QLIKTECH UK LIMITED
Advanced Support
Advanced Support is an enhanced, mission-critical support service designed for organizations running business-critical Qlik deployments. It provides proactive technical guidance, extended troubleshooting, prioritized case handling, and accelerated response times to minimize downtime, reduce operational risk, and ensure stable, optimized production environments.
Features
- Twenty four seven support with fifteen minute response
- Prioritized case handling and expedited escalation management
- Advanced troubleshooting across Qlik and integrated third party technologies
- Proactive technical onboarding and regular platform health reviews
- Direct access to senior support engineers and technical advocates
- Extended remediation sessions for complex configuration and performance issues
- Business critical project tracking with proactive risk identification
- Configuration guidance based on documented best practices
- Unlimited eLearning access supporting continuous skills development
Benefits
- Reduces downtime through faster critical issue response and resolution
- Minimizes business risk with proactive monitoring and technical oversight
- Improves operational efficiency through expert troubleshooting and guidance
- Accelerates problem resolution with prioritized cases and escalations
- Improves system stability using configuration best practice recommendations
- Reduces customer effort through direct access to senior engineers
- Builds internal capability through ongoing enablement and knowledge transfer
- Protects business continuity for mission critical analytics and data platforms
Business architect
| £2,125.00 |
£690.00 |
| £2,125.00 |
£690.00 |
Data architect
| £2,125.00 |
£690.00 |
| £2,125.00 |
£690.00 |
Enterprise architect
| £2,125.00 |
£690.00 |
| £2,125.00 |
£690.00 |
Analytics engineer
| £2,125.00 |
£690.00 |
| £2,125.00 |
£690.00 |
| £2,125.00 |
£690.00 |
Data engineer
| £2,125.00 |
£690.00 |
| £2,125.00 |
£690.00 |
| £2,125.00 |
£690.00 |
Machine learning engineer
| £2,400.00 |
|
| £2,400.00 |
|
Standards and certifications
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ISO/IEC 27001 certification
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Yes
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ISO/IEC 27001 accredited by
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Standards Institue of Israel – QCD
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ISO/IEC 27001 accreditation date
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Tuesday 20 October 2020
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What the ISO/IEC 27001 doesn’t cover
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None
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ISO 28000:2022 certification
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No
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ISO 9001 certification
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No
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Quality management systems (QMS)
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No
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CSA STAR certification
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No
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PCI certification
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No
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Cyber essentials
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Yes
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Cyber Essentials Certificate Number
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1aa345fd-4c3d-47df-9eac-814690492a08
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Cyber essentials plus
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Yes
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Cyber Essentials Plus Certificate Number
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Aa0d1f48-38ad-4262-9f94-8d9cb9f70df9
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Other security certifications
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Yes
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Any other security certifications
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- HiTrust
- IRAP
- SOC1
- SOC2
- SOC3
Social value
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Mission: Kick start economic growth
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To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
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Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
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Plans to engage the contract workforce in deciding the most important workplace issues to address
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Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
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Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
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Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
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Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
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Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
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Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
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Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
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Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
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Volunteering opportunities for staff
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Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
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Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
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Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
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Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
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Mission: Make Britain a clean energy superpower
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To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
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Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
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Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
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Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
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Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
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Mission: Break down barriers to opportunity
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By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
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Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
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Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
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Working conditions which promote an inclusive working environment and promote retention and progression
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Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
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Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
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Understanding of issues relating to entering the contract workforce
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Creation of outreach activities to create a pipeline of employees for the future contract delivery
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Mission: Build an NHS fit for the future
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That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
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Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
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Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
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Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
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Actions to invest in the physical and mental health and wellbeing of the contract workforce
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at
nick.ward@qlik.com.
Tell them what format you need. It will help if you say what assistive technology you use.