| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Principal enterprise architect | £1,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Principal solution architect | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Principal technical architect | £1,100.00 |
GLOWAR LTD
Observability and Service Performance Transformation
Glowar provides observability and service performance transformation to help public sector organisations understand, measure and improve digital service health. The service focuses on defining effective observability strategies, metrics and ways of working that improve reliability, performance and decision-making, without providing tooling or operational monitoring services.
Features
- Observability maturity assessment across services, platforms and teams
- Definition of service health, reliability and performance metrics
- Design of logging, metrics and tracing approaches
- Service-level indicator and objective design guidance
- Integration of observability into delivery and operational workflows
- Service performance reporting and insight design
- Alignment of observability with incident and problem management
- Senior advisory on reliability and service improvement
Benefits
- Improves visibility of service health and performance issues
- Reduces incidents through earlier detection of service degradation
- Improves decision-making using meaningful service performance metrics
- Strengthens reliability and resilience of digital services
- Improves collaboration between delivery and operational teams
- Reduces time to diagnose and resolve service issues
- Supports continuous service improvement and learning
- Improves confidence in service performance reporting
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at g.whitehouse@glowar.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
1 1 3 3 5 7 8 4 0 4 5 4 3 2 1
Contact
GLOWAR LTD
Graham Whitehouse
Telephone: 07940180281
Email: g.whitehouse@glowar.co.uk
About the service
- Service categories
-
Cloud Support Services
Quality Assurance and Performance Testing
- Assurance/testing design
- Infrastructure performance testing
Performance testing
- Capacity Planning
Service scope
- Service constraints
- The service is primarily delivered remotely and is dependent on access to relevant service, platform and delivery teams, documentation and performance data. On-site engagement can be provided by agreement where required. Responsibility for operational decisions and remediation remains with the client.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- This service does not provide formal support levels or tiered support models. Support is delivered through agreed engagement periods via scheduled meetings, workshops and written outputs. The service does not include a technical account manager or cloud support engineer.
Supplier type
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- No
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead business analyst | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior delivery manager | £950.00 |
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Mission: Make Britain a clean energy superpower
-
To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Mission: Build an NHS fit for the future
-
That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at g.whitehouse@glowar.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.