Quantium Health

Quantium Health Platform

The Quantium Health platform is a modular AI-powered safety, experience, quality and workforce solution. It puts AI at the centre of inefficient workflows, allowing automation of complaint handling, streamlining of incident workflows, running smarter audits, tracking clinical registries, and decoding staff sentiment.

Features

• Automated theme generation from safety, experience and quality data
• End-to-end AI-enabled case management for complaints, PALS, incidents, audits
• AI-generated complaint acknowledgement and response letters
• AI theming and analysis of staff survey data
• Quality and clinical audit creation and management
• Excellence reporting and appreciative inquiry management
• AI chatbots for information requests and workflow interventions
• System-wide reporting, analytics and data triangulation from disparate data sources
• System-wide action management and tracking
• Full deployment within the national Federated Data Platform

Benefits

• Save 2+ FTEs by automating tasks including complaint letter creation
• Save 2+ FTEs by automating analysis of unstructured data
• Improve patient experience through faster response and hidden insights
• Reduce patient harm and litigation risk via AI-driven pattern detection
• Improve CQC ratings with intelligent quality audits
• Spread good practice by analysing examples of great care
• Improve staff satisfaction/retention by theming and actioning survey data
• Break silos by triangulating data in unified dashboards
• Align with national standards through Federated Data Platform deployment
• Receive ROI in-year with immediate go-live benefits

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Healthsector@quantium.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

113515001480377

Contact

Sunny Dosanjh
+44 800 066 8985
Healthsector@quantium.co.uk

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Conversational AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: - Deployment on Palantir Foundry for most organisations; ; - Q.Quail ingests data from organisational risk management systems via the data warehouse; ; - Q.People collects data from National Staff Survey via systems such as IQVIA; ; - Q.Clinical collects and collates data from source systems for national clinical registries
• Cloud deployment model: Private cloud
• Service constraints: The Quantium Health platform typically requires deployment on Palantir Foundry. Requires integration with customer source systems (risk management or patient experience) for data ingestion through the data warehouse.
• System requirements:
  • Modern web browser supporting HTML5, CSS3 and JavaScript ES6 standards
  • Palantir FDP tenant deployed (alternatives available if not suitable)
  • JDBC or ODBC compatible source database for extraction/synchronisation

User support

• Email or online ticketing support: Yes
• Support response times: Target response time of 1 hour within UK Business Hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Support levels are standard across all organisations subscribing to modules within the Quantium Health platform.; ; Onboarding - dedicated project management and smooth onboarding including technical implementation, configuration (including training LLMs), key user training, guidance on aligning usage with best-practice and establishing long-term operational models.; ; Customer support - phone, email and online support service for technical and operational queries, with human and personalised triage, response and resolution during UK Business Hours.; ; Account management and customer success - personalised service including regular account reviews to ensure guidance and coaching to maximise value and benefits realisation. ; ; User community - webinars, monthly newsletter, peer-to-peer user introductions are provided, with in-person forums and online discussion communities coming in 2026.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Quantium's structured onboarding programme typically takes 3-4 weeks and includes:; ; - Dedicated project management; - Role-specific online training sessions. Typically 2x 1-hour sessions covering core and advanced functionality per module; - Train-the-trainer support for super-users, with recorded training sessions for future staff; - Configuration of the application for organisation-specific requirements, including technical deployment and configuration, data pipeline setup, establishment of workflows for organisation-specific requirements, creation of custom LLM outputs; - Migration of historical data (2 years as standard) to provide meaningful analytics immediately upon go-live; - Post go-live hypercare to ensure a smooth transition
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The Quantium Health platform typically operates entirely within the trust's own Federated Data Platform (FDP) tenant - data never leaves the trust's infrastructure. At contract end, the Quantium Health platform is decommissioned but all historical data remains accessible through the FDP platform. Data export support is available during offboarding if required. On written request, Quantium will delete any Client Personal Data held (unless legally required to retain).
• End-of-contract process: Upon contract termination, Quantium will provide robust offboarding support to ensure a smooth transition back to manual processes or an incoming supplier, and prevent vendor lock-in.; ; The termination notice period provides sufficient time to ensure an orderly transition, with agreed account management and customer success services unchanged until the final day of the contract, and will include guidance and best practice to navigate the transition and optimise usage until the final day of the engagement.; ; The Quantium Health platform is decommissioned from the trust's FDP tenant. All historical data remains accessible through the FDP platform after this point. Data is never transferred to Quantium and remains under trust ownership throughout. Data export support and deletion of trust's Personal Data is available on request.; ; FDP/Palantir platform infrastructure costs are covered under a separate contract between the trust and NHS England. Any significant bespoke development beyond standard configuration may incur additional charges subject to agreement.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding information includes:; - Recordings of training sessions and other supporting content to drive user engagement; - User guides embedded into the application and accessible to all users; - Account management support for any unexpected issues or questions about edge cases; ; Offboarding:; The Quantium Health platform is typically deployed through an individual organisation's Federated Data Platform (FDP) instance. This means that data is automatically retained and accessible to trusts even after termination of a contract and expiration of the service

