Software AG (UK) Limited

Software AG Cloud Digital Business Platform

Expertise associated with designing, building, rehosting and deploying the technology functions associated with establishing a Software AG Digital Business Cloud Platform including support for hosting providers. The Functions include all Software AG's products.

Features

• Architecture Analysis & Design
• Definition of reference architecture
• Environments setup
• Software installation and configuration
• Execution of operational procedures
• Skills Transfer
• Establish a COE
• Working with hosting provider

Benefits

• Integration via public and private clouds
• Easy-to-configure cloud-to-cloud Integrations
• Secure and reliable hybrid integrations
• Advise on Security
• Define disaster recovery procedures
• Performance tuning Documentation
• Expert services relating to all Software AG Products

£656 to £1,592 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at maurice.hancock@softwareag.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

113234756480191

Contact

Maurice Hancock
07964 244563
maurice.hancock@softwareag.com

Planning

• Planning service: Yes
• How the planning service works: Using Software AG's expert resources, we can help you define your digitalization roadmap, determine your transformation process, establish proof of value, and define the right future architecture for business and IT.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • All Software AG products including:
  • WebMethods
  • Alfabet
  • ARIS
  • Natural & Adabas
  • Terracotta
  • Centrasite

Training

• Training service provided: Yes
• How the training service works: Choose from a wide range of education and certification options to increase your skills and knowledge across the entire project life cycle. Train in a public classroom, at your site or online. We can also customize a training plan to meet your specific goals and accelerate your project success. A full brochure is available online at Software AG.com.; ; Via Software AG training, you will validate employee skills to ensure you have the knowledge to deliver quality projects. The Software AG Certification Program establishes standards for knowledge and skills to successfully implement digital business solutions using our technology.; ; Key benefits of becoming certified are: Recognition of your knowledge and proficiency; Validation of expertise and skills upon passing the proctored exams; Designation as Software AG Certified Professional; and, delivery of quality projects faster with trained and certified team members.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Alfabet related products and services
  • ARIS
  • WebMethods
  • Adabas & Natural
  • All Software AG products
  • Terracotta
  • Centrasite

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: SAG Global Consulting Services will work with the Client to carry out tasks including; Preparation for Cloud implementation or migration; Installation of Software AG Cloud products and associated configuration; Data migration (where appropriate) of all content to the Cloud; and knowledge transfer and cut-over.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: All Software AG products

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: All Software AG Cloud offerings are tested (such Performance, Capacity, Soak, Load, Component, Stress, Smoke and penetration testing) in order to make sure that they will perform in line with design expectations. We can release these test reports on request. For Quality Assurance of customer specific code, the development team will undertake code reviews and use Continuous Integration for quality control of our code base, to ensure that code packages are built correctly, coding standards are followed and the components pass a pre-defined set of test scripts. For customer performance testing we can work with the customer to develop performance test plans and test cases on the customer’s environments and would normally expect to provide support during performance test cycles to assist with setting up environments including test data , running of tests and diagnosis and resolution of issues found.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Software AG supports its standard cloud offerings via the product help desks which operate 24x7. These help desks offer a seamless service to the Client and engage with aspects of the service including the Cloud Operations Team and Hosting Provider (e.g. AWS) where appropriate to do so. We also offer a Managed Service whereby the Clients configuration and or custom development is fully supported. In this instance, the Client engaged with the Managed Service Help Desk who takes responsibility for resolution and triage's with other aspects of the service including hosting (e.g. AWS) and product support desks. Generally, Software AG can be flexible to meet the clients needs and security requirements (e.g. by providing SC help desk staff).

Service scope

• Service constraints: No service constraints identified.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24x7
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: With standard support offerings, Software AG provides 4 Support levels termed as Critical Priority, High Priority, Medium Priority and Low Priority - all of which have target response times derailed in the SLA. Standard Support comes with the product for a standard fee. For more tailored support, clients can selects a Managed Service option whereby the SLA’s and response times are configured in accordance with their requests. This service can include aspects such as Technical Account Manager, Capacity Management and any other service the client might want to add. The fee for the managed service is determined by the service required.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DQS GmbH
• ISO/IEC 27001 accreditation date: 26/01/2021
• What the ISO/IEC 27001 doesn’t cover: Software AG has certification for compliance with ISO/IEC 27001:2013, ISO/IEC 27017:2015, and ISO/IEC 27018:2019. Software AG Standard and Managed Cloud Services as listed in the certification scope statement delivered by Cloud Operations and PS Managed Services including supporting operation functions. https://www.softwareag.com/en_corporate/company/iso-certified.html
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO/IEC 27001:2013, ISO/IEC 27017:2015, ISO/IEC 27018:2019
  • Complies with SOC 2 standards

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Sustainability and responsible action are guiding principles in Software AG’s business operations. We are certain that ethically correct behaviour and economic success belong together. To protect future generations and our planet, Software AG is committed to creating not only economic, but also ecological and social value.; Software AG is actively striving to reduce its environmental footprint. To mitigate the effects of its business activities on the planet, we are working toward a plan to become climate-neutral as quickly as possible by setting targets in the environmental area. With the help of its technology and solutions, Software AG will join forces with its customers and partners to tackle the most significant environmental challenges of the modern world and help mitigate the climate crisis, ultimately shaping a more sustainable future.

