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Sundown Solutions Ltd

PowerTransform - Microsoft Cloud Orchestration & Migration Service

PowerTransform is a tooling and manpower engagement which supports the move to the Microsoft Cloud O365/Azure using world class automation and orchestration capability/Intune. This proven approach has underpinned the successful migration of 1000's of users and workloads globally with limited or zero touch, and delegation rights to a user level

Features

  • Underpinned by our GB Patented Credential-Less technology
  • User self-migration, without additional privilege
  • Group or delegated user migrations, without additional privilege
  • Any PowerShell command/script can be run pre/post user migration
  • Facilitates velocity migration (search filter/database/server)
  • Facilitates scheduled migration (search filter/database/server)
  • Migration of shared accounts, post all using users migrated.
  • Full Auditing of current migrations and status – user level
  • PowerTransform™ – Mapped to CAF Platform Operations
  • Created and supported our Academy Cloud Centre of Excellence

Benefits

  • Tooling enables orchestration & automation across entire M365 stack
  • Used to orchestrate & automate enterprise Skype > Teams migrations
  • Used to deliver ANY native Office 365 migration
  • Orchestrates the migration of any natively supported platform into M365
  • The most powerful 'Powershell Integration Engine' available
  • Customisable integration to any API driven application
  • Extendable to facilitate cloud 1st migration strategy across Azure/AWS
  • Fully Managed Azure Service with pay monthly options
  • Cost effective, results driven, outcome based
  • Interactive dashboard ensures full stakeholder visibility of progress

Pricing

£12,500 a transaction

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony@sundownsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 1 2 4 7 3 1 0 6 8 9 0 1 6 2

Contact

Sundown Solutions Ltd Tony Boyle
Telephone: 07973747850
Email: tony@sundownsolutions.com

Planning

Planning service
Yes
How the planning service works
We deliver a full consultancy service in support of any cloud, hybrid or on-premise engagement. We provide guidance and best practice on all areas of the platform, which can include: training, custom development, identity management, security auditing, governance planning, data integration, search configuration, branding, migration support, user adoption planning, and more. As a leading Microsoft Gold Partner who employ only FTE's and run our own Training Academy, our teams are comfortable working in both Agile and waterfall approaches. We work with our clients on T&M (with deliverables), Capped T&M or Fixed Price approaches. We focus on the following: Technology - Accelerated Discovery. Requirements Engineering, Experience-led planning, Remediation & Automation Service Ops & Products - Service-led transformation supported by our Managed Services Teams & our SME's responsible for Sundown products UX Adoption & Training - Benefit-driven, PROSCI led User Adoption to maximise UX and ROI, with certified expert delivered training and KT.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • M365 / Office365
  • Microsoft Azure SaaS , PaaS, IaaS
  • AWS, Kubernetes
  • Exchange Online
  • PowerApps / Analytics / Business Intelligence
  • SharePoint Online & SharePoint Governance
  • MS Teams
  • Enterprise Databases - SQL Server Legacy
  • Modern Workplace, Autopilot, Intune, Security, Endpoint Manager
  • File Share Migration - PowerCleanse

Training

Training service provided
Yes
How the training service works
SSundown Solutions’ team is made up of the highest level of technical ability available in the Microsoft O365 marketplace. Our world-class team includes Microsoft Certified Masters, Microsoft MVPs, Microsoft Certified Solutions Masters and M365 Enterprise Administrators, all of whom are either DV, SC or BPSS Cleared. The majority of the team are also MCT (Microsoft Certified Trainers) and we are therefore able to not only deliver the required technical/functional outcome which our clients are looking to achieve, but we can also train the internal client resources prior to/during or after the delivery. This training, in addition to any knowledge transfer activity, enables our clients to take ownership thereafter efficiently and seamlessly. Our training service is further complemented by our 365 24/7 Managed Service Support capability providing ongoing technical assistance and peace of mind.
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft Office 365
  • Active Directory Services
  • SharePoint Online & SharePoint Governance
  • Exchange Online
  • Modern Workplace, Autopilot, Security, Endpoint Manager (Intune)
  • Microsoft Azure - IaaS, PaaS, SaaS
  • Legacy File Share Migration - PowerCleanse
  • Enterprise Databases - SQL Server
  • MS Teams
  • PowerApps / Analytics / Business Intelligence

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We specialise in helping our customers define, architect, engineer and deliver their programmes across many areas including Cloud, M365, mobility, collaboration and networking. Our unique engagement methodology and proven processes bring simplicity and assurance to complex situations. We provide clarity, create stakeholder consensus and deliver clear, actionable plans through to full execution, knowledge transfer and where required managed service. We help our clients leverage the benefits of cloud or hybrid environments whilst ensuring that these environments are secure, optimised and performant. Our engagements has encompassed some or ALL of the following approaches: • AS-IS / To-Be Review – Planning & Assessment • E2E Programme design and interdependencies road-mapping • Technical Architecture Design & Ownership (all Azure / O365 elements) • Service Design – inc Tooling and execution • User Adoption & Training • Deep routed SME engineering to support necessary remediation activities • Automation & Orchestration to improve migration cadence and success • Change Management & User Adoption • HyperCare Support – floor walking and 24/7 service desk • A 24/7 Team of M365 Admin Experts & MCM’s delivering Managed Services.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft Office 365
  • Active Directory Service
  • PowerApps / Analytics / Business Intelligence
  • Microsoft Azure
  • SharePoint Online & SharePoint Governance
  • MS Teams
  • Exchange Online
  • Modern Workplace, Autopilot, Security, Endpoint Manager (Intune)
  • Enterprise Databases - SQL Server
  • Legacy File Share Migration - PowerCleanse

