FM180 Limited

One Eighty Limited

One Eighty Group is the leading BIM4FM consultancy in the UK. Our digital services include the delivery of 3D BIM models and BIM Level 2 data (via COBie) into Facilities Management software such as CAFM/CMMS/IWMS and Workplace applications. We take data past handover into the whole life-cycle of built assets.

Features

• Use of 3D BIM model for accessing asset information
• Using BIM asset information to create whole life PPM regime
• Document library to link relevant information directly to assets
• Live reporting on all aspects of system functionality and processes
• Provide GIS linking to all sites
• Provide Budget / Actual cost trend analysis for all works
• Intergral Energy Management function
• Other functionality includes

Benefits

• Deliver greater operational efficiencies against all aspects of Facilities Management
• Deliver cost savings derived from efficiencies
• Cast iron digital work paths for audit process

£5,000.00 a licence a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.owen@oneeightygroup.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

113934062434262

Contact

Steve Owen
03306600180
steve.owen@oneeightygroup.net

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Access to the internet through a web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All response is dependent on contract determined priorities
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: FM180 hosts a live support portal that all users have access to.
• Onsite support: Onsite support
• Support levels: On site support ranges from account manager to technical engineers dependent on contract type
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: FM180 provide all training in the mobilisation period to ensure confident use of the system by customers. Training can be provided onsite or online and can be continually provided as required
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats:
  • Word
  • Video
• End-of-contract data extraction: Full data extraction is provided as part of contractual services. Data ownership is always client based.
• End-of-contract process: At the end of the contract a customers access to the system is turned off and data returned as per contract requirements.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile service is available as an application for IOS and Android allowing users to report faults and engineers to conduct work, linking directly to the desktop facility
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web browser or mobile application interface to the cloud
• Accessibility standards: None or don’t know
• Description of accessibility: X
• Accessibility testing: Current users
• API: Yes
• What users can and can't do using the API: There are a number of API's currently available allowing access to other software types including financial, energy and BMS. Other API's available as development continues.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: System functionality can be customised to meet individual customer needs. System development beyond the normal 'road map' development programme is available at extra cost.

Scaling

• Independence of resources: Scaleability, Hosted platform load balancing in a Tier 3 plus data environment, hosted in the UK

Analytics

• Service usage metrics: Yes
• Metrics types: Live Dashboards / reports on system data
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: EG MainManager, Fissara

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Excel, PDF, Word. CSV, SQL or Full SQL export, dependent on requirements
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • IFC
  • DWG
  • All video formats
  • Excel
  • Image
  • Word
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: FM180 aim for 100% service availability through use of a Tier 3 data centre in Manchester with automatic Fail Over at a secondary site in London.
• Approach to resilience: Details of data centre available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Access is controlled by User role settings
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 13 Nov 2018
• What the ISO/IEC 27001 doesn’t cover: FM consultancy
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 9001 Reporting structure, current GDPR, ISO 27001 via hosted service provider and development teams.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Initial project implementation includes Change control process, Life cycle monitoring of service is provided including technical support. All development is fully specified and assessed prior to sign off by the client.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: On going penetration testing, SSL testing, Cloud Flare and regular patching by development team.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Constant monitoring of services and database maintenance, leading to immediate response to any potential compromise or incident.
• Incident management type: Supplier-defined controls
• Incident management approach: Technical support allows categorisation of incident types with appropriate priority assigned to each incident. User reporting via email, web, mobile applications or phone. Reports are provided via automated notification rules.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  By digitising processes and management, we are reducing our impact upon natural resources.

Pricing

• Price: £5,000.00 a licence a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.owen@oneeightygroup.net. Tell them what format you need. It will help if you say what assistive technology you use.