Cadcorp SIS Desktop
SIS Desktop in the cloud accessed as a virtual desktop application or within a web browser. SIS Desktop provides a full range of GIS functionality including data creation, querying, analysis and modelling. SIS Desktop provides extensive data format support including Ordnance Survey spatial data.
Features
- GIS Map Overlays
- Ordnance Survey Mapping
- Address Gazetteer
- GIS Spatial Queries
- GIS Spatial Analysis
- GIS Temporal Analysis
- GIS 3D Visualisation
- GIS Data Creation and Editing
- GIS Modelling
- Remote Access
Benefits
- Intuitive ribbon interface
- Access from multiple devices
- Cloud data storage
- Software upgrades included
- Fully managed desktop GIS cloud service
- Full range of GIS functionality
Pricing
£2,600 a user a year
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
1 1 4 7 7 4 0 7 2 9 5 4 9 1 0
Contact
Cadcorp
Gary Randle
Telephone: 01438 747996
Email: sales@cadcorp.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Hybrid cloud
- Service constraints
- The service is designed for users carrying out typical day-to-day GIS tasks. Constraints include planned maintenance such as upgrades to Cadcorp software and provisioning necessary data storage capacity.
- System requirements
- Web browser or Remote App
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Cadcorp will use its reasonable endeavors to respond within
8 Working Hours. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Cadcorp provide a single tier support service that includes telephone support, email support and access to an interactive customer portal. All support costs are included within the service subscription fee. Customers are allocated a Cadcorp Account Manager.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
A list of customer tasks that require completion in order to use the service are included within the service definition document.
Both Online and Onsite training is provided as an option within the price schedule.
Online documentation is available at www.cadcorp.com - Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- The user will be able to copy their files from the Cadcorp cloud storage areas to a location of their choice prior to the end of the contract.
- End-of-contract process
- At the end of the contract the service will be turned off. The customer should extract their data during the final 30 day period before the service is decommissioned.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Mobile users have the choice of using a browser or a mobile Remoteapp. The main consideration is the size of screen required by the user.
- Service interface
- No
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- API
- No
- Customisation available
- Yes
- Description of customisation
-
The user of the service can customise a range of features including
a) Map Data
b) Business data
c) Themes and styles
d) Ribbon and Quick Access toolbar
e) Spatial Queries
f) Print templates
Scaling
- Independence of resources
- Users are provided with guidance on the type of GIS operations that this service is designed for. Resource usage is monitored by system alert thresholds that notify Cadcorp if pre-defined limits are exceeded.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft Azure Hosted Services
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Using the export feature within SIS Desktop, users can export data to a range of formats and locations.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- Tab
- Shp
- Gml
- Bds
- Kml
- Tiff
- Mif
- Dxf
- Dwg
- Ecw
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- Shp
- Tab
- Gml
- Bds
- Kml
- Tiff
- Mif
- Dxf
- Dwg
- Ecw
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
-
Guaranteed availability is underpinned by the Microsoft Azure Guaranteed Availability SLA.
If these Microsoft service levels are not met by Microsoft, Cadcorp will aim to pass on any refunds that we receive from Microsoft to the customer. - Approach to resilience
-
Two important aspects of resiliency are high availability and disaster recovery.
High availability is underpinned by the Microsoft Azure Guaranteed Availability SLA.
Data in the cloud storage area is snap shot on a rolling seven days. - Outage reporting
- Microsoft Azure provides a public notice page and email alerts can be set up to notify the application administrator of service outage.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Users of this service have access to the management interface within Cadcorp SIS Desktop. Support channels are only ever made available to users.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- No audit information available
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- Less than 1 month
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Lloyd's Register Quality Assurance Ltd
- ISO/IEC 27001 accreditation date
- 22/03/2019
- What the ISO/IEC 27001 doesn’t cover
-
The scope of the approval is design, development, installation and distribution of software for Geographic Information Systems. Associated
project management, application development, hosted services, customer training and consultancy services. Management of information security in relation to IT infrastructure and data in support of all company activities. - ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
Cadcorp information security policies and processes have achieved certification to ISO 27001. It is the Policy of the company to ensure that:
Information will be protected against unauthorised access.
