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2ABLE LTD

WordPress Web Design and Development

The WordPress team at 2able have lived and breathed WordPress Design and Development since 2010. We’ve designed and developed 100’s of WordPress websites, both direct for organisations and on behalf of other Digital Agencies. As you can imagine, these services have been across a variety of sectors with varying needs.

Features

  • Working with WordPress since 2010
  • WordPress technical issues
  • Wordpress multi-lingual websites
  • Mobile first WordPress websites
  • WordPress Core and Plugin issues
  • Security assistance and WordPress hardening
  • WordPress page speed assistance
  • WordPress Child Theme assistance
  • WordPress hosting solutions and advice
  • WordPress Backup strategies

Benefits

  • Over 15 years WordPress experience
  • Freeing you up to focus on what you do best
  • Present your WordPress site in other languages
  • Device-friendly solutions
  • Security is fully-managed
  • Ultra-fast website speeds for Google
  • Trusted by other Digital Agencies with their WordPress needs
  • Reduced down-time with safe update practices
  • Wide-range of hosting options
  • Multi-location backups for safety reasons

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at service@2able.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

1 1 3 0 7 0 9 0 5 7 8 7 1 7 0

Contact

2ABLE LTD Ben Crowley
Telephone: 01202 237 891
Email: service@2able.co.uk

About your service

Service categories

Applications

Content workflow and management

Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications
Multi cloud support
Yes

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None
System requirements
  • PHP version 7.4+
  • MySQL 5.6+

User support

Email or online ticketing support
Yes
Support response times
Emergency issues within 1 hour. Standard response within 8 hours. SLAs can be tailored to meet the needs of the client.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support levels are customised to the clients needs.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We initially assess the requirements of the client through questions around their website requirements. We then recommend a solution accordingly, which can include training and documentation if required.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
We supply WordPress website files and databases at the end of the contract.
End-of-contract process
Providing WordPress site files and databases is included in the price.
Documentation accessibility standard
WCAG 2.2 AA

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile and desktop visual designs will be provided to the client for approval, before the site is developed.
Service interface
Yes
User support accessibility
WCAG 2.2 AA
Description of service interface
WordPress back-end interface for editing the front-end content
Accessibility standards
WCAG 2.2 AA
Accessibility testing
WordPress aims to make the WordPress Admin and bundled themes fully WCAG 2.2 AA compliant where possible.

All new and updated code released in WordPress must conform with these guidelines as per the WordPress Accessibility Coding Standards.
API
Yes
What users can and can't do using the API
Full details are available at https://developer.wordpress.org/rest-api/
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
This can be defined in the scoping of the project.

Scaling

Independence of resources
We have monitoring in place and have low thresholds. Should these thresholds be breached, we respond accordingly.

Analytics

Service usage metrics
Yes
Metrics types
We provide 3rd party tools such as Google Analytics. Raw logs can also be provided.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
Resource tagging
No
FOCUS resource tagging
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
Data sanitisation process
Yes
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type
Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

Data export approach
Depending on the hosting solution chosen, they can either request this from us, obtain from backups, or access themselves via the WordPress back-end.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.99% network uptime. If this is not achieved, a refund is given for the length of time the outage occurs.
Approach to resilience
Available on request
Outage reporting
This can be customised to the clients needs, such as emails and SMS alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
We provide user levels based on requirements. WordPress admin access is restricted to 2able only.
Access restriction testing frequency
At least once a year
Management access authentication
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
2able follow GDPR requirements for all areas of our business.
Software Security Code of Practice
Yes

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes are always applied to Staging first, and then Production once Staging has been tested. These changes are tracked and managed via DevOps / internal documentation. If any unauthorised changes are made to the deployed service components, this will be detected by scanning software we have in place. If any required changes will affect the service we will agree a mutually convenient time to implement, or provide appropriate notice where possible.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
WordPress updates are monitored on a daily basis. Critical vulnerabilities are assessed upon discovery and action taken immediately if the vulnerability can be exploited. This is always applied to Staging first, and then Production once Staging has been tested.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We utilise a service that will check the website for specific text every minute. If the check fails, we get alerted immediately. In the unlikely event of this happening (outside of planned downtime), the cause of the issue will be looked into within 30 minutes of receiving the alert.
We also have monitoring in place for disk use, CPU and memory, so we’re on the case long before potential problems arise, ensuring optimal performance at all times.
Incident management type
Supplier-defined controls
Incident management approach
We will look into the cause of the issue within 1 hour of receiving the alert during office hours and within 8 hours outside of office hours. We will continue to work on this until a resolution is found.
Post-quantum cryptography secure
Yes

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Discount for educational organisations
No
Free trial available
No

Discount percentage by annual call-off contract value (excluding VAT)

Less than £250,000
0%
Between £250,000 and £500,000
10%
Between £500,001 and £1,000,000
10%
Between £1,000,001 and £2,500,000
10%
Between £2,500,001 and £5,000,000
10%
Over £5,000,001
10%

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
240a30e8-b55f-4f56-8df1-8fd76d1ff7bf
Cyber essentials plus
No
Cyber Essentials Alternative
You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at service@2able.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.