DEVONPORT ROYAL DOCKYARD LIMITED

Enterprise Collaboration Service - OFFICIAL SENSITIVE

The Enterprise Collaboration Service is a web based work-space hosted within the MOD secure cloud. The service can be used to manage, store and securely distribute information up to and including UK OFFICIAL-SENSITIVE classification. The service delivers secure Document Management, Business Process and Business Intelligence toolsets alongside Collaborative networking capability.

Features

• Allows Enterprise teams to collaborate and share applications effectively.
• Deployed for access from the Restricted LAN interconnect (RLI/ALI).
• Data dashboards and visulisation tools
• Used for information assets up to OFFICIAL-SENSITIVE
• Interactive community homepage with notice areas, discussion boards etc.
• Secure document management with full auditability
• Workflow capability

Benefits

• Enables joint team alliancing, overcomes any local interoperability issues.
• Allows access to multiple applications for Enterprise Project Collaboration
• Allows teams to work collaboratively and securely, from remote locations.
• Enables information sharing across RLI boundaries with approved industry partners.
• Allows the management and storage data up to OFFICIAL-SENSITIVE classification.
• Enables the segregation of Assets Subject to Special Conditions (ASSC)

£44 a licence a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at navalnuclearbids@babcockinternational.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

114139518698813

Contact

Andy Dunn
07983636092
navalnuclearbids@babcockinternational.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Service accessed from RLI/ALI end points including SMI2.; Routine maintenance planned and scheduled in advance, with steps taken to reduce impact to service.; Compatible VDI component available on Client UAD.
• System requirements:
  • Access to a suitable network connection
  • A compatible web browser
  • Compatible VDI Component on UAD

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard 4 Hour response to Priority 1 incidents but ability to tailor to customer requirement.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Infrastructure and application availability - 04:00 – 23:59 (Monday to Friday)* - 95% SLA (Outside Scheduled Downtime).; ; * Infrastructure and Applications may be available at times outside of the target availability hours stated above. Notwithstanding any such additional availability will be excluded from any Service Availability KPI calculation.; ; SLA's above and beyond the standard offering are priced on request.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The setting up of a new Enterprise Collaboration Service is tailored to the user requirement. This can include:; - digitisation of information assets; - data migration/import; - Admin and user training ; - production of appropriate documentation sets; - guidance and assistance for the Information Asset Owner and the accreditation process; These can be priced separately as required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Microsoft Office Applications
• End-of-contract data extraction: Should you require your data to be extracted at point of exit a fee will be applied this is subject to the amount of data and security level for data held on the system. Data will be held on backup tapes for up to a year after cessation of the contract, after such time we cannot guarantee that data can be retrieved.
• End-of-contract process: Formal notice is given for the termination of the service 90 days prior to contract end. Access to the customer workspace is removed. Any data can be extracted, but will be subject to a fee depending upon Security level and volume of data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: The Enterprise Collaboration Service can be tailored according to the customer requirements. This includes look and feel, features, application access, security and system integration with branding to suit corporate or project identity.

Scaling

• Independence of resources: Close monitoring of demand and consumption via appropriate performance monitoring toolsets in parallel with appropriate scaling of infrastructure resources to meet demand.

Analytics

• Service usage metrics: Yes
• Metrics types: System Availability; User Consumption; Other metrics available on request
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: COTS products as required by Customer.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data exports can be provided through requests to the Service desk, the process is tailored to suit the level of security classification and volume of data to be exported.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Dependant upon chosen COTS products
• Data import formats:
  • CSV
  • Other
• Other data import formats: Dependent upon chosen COTS product

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Standard Infrastructure and application availability - 04:00 – 23:59 (Monday to Friday)* - 95% SLA (Outside Scheduled Downtime). * Infrastructure and Applications may be available at times outside of the target availability hours stated above. Notwithstanding any such additional availability will be excluded from any Service Availability KPI calculation. SLA's above and beyond the standard offering are priced on request.
• Approach to resilience: Available on request
• Outage reporting: Email alerts/phone calls

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is managed through Access Control Lists (ACL's) defined by the Customer through approved workflows. Access to information is managed on a need-to-know basis, this includes restricting Admin access to the data and auditability records against information. ; ; Audits of unused accounts and privilege escalation are undertaken to maintain appropriate access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: CyDR accreditation

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: DAIS accredited
• Information security policies and processes: Babcock's service conforms to the Security Policy Framework, JSP 440 and JSP 604. We undertake Security Working Groups with our DAIS case officer and NTA. Each new service undertaken follows the outlined accreditation on-boarding process and requires Customer Information Asset Owner approval for on-boarding.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change management is undertaken subject to ISO20000 controls and processes, the scope of which includes other relevant service management elements.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Available on request due to sensitivity.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Available on request due to sensitivity.; ; Complies to Authority defined standards.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incident management is undertaken subject to ISO20000 controls and processes, the scope of which includes other relevant service management elements.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: RLI / ALI

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Babcock are committed to reducing our impact on the environment, embedding the company’s principle of ‘be kind’ to ensure the overall impacts of our operations are minimised. We take our responsibilities seriously and ensure we play a key part in the transition to a more sustainable future. Key to this is our Group wide carbon strategy plan ‘Zero 40 by 2040’, to drive extensive decarbonisation programmes across our estates, assets and operations. Babcock is delighted to have successfully achieved certification in July 2023 to the Carbon Trust Route to Net Zero Standard – Taking Action tier.; We have identified 15 sites across the organisation where our interaction and impact on local ecosystems has been considered ‘significant’ and are working to conduct biodiversity assessments across all these sites and are on track to complete this by 2024.; We continue to deliver improvements to our waste management practices through robust waste management plans. These plans identify opportunities to reduce our waste to landfill by 2025 and a roadmap of transition away from single-use plastics by 2027.; At the heart of our SaaS services is the provision of the Defence Nuclear Data Centre (DNDC). The DNDC is a state-of-the-art facility which is built and operated to the highest independently audited industry standards.; The DNDC is part of the Climate Neutral Data Centre Pact (CNDCP) which is working towards a carbon neutral target by 2030. This is being achieved through numerous initiatives including:; Leveraging 100% renewable energy (achieved for last 6 years); Direct air evaporative cooling capability lowering energy consumption and cost; Water buffering for cooling equipment reducing peak water usage by 85%; Removal of diesel from standby systems and replaced with Hydrotreated Vegetable Oil (HVO). Reducing fossil emissions by 90%, our NOx emissions by >15% and our particulate emissions by >25%.; Rainwater harvesting

Pricing

• Price: £44 a licence a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at navalnuclearbids@babcockinternational.com. Tell them what format you need. It will help if you say what assistive technology you use.