IQVIA LTD.

IQVIA Patient registries for clinically reported data & patient reported data

Clinically reported data registry for clinical data including diagnoses, treatments, procedures, and outcomes. Used for quality improvement, research and tracking outcomes related to specific disease, conditions, or procedures, to assess and improve the quality of care, identify best practices, and conduct comparative effectiveness research.

Features

• Collects both Patient/Clinically reported data individually or combine both
• Customisable Reports and dashboards
• Cloud, managed service or on-premise hosting
• Able to facilitate multiple centres and multiple diseases
• Off the shelf solution with customisable eCRF
• Fully auditable

Benefits

• Streamlined Data Management
• Data-driven decision making
• Enhanced quality of care
• Improved patient engagement
• Efficient research and innovation
• Compliance and Reporting
• Risk Identification and Mitigation
• Interdiscipliniary Collaboration
• Cost savings
• Continuous improvement

£30,000 a unit a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nhssolutions@iqvia.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

113901809047995

Contact

Bhavin Shindroja
0203 075 5019
nhssolutions@iqvia.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • Web-based platform/system requirements straightforward
  • Need a compatible web browser/stable internet connection
  • No hardware/software installations/only permission to access with passwords
  • Platform is accessed entirely through a web interface

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This will be set out within the agreed SLA with the client.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide full support to client appointed super users who receive OpenApp training on the system and support process.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: When the system is being deployed to live an operational onboarding takes place as well as training of key stakeholders.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data can be extracted from the platform via Excel, CDISC or CSV.
• End-of-contract process: Contracts include costs for configuration, delivery of a live system and SLA which includes annual hosting, support and maintenance costs. At the end of the contract, we follow a decommissioning process to ensure the responsible handing of sensitive patient data and the proper closure of the registry.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The layout of the patient reported data interface.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: On our product roadmap we will be providing functionality for translations and survey configuration.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Limited testing.
• API: Yes
• What users can and can't do using the API: Integration with external applications can enable data import, data reads and updates. In addition, external authentication systems can be used to support centralised user management.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: There are a number of ways the service can be customised and is specific to the requirements by the client. Please contact us to discuss these options.

Scaling

• Independence of resources: Each client will have its own deployment.

Analytics

• Service usage metrics: Yes
• Metrics types: As per client requirements.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: IQVIA have implemented a Global Information Assurance Framework to provide information assurance to information assets. It is based on industry standards and regulations including GDPR, HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. All data assets are assessed against an Information Classification Level in order for the appropriate safeguards and controls to be implemented. The control sets cover the following areas: Access Control; HR Security; Compliance; Asset Management; Physical Security; Operational.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: User with the required permissions can export data from the platform via Excel, CDISC or CSV.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • CDISC
  • EXCEL
  • ODBC/SQL
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • HL7
  • XML
  • EXCEL

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: IQVIA has implemented a Global Information Assurance Framework to provide information assurance to information assets. It is based on industry standards and regulations including GDPR, HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. The framework includes the management of Risk, Cryptography, Change, vulnerability and monitoring and these policies and controls apply to the management of the data that is in transit. Data is transferred encrypted typically using HSCN. Our approach ensures ahigh level of data protection, security and confidentiality in our Products and Service.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: IQVIA have implemented a Global Information Assurance Framework to provide information assurance to information assets. It is based on industry standards and regulations including GDPR, HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. The framework includes the management of Risk, Cryptography, Change, vulnerability and monitoring and these policies and controls apply to the management of the data that is in transit. Data is transferred encrypted typically using HSCN. Our approach ensures ahigh level of data protection, security and confidentiality in our Products and Service.

Availability and resilience

• Guaranteed availability: IQVIA is pleased that the availability of this service is 99.80% excluding maintenance.
• Approach to resilience: To be discussed with client on contract start.
• Outage reporting: Service outages are communicated to internal stakeholders and external key contacts by the IQVIA Service Delivery team in line with ITIL Service Management processes.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Other
• Other user authentication: Users can be authentication using the internal authentication service or an integrated external authentication service such as Active Directory.
• Access restrictions in management interfaces and support channels: Management interfaces are controlled by IP lockdown as well as standard use of roles and permissions internally.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Other
• Description of management access authentication: Username and password then One-time password (OTP) generated by application.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: IQVIA takes Data Privacy and Information Security Management seriously and our Global Integrated Information Security Framework (ISSF) is based on industry standards and regulations including HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. ; Our approach ensures a high level of data protection and confidentiality in our Products and Service. ; ; IQVIA staff undertake ISO 27001 Information Security, Code of Conduct, Anti-Bribery/ Anti-Corruption and Data Privacy (GDPR) training at regular intervals to ensure that all data processing is in line with the legal basis, ethics, and the Authority’s instructions. ; Please see IQVIA's Doing the Right Thing for more information- https://www.iqvia.com/-/media/iqvia/pdfs/about-us/doing-the-right-thing/iqvia-code-of-conduct-english-en.pdf?la=en&hash=2972A691389DED5EC964C1FB3431962164489A40"
• Information security policies and processes: IQVIA manages Information Security through a Global Integrated Information Security Framework (IISF). The ISSF is based on industry standards and regulations including HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. IQVIA’s approach ensures a high level of data protection, security, and confidentiality.; The IISF comprises three types of materials (policy, standards, and procedures/work instructions). At the highest level of the IISF are the Corporate Policies which include the Integrated Information Security Framework Policy and the following policies:; ; • Data Classification Policy: The Data Classification Policy ensures that information assets can be classified for appropriate controls to be implemented to safeguard and protect these assets.; ; • Acceptable Use of IQVIA Information Technology Assets Policy: This defines the rules for appropriate usage of IQVIA information assets and systems.; ; The IQVIA EMEA Information Security Management System (ISMS) team have an established ISO 27001 certified ISMS and adopt the IISF global policies. Internal audits of the EMEA ISMS are conducted to assess the effectiveness of the ISMS and compliance with business policies and processes. Please see IQVIA's Doing the Right Thing for more information - https://www.iqvia.com/-/media/iqvia/pdfs/about-us/doing-the-right-thing/iqvia-code-of-conduct-english-en.pdf?la=en&hash=2972A691389DED5EC964C1FB3431962164489A40"

