Spacehive

Community Fundraising and Crowdfunding Programme

Spacehive is a community fundraising platform for locally-led projects. It helps government and public sector buyers connect with local communities, amplify funding, and achieve social returns on investment. Spacehive performs due diligence checks on projects, helps buyers to distribute funding to crowdfunding campaigns, and captures social impact data from projects.

Features

• Platform for local communities to run crowdfunding campaigns
• Distribution of buyer grant funding to locally-led projects
• Built-in verification, ensuring due diligence and governance on projects
• Dedicated project support and resources to assist users through fundraising
• Dedicated account management for expert strategic guidance
• Stakeholder engagement to attract supplementary funding to programmes
• Activation programme to engage communities and source local projects
• Marketing toolkit and specialist support for buyer comms teams
• Bespoke branded engagement and fundraising programme page
• Capture of impact reporting data from buyer-funded projects

Benefits

• 85% crowdfunding success; over 2,000 projects funded; raising £30 million+
• Delivers considerable social impact across the UK and Ireland
• Empowers communities to fund, deliver and take ownership of ideas
• Provides a secure means for buyers to easily fund projects
• Enables buyers to distribute funding to verified projects with confidence
• Amplifies the value of buyer grants by up to 4x
• Increases participation in buyer community engagement initiatives
• Projects can be tailored to match buyer strategic objectives
• Adds new resources, skills and capacity to local communities
• Ensures funding outputs are measured for buyer reporting and compliance

£30,000 to £150,000 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at partner@spacehive.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

113464914627756

Contact

Frank Kibble
07375332458
partner@spacehive.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None.
• System requirements:
  • Internet Browser
  • Web Connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We try to respond immediately, usually within 2 working hours, 9:30am - 6pm, Monday to Friday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Spacehive's webchat facility is enabled by Zendesk. Their widget is installed on millions of website pages. The accessibility is explained here: https://www.zendesk.co.uk/company/agreements-and-terms/accessibility/#georedirect
• Onsite support: Onsite support
• Support levels: Buyers are assigned a dedicated Partnership lead with experience of delivering community fundraising programmes for a variety of local government and public sector organisations across the UK and Ireland. The Partnership lead is the buyer's point of contact at Spacehive and guides the strategic direction of the fundraising programme. The Partnership lead will hold regular calls with a nominated buyer lead to monitor the delivery of the strategy and activation programme, report on the progress of local projects in crowdfunding, identify strategic opportunities and handle any buyer requests or queries. Buyers will also have access to other specialist Spacehive teams, including Community Project Management, Technology and Marketing.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Your Partnership lead will host a series of tailored kick-off sessions with key buyer personnel to develop and agree on the programme strategy and plan, including: the vision, aims and objectives of the community fundraising programme; the framework for assessing local projects for funding; the branding and profile of the programme and programme page; the timing of the activation programme; and a communications and engagement plan to involve key stakeholders in the programme. Your Partnership lead will then involve the wider Spacehive team to begin the activation programme to bring forward projects for crowdfunding.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the end of a contract, buyers request the extraction of their data by contacting the Spacehive Partnership lead. Data is accessible in CSV or PDF format.
• End-of-contract process: At the end of a contract, should the buyer decide not to continue with Spacehive, their account will be shut down. The buyer will lose access to all community fundraising tools and the branded programme page will be taken down. All data from the community fundraising programme will continue to be accessible in the timeframe specified in GDPR and on request, we can share data with the buyer in CSV or PDF format. At this point the buyer will become the acting data controller for this information and must manage it in line with GDPR regulations. Crowdfunding projects funded by buyers will remain visible on the Spacehive site beyond the end of a contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The capability is identical for mobile and desktop services but mobile webpages are built in a responsive language to fit mobile devices.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The following Spacehive community fundraising tools are accessed by buyers through a web interface via 2-factor authentication login: branded programme page editor; funding tool; impact reporting tool.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Spacehive has automated tests which validate the usability of the website with to WCAG 2.1 AA parameters.
• API: No
• Customisation available: Yes
• Description of customisation: Buyers can customise: The branded programme page, by adding engaging content and selecting projects to showcase; the criteria of their funding and the questions they wish to ask local projects via the funding tool; the metrics they wish local projects to report against via the impact reporting tool. Partnership leads can assist buyers with customisations. Users can customise their crowdfunding pages by adding their own images and video and composing updates to backers of their crowdfunding campaigns.

