Clear Visual Communications Ltd

NowSignage Digital Signage Cloud Service

The Digital Signage Cloud Service is a platform for creating and streaming targeted digital content to selected displays. The content can be stored on the platform and its steaming can be scheduled so that specific content show on specific times at specific displays.

Features

• Display engaging content from social media into a website
• Publish content from social media into website pages
• Choose a template and customise it to a brand
• Ability to send targeted content to any screen any time

Benefits

• Scalability
• Automation equals efficiency
• Local caching of cloud assets
• Integration with 3rd party platforms such as Tweeter, Facebook etc.
• Security compliance and enterprise user level control

£9 to £16 a unit a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@clearvc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

113020647100025

Contact

Rebecca McCartney
033 0088 3984
sales@clearvc.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: An output device (display) and a compatible player is required in order to show the created content.
• System requirements:
  • Internet connection
  • Digital Signage Display
  • Compatible digital signage player if not embedded with the monitor

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our targets are set to reply to all emails within 4 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We offer Basic Support by default but we also can offer a completely customisation support service for an additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training material is available through webinars or via pre-recorded training material available to all customers through the web portal.; On-site training can also be provided through a separate arrangement which may carry additional cost.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: User must request their data from support in advance.
• End-of-contract process: At the end of the contract access to the platform is restricted. The digital signage displays will still show content locally stored on the displays but update of that content will not be possible.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: For mobile devices only android OS is supported. On desktop google Chrome browser player (URL) can be used to receive content from the digital signage platform.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Through the service interface one can manage the creation of content and choose the output device where the content is displayed. Access roles can be configured to allow or restrict functionality based on the user role.
• Accessibility standards: None or don’t know
• Description of accessibility: The interface is accessible via a browser. To gain access you must enter the correct credentials ie username and password.; ; https://secure.nowsignage.com/customers/login
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Pending
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service is fully customisable for and annual fee. Customisation have to be performed only by the platform owner.

Scaling

• Independence of resources: Service platform is based fully on AWS which dynamical manages service capacity based on usage.

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide the number of licences provisioned for an account, number of screens active, as well as the number of users created for a given time period. ; Activity on user logins can also be provided upon request.; ; Enhanced analytics, such as content uploaded to the platform, can be requested from the support team.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: NowSignage

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The platform allows users to store data on their partition this content data is available on the platform and can be downloaded locally on their PC via the platform web interface.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats:
  • Mp4, avi, mov, webm
  • Jpg, png, tiff, gif

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: NowSignage operates within AWS data centers, and as such, we defer to AWS compliance documentation: ; https://aws.amazon.com/compliance/data-center/controls/"
• Approach to resilience: "NowSignage operates within AWS data centers, and as such, we defer to AWS compliance documentation: ; https://aws.amazon.com/compliance/data-center/controls/"
• Outage reporting: Monitored status of the service is available via a dashboard as well via email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: A devolved user permission and tagging system allow users to access only their account.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: AWS
• ISO/IEC 27001 accreditation date: 18/11/2010
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: NowSignage is currently working towards full accreditation with ISO9001 / ISO27001 standards and expect to achieve certification during 2020/21

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Business continuity plans are subject to testing at planned intervals or upon significant organisational or environmental changes to ensure continuing effectiveness.; Policies and procedures for change management, release, and testing are communicated to external business partners and are enforced to ensure external business partners comply with change management requirements. These policies and procedures are also in place to triage and remedy reported bugs and security vulnerabilities for product and service offerings.; All debugging and test code elements are removed from released software versions. ; Changes in production environments are registered, authorised and adhere with existing SLAs.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Security vulnerability assessment tools and services accommodated by virtualisation technologies are being used.; Anti-malware programs, systems using signatures, lists, or behavioral patterns are updated across all infrastructure components as prescribed by industry best practices.; Network-layer,application-layer, local operating system-layer vulnerability scans are performed regularly as prescribed by industry best practices.; Results of vulnerability scans are not directly communicated to tenants, but are provided to third-party auditors.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: An external third party conducts vulnerability scans and periodic penetration tests. In addition security threat detection systems using signatures, lists, or behavioural patterns are updated across all infrastructure components as prescribed by industry best practices?
• Incident management type: Supplier-defined controls
• Incident management approach: We maintain liaisons and points of contact with local authorities in accordance with contracts and appropriate regulations.; We have a documented security incident response plan.In addition we perform tests to the security incident response plan once a year.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Digital signs reinforce corporate messaging to constantly drive the climate change ideologies.

Pricing

• Price: £9 to £16 a unit a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We offers a 30 day free account on the basic plan. ; In addition we offer an enhance plan where the customer can set a 10 day trial.
• Link to free trial: https://www.nowsignage.com/screens/screens-pricing/free-plan

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@clearvc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.