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The IQVIA Service Delivery team follow an Operational Change Management process aligned with ITIL standards.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: To protect the Confidentiality, Integrity, and Availability of the service, IQVIA’s Vulnerability Management process consists of Risk Assessment, Vulnerability and Penetration tests. IQVIA’s Change, Patch and Asset management processes help in identifying and mitigating the vulnerabilities and the associated risks.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Protective monitoring process includes review of access and resource requests, system errors, system logs, security threats, weaknesses or vulnerabilities. These events are logged with a Service Desk and recorded in a Service Management System. Necessary remediation measures are taken to address the risks.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: IQVIA has an integrated Incident and Problem Management process aligned with ITIL standards.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Health and Social Care Network (HSCN)
  • Other
• Other public sector networks:
  • NHS/HSCN
  • Health Service Network (HSE) Ireland
  • University of Freiburg
  • Bavarian Health Network - Bayesnet

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At IQVIA we understand our role as an effective steward of the environment, and we take seriously our responsibility. As members of the United Nations Global Compact, IQVIA aligned with four of the UNGC Sustainable Development Goals (SDG) in 2021. IQVIA is committed to the Science Based Target (SBT) initiative, and we have approved SBTis to guide our roadmap to net zero. Under the contract we will fight climate change through:; • Seeking to deliver additional environmental benefits, including reducing our greenhouse gas emissions, improving air quality, and working with our supply chain to adopt effective practices.; • Work to influence staff, suppliers, customers and communities to support environmental protection and improvement across the length of the contracts.

  Covid-19 recovery

  IQVIA understands the impact Covid-19 has had, and through our social value work we are committed to help local communities’ recover from the impact of the pandemic. Whilst most of these activities are addressed through other TOMs, to further our support we also ensure that we are:; • Creating employment and re-training opportunities for those left unemployed by COVID-19.; • Ensuring support for the social, physical and mental health of employees affected by COVID-19.; • Guaranteeing appropriate workplace conditions that support the COVID-19recovery effort including remote working, and sustainable travel solutions.

  Tackling economic inequality

  IQVIA is committed to tackling economic inequality through the creation of new jobs, develop our workforces’ skills, and increasing our supply chain capacity.; Some of the ways we achieve this through:; • Creating training opportunities for young people through schools, colleges, work experience and apprenticeships.; • Creating employment opportunities, particularly for those who face barriers to employment.; • Diversifying our supply chain including new businesses and entrepreneurs, start-ups, SMEs and VCSEs.; • Taking action to identify and manage cyber security risks internally and across our supply chain.

  Equal opportunity

  IQVIA is committed to providing a workplace of equal opportunity with embedded inclusive working practices supported by our diversity, inclusion and belonging strategy. These include fair pay practices, transparent promotion opportunities, and supporting in-work progression with development and training for all, including those from disadvantaged and minority groups who may face most barriers to accessing higher paid work. ; Some of our examples are: ; • Working as a Disability Confident Employer and ensuring accessible recruitment practices.; • Offering Apprenticeships at all levels. ; • Providing flexible and remote working opportunities for all employees. ; • Focus on identifying and mitigating modern slavery, including through our supply chain.

  Wellbeing

  The wellbeing of staff, suppliers and communities is core to IQVIA’s ways of working. Some of the ways we achieve this through:; • Taking demonstratable action to support health and wellbeing of our workforce, including their physical and mental health.; • We influence staff, suppliers, customers, and communities to focus on their health and wellbeing and provide opportunities for engagement with the community.; • We collaborate with our staff, stakeholders and communities in the co-design and delivery of targeted interventions to support strong, integrated communities.

Pricing

• Price: £30,000 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nhssolutions@iqvia.com. Tell them what format you need. It will help if you say what assistive technology you use.