APPLIED NETWORK SOLUTIONS LIMITED

247lib.com Library Management System for School Libraries

247lib.com is a complete web library asset and online resource management system. 247lib.com is a school library management system allowing you to manage all your resources with self-service, bookings, mobile, tablet and PC options and engaging online portals. All applications are backed by full training, migration, implementation and support services.

Features

• Delivers an easy to use fully integrated library management system
• Provides colourful tailored OPAC websites which engage your clients
• Manages any type of resource including books journals and documents
• Easy circulation and flexible borrower management
• Complies with International Standards – MARC 21 and Z39.50
• Provides offline circulation and stock rotation capabilities
• Based on easy to manage Microsoft technology
• Skilled trainers and applications consultants
• Skilled in migrations from legacy solutions to cloud technologies
• Delivery on many devices including kiosks tablets and mobile phones

Benefits

• Produces applications which are innovative and cost saving
• Allows you to offer new products and services
• Raises profile of organisation through eye-catching web designs
• Use technology to introduce new more efficient working practices
• Allows you to take advantage of fast low-cost cloud services
• Reduces operational costs associated with maintaining applications on workstations
• Allows staff to access information on-the-move using mobile devices
• Facilitates better decision taking by offering responsive access to information
• Supports flexible working and sustainability through remote working
• Reduces dependency on expensive IT resources

£800.00 a unit a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.johnston@answeb.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

114590582901777

Contact

David Johnston
01256 300790
david.johnston@answeb.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: 247lib.com is a web browser solution, which may be hosted anywhere. A web services API is supported, which means that you can embed 247lib.com in your inhouse Windows applications to provide additional services integration with other systems; HTML5, JavaScript, JSON and SOAP interfaces are supported if you wish to embed 247lib.com in your own applications.
• System requirements:
  • A web browser on your device
  • Javascript enabled on your web browsers
  • Microsoft IIS web server should be enabled on Windows server
  • Microsoft SQL Server Express Edition and above
  • Full-text search features of Microsoft SQL Server are utilised
  • Adobe adapters for SharePoint for full-content PDF searching
  • Cookies should be enabled
  • 247lib.com supports Apple 'apps' on Apple devices
  • 247lib.com supports Android 'apps' on Android devices

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond to questions and issues raised online within 1 hours of us receiving them (depends on the severity of the issue). Our response time with out of hours questions would be on the next working day. Our working hours are 9:00-17:30 Monday - Friday, excluding bank holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat support is provided via skype, webex, zoom, team viewer and emails which for library services is a better option. This offers the benefits of visual help for those with visual acuity.
• Web chat accessibility testing: None specifically
• Onsite support: Onsite support
• Support levels: Our support levels are based on both the hours of service your require e.g. with or without weekends and the hours supported as agreed with our clients. Where a client requires support outside normal hours, the details of nominated support staff, who are expert in your configuration, will be provided. Onsite application support for a fixed number of man days per annum may also be provided to provide additional training and configuration tuning to introduce new services. Full consultancy services are available to provide guidance on feasibility, gap analysis, software consultancy and onsite implementation.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A full range of training courses are available, which can be tailored to match those services, which you wish to use. For example there are courses for acquisitions staff, periodicals managers, advanced report as well as the core introductory courses. ANS will sit down with you and lan what courses are appropriate. These course may be given onsite or using tools such as webex or Skype.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: Word Formats
• End-of-contract data extraction: Data is provided in CSV format, SQL format or XML formats. MARC 21 is also supported for interoperability with other library management systems.
• End-of-contract process: At the end of the contract you can request your information is delivered to you in MARC, CSV, flat files, Excel or XML. Within 247lib.com you can extract all the information you need yourself using the standard reporting tools, so you avoid consultancy services and unexpected additional costs.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: 247lib.com is a web browser application, though 'apps' are available for users to view the catalogue, manage their profile and undertake library tasks e.g. renew items, reserve items and book items. These 'apps' can run on tablets or mobile phones. The mobile phone 'apps' allow login details to be stored on the mobile phone; if you want users to always login to authenticate, we suggest that you use a web browser application designed for the mobile phone.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: The application offers a complete, unique web browser managed configuration setup. This means that all of the parameters required to expose the functionality, manage security, and all lookups can be controlled by library staff with a straight forward web browser. Furthermore, this reduces the time required to configure an application and reduces the implementation costs substantially.
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: Testing includes the use of W3C consortium tools and accessibility tools such as JAWS.
• API: Yes
• What users can and can't do using the API: The API is a set of web services, which support JSON and SOAP. This means that you can embed 247lib.com in your own applications as well as third party applications such as Moodle. The web services can be called from any development language e.g. java, Visual Studio, Objective C etc.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: 247lib.com has been designed to every part of the system to be customised by library staff through the web browser application, which we call the 'supervisor' module. The library supervisor can control who can access each service and assign roles to all users so that users are only able to undertake tasks, which are appropriate to their training. Customisable features includes what languages the web pages should support, the services to be catalogued e.g. books, documents, locations, assets, tutors, events, accommodation, web page content, websites, online knowledge tests... what reports and email templates are available as standard and whether users can create their own reports and email templates.