  Covid-19 recovery

  Since the beginning of the COVID-19 pandemic in 2020, four years have passed, and the global economy is still recovering from the adverse effects of multiple lockdowns in most countries of the world. Fortunately, the freezing of companies, postponed or extended investment activities, and extensive restrictions on business travel only had minor effects on Software AG’s business operations. We implemented a hybrid working model with many business meetings, trainings, and other operations being conducted online. Today, this has become the default working model, which not only has not hindered business operations but allowed for greater flexibility and increased efficiency for employees and business partners alike.; The COVID-19 crisis shed light on the lack of digitalization in business processes worldwide. This resulted in additional business opportunities for Software AG, particularly in the Digital Business segment, which would compensate, or even overcompensate, for the negative effects on the global economy.

  Tackling economic inequality

  Sustainable economic growth is of key significance to Software AG's business since it contributes to our long-term stability and positive impact on our employees, investors, and customers. Software AG’s leadership is convinced that having a sustainable business strategy not only promotes economic growth but is also essential to live up to the Company's own requirements pertaining to ESG matters.; Software AG recognizes the need to address economic inequality on a global scale and within the UK. We are committed to tackling the issue through various initiatives aimed at creating new jobs and business opportunities, while simultaneously increasing the resilience of its supply chain and sustainable practices therein. To achieve this goal, Software AG would prioritize job creation initiatives, training and development of employees’ skills, and vital partnerships with local communities and organizations to enhance the development of less privileged individuals. To enhance its supply chain, we would work towards expanding our sourcing options and fostering partnerships with local suppliers in the UK.

  Equal opportunity

  A company’s corporate culture, encompassing its values and norms, serves as the glue that holds it together. This culture not only influences employee performance, but also facilitates the achievement of business objectives. It is supported by a framework that outlines the expectations for individual behaviour, beliefs, actions, and decisions. In March 2022, Software AG introduced its Culture Framework, which is focused around three core Ps: people, passion, and products, serving as the backbone of Software AG’s operations. The Culture Framework establishes inclusion, integrity, and innovation as the fundamental values guiding leadership practices. These values unite Software AG as a company and offer practical guidance on communication, interaction, and decision-making. Diversity, equity, and inclusion (DE&I) are an integral part of Software AG’s Culture Framework. Recognizing the interconnectedness of corporate culture, employee satisfaction, and engagement, Software AG has implemented a variety of initiatives to better understand these principles and positively influence its corporate culture. The dedication shown by Software AG's employees, coupled with their professional and personal abilities, decisively contributes to our success. Overlooking employee concerns poses a fundamental risk of (generally indirect) negative impacts on business performance. Examples of this include situations when low employee satisfaction leads to attrition and a loss of company-specific expertise, or when a lack of diversity in the corporate environment hampers innovation. For this reason, Software AG deploys a variety of initiatives aimed at fostering high employee satisfaction and nurturing an innovative and diverse corporate culture while actively monitoring employee engagement. Since 2020, Software AG has been a member of The Valuable 500, a global business collective of companies dedicated to innovation in disability inclusion. Software AG is also a member of the Initiative Women into Leadership (IWiL), a non-profit association that facilitates long-term mentoring and promotion of women at the top level.

  Wellbeing

  Software AG is committed to fostering a corporate culture grounded in respect, transparency, and inclusion. The company continues to focus on attracting and retaining the best talent, nurtured through employee engagement and an inclusive and equitable working environment— where all employees can thrive and unleash their full potential. ; Software AG offers an Employee Assistance Program (EAP), which provides employees with around-the-clock professional counselling free of charge. Yet, Software AG not only takes care of its own employees but is actively involved in improving community integration. For instance, our own Give Back to the World initiatives engages in several projects in the UK with an environmental or social value, tackling issues such as prevention of domestic violence, mitigation of deforestation, and promoting a healthy and active lifestyle.

Pricing

• Price: £656 to £1,592 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at maurice.hancock@softwareag.com. Tell them what format you need. It will help if you say what assistive technology you use.