Confidentiality of information will be assured and valuable or sensitive information protected from unauthorised disclosure or intelligible interruption.
Integrity of information will be maintained to safeguard the accuracy and completeness of information by protecting against unauthorised modification.
Regulatory and legislative requirements will be met.
Business Continuity plans will be produced, maintained and tested, this will ensure that information and vital services are available to users when they need them.
Information security training will be available to all staff.
All breaches of information security, actual or suspected, will be reported to, and investigated by the Information Security Manager.
The Information Security Manager has direct responsibility for maintaining the Policy and providing advice and guidance on its implementation.
All managers are directly responsible for implementing the Policy within their business areas, and for adherence by their staff.
It is the responsibility of each employee to adhere to the Policy.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
The Cadcorp Quality Management System in compliance with ISO 9001 fully describes the Cadcorp configuration and change management processes.
All components of the service are tracked through their lifetime. For example software components are part of a formal software release cycle and are tracked through their lifetime using version control. Similarly changes and configurations to a service implementation are tracked within the Cadcorp customer support database using a unique reference ID.
Changes are assessed for potential security impacts inline with Cadcorp ISO 27001 Security Manual and security forms part of the Cadcorp software quality assurance testing. - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
The Cadcorp vulnerability management process requires anti virus software to be installed on all servers. This software provides the server administrator Status and Detection reports to allow Cadcorp to assess potential threats.
Patches will be deployed inline with the time periods described within the Cadcorp SLA.
Information about potential threats comes from a wide range of stakeholders including the antivirus Status and Detection reports. - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
-
The anti virus software installed on all servers allows Cadcorp to identify potential compromises. This software provides the server administrator Status and Detection reports that detail potential compromises. In house and external penetration testing is also used to identify potential compromises.
When a potential compromise is identified it will be classified inline with the Cadcorp SLA response categories.
Depending on the category Cadcorp will use our reasonable endeavors to respond within 4 to 8 working hours. - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- All incidents should be reported to the Cadcorp support desk. The customer will receive a report ID number to use for subsequent enquires. If the incident is related to a common event the support desk will invoke a pre-defined process. Incident reports can be provided on request.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Public Services Network (PSN)
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Cadcorp has an Environmental Policy that aims to reduce the companies overall environmental impact and influence staff, suppliers and customers to support environmental protection and improvement. The policy aims to minimise the environmental impacts of current activities, products and services and reduce, wherever practicable, the level of greenhouse gas emissions. For example, in order to reduce energy consumption and air pollution Cadcorp seeks to reduce its dependence on road transport including journeys to work and business mileage. When business travel is required, Cadcorp has taken practical steps to minimise greenhouse gas emissions.Covid-19 recovery
Cadcorp continues to offer a range of new employment opportunities for experienced candidates and recent graduates. Cadcorp supports staff, suppliers and customers manage and recover from the impacts of COVID-19, especially where new ways of working are needed to deliver services. Cadcorp continues to review workplace conditions to support the COVID-19 recovery effort, including effective social distancing, remote working, and sustainable travel solutions.Tackling economic inequality
Cadcorp continues to offer a range of new employment opportunities for experienced candidates and recent graduates. New and existing employees are offered regular training opportunities to address skills gaps. Cadcorp maintains a diverse supply chain that includes new businesses and SME’s and adopts a fair and responsible approach to working with supply chain partners.Equal opportunity
Cadcorp has an Equal Opportunities Policy to treat job applicants and employees in the same way, regardless of their sex, race, ethnic origin or disability. We believe as part of these principles that male and female staff, those from different racial groups and those with and without disability should receive equal pay for the same or broadly similar work, for work rated as equivalent and for work of equal value.Wellbeing
Cadcorp recognises that health and safety, including physical and mental health has positive benefits to the organisation and that commitment to a high level of safety makes good business sense. We are committed to best practice in all matters relating to health and safety at work. We recognise our responsibilities towards employees and anyone else who may be affected by our activities. Our aim is to develop a culture whereby the achievement of health and safety objectives will be regarded as an integral part of the success of our business.
Pricing
- Price
- £2,600 a user a year
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- The trial service includes all available functionality and is limited to a 10 day time period.