Scaling

• Independence of resources: 247lib.com is designed to allow a large number of libraries to share a cloud and share resources. A cloud may consist several hundred libraries with several million users. 247lib.com is scaleable.

Analytics

• Service usage metrics: Yes
• Metrics types: 247lib.com allows library staff to set up 'statistics' which trap certain events e.g. a booking, an issue, a renewal, a return, an accession etc. These statistics are stored in Microsoft SQL Server to allow analysis by any analytical tool. Every term used in every query may be stored to allow analytics to be used against query terms, so that library staff can set up their thesaurus and taxonomy of terms including broader terms, narrower terms, related terms and equivalent terms
• Reporting types:
  • API access
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users export their data using the standard features of the 247lib.com reporting module, which allows you to extract any type of data. A scheduler is built-in to automate the export of information to other systems without the need for manual intervention.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • RTF for use by MS-Word
  • XML
  • MARC 21
  • Excel format with headings for columns
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Images may be loaded in jpeg or gif formats
  • Documents may be loaded in PDF format
  • Web pages may be loaded in HTML format
  • Catalogues may be loaded in MARC 21 format
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Library systems can communicate with each other using Z39.50 which encrypts data in MARC 21 formats. For some users ANS has added .Net encryption to further enhance security. ANS can provide the SQLBase Treasury edition as used by intelligence services so long as you pass the scrutiny of the American government who have the write to veto access to this database.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 99% uptime
• Approach to resilience: We have an ISO27001 expert who comes in once a year to check all of our data is being stored correctly. Throughout the year we check that we are following the standards of ISO27001. Our servers are kept in a very secure room which is also monitored by CCTV. Only a small number of people know the code and have the key to the server room. So, there is no chance that anybody can get into our data. All of our servers are virtual machines and we back up our VMs along with the data onto a tap. We back up all of our data daily.
• Outage reporting: Outages are very rare. If an outage would cause a critical disruption to a 247lib.com site, ANS can provide an offline module, which allows continuous working until communication can be restored. ANS support protocols agreed with clients to cater for any special action required in the event of an outage.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: 247lib.com supports authentication using third parties such as Microsoft Azure
• Access restrictions in management interfaces and support channels: Within our software, the supervisor controls what role an operator has. The 'role' controls access to functions within the system. Using roles you can prevent unauthorised access to management interfaces.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QAS
• ISO/IEC 27001 accreditation date: 29/03/2017
• What the ISO/IEC 27001 doesn’t cover: ANS support the Z39.50 protocol for secure access to libraries.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ANS follows policies laid down in ISO27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All change control requests are logged in our change management tool called RedMine, which provides the ability to track all issues until they are resolved. RedMine is a web browser solution, which means that we have secure change management both onsite and offsite.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerabilities are reviewed regularly by qualified staff. If any action is required to make changes, they are document within our change control system and actioned with appropriate priority. ANS is a reseller of F-Secure, the anti-virus software, and therefore obtains updates regarding potential threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: New threats are constantly appearing. ANS responds to threats by investigating the best approach to such threats and putting in place appropriate protection. However good your protection there will always be a threat which could get through. ANS has a recovery strategy to cover a situation where our protection has been compromised.
• Incident management type: Supplier-defined controls
• Incident management approach: Documented procedures are in place to ensure that staff understand what to do in the event of an incident. All incidents are documented on RedMine and reports are made available from the RedMine system, so that you can see a history of how the incident was handled.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  ANS is committed to the effective stewardship of the environment. ADDITIONAL ENVIRONMENT BENEFITS: - 247lib.com portals allow people to communicate with each other online - 247lib.com portals supports communication with Council Services and social services and reduces any feeling of social isolation. INFLUENCE ENVIRONMENTAL PRODUCTION AND IMPROVEMENT: - 247lib.com can be used for care assessments, self-assessments of capability and environmental assessments. - Clients can self-assess and feel a greater degree of independence. - RIPS (derived from 247lib.com) is used by Save The Children to manage the healthcare of children. - RIPS provides case management for education services, housing and social care (StARS use RIPS in this way).
• Covid-19 recovery:

  Covid-19 recovery

  To help communities recover from COVID-19 SUPPORTING EMPLOYMENT, RETRAINING AND RETURN TO WORK : 247lib.com can provide online catalogues for: - Accommodation, so that hotels can promote their rooms, ensure maximum usage and employ more staff - Meeting rooms for sustained business - Local services SUPPORTING PEOPLE, AND COMMUNITY RECOVERY: 247lib.com can provide online catalogues for: - Training courses for upskilling - Learning materials for public, school, college, health, law and special libraries SUPPORTING ORGANISATIONS AND BUSINESS TO RECOVER: 247lib.com portals allow local companies to - Promote their services - Access Council Services SUPPORT FOR HEALTH AND REDUCED DEMAND ON PUBLIC SERVICES: 247lib.com allows members of the community to help each other within the rules of GDPR: - Users can go online and request help from local organisations and individuals - Volunteers can offer help to those in need Volunteers may undertake shopping, drug collections from chemists and other services which would otherwise have had to be undertaken by health and social care workers. During COVID-19, researchers were able to share their research with each other using 247lib.com to progress the production of vaccines. SUPPORT FOR IMPROVED WORKPLACE CONDITIONS: - 247lib.com is a cloud-based solution, which facilitates remote working including remote cataloguing and remote working. This leaves the workplace less crowded, healthier and a better place to work.
• Tackling economic inequality:

