Responsiv Solutions Ltd

IBM Workload Automation on Cloud

This software as a service (SaaS) offering allows you to focus on gaining control and optimization of background execution workflows and business processes with flexible and scalable workload automation and job scheduling. A complete solution for batch and real-time workload management hosted in the cloud.

Features

• Standards based integration with grid and cloud computing technologies
• Manage workloads, fine-tune performance and handle exceptions from one interface
• Provide Self Service capabilities to End Users
• Centralized control with live dashboards, integrated reporting and auditing
• Quickstart modeling with Cron, Windows scheduler or ready-to-use processes
• Calendar and event based workload automation
• Schedule to most widely used platforms including Docker Containers.
• Open standards based APIs extend control into custom/legacy applications
• Optimize process execution-Event Driven Scheduling & Workload Service Assurance
• Support workloads with dependencies, auditing and SLA management

Benefits

• Cost effective compared to an On Premises installation (consumption model)
• Virtually no cost of ownership for your central server
• Quickly connect new business applications
• Powerful plan- and event-driven scheduling
• Reduce costs by eliminating manual activities
• Set up automation environment within minutes, without upfront investment
• Simplify the client experience by customizing workload dashboards
• Deliver greater IT efficiency
• Improve decision making by using predictive analytics and centralized management
• Run and monitor your workloads wherever you are

£61.72 a unit a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

113334256671847

Contact

Ross Buckland
+44 (0)1344 266 980
sales@responsiv.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: • Need an IBM ID to log-on on the system; • Buyer needs to install agents on their on-premises’ computers; • Agents need either direct access to Internet or have one more agents with access on Internet that will work as gateways for the other.; Buyers will not have access to the server but only to the Product Graphical User interfaces via his/her Web Browser
• System requirements: Agents have prerequisites in terms of supported Operating Systems

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response time depends upon request severity. Severity 1 has an objective of under 2 hour response time, 24 x 7, whilst a Severity 4 has an objective within 1 business day (Monday-Friday business hours)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Included within the price; Severity 1 - Critical impact/service down:; Business critical functionality is inoperable or critical interface has failed. Condition requires an immediate solution.; Response: Within 1 hour, 24x7; ; Severity 2 - Significant impact:; A service feature or function is severely restricted in its use or Client is in jeopardy of missing business deadlines.; Response: Within 2 business hours, Monday to Friday business hours; ; Severity 3 - Minor impact:; Indicates the service or functionality is usable .; Response: Within 4 business hours, Monday to Friday business hours; ; Severity 4 - Minimal impact:; An inquiry or non-technical request.; Response: Within 1 business day, Monday to Friday business hours; ; On-site support provided as a Time & Materials basis and will be scoped and agreed before attending site
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: IBM provide comprehensive online documentation, tutorials, free online training courses and hundreds of tutorials and articles available on the IBM developerWorks portal.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
• End-of-contract process: The service is deactivated and after 4 weeks deleted. Backups of customer’s data are retained for some months after the end.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Self Service Catalog, Mobile Dashboard and Application Lab are mobile while the Dynamic Workload Console support only Desktop Browsers
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: From the Service interface users are able to subscribe to the service download agents , and link to the Trouble ticketing system, all through a Web Browser.
• Accessibility standards: None or don’t know
• Description of accessibility: Web browser
• Accessibility testing: https://www.ibm.com/able/
• API: Yes
• What users can and can't do using the API: https://www.ibm.com/docs/en/workload-automation/9.5.0?topic=automation-driving-workload-scheduler-rest-apis
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: See online documentation for details; Users can customize the behavior of the agents to meet their requirements.

Scaling

• Independence of resources: The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

• Service usage metrics: Yes
• Metrics types: API can be used to query historical job run and current plan activities.; Real-time dashboard is available for current activities.; Reports (listed in the Product Documentation) can be provided upon ticket request.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: IBM

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: User can export their definitions via product (composer) command line.
• Data export formats: Other
• Other data export formats: Custom native service format (Scheduling Language).
• Data import formats: Other
• Other data import formats: Custom native service format (Scheduling Language).

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Availability during a contracted month = Compensation; (% of monthly subscription fee for contracted month that is the subject of a claim); <99.9% = 2%; <99.0% =5%; <95.00% = 10.0%; IBM will make a rebate directly available to Client. Further details at ; https://www.ibm.com/software/support/saas_support_overview.html
• Approach to resilience: Available on request
• Outage reporting: Email notifications for scheduled changes

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: 02/12/2024
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 02/01/2020
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: The infrastructure and platform this offering is run on has a CSA STAR Self-Assessment certificate. The SaaS side of this offering currently does not have this. The IBM CSA Star Self-Assessment can be viewed here https://cloudsecurityalliance.org/star/registry/ibm-cloud
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • https://www.ibm.com/uk-en/cloud/compliance/global
  • https://www.ibm.com/trust

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months. IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: IBM: -maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law. -investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan. -promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred. -provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Cloud Processing is energy efficient and reduce client carbon footprint

Pricing

• Price: £61.72 a unit a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full function with Agent download limited to 30 days
• Link to free trial: https://www.ibm.com/products/workload-automation

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.