ASCENT DIGITAL SERVICES UK LIMITED

Cloud Infrastructure Services

Ascent can help you design, build and run cloud infrastructure services on Microsoft Azure. Our Infrastructure as Code deployments accelerate migration and new build of cloud platforms ready for infrastructure, data and application workloads to be migrated or built in the cloud.

Features

• Accelerated deployment through Infrastructure as Code
• Application and user centric cloud services
• Build service orientated applications through modern cloud platforms
• Cloud native services

Benefits

• Focus on your applications and data through automated deployments
• Rapidly migrate your workloads to the cloud
• Seamlessly scale services up and out as required
• Leverage our managed services portfolio as required
• Focus on time to value, not time to build

£350 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salescommercial@ascent.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

113367088919415

Contact

George Earp
+441189913387
salescommercial@ascent.io

Planning

• Planning service: Yes
• How the planning service works: We work with buyers in a consultative capacity to understand their business objectives and then translate these into a technical roadmap. We do this in pre-sales and then move through to validate it during discovery with customers. Once discovery is complete, both parties are aligned to begin the cloud journey.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our training is typically done on the job, we do not have specific training courses for cloud infrastructure services. ; ; We believe in a motion of teaching and doing. We have seen this to be very successful in past cloud migration and build projects.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We help customers across three stages of cloud adoption. ; ; 1) Plan and prove - helping with cloud strategy, skills readiness, TCO and business case analysis, architecture/service design and piloting workloads.; ; 2) Modernise and Migrate - modern workload advisory, migration planning, modernisation of workloads and migration execution; ; 3) Managed services, insights and cloud value engineering. ; ; For setup and migration, 1 and 2 are applicable. Further information can be found in our service definition document.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: QA is an integral part of the cloud journey. We have significant experience testing and assuring services that have large user bases and are sensitive to downtime. We have an integrated test capability that provides clients with a wide range of professional services that assure the cloud ecosystem, including: - Functional and exploratory testing - Test guidance for product owners - Test automation - Non-functional testing (performance, security and accessibility) - Test guidance for developers.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: In our Run and Optimise part of Cloud Infrastructure Services, we provide; ; 1) Managed Service. Expert 24x7 support and applied best practice: monitoring, analytics, IaC and orchestration with full and co-managed options.; ; 2) Insights. Continuous optimisation service that reviews cost, performance, security, best practice and fault tolerance for maximum efficiency.; ; 3) Access cloud consultants, engineers and architects on-demand to deliver continuous service improvement and support innovation.

Service scope

• Service constraints: Our services are typically deployed in a hybrid fashion between onshore in the UK and nearshore across southern, western and central Europe

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We have four care levels:; ; 1. URGENT ; 1st RESPONSE: 1hr; UPDATE: every 2hrs; TARGET FIX: 8hrs; DEFINITION: software inoperable/business critical system unusable; ; 2. HIGH; 1st RESPONSE: 4hrs; UPDATE: every 4hrs; TARGET FIX: 2 working days.; DEFINITION: significant service degradation, non-critical business function/software is unusable.; ; 3. MEDIUM; 1st RESPONSE: 8hrs; UPDATE: every 8hrs; TARGET FIX: as part of regular software release/update schedule; DEFINITION: Degradation of individual service or information issues; ; 4. LOW; 1st RESPONSE: 2 working days; UPDATE: part of release schedule discussion; TARGET FIX: as part of regular software release/update schedule; DEFINITION: Small service degradation/service request no impact
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We have four care levels, cost is negotiable depending on the project:; ; 1. URGENT ; 1st RESPONSE: 1hr; UPDATE: every 2hrs; TARGET FIX: 8hrs; DEFINITION: software inoperable/business critical system unusable; ; 2. HIGH; 1st RESPONSE: 4hrs; UPDATE: every 4hrs; TARGET FIX: 2 working days.; DEFINITION: significant service degradation, non-critical business function/software is unusable.; ; 3. MEDIUM; 1st RESPONSE: 8hrs; UPDATE: every 8hrs; TARGET FIX: as part of regular software release/update schedule; DEFINITION: Degradation of individual service or information issues; ; 4. LOW; 1st RESPONSE: 2 working days; UPDATE: part of release schedule discussion; TARGET FIX: as part of regular software release/update schedule; DEFINITION: Small service degradation/service request no impact

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Azure

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SMC
• ISO/IEC 27001 accreditation date: 08/11/2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Covid-19 recovery

  We have been delivering remote development services for years and as such, we have been well placed to create a hybrid working environment that creates the right balance for employees and organisations. Further information on our hybrid working policy can be shared as required and it's impact on the Covid-19 recovery for digital services in the UK public sector.

  Equal opportunity

  We strongly believe in equal opportunity in the workplace. As an SME in the public sector, we want to focus one on area and do it very well. Our current focus is women in tech is bi-fold:; ; Women returning to work. We are actively working to attract female talent back into the sector after time off. Our flexible working policy allows women to come back part time as they ramp their career back up after breaks.; ; Development of leadership and progression for women. The IT sector is dominated by men and we are working on development paths for talent to come through the business and into leadership positions.; ; This is an ongoing workstream and more information can be shared as required.

  Wellbeing

  Wellbeing is critical to a happy and successful workplace. We have a dedicated people team that works with our employees and seeks to understand cultural differences and how to align wellbeing initiatives to those. ; ; These vary from country to country. Please request further information to understand how we approach wellbeing in UK and other EU nations.

Pricing

• Price: £350 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salescommercial@ascent.io. Tell them what format you need. It will help if you say what assistive technology you use.