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Functionality and usage does not vary between the web app, but users typically vary their usage between devices. For example, quality audits are often submitted through mobile devices, and complex investigations are typically conducted only of desktop devices.; ; Note that two factor authentication will be required for each device used to ensure security.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Quantium Health platform provides a modern web-based interface built on Palantir Foundry Workshop framework. The interface includes interactive dashboards with data visualisations, filtering capabilities, and drill-down functionality. Users access role-specific views with tailored KPIs and metrics. The interface supports document upload, AI-assisted data entry, case management workflows, and correspondence generation. Navigation follows standard web application patterns with menu-driven access to different modules.
• Accessibility standards: None or don’t know
• Description of accessibility: The Quantium Health Platform is embedded into the NHS Federated Data Platform, rather than users accessing it through a separate user interface. The FDP platform itself is WCAG 2.1 AA compliant.; ; Accessibility requirements are therefore met through the overall platform that Quail is deployed in, rather than Quail directly.
• Accessibility testing: The Quantium Health Platform is typically embedded into the Palantir Federated Data Platform, which is WCAG 2.1 AA compliant.
• API: Yes
• What users can and can't do using the API: The Quantium Health platform leverages Palantir Foundry's ontology-based API framework. API access to the Quantium Health platform requires discussion and scoping for each case.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The Quantium Health platform is highly configurable for each organisation, and adapts to organisation specific ways of working.; ; This includes organisation-specific workflows, user group permissions, theme taxonomies, dashboard filters, and report layouts.; ; The product is AI-first, so utilises cutting-edge AI models where possible. The outputs produced by the models are adapted by Quantium for organisation-specific requirements, for example prompt engineering for a specific organisational workflow.; ; Configuration options include trust-specific terminology, organisational structure mapping, escalation rules and compliance reporting metrics. Custom fields can be added to case management forms. Email templates and automated notifications are configurable. Data retention policies and access control matrices can be tailored to trust requirements.; ; Further configuration parameters may be available on a case-by-case basis.

Scaling

• Independence of resources: The Quantium Health platform is typically deployed within each organisation's dedicated FDP tenant or on their own space within Quantium's tenant, ensuring complete resource isolation from other organisation. Each organisation has its own Foundry workspace with dedicated compute and storage resources. Palantir Foundry provides multi-tenancy architecture with strict resource allocation and performance isolation. Customer workloads do not impact other tenants. Resource capacity is configured based on customer requirements during implementation.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics on the product allow organisations to identify areas of under-usage and identify and spread areas of excellence usage.; ; The tool provides comprehensive usage metrics including daily active users, module access frequency, dashboard view counts, case processing volumes, correspondence generation statistics, AI processing usage, data storage consumption, and system response times. Metrics cover user activity patterns, feature adoption rates, workflow completion times, and system performance indicators. Executive dashboards show key performance indicators and trend analysis.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users export data through Palantir Foundry's native export functionality accessible from dashboard views and dataset interfaces. Export options include filtered datasets, full table exports, and report outputs. Users simply select desired data objects, choose export format (e.g. CSV, JSON and XML), and download files directly. Bulk exports can be automated via Foundry's scheduling capabilities. API-based exports can be made available for integration with other systems.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: Other
• Other protection within supplier network: All data is stored in local trust FDP tenants.; ; Additional protections include network segmentation to isolate environments, firewall restriction on traffic to authorised endpoints only, intrusion detection/prevention systems monitoring network traffic, regular security audits of network configurations, and adherence to NHS Digital security standards for network connectivity.; ; Each organisation has their own FDP tenant, eliminating data exchange risks between tenants.; ; Foundry implements zero-trust network architecture with identity-based access. All API calls are authenticated and authorised. Role-based access restricts data to authorised users only. Purpose-based access ensures users only access role-appropriate data. Network activity is continuously monitored with automated threat detection.