  Tackling economic inequality

  247lib.com helps you tackle economic inequality by creating new businesses, new jobs and new skills, and increasing supply chain resilience and capacity ENTREPRENEURSHIP, GROWTH AND BUSINESS CREATION: 247lib.com can provide online catalogues for: - Accommodation, so that hotels can promote their rooms, ensure maximum usage and employ more staff - Meeting rooms for sustained business - Local services EMPLOYMENT: 247lib.com can provide online catalogues for: - Training courses for upskilling - Learning materials for public, school, college, health, law and special libraries EDUCATION AND TRAINING: 247lib.com portals allow local companies and organisations to - Promote their education services and training courses - Access education and training services offered by Council Services - Access resources for education and training DIVERSE SUPPLY CHAINS: 247lib.com portals allow online catalogues to promote diverse products and services including: - Products e.g. books - Services e.g. plumbing and trades INNOVATION AND DISRUPTIVE TECHNOLOGIES: 247lib.com is an innovative and disruptive technology, which can be used for many purposes: - 247lib.com is used to catalogue refugees to make the processing of refugees considerably faster and less painful for all - 247lib.com uses industry standards to allow easy integration with other disruptive technologies. MODERNISING DELIVERY AND INCREASING PRODUCTIVITY: - 247lib.com portals can include automated ordering and delivery. - 247lib.com also allows user to specify how items should be delivered e.g. research in paper format or as electronic documents. Providing a choice of delivery and mode of delivery increases productivity COLLABORATION THROUGHOUT THE SUPPLY CHAIN: - 247lib.com provides online portals where resource administrators can communicate more easily with their suppliers. This can include electronic ordering and invoice reconciliation. MANAGE CYBER SECURITY RISKS: 247lib.com has been checked by cyber security specialists for application security. The cloud environments offered by ANS is to ISO27001:2013 standard.
• Equal opportunity:

  Equal opportunity

  Equal opportunity; ; ANS is committed to reduce the disability employment gap and to tackling workforce inequality. INCREASED REPRESENTATION OF DISABLED PEOPLE: - StARS use RIPS (derived from 247lib.com) to support legal services, education, health and social care, housing and education for disabled and vulnerable people. SUPPORTING DISABLED PEOPLE IN DEVELOPING NEW SKILLS: - 247lib.com is a library system compliant with W3C standards - 247lib.com support online tests to measure attainment for the housebound TACKLING INEQUALITY IN THE CONTRACT WORKFORCE: - RIPS ( derived from RIPS ) records ‘vulnerabilities’ allowing appropriate compensations and assistance to be provided. - The National Autistic Society Scotland use a 247lib.com portal to support services for vulnerable young people. SUPPORTING IN-WORK PROGRESSION: - 247lib.com is used to challenge employees to learn new skills to support in-work progression. HR departments make recommendations for career progressions, and 247lib.com supplies the resources for upskilling. In-work progression is usually much less expensive for an employer than external recruitment.
• Wellbeing:

  Wellbeing

  ANS is committed to providing software, which provides wellbeing, improved health and improved community integration SUPPORT HEALTH AND WELLBEING IN THE WORKFORCE: - 247lib.com portals can promote community safety and support housing management. - RIPS ( derived from 247lib.com ) systematically processes legal cases against criminals INFLUENCING SUPPORT FOR HEALTH AND WELLBEING: 247lib.com portals - allow community groups to advertise their services - allow volunteers to register online. COLLABORATE IN CODESIGN AND DELIVERY: - ‘Readsters’ uses 247lib.com to allow employees to request resources online. This client collaboration demonstrates how you can replace many carbon emissions of many time-wasting journeys to a library with one van journey to the workplace for many employees. INFLUENCE TO SUPPORT STRONG, INTEGRATED COMMUNITIES: - ANS wrote 'CoronaConnect' (derived from 247lib.com) during COVID-19 to allow isolated members of communities to connect with volunteers to create strong, integrated self-supporting communities. - RIPS (derived from 247lib.com ) supports all the activities of refugees in refugee camps including legal aid, housing, social services, healthcare, education and sustenance.

Pricing

• Price: £800.00 a unit a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: You can try out the software before you buy. You will be able to test out a solution, which has lots of test data. Our support staff will configure a test environment for you. Our test environment is usually mad available for 30 days.
• Link to free trial: http://www.247lib.com

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.johnston@answeb.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.