ETCH (UK) LIMITED
Service Design and User Experience for Cloud Transformation
Designs accessible, user-centred digital services that maximise the value of cloud platforms, improve adoption, and meet GDS standards through research-led service and experience design.
Features
- User research and needs analysis
- End-to-end service design
- User journey mapping
- Accessibility and inclusion design
- Interaction and UX design
- Cloud-aligned service modelling
- Rapid prototyping and testing
- Design assurance for delivery
- GDS standards alignment
- Design artefacts for handover
Benefits
- Improves user satisfaction
- Increases service adoption
- Supports GDS compliance
- Reduces delivery risk
- Improves accessibility outcomes
- Aligns design to cloud platforms
- Accelerates decision-making
- Improves service consistency
- Enables future digital innovation
- Strengthens delivery confidence
Architecture roles
Business architect
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
| £1,150.00 |
|
Data architect
| £950.00 |
|
| £1,150.00 |
|
| £1,350.00 |
|
Enterprise architect
| £1,150.00 |
|
| £1,350.00 |
|
| £1,350.00 |
|
| £1,600.00 |
|
Network architect
| £800.00 |
|
| £950.00 |
|
| £1,150.00 |
|
Security architect
| £950.00 |
|
| £1,150.00 |
|
| £1,350.00 |
|
Solution architect
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
| £1,150.00 |
|
| £1,350.00 |
|
Technical architect
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
| £1,150.00 |
|
| £1,350.00 |
|
Chief digital and data roles
Chief data officer
| £1,350.00 |
|
Chief information security officer
| £1,350.00 |
|
Chief technology officer
| £1,600.00 |
|
Cyber security roles
Cyber security audit and assurance
| £950.00 |
|
| £1,100.00 |
|
Cyber security governance and risk management
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
Cyber security monitoring
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
Cyber security incident response
| £400.00 |
|
| £600.00 |
|
| £850.00 |
|
Cyber security vulnerability management
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
Cyber security digital forensics
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
Cyber security testing
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
Cyber security secure design
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
Data roles
Analytics engineer
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
| £950.00 |
|
| £1,150.00 |
|
Data analyst
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
| £1,150.00 |
|
Data engineer
| £800.00 |
|
| £950.00 |
|
| £1,150.00 |
|
| £1,350.00 |
|
Data ethicist
| £950.00 |
|
| £1,150.00 |
|
Data governance manager
| £950.00 |
|
| £1,150.00 |
|
| £1,350.00 |
|
Data scientist
| £450.00 |
|
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
| £1,150.00 |
|
| £1,350.00 |
|
Machine learning engineer
| £950.00 |
|
| £1,150.00 |
|
Performance analyst
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
| £1,150.00 |
|
| £1,350.00 |
|
IT operations roles
Application operations engineer
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
| £950.00 |
|
| £1,150.00 |
|
Business relationship manager
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
Change and release manager
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
Command and control centre manager
| £600.00 |
|
| £800.00 |
|
| £800.00 |
|
| £950.00 |
|
End user computing engineer
| £600.00 |
|
| £600.00 |
|
| £800.00 |
|
| £800.00 |
|
| £950.00 |
|
IT service manager
| £600.00 |
|
| £800.00 |
|
| £800.00 |
|
| £1,150.00 |
|
Incident manager
| £800.00 |
|
| £950.00 |
|
Infrastructure engineer
| £600.00 |
|
| £800.00 |
|
| £800.00 |
|
| £950.00 |
|
| £1,150.00 |
|
Infrastructure operations engineer
| £600.00 |
|
| £800.00 |
|
| £800.00 |
|
| £950.00 |
|
| £1,150.00 |
|
Problem manager
| £600.00 |
|
| £800.00 |
|
Service desk manager
| £600.00 |
|
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
Service transition manager
| £600.00 |
|
| £600.00 |
|
| £600.00 |
|
| £800.00 |
|
Product and delivery roles
Business analyst
| £450.00 |
|
| £600.00 |
|
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
| £1,150.00 |
|
Delivery manager
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
| £1,150.00 |
|
Digital portfolio manager
| £600.00 |
|
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
Product manager
| £450.00 |
|
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
| £1,150.00 |
|
Programme delivery manager
| £950.00 |
|
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £800.00 |
|
| £800.00 |
|
| £950.00 |
|
| £950.00 |
|
Test engineer
| £800.00 |
|
| £800.00 |
|
| £950.00 |
|
| £950.00 |
|
Test manager
| £950.00 |
|
| £1,150.00 |
|
Software development roles
Development operations (DevOps) engineer
| £450.00 |
|
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
| £950.00 |
|
| £950.00 |
|
| £950.00 |
|
| £1,150.00 |
|
| £1,150.00 |
|
Frontend developer
| £450.00 |
|
| £450.00 |
|
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
| £1,150.00 |
|
Software developer
| £450.00 |
|
| £450.00 |
|
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
| £950.00 |
|
| £950.00 |
|
| £1,150.00 |
|
| £1,350.00 |
|
User-centred design roles
Accessibility specialist
| £450.00 |
|
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
Content designer
| £450.00 |
|
| £450.00 |
|
| £600.00 |
|
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
Content strategist
| £950.00 |
|
Graphic designer
| £450.00 |
|
| £450.00 |
|
| £600.00 |
|
| £800.00 |
|
| £800.00 |
|
| £950.00 |
|
Interaction designer
| £450.00 |
|
| £450.00 |
|
| £600.00 |
|
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
Service designer
| £450.00 |
|
| £450.00 |
|
| £600.00 |
|
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
Technical writer
| £800.00 |
|
| £950.00 |
|
User researcher
| £450.00 |
|
| £450.00 |
|
| £600.00 |
|
| £600.00 |
|
| £800.00 |
|
| £950.00 |
|
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
No
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
4ab44599-cf0c-4b79-baa5-ec7441f0aa25
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
Fcd1cc7a-9605-416e-aeb0-1793147d2257
-
Other security certifications
-
No
Social value
-
Section B - Commitment for Future: Delivery
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
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Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
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Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
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Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
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Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
-
Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
-
Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
-
Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
-
Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
-
Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
-
Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
-
Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
-
Understanding of issues relating to entering the contract workforce
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
-
Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
Service documents
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