st Line engineers are responsible for inbound communications during core hours. Outside core hours are handled by on-call engineers.; ; Below are the key Roles related to Service Management and their defined responsibilities:; ; Service Desk Manager; • Management of all Technical Support Team members; • Ensures the team have the correct tools, training and knowledge to perform their roles; • Ensures adherence to processes and SLA’s and KPI’s are met; • Escalation point for all ticket types when needed; ; 1st Line; • Single Point of contact for all tickets types raised; • Initial triage and implementation of first-time fixes when possible; • Ownership of request fulfilment tickets; • Responsible for accurate logging of tickets; ; 2nd Line; • Responsible for the bulk of incident resolutions; • Contribution to Problem Management and Workaround library; • Onsite field engineers who attend data centres and client sites when required; • Owners of routine maintenance and patch management; ; 3rd Line; • Main contributors to Problem Management, responsible for identifying permanent resolutions and workarounds; • Owners of complex incidents; • Implementation of complex changes; • Responsible for some project delivery work
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Claritas can adapt to the training needs of the client. We can provide onsite, virtual, or video training if required although complete documentation is available upon user and administrator registration.; ; We can provide "train the trainer" sessions so clients can build internal knowledge to help with their onboarding processes.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: If a contract ends, clients will be provided support to export all of their data from the service/application. The exact requirements for the data migration following a termination of a contract or the end of the required service contract will be negotiated and mutually agreed upon between the client and Claritas.
• End-of-contract process: An end-of-contract process will be discussed and documented based on mutually agreed terms drawn up during contract negotiation.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Case Management System has been designed and configured to enable users to access the application from multiple channels.
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: The service interface for Case Management System is accessed via a web browser with logical navigation through information and workflow screens.
• Accessibility standards: EN 301 549
• Accessibility testing: The testing we have undertaken has not identified any issues. We do, during testing, review page scalability to ensure immediate accessibility to those who may need to increase screen sizes.
• API: Yes
• What users can and can't do using the API: Full documentation of the integration of services is taken on a case-by-case basis and as such we do not limit the use of any API's. If any adaptations are required we will work with the client to deliver those services. We can use a number of leading API gateway products ensuring as smooth an integration as possible.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The Case Management System allows our clients to customise the application to their working practices including the creation and maintenance of user selection lists, SLA timescales, surveys, user forms, and workflows.; ; Customisation is supported by online user manuals accessible by those administrating the system.

Scaling

• Independence of resources: We use a variety of resources to guarantee users are not affected by the demands of other users such as:; - Logical Partitioning; - Overall solution management; - Monitoring; ; We constantly complete SOAP and SOAK testing to ensure response times are maintained at their lowest timeframe.

Analytics

• Service usage metrics: Yes
• Metrics types: Depending on the metrics required by the client, we can provide all the service usage metrics requested. We can deliver these metrics via the client's preferred channel. The details of the specific metrics and delivery channels will be discussed and mutually agreed upon during the onboarding process.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Export function is available in a variety of formats and is available to users and administrators. Full system export would be carried out in conjunction with the Claritas support team.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Data import is via the Claritas support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: We understand that some clients’ data requires specific protection and as such where required "alternative security products" can be installed within the environment.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: SLAs and contracts are available in the Case Management System and data that exist are available for reporting performance at any level.; ; The data can be extracted at the level of performance that is being monitored, from whole SLA and contract management, down to individual service user activity or outcome level.; ; Any SLAs for guaranteed performance will be discussed and mutually agreed upon during the contract negotiation phase of a tender with a client
• Approach to resilience: We realise that some customers will have specific resilience requirements that may go beyond our standard offering, these can be discussed and designed during the client onboarding process.
• Outage reporting: A public dashboard - both bespoke and standard is available.; ; An API - porting data into the clients' SIEM product.; ; Email alerts - alerting specific individuals or groups SMS - message to defined individuals within the organisation.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Administrative layer access to the environment is completely segregated from the user/client environment. Due to the nature of how we have built this, we are happy to discuss and describe it during client onboarding.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: All of our security policies are based on the 27001 framework and many of our clients have specific security requirements which require bespoke security approaches. we will work with the clients to create and document a process specific to your needs.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We operate our change and config management service in line with the ITIL approach. All CIs, are recorded and monitored through their lifecycle via our ITSM tooling so that all changes made to a particular CI can be tracked, seen, and understood within the context of the full environment.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We run continual vulnerability scanning across the environment, ensuring that if any vulnerabilities are identified, they cannot be leveraged from the outside world,; ; Patching takes place every week, however, if urgent or critical patches are released they will be issued outside of the weekly cycle.; ; We monitor and are subscribed to a variety of channels to monitor current and emerging threats.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We work with a partner to deliver an independent monitoring solution, ensuring that they give an independent view of what is going on within the environment.; ; Monitoring tools are deployed across the environment and monitored on a 24/7/365 basis.; ; Response times can be built to the client's specific SLAs but we would usually expect to be responding to a security incident within the first few minutes of a compromise being identified.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Yes, we have a defined process for common events and incidents. Users may report incidents in a variety of ways (phone/email or integration into your organisation's ITSM tool).; ; Depending on the severity of the incident, reports will be provided in a variety of ways. General user interaction will be provided directly. High-priority incidents (P1) will have a report produced and issued to client management.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: This would be evaluated and discussed to ensure the appropriate period of time is given to the client. The entire Case Management System would be available to the user/s during any free or trial period.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Amtivo Group Limited
• ISO/IEC 27001 accreditation date: Friday 13 June 2025
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001:2022 certification covers the information security management controls we operate for delivering and supporting the service. The following elements are not covered (or are only covered where they are explicitly within our managed scope):; ; - Customer-managed environments (customer-owned hosting, networks, tenant settings, endpoints, on-prem sites) where we do not have operational control.; ; - Third-party platforms and services used to deliver the service (e.g. hyperscalers, data centres, telecoms/Internet providers, customer-selected tools). These suppliers are managed through due diligence and contractual controls, but they are not “covered” by our certification.; ; - Customer identity and access systems where controlled by the customer (e.g. customer IdP/SSO, user provisioning, MFA policy decisions) and customer user behaviour.; ; - Customer data quality/content (what users upload/input), customer retention rules, and customer-side backups/exports unless contracted as a managed activity.; ; - Integrations to customer/third-party systems that are built/managed outside our change control and support boundary.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 553d6123-e976-4a93-93bd-40ab8d02e227
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@claritas-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.