Scaling

• Independence of resources: Spacehive automatically scales up the resources in our cloud platform to match demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Through the Spacehive funding tool, buyers are able to view the crowdfunding campaigns for local projects being set up on Spacehive and the associated pitches for grant funding. Buyers are also able to monitor the progress of the projects they have granted funding to. Through the Spacehive impact reporting tool, buyers can monitor the delivery of local projects they have funded and aggregate impact data. Upon request, Spacehive can provide Google Analytics data on the branded programme page.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users export their data direct from the Spacehive website in CSV or PDF format.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: Upload videos and content to movement (JPEG,PNG,GIG,.dox,.pdf,.csv,. mp4)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Spacehive guarantees 99.9% availability. Spacehive does not refund buyers for availability issues.
• Approach to resilience: Spacehive has IP restrictions to the database and daily backups. Azure is our hosting platform and allows us to access historical backups of our data from any point of time.
• Outage reporting: Spacehive sends an email alert to buyers in the event of a critical service outage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Spacehive uses both self-developed and external management interfaces and support channels. Our in-house software is protected by IPN firewalls ensuring they are only accessed from a recognised location, and behind password and 2-factor authentication. External channels also use 2-factor authentication. Most support channels also flag any new device usage to the end user, who can shut down access remotely if necessary.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: OBS Global
• PCI DSS accreditation date: 19/01/2024
• What the PCI DSS doesn’t cover: Spacehive itself as a Service Provider is compliant with the PCI DSS to SAQ D level with SAQ A Level Controls and its compliance has been independently confirmed by a PCI approved Qualified Security Assessor (OBS Global). Although Spacehive itself does not process card data - instead outsourcing this function to its payment partners - this level of compliance means that Spacehive’s overall technical environment, which includes our secure third party hosting and payment processing services, is independently certified.
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: The Spacehive payment partner, Stripe, is PCI Compliant.

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: All security governance decisions are made by a Company Director and designated Security Officer. Spacehive infrastructure is based on best practice as determined by relevant laws and regulations. We use enterprise level, reputable, third party solutions to both handle and store our data. All security requirements are taken in to account when assessing the viability of any third party system. We limit access to to our critical IT systems to employees designated by the Security Officer only, who are directly accountable to the Security Officer.
• Information security policies and processes: Spacehive staff are only granted the minimum level of access to perform their job, as deemed by a Company Director and Security Officer. All information is stored behind password protected accounts with 2-factor authentication. All machines used to access data are password protected and locked when not in use. Any information deemed sensitive or personally identifiable is protected by server IP firewalls.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes to our software are developed in a test environment where quality assurance is carried out for functional and security purposes. Once the QA has been passed all deployments are made through a source control. The source control logs the changes in code and which employee made the code change and carried out the QA. Changes to our server configuration are also logged within our third party server configuration and at all times comply with security standards.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Logs of Spacehive server load and platform usage are recorded and stored for up to 30 days. Any unusual activity on either flags an issue to the tech team. They assess the potential risk and where necessary quickly apply a patch. All changes are developed in the latest supported libraries and code bases and libraries regularly updated.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Spacehive uses a login system that tracks suspicious activity and calls on our APIs. Any suspect behaviour or attacks will be immediately flagged to our tech team. Appropriate action will be taken, for example suspension of the suspect account pending an investigation. In the event of equipment loss, the threat would be assessed by our Head of Development or CEO and appropriate action taken. No data relating to the product is stored locally and any financial information (eg Credit Card information) is handled by our PCI compliant payment partner, Stripe, rather than by Spacehive.
• Incident management type: Supplier-defined controls
• Incident management approach: Spacehive has an automated warnings setup for system errors or outages. End users can also report incidents directly to Spacehive via the support@spacehive.com inbox, which is monitored by our project success and tech teams. If an issue is reported, our escalation policy would kick in and it would be first investigated by our support team. If the issue is identified as commonly occurring or carries a high level of impact on the end user they will report it to our tech team for resolution. Incident reports can be provided upon request by the end user.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Spacehive’s community crowdfunding programmes produce a wide range of local initiatives but significantly, an increasing number of projects have positive environmental impact and sustainability at their heart. Spacehive actively supports local groups who are looking to fund the journey to net zero or implement sustainable practices in what they deliver as an organisation. We do this by providing expertise on the viability of projects through our built-in project verification process and advice on how to present sustainable projects in a way that will resonate with local people and motivate them to support the idea. This could be by linking initiatives about reducing waste, preserving water or preventing greenhouse gas emissions to pride of communities in local places and spaces. As a result of projects funded on the Spacehive platform:; 82,000m2 of green space has been improved; 27,000kg of materials have been recycled; 23,000 volunteer hours have been spent on delivering projects.