Availability and resilience

• Guaranteed availability: The Quantium Health platform's availability is governed by Palantir Foundry platform SLA which provides 99.5% uptime for production environments. Planned maintenance windows are scheduled outside UK Business Hours where possible with advance notification.; ; Service degradation is monitored in real-time with automated alerts. Availability metrics are reported monthly including uptime percentage, incident response times, and resolution durations.
• Approach to resilience: The Quantium Health platform is built on Palantir Foundry's resilient cloud infrastructure with redundancy across multiple availability zones within UK data centres. Data is replicated automatically for high availability. Application components are distributed to eliminate single points of failure. Automated failover mechanisms ensure service continuity. Load balancing distributes traffic across multiple servers. Daily backups enable rapid recovery from data issues.
• Outage reporting: Service outages are communicated via email notifications to designated customer contacts. Status updates are provided through standard support channels. Major incidents trigger immediate notification with regular progress updates. Post-incident reports detail root cause analysis and preventive measures. Planned maintenance is communicated at least 5 Business Days in advance with clear impact assessment.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: The Quantium Health platform typically integrates with each organisation's existing identity provider through Palantir Foundry's SSO framework supporting SAML 2.0 and OAuth protocols. Users authenticate via their NHS trust credentials. Multi-factor authentication is supported when configured in the identity provider. Session timeout policies are configurable. Role-based access controls determine user permissions after authentication.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Physical access control, complying with CSA CCM v4.0, Cyber Security Essentials, ISO 27001.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Quantium implements layered operational security controls including secure configuration management, patch management processes, vulnerability scanning, security monitoring and logging, incident detection and response procedures, regular security assessments, and continuous security awareness training. All changes follow controlled change management processes with security review.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Quantium maintains comprehensive vulnerability management including automated vulnerability scanning of systems and applications, regular security assessments, prompt patching of identified vulnerabilities based on risk severity, penetration testing at least annually, security monitoring and threat intelligence, and documented vulnerability remediation processes with defined SLAs.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Protective monitoring includes continuous security event logging, real-time threat detection and alerting, security information and event management (SIEM), regular log review and analysis, automated anomaly detection, incident investigation capabilities, and integration with threat intelligence feeds. All security events are logged and retained for compliance requirements. High priority incidents have a target response time of our hour during UK Business Hours.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: As standard, the Quantium Health platform uses a four-tier severity classification system with pre-defined response procedures:; ; Severity 1 (Critical - complete system unavailability, data pipeline failure, security breach) has 4-hour response time and 8-hour resolution target. ; ; Severity 2 (High - significant functionality impaired) has 8-hour response and 2-day resolution target.; ; Severity 3 (Medium - minor issues with workarounds) has 2-day response and 1-week resolution target.; ; Severity 4 (Low - enhancements/minor bugs) has 1-week response and next release cycle resolution target.; ; Each severity level has documented escalation procedures, notification requirements, and stakeholder communication protocols.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free trial may be offered on a discretionary basis for individual modules, with scoping requirements necessary to determine suitability.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation Certification
• ISO/IEC 27001 accreditation date: Friday 19 September 2025
• What the ISO/IEC 27001 doesn’t cover: This certification does not cover A.8.30 outsourced development. The control is not applicable as Quantium does not outsource application development.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A9f4f7e1-7852-40cd-bb35-6bba1b4af292
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Healthsector@quantium.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.