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our general software testing approach is an extension of our ISO 9004 standard and is based on ISO29119. Many of our projects leverage already certified platforms or solutions upon which we would overlay our Application Lifecycle Model approach to testing. Plan – We will plan and subsequently sign-off any actions with the client, identifying who will action the changes and providing a forward schedule of change. This would be progressed through required governance such as official Change Advisory Board (CAB) approval Develop/Configure – We will then configure the solution which may also mean performing changes directly on the production tenant. This stage also sees instructions and documentation created on how to implement the solution. Test – We then undertake agreed testing to ensure adherence to the required specification prior to handing over for supported customer User Acceptance Testing (UAT). Deploy – Once all testing is completed, we then deploy as per the approved and documented process. Maintain – We provide on-going support for the solution via the project technical team.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
  • Other
Other security services
  • GB Patented Encryption - within SSL
  • Credential-Less Login Capability
Certified security testers
Yes
Security testing certifications
  • CREST
  • Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Aside from the support we deliver to our own proprietary products, we also operate a technical escalation service desk, which delivers L2 / L3 / L4 support across the Azure & M365 stack, maintaining our customers cloud based solutions with the highest level of skill set and business rigor. The service desk will cover any issues raised against the Azure & O365 tenancy with options for a PAYG, all you can eat offering it provides ultimate flexibility to our customers. Each service desk can be “tweaked” based on a customers needs to bring things in or out of scope. This includes things like dropping out the patching module (which we provide for on premises customers) and replacing it with Azure AD management (which our pure cloud customers use) or some SharePoint development hours instead. We also provide YellowBracelet.co.uk, BedStateTracker.co.uk, PowerCleanse.co.uk, PowerTransform.co.uk, Primary Care Online, and the NHPP. All of our Service Desk capability is delivered from the UK and by BPSS / SC & DV Cleared resources - all services listed on DigitalMarketplace.

Service scope

Service constraints
Our Microsoft Service Desk is delivered remotely, by our SME's, and operates via a dedicated 24x7 call handling service. Whilst we do not currently operate a proactive monitoring solution, our team of security vetted and cleared engineering are able to remotely login and fix issues often without the need to visit site.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
We respond to all queries in real time - with a 24/7 call back facility with a 15 minutes SLA outside of core UK working hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Tested with JAWS screen readers
Support levels
During the delivery of any solution, the Sundown team provide full Hyper-Care support during the transformation / migration project, and additional charges would ONLY come into place post delivery as part of an ongoing Managed Service. In all circumstances, we use one flat mechanism, 24/7 365 coverage for every customer that buys our service, and they are each aligned a technical account manager and lead Cloud Engineer to support the engagement.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
TUV
ISO/IEC 27001 accreditation date
July 2020
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • ISO9001
  • ISO27001

Social Value

Fighting climate change

Fighting climate change

We use consolidated data centres resident in the UK that utilise energy from all sustainable sources.
Covid-19 recovery

Covid-19 recovery

We are very fortunate that our business is digital and as such (with government assistance) we have managed to scale significantly during the pandemic (winning the 2021 Red Rose award for Lancashire scale up business of the year) whilst ensuring that all of our staff work remotely in the safety of their own homes. We support our customers in the implementation of modern working practices within their organisations which support secure, dispersed and mobile working when and if required.
Tackling economic inequality

Tackling economic inequality

We are a 100% UK Sovereign company including our entire supply chain and utilise a salary and compensation package that greatly exceeds the current living wage. We engage actively within our local communities and provide expertise, resources and funding to local grassroots causes including currently sponsoring 37 grass roots teams. We have developed proven pathways for entry to the IT industry, with apprenticeships, placements, internships alongside experienced roles all supported by our inhouse Sundown Academy. Education of the industry and opportunities available to school leavers is vital to us all here at Sundown Solutions. We align all our vacancies with our strategy to educate and develop young talent with regular engagement in local schools and colleges.
Equal opportunity

Equal opportunity

When an employee is onboarded they complete our standard Equality, Diversity and Inclusion questionnaire which is then reviewed by their line manager and HR representation. We also conduct an annual Equality, Diversity and Inclusion Survey in support to support this initial activity. The yearly survey is completely optional and although staff are encouraged to complete it is not a mandatory requirement. It allows us to monitor how well we are performing in ensuring that we are an inclusive, equal and diverse workplace. More importantly, it gives us a further platform for progress and accountability. It is also an opportunity to step back and celebrate the work we’ve done as an organisation to create an environment where people are encouraged to be themselves and to speak up about the issues that matter to them. Championing inclusion and diversity, and role modelling the right behaviours must happen at all levels and corners of our organisation. This is vital if we are to really create an organisation where the principles of equality, fairness and inclusivity are woven into our DNA – whether that’s how we recruit, how we communicate or anything else. There is a particular responsibility on the leadership tiers within our service towers to lead the way in this work. This makes it important that our management team commit to investing their time into understanding what needs to be done and take personal responsibility for making sure it happens when areas of adjustment or improvement are identified.
Wellbeing

Wellbeing

We have a full staff health and wellbeing package that ensures our employees physical and mental health is catered for and this also includes full death in service and medical coverage.

Pricing

Price
£12,500 a transaction
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony@sundownsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.