  Covid-19 recovery

  During the early stages of the pandemic, Spacehive took a number of steps to respond and make it easier for people to support their local communities. This included waiving fees for projects created in lockdown; relaxing our criteria so organisations could raise for a wider range of projects, and making it easy for organisations to set up urgent flexible funds. As the focus has shifted over to recovery we have supported local people across the country to fund projects that help communities to continue to recover from the effects of Covid-19, such as initiatives countering social isolation and tackling inactivity and projects that revitalise local places and spaces.

  Tackling economic inequality

  Spacehive’s mission is to make it easier for people to improve their local area. Achieving this mission requires Spacehive to equip and upskill project creators with crowdfunding tools and know-how in order to turn their ideas into reality. This includes ensuring that people from the most deprived areas of the UK get any additional support they need to access crowdfunding. We are proud that most projects on Spacehive come from more deprived areas. In fact, because people experiencing socio-economic disadvantage or discrimination are often in tune with the real issues local people are facing, the ideas they put forward often resonate most with backers to crowdfunding campaigns. Spacehive has an excellent track record of supporting a diverse range of project creators to come forward and fund their ideas on the platform. In all areas that we work we provide advice to ensure those affected by economic inequality can access the platform. This might be through provide additional support, running workshops in areas that are affected by socio-economic disadvantage or championing project creators from those areas to act as peer champions. The latest research from innovation charity Nesta found that from the 130 Spacehive projects surveyed, 7,000 volunteers participated in the projects, with 74% of those projects receiving offers of help or voluntary work. After running a crowdfunding campaign on Spacehive, 86% of project creators said that this process significantly improved the skills of members of the team, and a quarter of the projects had the primary aim of supporting unemployed people while over half the projects provided training and skills development opportunities.

  Equal opportunity

  Our programmes help build the capacity of people to manage and deliver impactful local community projects. These amazing, locally led projects deliver a number of benefits: providing volunteering, educational, skills and employment opportunities; helping local places to become carbon neutral and tackling the climate emergency; boosting local economic prosperity; improving the health and wellbeing of local people; and creating greater community cohesion and inclusion. Spacehive is committed to supporting disabled people and people with long-term health conditions to access crowdfunding and feel the benefits of crowdfunding.

  Wellbeing

  Spacehive's purpose is to invigorate local places to make them happier, prouder and more prosperous. The result of creating invigorated local places is improved wellbeing for the communities that live, work and play in them. Spacehive projects enhance green spaces, provide sporting and exercise activities, improve accessibility, encourage healthy food and lifestyle choices, which consistently have positive effects on the community's physical and mental health. In addition to the impact of the projects themselves, we build the capacity of many individuals and enable them to run brilliant fundraising campaigns. The campaigns encourage people to make new connections, linking them to their community more strongly and giving people a sense of being able to change the world around them. All these factors are linked closely to people’s wellbeing. Across our public sector partner network, we work with Council public health teams, NHS Trusts and Integrated Care Boards to tackle wider wellbeing issues and encourage projects that achieve community health objectives.

Pricing

• Price: £30,000 to £150,000 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at partner@spacehive.com. Tell them what format you need. It will help if you say what assistive technology you use.